Receptionist – The Allum Practice – Waltham Forest
- Hours: Monday–Friday, 11:00am–7:00pm (30-minute break, 37.5 hours per week)
- Pay: £12.21 per hour (with annual reviews in April)
- Closing date: Monday 26 January
Gill Charters
HR Lead
The Allum Medical Centre, Fairlop Road, London E11 1BN
Tel: 020 8539 2513
e-mail: ggrennan@nhs.net
Title: Receptionist
Accountable To: The Practice Partners
Reports To: Head Receptionist & Practice Manager
Job Summary: To assist in the smooth running of reception and ensure the delivery of a high-quality primary health care to all patients.
Key Responsibilities & Duties:
1. To answer the phones in a courteous manner.
2. To book both telephone triage appointments and routine appointments for patients and deal with patient queries in a polite and helpful manner.
3. To ensure that all messages are taken properly as per the practice protocol.
4. To book ambulance and interpreters when required as per practice protocol.
5. To scan all correspondence relating to patients and either allocate to a clinician or assign to medical records as appropriate.
6. To collate medical records for summarizing.
7. To do photocopying when required.
8. To log visits on screen as per practice protocol and print out profiles.
9. To ensure courier post and samples are ready for courier to collect.
10. To pull notes for clinicians when required.
11. To ensure all doctors and nurses rooms are stocked adequately with stationery and other relevant supplies e.g. bedrolls, blue towel, tissue etc.
12. To ensure reception and waiting room is tidy.
13. To keep up to date with practice protocol in all areas relating to the smooth running of reception.
14.. To attend and contribute to reception meetings and staff/doctor meetings.
15. To open up premises and set up for the early morning appointments.
16. To ensure all the doors, windows, skylights are locked at the end of day and alarm up premises.
This job description may change in the light of developments within the practice, national policies or personnel factors. This will then be subject to amendment in consultation with the post-holder.