Audience: Administration and Reception staff This workshop is designed specifically for receptionists working in the primary care sector. he aim of this workshop is to examine the key role and responsibilities of the receptionist and to focus on the skills and knowledge required to fulfil this role effectively. Delegates will learn about the importance of […]

Wednesday 15th March, 13.30 - 15.15 | Thursday 27th April,  13.30 - 15.15  CLICK HERE TO REGISTER NEL Training Hub are pleased to offer an introduction to Trans Awareness for Reception and Admin staff working in General Practice across North East London. This introductory session touches on below areas to develop understanding and empathy for […]

Audience: Administration and Reception staff This workshop aims to equip front line staff with the necessary skills and confidence to safely and efficiently reduce the number of patients booking GP appointments for problems that could be dealt with by other practice staff or health service providers. By the end of this workshop delegates will have […]

Audience: Administration and Reception staff The primary objective of this workshop is to provide delegates with an understanding of the needs of their patients and how their population group is made up. Delegates will learn about diversity and its impact upon health and healthcare and the nature of fair and unfair treatment. Delegates will also […]

Audience: Administration and Reception staff This workshop is designed to provide delegates with the knowledge they require to ensure confidentiality in a general practice setting. The workshop will give them an understanding of the key guidance and legislation as well as practical ways in which confidentiality should be maintained. The workshop will use common scenarios […]