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SUMMARY:De-Escalation Techniques & Managing Difficult Conversations
DESCRIPTION:This programme is ONLY open to reception and care navigation teams\, administrative and clerical staff\, practice managers and aspiring leaders\, and non-clinical team members working in North East London. \nThu 14 May 2026 | 1:00 pm to 4:00 pm \nRegistration Link: https://medtribe.com/courses/de-escalation-techniques-managing-difficult-conversations \nThe session focuses on recognising early escalation triggers\, using effective verbal and non-verbal de-escalation techniques\, and maintaining professional boundaries while remaining compassionate and calm. Training is grounded in realistic primary care scenarios and aligns with NHS values\, staff wellbeing priorities\, and CQC expectations around safety\, responsiveness\, and complaints management. \nWhat participants will leave with:\n• Increased confidence in managing challenging conversations safely and professionally\n• Practical de-escalation techniques applicable to face-to-face\, telephone\, and digital interactions\n• Clear understanding of escalation pathways\, boundaries\, and personal safety responsibilities
URL:https://neltraininghub.org/event/de-escalation-techniques-managing-difficult-conversations/2026-05-14/
LOCATION:Online Session\, United Kingdom
CATEGORIES:Administrators,Non Clinical,Practice Managers,Receptionists,Workforce Leads
ATTACH;FMTTYPE=image/png:https://neltraininghub.org/wp-content/uploads/2026/02/Screenshot-2026-02-27-at-11.18.24.png
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