9:30 am - 12:30 pm Featured Practice Managers: CQC Inspection – being ready for when it happens (3 hours)
9:30 am - 12:30 pm Featured Admin & Reception staff: Enhancing Patient Interaction and Communication Skills for Primary Care Staff (3 hours)
12:30 pm - 1:15 pm Featured North East London Health Equity Webinar Series: Reducing health inequalities in primary care: Thinking together in challenging times
9:15 am - 4:15 pm Featured Introduction to Hypertension (for HCAs and Aspiring HCAs in Primary Care) (7.5 CPD hours)
9:30 am - 1:00 pm Featured Admin, Reception & Managers: Complaints Handling for Non-Clinical Staff in Primary Care (3.5 hours)
2:00 pm - 4:00 pm Featured Admin & Reception staff: Document Management to improve efficiency (2 hours)
