At the end of this course, you will be able to: Identify what scenarios are difficult in practice, summarise blocks and barriers to difficult conversations, summarise facilitative skills to use in difficult conversations, state some strategies for handling different types of difficult conversations, state possible structures to use when breaking bad news.  

DESCRIPTION This online session will provide an opportunity for pharmacy and general practice staff to be able to highlight any concerns and find local solutions as well as potentially leading to new ways of working. The key goal for this forum is to bring together PCNs and community pharmacists to be able to work more closely […]

Please do join us for our Improvement & Innovation Hub forum. All PCN staff and stakeholders are welcome to attend so please do share with relevant colleagues. AGENDA 13:00 - 13:10: Welcome & Introductions - Dr Martin Edobor,  Improvement & Innovation Hub Lead 13:10 - 13:30: Safer Surgeries  13:30 - 13:50: Edenbridge and EQUIPT data analytics project - Dr Tom Margham, Director (clinical), […]