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DTSTART;TZID=Europe/London:20260519T130000
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SUMMARY:Safe Telephone Triage & Boundary Setting for Non-Clinical Staff
DESCRIPTION:This programme is ONLY open to reception and care navigation teams\, administrative and clerical staff\, practice managers and aspiring leaders\, and non-clinical team members working in North East London. \nThu 16 Apr 2026 | 9:00 am to 12:00 pm \nTue 19 May 2026 | 1:00 pm to 4:00 pm \nRegistration Link: https://medtribe.com/courses/safe-telephone-triage-boundary-setting-for-non-clinical-staff \nThis session supports non-clinical staff who regularly manage telephone contacts with patients. It focuses on gathering appropriate information\, managing expectations\, recognising red-flag symptoms\, and escalating concerns safely without providing clinical advice. Through realistic GP scenarios\, participants explore role boundaries\, documentation requirements\, and consistent approaches to telephone access that support patient safety and service efficiency. \nWhat participants will leave with: \n• Clear understanding of the scope and limits of non-clinical telephone triage \n• Improved confidence in recognising red flags and escalating appropriately \n• Practical language for managing expectations and setting boundaries
URL:https://neltraininghub.org/event/safe-telephone-triage-boundary-setting-for-non-clinical-staff/2026-05-19/
LOCATION:Online Session\, United Kingdom
CATEGORIES:Administrators,Non Clinical,Practice Managers,Receptionists,Workforce Leads
ATTACH;FMTTYPE=image/png:https://neltraininghub.org/wp-content/uploads/2026/02/Screenshot-2026-02-27-at-11.41.13.png
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