This programme is ONLY open to reception and care navigation teams, administrative and clerical staff, practice managers and aspiring leaders, and non-clinical team members working in North East London.

Thu 16 Apr 2026 | 9:00 am to 12:00 pm

Tue 19 May 2026 | 1:00 pm to 4:00 pm

Registration Link: https://medtribe.com/courses/safe-telephone-triage-boundary-setting-for-non-clinical-staff

This session supports non-clinical staff who regularly manage telephone contacts with patients. It focuses on gathering appropriate information, managing expectations, recognising red-flag symptoms, and escalating concerns safely without providing clinical advice. Through realistic GP scenarios, participants explore role boundaries, documentation requirements, and consistent approaches to telephone access that support patient safety and service efficiency.

What participants will leave with:

• Clear understanding of the scope and limits of non-clinical telephone triage

• Improved confidence in recognising red flags and escalating appropriately

• Practical language for managing expectations and setting boundaries