NEL Training Hub and NEL ICB are delighted to launch our new programme across North East London.
This programme is ONLY open to reception and care navigation teams, administrative and clerical staff, practice managers and aspiring leaders, and non-clinical team members working in North East London.
All sessions are interactive, delivered by experienced facilitators with NHS expertise, and will be recorded (where applicable) to support wider learning across the system.
Booking Information
Spaces are limited (maximum 30–35 participants per session depending on topic), and we expect high demand.
Full dates and booking links are below and also available on our website. Please register early to secure your place.
New sessions are on the way!
UPCOMING SESSIONS
Safe Documentation & AI Risk Management in Primary Care
Delegation, Supervision and Effective 1:1 Performance Reviews
Cultural Competency & Working with Diverse Communities
Leadership Styles & Change Management
Finance Management & Operational Oversight for GP Managers
Compassionate, Inclusive and Trauma-Informed Communication
Sepsis 6 Awareness for Non-Clinical Staff
Delegation, Supervision and Effective 1:1 Performance Reviews
Care Navigation & Effective Signposting
Health Inequalities & Inclusive Access
CQC Readiness & Assessment Framework
De-Escalation Techniques & Managing Difficult Conversations
Safe Telephone Triage & Boundary Setting for Non-Clinical Staff
Leadership Styles & Change Management
Clinical Coding in Primary Care: Accuracy, Quality & Impact
RECORDINGS
RECORDING LINK:
De Escalation & Managing Difficult Conversations – 24 Mar 26
Recording Link: https://youtu.be/aRERj7djyZM
Safe Documentation & AI Risk Management – 24 Mar 26
Recording Link: https://youtu.be/XWbsZVvFFQ4
Sepsis 6 Awareness – 26 Mar 26
Recording Link: https://youtu.be/lcIEH0Y1fFg