We are very excited to be bringing together newly qualifying GPs, GPNs, practice managers, system leads and portfolio partners across North East London (NEL). This will be an opportunity to learn more about the programme, listening to success stories, connect with the training hub and portfolio leads and start to think through which offer might […]

This workshop is designed to provide delegates with the knowledge and skills they require to make a positive impact at work. The workshop will look at all aspects of communication between the practice and the patients and will cover positive communication in a variety of ways. Delegates will look at assertiveness, good telephone techniques and […]

How have you responded to aggressive behaviours by customers/clients? What would/could you have done differently? How should/ could you have responded? Target Audience: Frontline staff, including admin/clerical/reception staff as well clinical and non-clinical. Time Start: 09:00     -end: 13:00 (including comfort and lunch breaks as necessary). Allow 10 minutes before the start of the session for […]

CLICK HERE to register you place The Suicide First Aid Lite (delivered virtually) is a half day course giving learners the knowledge and tools to understand that suicide is one of the most preventable deaths and some basic skills can help someone with thoughts of suicide stay safe from their thoughts and stay alive SFA […]

Take part in evidenced based training, aiming to help managers and supervisors have supportive wellbeing conversations with colleagues. Click here to sign up: https://bit.ly/3I1HCla

FULLY BOOKED. PLEASE ADD NAME TO WAITING LIST The Receptionist in Primary Care – a funded programme for new reception staff working in North East London Day 1 22/6/22 13:00-16:30 Day 2 29/6/22 13:00-16:30 Day 3 6/7/22 13:00-16:30 Day 4 13/7/22 13:00-16:30 Day 5 20/7/22 13:00-16:30 North East London Training Hub are pleased to offer […]

This workshop is designed to provide delegates with the knowledge and skills they require to make a positive impact at work. The workshop will look at all aspects of communication between the practice and the patients and will cover positive communication in a variety of ways. Delegates will look at assertiveness, good telephone techniques and […]

Improve your confidence in having good ‘end of life conversations’ Our interactions are significant and have a lasting impact on patients and their families Highly interactive workshop: • Improves confidence, skills & knowledge having compassionate & effective conversations • Explores common themes & blocks • Builds on how you currently talk with patients, residents and […]

This workshop is designed to provide delegates with the knowledge and skills they require to make a positive impact at work. The workshop will look at all aspects of communication between the practice and the patients and will cover positive communication in a variety of ways. Delegates will look at assertiveness, good telephone techniques and […]

In these sessions HEE will be covering the next steps in the Quality Assurance around Trainer and Learning Environment recognition plans, overview of the application forms and processes and also offer time for FAQ’s and discussion. Joining link: https://teams.microsoft.com/l/meetup-join/19%3ameeting_ZWJiNDdhZjUtOTU2ZC00MWE1LWIzOTYtZWRjNTk5YWE5ZDc2%40thread.v2/0?context=%7b%22Tid%22%3a%22ffa7912b-b097-4131-9c0f-d0e80755b2ab%22%2c%22Oid%22%3a%2298175e76-841a-420a-8c69-0a31f6bc6979%22%7d  

A safe and confidential space to offer suggestions, provide feedback and discuss wellbeing issues for our colleagues working in care roles. Click here to sign up: https://bit.ly/3I1HCla

‘Creating a safer service for our patients’ - Identifying risks to patient safety - Understanding and evaluating risk - How we can reduce risk in our practices - Measuring and evidencing improvements

The Pan London Virtual Library Launch will showcase the NCL Diversity and Inclusion Book, Film and Music Club and provide a live demonstration of the virtual library, which all NHS staff have access to using OpenAthens and Kortext as the platform. The Diversity Book flyer contains details about the titles and how to access these e-books via OpenAthens and Kortext. Join HERE

London Physician Associate Ambassadors invites you to a free interactive online workshop for potential GP employers (see attached) About this event This free online webinar is run by the London PA Ambassadors to provide guidance on the following: - An introduction to the Physician Associate (PA) role - Background, Training & Qualification, and Scope of […]

Improve your confidence in having good ‘end of life conversations’ Our interactions are significant and have a lasting impact on patients and their families Highly interactive workshop: • Improves confidence, skills & knowledge having compassionate & effective conversations • Explores common themes & blocks • Builds on how you currently talk with patients, residents and […]

We are pleased to advertise a brand new workshop on ‘DEALING WITH GRIEF AND LOSS’ organised by Newham Talking Therapies and delivered by the Newham Bereavement Service. This will take place on Microsoft Teams onTuesday 26th July at 12pm – 1pm. The workshop will cover the following: · Why do we grieve? · Different stages […]

The PMA Health & Safety in General Practice web workshop programme covers all of the key areas that need to be addressed when managing a busy and successful practice in order to comply with Health & Safety. The module will be delivered as an interactive virtual session with practical guidance to enable participants to map […]

We will be hosting ‘Introducing NHS OpenAthens for primary care - sign up for your account’ webinar on Tuesday 26th July 2022, 1pm-1:45pm. This webinar will outline the process of creating an NHS OpenAthens account and accessing OpenAthens resources funded by Health Education England. NHS OpenAthens is your digital library card that gives you access […]

General practice is embarking on a transformational journey – a journey that is re-evaluating the people – the clinical resources it has, the processes – how it deploys those resources and the technology – the mechanisms by which it manages the engagement with the patients.   The key objective of Telephone Triage is to help […]

‘Improving governance processes in primary care’ - Why is governance important? - Elements of good governance in primary care - Systems and processes of good governance - The impact of poor governance

There is a widely held belief that a strengthened version of general practice is essential to the wider sustainability of the NHS and that general practices themselves seem more open to new ways of working than ever before. It’s about ‘Doing more with the same, rather than doing more will less’ but it’s also about […]

In these sessions HEE will be covering the next steps in the Quality Assurance around Trainer and Learning Environment recognition plans, overview of the application forms and processes and also offer time for FAQ’s and discussion. Joining link: https://teams.microsoft.com/l/meetup-join/19%3ameeting_ZWJiNDdhZjUtOTU2ZC00MWE1LWIzOTYtZWRjNTk5YWE5ZDc2%40thread.v2/0?context=%7b%22Tid%22%3a%22ffa7912b-b097-4131-9c0f-d0e80755b2ab%22%2c%22Oid%22%3a%2298175e76-841a-420a-8c69-0a31f6bc6979%22%7d