This programme is ONLY open to reception and care navigation teams, administrative and clerical staff, practice managers and aspiring leaders, and non-clinical team members working in North East London.

Wed 22 Apr 2026 | 1:00 pm to 4:00 pm

Thu 7 May 2026 | 9:00 am to 12:00 pm

Registration Link: https://medtribe.com/courses/compassionate-inclusive-and-trauma-informed-communication

This session introduces trauma-informed and inclusive communication principles tailored to General Practice administrative and patient-facing roles. Participants explore how trauma, inequality, disability, and previous healthcare experiences can influence behaviour and communication. The session focuses on practical strategies staff can use within their role to reduce distress, improve patient experience, and support psychologically safe interactions.

What participants will leave with

• Understanding of inclusive and trauma-informed communication and why it matters in primary care

• Increased confidence using compassionate, respectful language in challenging situations

• Practical strategies to respond to distress while maintaining professional boundaries