NEL Admin & Reception training: Telephone Triage for Reception staff (3.5 hours)
Online Session , United KingdomAudience: Administration and Reception staff Telephone Triage is an essential patient engagement technique that will further develop the skills and career paths of non-clinical staff - frontline GP practice staff, who will move away from a passive role and have a more direct impact on patient health outcomes. The skills and abilities needed to undertake […]