NEL: IMPLEMENTATION OF ONLINE CONSULTATIONS

Thursday 18 September,

Lunchtime Session 1pm to 2pm / Evening Session 7pm – 8pm

NEL ICB will be running 2 webinar sessions on 18 September aimed at supporting local implementation of the contract changes that come into effect on 1 October 2025 with regards to online consultation and how this is communicated to patients via Charter You and Your General Practice.

The Webinar will cover the following subjects:

Overview of the Changes and Guidance
- What it means for practices and how they will be expected to implement the change
- How NEL ICB will support and manage the implementation of the change
- How to manage patient expectation in the charter

Examples of Successful implementation in NEL
- The Nightingale Practice
- Gables Surgery

Plenary

There will be a lunchtime session aimed at non-clinical leads which will be repeated in the evening for clinical staff and those who could not attend at lunchtime.