
Admin, Reception & Managers: Complaints Handling for Non-Clinical Staff in Primary Care (3.5 hours)
Online Session , United KingdomCLICK HERE TO REGISTER Overview: This three-hour Complaints Handling workshop will equip participants with the necessary knowledge and skills to handle complaints effectively and efficiently. The workshop will cover various aspects of complaints handling, including ensuring practice policies are correct and managing persistent communicators/complainants within the practice. Additionally, there will be an update on the […]