
Admin & Reception staff: Enhancing Patient Interaction and Communication Skills for Primary Care Staff (3 hours)
Online Session , United KingdomCLICK HERE TO REGISTER Overview: This session has been designed to equip front-line staff and healthcare professionals in General Practice with the skills and confidence necessary to provide exceptional customer service, navigate disputes, and effectively manage challenging conflict situations within practice environments. Throughout the workshop, we will delve into the dynamics of patient-staff interactions, considering […]