NEL Admin & Reception training: Communication & Customer Service
2022-07-20 13:00 - 16:30, 2022-07-21 09:30 - 13:00 (Europe/London) | Online Session, United Kingdom
This workshop is designed to provide delegates with the knowledge and skills they require to make a positive impact at work. The workshop will look at all aspects of communication between the practice and the patients and will cover positive communication in a variety of ways. Delegates will look at assertiveness, good telephone techniques and using positive language and body language. All of these aims to reduce the potential for communication failure and the disruption this can bring.

Difficult Conversations Workshop
2022-07-20 13:30 - 17:00, 2022-07-26 09:30 - 13:00 | Online Session, United Kingdom
Improve your confidence in having good ‘end of life conversations’ Our interactions are significant and have a lasting impact on patients and their families
Highly interactive workshop:
• Improves confidence, skills & knowledge having compassionate & effective conversations
• Explores common themes & blocks
• Builds on how you currently talk with patients, residents and families about living as well as possibly through new diagnoses, deterioration and dying
• Unleashing the power of your MDT
• Incorporating ‘What Matters Most’ language in preferences for care and future planning
• Managing your emotions
• Highlights legal issues and other important resources
To book a place please email your name & preferred date to: reception@difficultconversations.org.uk

ICB PCN Approvals- Next steps HEE Quality Assurance
2022-07-21 13:00 - 14:00, 2022-07-28 13:00 - 14:00, 2022-08-04 13:00 - 14:00, 2022-08-11 13:00 - 14:00, 2022-08-18 13:00 - 14:00 | Online Session, United Kingdom
In these sessions HEE will be covering the next steps in the Quality Assurance around Trainer and Learning Environment recognition plans, overview of the application forms and processes and also offer time for FAQ’s and discussion.
Joining link:
https://teams.microsoft.com/l/meetup-join/19%3ameeting_ZWJiNDdhZjUtOTU2ZC00MWE1LWIzOTYtZWRjNTk5YWE5ZDc2%40thread.v2/0?context=%7b%22Tid%22%3a%22ffa7912b-b097-4131-9c0f-d0e80755b2ab%22%2c%22Oid%22%3a%2298175e76-841a-420a-8c69-0a31f6bc6979%22%7d

Share & Shape
2022-07-21 13:00 - 14:00 | Online Session, United Kingdom
A safe and confidential space to offer suggestions, provide feedback and discuss wellbeing issues for our colleagues working in care roles.
Click here to sign up: https://bit.ly/3I1HCla

CQC Sessions - Improving Patient Safety
2022-07-21 13:00 - 16:00 | Online Session, United Kingdom
‘Creating a safer service for our patients’
– Identifying risks to patient safety
– Understanding and evaluating risk
– How we can reduce risk in our practices
– Measuring and evidencing improvements

Pan-London Virtual Library Launch
2022-07-21 14:00 - 15:00 | Online Session, United Kingdom
The Pan London Virtual Library Launch will showcase the NCL Diversity and Inclusion Book, Film and Music Club and provide a live demonstration of the virtual library, which all NHS staff have access to using OpenAthens and Kortext as the platform. The Diversity Book flyer contains details about the titles and how to access these e-books via OpenAthens and Kortext. Join HERE

Physician Associate Primary Care Employers Event (online)
2022-07-21 18:00 - 19:00 | Online Session, United Kingdom
London Physician Associate Ambassadors invites you to a free interactive online workshop for potential GP employers (see attached)
About this event
This free online webinar is run by the London PA Ambassadors to provide guidance on the following:
– An introduction to the Physician Associate (PA) role
– Background, Training & Qualification, and Scope of Practice
– Opportunities for PA progression & development in Primary Care
– What is a Preceptorship Programme?

There will also be opportunities for Q&A!!

Physician Associate Primary Care Employers Event Tickets, Thu 21 Jul 2022 at 18:00 | Eventbrite

Becoming a Prescribing Champion
2022-07-25 14:00 - 16:00 | Online Session, United Kingdom

Dealing with Grief and Loss Workshop
2022-07-26 12:00 - 13:00 | Online Session, United Kingdom
We are pleased to advertise a brand new workshop on ‘DEALING WITH GRIEF AND LOSS’ organised by Newham Talking Therapies and delivered by the Newham Bereavement Service. This will take place on Microsoft Teams onTuesday 26th July at 12pm – 1pm. The workshop will cover the following:
· Why do we grieve?
· Different stages of grief
· Attachment styles
· Self-Care
· Does therapy work for grief and loss?
You can sign up to the workshop by filling in this form
Or by clicking on the link below:
Click here to join the meeting
All our workshops are FREE, CONFIDENTIAL and ONLINE (MS Teams).

Health and Safety in General Practice
2022-07-26 12:30 - 14:30 | Online Session, United Kingdom
The PMA Health & Safety in General Practice web workshop programme covers all of the key areas that need to be addressed when managing a busy and successful practice in order to comply with Health & Safety. The module will be delivered as an interactive virtual session with practical guidance to enable participants to map all the techniques and outcomes onto their own practice. Group work is provided on all aspects of the programme so that participants develop their understanding of the topics by interacting with colleagues from other practices.

Training objectives To provide Health and Safety information and support in order for practice managers, GPs or other members of the practice management team to understand the key areas which need to be addressed when managing a busy and successful practice.

Introducing NHS OpenAthens for primary care - sign up for your account
2022-07-26 13:00 - 13:45 | Online Session, United Kingdom
We will be hosting ‘Introducing NHS OpenAthens for primary care – sign up for your account’ webinar on Tuesday 26th July 2022, 1pm-1:45pm.
This webinar will outline the process of creating an NHS OpenAthens account and accessing OpenAthens resources funded by Health Education England.
NHS OpenAthens is your digital library card that gives you access to high quality online resources. This workshop will outline the process of creating an NHS OpenAthens account and accessing OpenAthens resources funded by Health Education England.
Learning Objectives

Self-register for an NHS OpenAthens account
Reset their OpenAthens password
Familiarise themselves with OpenAthens resources
Access evidence-based information and guidelines

To book your place please click here

Supporting the Preparation of Reports and Medical Forms
2022-07-26 13:00 - 15:00 | Online Session, United Kingdom

Telephone Triage for frontline staff
2022-07-27 09:30 - 13:00 | Online Session, United Kingdom
General practice is embarking on a transformational journey – a journey that is re-evaluating the people – the clinical resources it has, the processes – how it deploys those resources and the technology – the mechanisms by which it manages the engagement with the patients.

The key objective of Telephone Triage is to help patients access the right care at the earliest opportunity – and in a way that provides them with flexibility, convenience, security, a sense of ownership and the stimulation to invest in their wellbeing. There are numerous drivers for this patient centred approach and outcomes will include a more streamlined workload for GPs, ANPs and other members of the team in carrying out front line triage. The aim to drive further practice efficiencies in terms of access to services and patient satisfaction. It will achieve this by releasing valuable clinical time – GP time and other clinical practitioners.

Frontline staff will also actively manage requests for GP appointments and safely redirect inappropriate GP consultations to the most appropriate care providers.

Objectives: Telephone Triage is an essential patient engagement technique that will further develop the skills and career paths of non-clinical staff – frontline GP practice staff, who will move away from a passive role and have a more direct impact on patient health outcomes. The skills and abilities needed to undertake telephone triage and the necessary signposting are valuable in other new non-traditional roles such as Document Management, HCA and Care Navigation. After this web workshop, staff will be confident in handling the triage call, in advising and referring patients to care providers who work either within the practice team or to external care providers.

Telephone triage and signposting can present a challenging cultural shift for some teams and individual team members – and we will explore the mechanisms to help make the change as smooth as possible – some of this will build on the existing understanding, within the practice, of the need to change and a realisation of the benefits these changes can have.

CQC Sessions - Good Governance
2022-07-27 13:00 - 16:00 | Online Session, United Kingdom
‘Improving governance processes in primary care’
– Why is governance important?
– Elements of good governance in primary care
– Systems and processes of good governance
– The impact of poor governance

Correspondence & Workflow optimisation (2 x 2 hours)
2022-07-28 09:30 - 14:00 | Online Session, United Kingdom
There is a widely held belief that a strengthened version of general practice is essential
to the wider sustainability of the NHS and that general practices themselves seem more open to new ways of working than ever before. It’s about ‘Doing more with the same, rather than doing more will less’ but it’s also about ‘Doing things differently’ and that means addressing both skills and processes.

One of the great strengths of UK general practice is its diversity and its adaptability.
This adaptability has been especially evident in its rapid response to COVID-19. The General Practice Forward View 5 Year Plan had already begun to introduce new/emerging technologies but the demands of COVID-19 have seen practices adopting these new technologies at pace. There have been two significant changes to the delivery of care in general practice.

The first is the acceptance that virtual consultations will be the default method by which the majority of all clinical / patient contact will take place. The second is that contact with the practice team will be routed through digital methods rather than by attending or calling in person. New principles and processes are emerging to help embed and support these new working methods as traditional roles are either adapted or replaced.

Correspondence Management represents one of the new processes that was swiftly adopted during COVID. It is especially important as there has been a substantial increase in correspondence being received in practice. To enable a more streamlined GP workload, valuable GP time must be released. This will be achieved bytraining non-clinical staff to manage all incoming documentation including clinical correspondence and safely redirecting only the most appropriate information to GP’s.

Staff trained in Correspondence Management & Clinical coding will read, code and action all other necessary work against a framework based on robust protocols agreed within the practice and in so doing will free up GP time and improve the use of resources throughout the practice. It will require change – both in terms roles and responsibilities.

The Objectives
This module will give delegates the opportunity to reflect on the changes of the last 6 months and understand how new technologies and consultation types will continue to impact on traditional work patterns. It will help focus on and enhance current skills and increase delegates confidence to deliver care through Document Management as part of their role in the new environment.

Effective Correspondence Management & Clinical coding will help to deliver NHS England’s Digitalisation Plan, increased QoF, National, Directed and Locally Enhanced Service targets by capturing all relevant uncoded data at the earliest opportunity. This will lead to a reduction in the need for appointments as tests and procedures carried out elsewhere are quickly identified, reducing duplications.

Correspondence Management also provides a mechanism and route map to develop the skills and career paths of non- clinical staff. Practice staff will move away from a passive role and have a more direct impact on patient health outcomes. The skills and abilities needed to undertake CM are valuable in other new non-traditional roles such as Active Signposting, HCA and Care Navigation.

With relevant IT shared care agreements in place, a team of CM trained staff can support a number of practices from one ‘hub’ or host site. It can enable a consistent approach to data management across a given locality or CCG area. This will assist in the delivery of area wide health care outcomes. CM also has the potential for streamlining services by managing resources across multiple practices.

The day will be tailored towards particular CCGs or Federations key drivers and will be interactive to ensure that the outcomes of the day are directly applicable to the practices participating in the session.

Learning Objectives

Understand how new technologies have influenced the way GP’s and Clinicians behave in practice.
Understand how these changes have affected the traditional roles of administrators / support staff.
Understand how Correspondence Management works
Help staff gain skills and confidence to deliver Document Management
Recap on Medical Terminology
Understand the Benefits and Risks associated with Document Management

Understand what changes are necessary for successful implementation for:

administrators
clinical staff
patient safety

Understand the need for capturing data at the earliest opportunity / templates and Read coding
Understand the need for agreed robust protocols and flowcharts
Understand the need for robust auditing and ongoing reviews
To help practices formulate a plan for implementation
To help localities implement Correspondence Management across clusters of practices

Giving out Normal Blood Test
2022-07-28 10:00 - 12:00 | Online Session, United Kingdom

GP2GP WS280722
2022-07-28 14:00 - 15:00
**THIS SESSION IS ONLY FOR PRACTICES FROM CITY & HACKNEY CCG, WALTHAM FOREST CCG, NEWHAM CCG & TOWER HAMLETS CCG**

**THIS SESSION IS ONLY FOR PRACTICES FROM CITY & HACKNEY CCG, WALTHAM FOREST CCG, NEWHAM CCG & TOWER HAMLETS CCG**
This session will enable you to understand how you securely transfer and receive electronic patient records of any regular patient using GP2GP. You will also learn how GP2GP removes the risks that are involved in the paper process, such as delays in receiving the record and transaction errors.
The following topics will be covered:

How GP2GP works

How to deal with GP2GP requests

What to do with Records Received

What to do with Sent Records

How to deal with Errors

Q&A

Although the session is scheduled for 1 hour this may be reduced depending on the numbers of queries from attendees. Attendees can leave the session at any point if they feel their requirements have been met.

CQC Sessions - Evidencing Outstanding Practice
2022-08-03 13:00 - 16:00 | Online Session, United Kingdom
‘Demonstrating outstanding services’
– Defining outstanding practice
– Opportunities for outstanding practice
– Evidencing patient impact
– Maintaining outstanding practice

First Contact Practitioner Roadmap Supervisor Training
2022-08-16 09:00 - 16:00 | Online Session, United Kingdom
PLEASE READ BELOW CAREFULLY BEFORE REGISTERING!!!
We are pleased to announce dates are now available for those wishing to become First Contact Practitioner (FCP)/Advanced Practice (AP) Roadmap Supervisors.
The training is over 2 days and in order to qualify, you are required to attend and complete both days. Please register for the first session; the second session will be one week after the first session and all details will be sent to you once you are registered.

Course Tue 16-Aug-22 & Tue 23-Aug-22

REGISTRATION LINK: https://londonfcproadmapsupervisortraining.eventbrite.co.uk
NEW DATES WILL BE AVAILABLE SOON. Please send your interest to training@communitymatters.co.uk
By registering this course you are confirming that you meet the criteria for training:

You hold a full post graduate MSc, or are a full MACP member
You are an FCP recognised by the HEE Centre for Advancing Practice
You are an Advanced Practitioner recognised by the HEE Centre for Advancing Practice
You are a GP
You should ensure that you meet the above criteria. Any workplace-based assessments or verification undertaken by an individual who does not meet the criteria, will not count as evidence in the roadmap portfolio. Misleading trainers regarding eligibility could be deemed a fitness to practice issue

The role of a Roadmap Supervisor comes with the responsibility of undertaking workplace-based assessments (within your own scope of practice) and verifying evidence of knowledge, skills, and capability in day-to-day practice. Please ensure that you base your decisions on evidence and use the verification process as outlined on the RMSV course, supported by resources on the HEE Roadmaps to Practice Landing Page, and can justify your reasoning. Engagement in the training is required to support you in this process.
Confirming Completion of training
Currently, following completion of the RMSV training, trainers will provide a survey link for RMSVs to register their completion of the training.
Sharing your Data
Part of undertaking the training is agreeing to share your contact details, for the purpose of recognising FCPs and, if necessary, putting you in touch with people in need of a RMSV.
The contact/personal data submitted via the post-course survey is held by HEE (Centre for Advanced Practice) and is also shared with HEE’s Training Hubs Leads. If at any point you no longer wish to be contacted or would like to amend/remove your data, please contact the Centre for Advanced Practice advancedpractice@hee.nhs.uk and the appropriate HEE Regional/Local Office Contact(s) available on HEE’s Roadmap Supervisor Landing page.
First Contact Practitioner (FCP)/Advanced Practice (AP) Roadmap Supervisors will be responsible for:

Day to day clinical supervision within the clinical setting – debriefs – ensuring patient and practi-tioner safety
Undertaking the workplace-based assessments (WPBA) listed in the Roadmap, using the WPBA tools provided
Verifying practice via review of portfolio of evidence against the Roadmap capabilities

Supervisors must have completed the 2-day Roadmap Supervision Course to supervise FCPs and APs.
Useful Links:
• Frequently Asked Questions: https://www.hee.nhs.uk/our-work/allied-health-professions/enable-workforce/roadmap-faqs
• Please read the First Contact Practitioners and Advanced Practitioners in Primary Care: (Musculoskeletal) A Roadmap to Practice document before attending the sessions: https://www.hee.nhs.uk/sites/default/files/documents/A%20Roadmap%20to%20Practice.pdf

Finding Journal Articles
2022-08-17 13:00 - 13:30 | Online Session, United Kingdom
Need help with finding full-text journal articles?
Join online training sessions to learn how to search for full-text articles to keep up-to-date!
Email – nelpcks@nelft.nhs.uk – to book a place

Polio (Including anaphylaxis)
2022-08-18 12:30 - 13:30 | Online Session, United Kingdom
This offer is open to all London staff now.
London GP practices have been tasked with identifying, contacting and delivering a polio booster vaccination to eligible children and those who have not had a primary course.
The South-East London Training Hub is offering a Polio vaccination update. This update training includes paediatric anaphylaxis, injection technique and Polio vaccination side effects and contraindications.

GP - Community Pharmacy Consultation Service
2022-08-18 14:00 - 16:00 | Online Session, United Kingdom
General Practice Staff Workshops
OPEN TO GENERAL PRACTICE STAFF ACROSS NORTH EAST LONDON
AIMED AT : RECEPTIONISTS, CARE NAVIGATORS, FRONT LINE NON CLINICAL STAFF
PLEASE CHOOSE ONE SESSION TO ATTEND
ALL SESSIONS WILL BE HELD VIRTUALLY VIA MICROSOFT TEAMS
A referral process from a General Practice to a Community Pharmacist GP CPCS has been developed & rolled out successfully both nationally and within
NEL. To allow GPs to create additional capacity giving them more time and focus to see patients who would otherwise be required to wait longer for appointments To enable pharmacists to utilise their skills and knowledge to further serve the community instead of booking a GP appointment for a minor illness assessment.

London Physician Associate Paediatric Teach
2022-08-18 18:00 - 19:00 | Online Session, United Kingdom
Paediatric teach in has been organised for the PAs across London.
We are pleased to announce the speak as Dr Fearzana Hussain , senior GP Ilford Medical Centre.

Introduction to BMJ Best Practice
2022-08-19 13:00 - 13:30 | Online Session, United Kingdom
Clinicians – have you tried BMJ Best Practice yet? It’s free to all NHS staff in England. To learn more, why not join a 30 minute demo session. Register here and get started today!
Our training sessions are designed to demonstrate the use of BMJ Best Practice, an online clinical decision support tool, to answer clinical questions and support decision making at the point of care. The sessions will also cover how you can access BMJ Best Practice via our highly rated app. This will help clinicians to follow best practice, improve patient outcomes and reduce quality variation. ​
