How have you responded to aggressive behaviours by customers/clients? What would/could you have done differently? How should/ could you have responded? Target Audience: Frontline staff, including admin/clerical/reception staff as well […]
CLICK HERE to register you place The Suicide First Aid Lite (delivered virtually) is a half day course giving learners the knowledge and tools to understand that suicide is one […]
Take part in evidenced based training, aiming to help managers and supervisors have supportive wellbeing conversations with colleagues. Click here to sign up: https://bit.ly/3I1HCla
FULLY BOOKED. PLEASE ADD NAME TO WAITING LIST The Receptionist in Primary Care – a funded programme for new reception staff working in North East London Day 1 22/6/22 13:00-16:30 […]
This workshop is designed to provide delegates with the knowledge and skills they require to make a positive impact at work. The workshop will look at all aspects of communication […]
Improve your confidence in having good ‘end of life conversations’ Our interactions are significant and have a lasting impact on patients and their families Highly interactive workshop: • Improves confidence, […]