You Said / We Did
Workforce Development & Training Needs Analysis – “You Said, We Did”
NEL Training Hub annually carry out workforce development and training needs survey across General Practice, Social Care and the Voluntary, Community, Faith and Social Enterprise (VCFSE) sector. The aim is to understand training priorities, development gaps and barriers to access, and to ensure our programmes are directly aligned to the needs of the workforce.
This page summarises what you told us and how we have responded through funded programmes, CPD, system-wide learning and online resources.
While some of the programmes listed on this page pre-date the 2025 survey, these reflect long-standing workforce priorities across North East London. The 2025 survey validated and refreshed these themes, reinforced the importance of continued investment in these areas, and is now directly informing future programme development, refresh cycles and commissioning decisions. This approach ensures continuity where priorities remain unchanged, while also enabling us to respond to emerging needs and gaps identified by the workforce.
Key themes from the 2025 Survey
1. Induction, neighbourhood working and system understanding
Participants highlighted the need for clearer induction into: – How the health and care system works (PCNs, ICS, commissioning) – Neighbourhood and integrated team working – Population Health Management
2. Digital systems, coding and templates
Strong demand was identified for: – Clinical System Training – QOF – Medical Records – CEG templates
3. Clinical training priorities
Key condition-specific and role-specific training needs included: – Diabetes Management – Respiratory (Asthma, COPD) – Dermatology – Cardiovascular and Heart Failure – Acute Illness – Immunisation – Cervical Cytology – Travel Health – Blood Results Interpretation – Allergy – Ear Care
4. Management & Leadership
Participants requested: – Quality Improvement – Change Management and Leading Change – Conflict Resolution and Mediation & Managing Challenging Conversations – Leadership Styles and Strategies – Strategic Thinking and Problem Solving
5. Non-Clinical training priorities
Participants requested: – Dealing with difficult conversations & conflict management – CQC Readiness / Assessment Framework – System One / EMIS / Shortcuts – Good practice in clinical coding – Workforce Wellbeing
6. Equality, diversity, inclusion and health inequalities
High priority was placed on: – How to create and sustain positive cultural change in our workplace – Addressing health inequalities (e.g. understanding Core20PLUS5) – How to speak out against discrimination – What is allyship? – Conscious and unconscious bias
7. Babies, children and young people (BCYP)
Training needs included: – Neurodevelopmental presentations – Sickle cell disease and infectious diseases in childhood – Integrated care for children and young people with learning disabilities and autism
Who took part in 2025 Survey
- 154 staff members fully completed the 2025 survey
- Sectors represented: General Practice, Social Care, VCFSE
- Boroughs: Barking & Dagenham, City & Hackney, Havering, Newham, Redbridge, Tower Hamlets, Waltham Forest
- Roles: Clinical and non-clinical staff, managers, leaders and those aspiring to leadership roles
You Said / We Did
You said: You need better induction into the health and care system and neighbourhood working
We did: – Facilitated NEL neighbourhood and care coordination webinars – Promoted the Enhance webinar series focusing on integrated neighbourhood teams, person-centred care, collaboration and community health – Signposted to Population Health Management and NHS Learning Hub system resources – Developed PHM webpages in our website
Neighbourhoods
- NEL Information Session: A Neighbourhood Health Service for London – 14 Oct 25 – https://youtu.be/4H2eSacE0fg
- NEL Care Coordination and the Plan for Neighbourhoods Webinar – 04 Dec 25 – https://youtu.be/36x3Y3Rls3M?si=MwYPrq0eWd6a7F7-
- Enhance Webinar 6: Developing your integrated neighbourhood teams – https://future.nhs.uk/nelhealthequityacademy/view?objectID=246450789
- Enhance Webinar 5: Creating low carbon neighbourhoods – https://future.nhs.uk/nelhealthequityacademy/view?objectID=245986117
- Enhance Webinar 4: Putting residents at the centre – the impact and power of person-centred care – https://future.nhs.uk/nelhealthequityacademy/view?objectID=243350693
- Enhance Webinar 3: Innovate, Collaborate, Integrate – https://future.nhs.uk/nelhealthequityacademy/view?objectID=239947781
- Enhance Webinar 2: Getting Creative with Health and Care – https://future.nhs.uk/nelhealthequityacademy/view?objectID=237747301
- Enhance Webinar 1: Introducing Enhance – How we can build stronger, healthier communities – https://future.nhs.uk/nelhealthequityacademy/view?objectID=236274661
Population Health Management
- Population Health Management – https://neltraininghub.org/programmes/population-health-management-in-north-east-london/
- Population health management – Online Training via NHS Learning Hub – https://learninghub.nhs.uk/catalogue/phm
Health System (NEW SESSIONS TO BE ANNOUNCED)
- London Health System Webinar – NEL Induction Sessions – 08 Mar 22 – https://youtu.be/V_iNDJCG4G0?si=KPaAgy2369jz12uV
- Primary Medical Care; Commissioning and Contract Management – https://learninghub.nhs.uk/Catalogue/primary-medical-care-commissioning-and-contract-management
You said: You need training on Clinical Systems, Medical Records, QOF and Templates
We did: – Delivered medical terminology, coding and records management training for admin, reception and clinical teams – Promoted EMIS and EMIS Web training resources – Shared CEG templates – Facilitated sessions on medical records
Clinical System Training (NEW SESSIONS TO BE ANNOUNCED)
- EMIS & EMIS Web for patients’ records, and managing prescriptions – https://www.emisnow.com/csm?id=emisweb_videos
- Newham Joy GP App Training – 22 Nov 23 – https://youtu.be/kHh7EC4N_0M
- Demand and Capacity: Access data and where to find it – 19 April 2023 – https://youtu.be/Zh9VUw1CaW8
- Different Worklist Types – Best practice on how to manage them – Newham PLT Sessions – 04 Nov 22 – https://youtu.be/LEMSfGsZMHk
- Admin & Reception staff: An Introduction to Medical Terminology – Oct 24 – NOT RECORDED
- Admin & Reception staff: An Introduction to Medical Terminology – Sep 24 – NOT RECORDED
- NEL Admin & Reception training: Medical Terminology: Advanced – Mar 23 – NOT RECORDED
- Newham PLT Session: Good Practice in Clinical Coding- Jan 25 – NOT RECORDED
Quality and Outcomes Framework (QOF) – (NEW SESSIONS TO BE ANNOUNCED)
CEG templates – https://www.youtube.com/@QMUL_CEG/videos
Medical Records – (NEW SESSIONS TO BE ANNOUNCED)
- Prospective Access to Patient Records- 4 Sep 23 – https://youtu.be/vgBUGYtWm_Y
- Prospective Access to Patient Records – 3 Oct 23 – https://youtu.be/hXKSna17SiE
- Patient Access To Medical Records – 30 May 23 – https://youtu.be/W1Z2QK5vFsc
You said: You need clinical training on specific areas
We did: – Developed a comprehensive Diabetes Workforce Education Programme (Levels 1–5, NMP, CPD Bitesize, HCA-focused training) and promoted relevant resources – Delivered respiratory, dermatology, cardiovascular, immunisation, cervical cytology, travel health and blood results interpretation programmes – Signposted to structured online pathways via the NHS Learning Hub for ongoing self-directed learning
Diabetes Management
- NEL TH Diabetes Webpage with resources and webinars – https://neltraininghub.org/programmes/nel-diabetes-workforce-education-programme/
- CDEP Online Training with code for NEL staff – https://mcusercontent.com/40fbab71faa590ff7137a6d45/files/3eef3a07-1c9b-cd0c-019f-8172ba270227/CDEP_How_to_Register.docx
- NEL CPD Bitesize Diabetes – 19 Feb 26 – NOT RECORDED
- Diabetes Management – Newham PLT Event – 29 Jan 25 – https://youtu.be/fuvfXqdJS0s
- Hot Topics: Diabetes For Primary Care Course – Redbridge – Nov 25 – NOT RECORDED
- NEL CPD NMP Diabetes – 16 Oct 25 – NOT RECORDED
- Diabetes Online Study Day Live Course – Redbridge – Feb 25 – NOT RECORDED
- Diabetes Management – Newham PLT Event – Jan 25 – NOT RECORDED
- Diabetes & Foot Care for HCAs – Mar 25 – NOT RECORDED
- CPD: NMP Diabetes – Oct 25 – NOT RECORDED
- NEL Diabetes Training Programme – Level 5 – 21 Feb 24 – https://youtu.be/inkiNE9MBS0
- NEL Diabetes Training Programme – Level 4 – 31 Jan 24 – https://youtu.be/Hn8ruGcDf-o
- NEL Diabetes Training Programme – Level 3 – 25 Jan 24 – https://youtu.be/38obIswKq8o
- NEL Diabetes Training Programme – Level 2 – 13 Dec 23 – https://youtu.be/VWlrRfmyEM8
- NEL Diabetes Training Programme – Level 1 – 06 Dec 23 – https://youtu.be/9QW1cE8obE4
- NEL Diabetes Webinar: A Health Equity and Person-Centred Approach – What Matters to You? – 07 Mar 24 – https://youtu.be/Aqo63HIaBeE
- Diabetes UK Update – NEL Diabetes HCP Education Programme – 05 Oct 23 – https://youtu.be/8KOkKnH71b4
Dermatology (NEW SESSIONS TO BE ANNOUNCED)
- TNW: Dermatology Teaching (Primary Care) and Career as GPWSI Dermatology – 24 Mar 22 – https://youtu.be/yABfvR4l42Y
- TNW Dermatology Teaching Series – Dermatoscope Teaching – 04 Oct 21 – https://youtu.be/sqO6rINBgTU
- TNW Dermatology Teaching – Session 4 – 04 Aug 21- https://youtu.be/7RdfuZkshms
- TNW Dermatology Teaching Session 3 – 01 July 21 – https://youtu.be/-DZbefki1Mo
- TNW Dermatology TeachingSession 2 – 17 June 21 – https://youtu.be/-S_WMzI7GD4
- TNW Dermatology Teaching Session 1 – 07 June 21 – https://youtu.be/tG4ce5FLo_E
Respiratory Conditions & Asthma & COPD
- CPD – Bitesize: COPD – Jun 25 & Jan 26 – NOT RECORDED
- CPD: NMP respiratory – Jan 26 – NOT RECORDED
- CPD – Bitesize: Asthma – Nov 25 – NOT RECORDED
- Newham PLT Session Recurrent Miscarriages and Winter Preparedness (COPD) – Sep 25 – https://www.youtube.com/watch?v=yZf8P0izsjk
- Respiratory for HCAs – Mar 25 – NOT RECORDED
- Inhaler technique competency assessment webinar – https://echo360.org.uk/media/f4cb507e-1408-4878-bc75-a54503c52f04/public
- Asthma Awareness in Children and Young People – 23 Jul 23 – https://www.youtube.com/watch?v=t5m99JXIeac
- Bronchiolitis & Respiratory Syncytial Virus (RSV) – 05 Nov 21 – https://www.youtube.com/watch?v=ncA7x5s2Ezk
Acute Illness – (NEW SESSIONS TO BE ANNOUNCED)
Cardiovascular & Heart Failure – (NEW SESSIONS TO BE ANNOUNCED)
- CPD: NMP CARDIAC – Feb 26 – NOT RECORDED
- Cardiovascular Diseases Toolkit – Online Training via NHS Learning Hub – https://learninghub.nhs.uk/catalogue/cardiovascular-diseases/about#catalogue-details
- Tackling Cholesterol Together – Online Training via NHS Learning Hub – https://learninghub.nhs.uk/catalogue/tacklingcholesteroltogether/about#catalogue-details
- CARDIAC REHAB WEBINAR – Dec 25 – NOT RECORDED
Immunisation
- CPD: Immunisation Foundation Training – Feb 25 & Aug 25 & Feb 26 – NOT RECORDED
- NEL CPD: Immunisation Annual Update Training for Experienced GPNs – Completed 8 Sessions from June – October 2025 – NOT RECORDED
- NEL CPD: Immunisation Update – Adult Only – Completed 3 Session in Jun, Aug and Sep – NOT RECORDED
Cervical Cytology
- NEL CPD: Cervical Cytology Update– Jan 25 & Jul 25 & Oct 25 & Jan 26 & Apr 26 & Jun 26 & Sep 26 & Dec 26 – NOT RECORDED
Travel Health
- NEL CPD: Travel Health Update– Apr 25 & Sep 25 & Dec 2025 – NOT RECORDED
- CPD: Travel Health Foundation Training – Jan 25 & May 25 & Nov 25 & Mar 26 – NOT RECORDED
Blood Results Interpretation – (NEW SESSIONS TO BE ANNOUNCED)
- NEL CPD: Blood Results Interpretation – Sep 25 & Dec 25 – NOT RECORDED
- Thyroid Blood Test Interpretations – 04 Nov 22 – https://youtu.be/izsaDoqAfEw
Allergy
- CPD – Bitesize: Allergy – May 25 & Mar 26 – NOT RECORDED
Ear Irrigation
- CPD: EAR CARE UPDATE TRAINING – Jul 25 – NOT RECORDED
You said: You want stronger leadership & management skills and wellbeing sessions
We did: – Delivered Quality Improvement and Patient Safety sessions – Offered leadership development, motivational interviewing and change management programmes – Introduced workforce wellbeing offers, including webinars and in-practice whole team wellbeing sessions
Quality Improvement
- NEL QI Webinar – Sharing Best Practice – 25 Nov 25 – https://youtu.be/CS1P3wz31ik
- Patient Safety and Quality Improvement in Primary Care – https://elearning.rcgp.org.uk/course/info.php?id=242
Change Management and Leading Change
- NHS Project and Change Academy – https://learninghub.nhs.uk/catalogue/nhs-project-change-academy/about#catalogue-details
- NEL: FOUNDATIONS IN MOTIVATIONAL INTERVIEWING (MI): EXPLORING MOTIVATION AND FACILITATING CHANGE – Sep 25 & Nov 25 – NOT RECORDED
Conflict Resolution and Mediation – Managing Challenging Conversations – (NEW SESSIONS TO BE ANNOUNCED)
- Recognising and managing conflict between children’s families and healthcare providers – Online Training via NHS Learning Hub – https://learninghub.nhs.uk/catalogue/Recognising-and-managing-conflict-between-childrens-families-and-healthcare-providers/about#catalogue-details
Leadership Styles and Strategies
- MODULE 6: TEAM LEADERSHIP AND HR (FACE TO FACE) – NEL GENERAL PRACTICE ASPIRING PARTNERS PROGRAMME – Sep 25 – NOT RECORDED
- NEL: LEADERSHIP IN CANCER – Sep 25 – NOT RECORDED
Strategic Thinking and Problem Solving – (NEW SESSIONS TO BE ANNOUNCED)
You said: You need non-clinical training on specific areas
We did: – Promoted Recognising and managing conflict modules in NHS Learning Hub – Facilitated CQC Sessions – Promoted EMIS Training Resources – Developed Wellbeing programmes for NEL workforce
Dealing with Difficult Conversations & Conflict Management – (NEW SESSIONS TO BE ANNOUNCED)
- Recognising and managing conflict between children’s families and healthcare providers – Online Training via NHS Learning Hub – https://learninghub.nhs.uk/catalogue/Recognising-and-managing-conflict-between-childrens-families-and-healthcare-providers/about#catalogue-details
CQC Readiness / Assessment Framework – (NEW SESSIONS TO BE ANNOUNCED)
- Newham PLT Sessions – CQC – 04 Sep 24 – https://youtu.be/VdYP6DNKvq4?si=L_XUhEFhFHo320HM
- The New CQC Single Assessment Framework – 14 Jun 23 – https://youtu.be/LU777SvAXhw
- Introducing the new CQC Assessment Framework – 23 Mar 23 – https://youtu.be/2ugnn_0WHUI
System One / EMIS / Shortcuts
- EMIS & EMIS Web for patients’ records, and managing prescriptions – https://www.emisnow.com/csm?id=emisweb_videos
Good Practice in Clinical Coding – (NEW SESSIONS TO BE ANNOUNCED)
- Newham PLT Session: Good Practice in Clinical Coding- Jan 25 – NOT RECORDED
- Clinical Coding for Primary Care Staff – Sep 22 & Oct 22 – NOT RECORDED
Workforce Wellbeing
- NEL TH Wellbeing Offers – https://neltraininghub.org/programmes/wellbeing/
- Monthly Lunchtime wellbeing webinars – Qi Gong – NOT RECORDED
- Monthly Lunchtime wellbeing webinars – Guided Mindfulness – NOT RECORDED
- Monthly Lunchtime wellbeing webinars – Body Wisdom – NOT RECORDED
- In-Practice Whole Team Wellbeing Sessions – NOT RECORDED
You said: You want EDI and health inequalities training on specific areas
We did: – Delivered Health Equity webinar series and anti-racism training – Provided Deaf awareness, BSL, LGBTQ+ inclusive care, Gypsy, Roma and Traveller engagement and restorative culture training – Signposted to national resources on allyship, health inequalities and inclusive practice
How to Create and Sustain Positive Cultural Change in our Workplace – (NEW SESSIONS TO BE ANNOUNCED)
- NEL: Gypsy, Roma and Traveller Engagement – Cultural Awareness Webinars – https://youtu.be/RnAKLD2Kjdc
- NEL Gypsy, Roma and Traveller Engagement Webinars – Meet the Health Champions! – May 25 – https://youtu.be/A5IODqrXX2A
- NEL A Happier, Healthier Ramadan – Feb 25 – https://youtu.be/oBZIhT-Ib-Q
- Caring with Pride: a training session on best practice for screening and cancer care in transgender and non-binary patients – Oct 24 – NOT RECORDED
- NEL ‘Pride in Practice’ – a funded accreditation programme for Primary Care teams – 25 – NOT RECORDED
- DEAF AWARENESS TRAINING FOR NHS STAFF IN LONDON – Sep 25 – NOT RECORDED
- NEL: Virtual British Sign Language (BSL) Course – Sep 25 – NOT RECORDED
- Empowering Deaf Society – Deaf Awareness Workshops – May 25 – NOT RECORDED
- Awareness and Understanding Deaf patients – Sep 24 – NOT RECORDED
- NHSE GP Differential Attainment Toolkit – Online Training via NHS Learning Hub – https://learninghub.nhs.uk/catalogue/gpdatoolkit/about#catalogue-details
- Restorative Just Culture – Online Training via NHS Learning Hub – https://learninghub.nhs.uk/catalogue/restorativejustculture/about#catalogue-details
Addressing Health Inequalities (e.g. understanding Core20PLUS5)
- NEL Health Equity Webinar Series: Reducing health inequalities in primary care: Thinking together in challenging times – Sep 24 – NOT RECORDED
- An Introduction to Becoming an Anti-Racist Health & Care System – May 24 – NOT RECORDED
- An Introduction to Becoming an Anti-Racist Health & Care System – Jan 24 – NOT RECORDED
- Health Inequalities – Online Training via NHS Learning Hub – https://learninghub.nhs.uk/catalogue/health-inequalities/about#catalogue-details
How to Speak Out Against Discrimination
- Newham PLT Session Freedom to Speak Up & Primary Care Carers 25 26 Action Plan – 03 Sep 25 – https://youtu.be/UKonDbrXIbg
- The guide for the NHS on freedom to speak up – https://www.england.nhs.uk/publication/the-guide-for-the-nhs-on-freedom-to-speak-up/
What is Allyship? – (NEW SESSIONS TO BE ANNOUNCED)
- The Allyship Learning Library – Online Training via NHS Learning Hub – https://learninghub.nhs.uk/catalogue/Allyshiprepository
Conscious and Unconscious Bias – (NEW SESSIONS TO BE ANNOUNCED)
- Let’s Discuss Events – NOT RECORDED
- Caring with Pride: a training session on best practice for screening and cancer care in transgender and non-binary patients – Oct 24 – NOT RECORDED
- NEL ‘Pride in Practice’ – a funded accreditation programme for Primary Care teams – 25 – NOT RECORDED
You said: You need training to better support for babies, children and young people
We did: – Delivered neurodevelopmental and child health education sessions – Provided sickle cell disease training and BCYP-focused webinars – Signposted to national learning pathways for CYP with learning disabilities and autism
(NEW SESSIONS TO BE ANNOUNCED)
NEL: Refreshing Our Child Development Knowledge & Insight Into Neurodevelopmental – 25 Feb 25 – https://youtu.be/Yk9TvJSc1sg
NEL Infectious Diseases in Childhood Learning Relating to Sickle Cell – 14 Jan 25 – https://youtu.be/e_FWvEMGgZ8
NEL Refreshing Our Child Development Knowledge & Insight Neurodevelopmental Presentations – 22 Jan 25 – https://youtu.be/X8h8w6fnvks
Keyworking for children and young people with a learning disability, and autistic children and young people – NHS Leaning Hub – https://learninghub.nhs.uk/catalogue/CYP-with-LD-and-autism