Trauma-informed Healthcare training (WAVE Trust)
2023-03-30 11:00 - 13:00 (Europe/London) | Online Session, United Kingdom
CICK HERE TO REGISTER
WAVE Trust’s Trauma-informed Healthcare training covers the essentials of what trauma is and how it affects us, as well as practical tips on how you can put this knowledge to effect in a range of healthcare settings. This course will also cover the related sciences that help us understand how trauma affects us, such as early years brain development.
Our 2-hour session will cover:

Introductions to brain development, trauma and Adverse Childhood Experiences
Attachment theory and how it relates to trauma
Experiences that can cause trauma
Immediate and long-term impact of trauma
How childhood experiences can affect adulthood outcomes
How trauma can affect a patient’s worldview and interactions with authority
What protective factors are and how they help us to build resilience
Principles and framework underpinning Trauma-informed Practice
Trauma-informed language, behaviour and reactions in service delivery
The importance of discussing adversities with patients and how to handle disclosure
Vicarious trauma and organisational care for staff
Successful examples of Trauma-informed Practice in healthcare

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“As healthcare practitioners, we care for people day in, day out who have experienced distressing or disturbing events in their lives. It’s also likely that we as staff have experienced these situations too.
“An awareness of trauma and how to manage it can help us in providing care, aid recovery and identify ongoing support to help build resilience. We hope you’ll find these sessions valuable personally and professionally, and we’d value your feedback following them.’
Kath Evans, Director of Nursing (Children) & Clare Hughes, Associate Director of Safeguarding, Barts Health
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WAVE Trust and trainers
WAVE Trust has over 25 years’ experience of working in the field of trauma, and has delivered training on Adverse Childhood Experiences (ACEs) and trauma in England, Northern Ireland, Scotland and Wales.
Aidan Phillips has co-developed, delivered and evaluated many of WAVE’s training programmes, including overseeing recent large-scale training projects involving thousands of participants in Hampshire and Tower Hamlets. He was the principal researcher in our 3-year study of severe disadvantage which identified the key role of adverse childhood experiences (ACEs) and in a 2019-21 research project into good Trauma-informed Practice across health, education, housing and policing.
Isobel Dawson has a 1st Class Honours in Psychology and has worked with WAVE for 7+ years as a volunteer, employee or trustee. She is overseeing projects to assess and embed Trauma-informed Practice in Devon, Cornwall and Hampshire, and is experienced in training, research design and data collection, having produced an in-house evaluation of a primary child trauma prevention programme.

Newham Multidisciplinary Advance Care Planning Learning Event
2023-03-30 10:00 - 13:00 | Online Session, United Kingdom
Overview of session
For the past year Newham has been doing some targeted work to raise awareness of advance care planning in the borough. Residents have consistently shared their worries about their end-of-life wishes, particularly about their faith, not being known about. If we are serious about respecting what matters to people and helping them make informed decisions, then advance care planning and the conversations it opens up are really important.
This event will provide an opportunity to hear more about what residents are telling us and to collaboratively develop practical solutions on advance care planning that can be integrated in your day to day practice
This session will cover:

Advance care planning what it is and what it’s not
Service user’s experiences
Identification and communication tips for having conversations
Your role in promoting and supporting residents with advance care planning

Learning Outcomes

This webinar will increase your confidence in:
Understanding advance statements, advance decisions to refuse treatment, and lasting power of attorney in practice
Understanding advance care planning from Newham residents perspective
Facilitating conversations with residents around advance care planning
Your role in informing and supporting residents

Mental Health COP Event
2023-03-30 09:15 - 10:30 | Online Session, United Kingdom
CoP website in MH https://www.advancedmentalhealthcommunityofpractice.co.uk/
Anyone interested in joining the next event can register on this page. There are further events planned for January 2023 and March 23.
There is a community of practice event happening in October 2022 as well: https://www.advancedmentalhealthcommunityofpractice.co.uk/pages/events

NEL Admin & Reception training: Correspondence Management Level 2
2023-03-28 13:30 - 16:30 | Online Session, United Kingdom
Audience: Administration and Reception staff
By the end of this workshop delegates will have an overview understanding of the Read coding, and medical terminology needed to enable them to fully contribute to the safe, practice application of “Correspondence Management”.
Delegates will also receive a number of standard checklists and templates which they will then be able to adapt for their Practice.
Level 2 incorporates an online assessment for each candidate taken in their own time at the practice.
The topics that will be covered include; • Welcome, introductions and objectives • Read Codes • Purpose • Definition • Structure • Episodicity • Common abbreviations • Codes derived from Secondary Care • Medical Terminology • Word structure and building blocks • Major body systems and organs • Common tests & investigations • Action Plan
Course Provider: First Practice Management
REGISTER A PLACE

Think Genomics: Primary Care Genomic Education Programme
2023-03-28 13:00 - 14:00 | Online Session, United Kingdom
The programme consists of a series of 3 x 1 hour modules with time included for Q&As.
There will be suggested pre-reading which will support the interaction and learning on the day. Also, please do bring any cases/scenarios to the day which can be worked through with the faculty. We also ask that participants complete a pre and post event self assessment.
REGISTER NOW!
Aims
To provide an overview of the Genomic Medicine Service (GMS) and an opportunity to explore its application within primary care.

Learning Outcomes
At the end of this programme participants will be able to:-

Outline the provision for genomic medicine now available and the future of the service
Describe what to look out for when patients present.
Be aware of available risk assessment tools and their application.
Know how to manage a patient requiring a genetic referral.
Explain the current situation regarding Direct to Consumer Testing

Module 1

Introduction to Genomics
Overview of ‘red flags’
Overview of the National Genomic Test Directory

Faculty – Dr Angela Brady and Dr Anwar Khan
Upcoming dates:

Tuesday 28 March 1-2pm
Wednesday 19 April 1-2pm
Tuesday 02 May 1-2pm

Module 2

Explore familial cancer, in particular breast cancer and Lynch syndrome
An introduction to risk assessment tools

Faculty – Dr Angela Brady, Demetra Georgiou and Dr Anwar Khan
Upcoming dates:

Thursday 18 May 1-2pm
Tuesday 27 June 1-2pm
Wednesday 12 July 1-2pm

Module 3

Introduction to Pharmacogenomics
How to respond to Direct To Consumer Testing

Faculty – Dharmisha Chauhan and Dr Anwar Khan
Upcoming dates:

Wednesday 13 September 1-2pm
Thursday 12 October 1-2pm
Friday 10 November 1-2pm

NEL Admin & Reception training: Correspondence Management Level 1
2023-03-28 09:30 - 12:30 | Online Session, United Kingdom
Audience: Administration and Reception staff
By the end of this workshop delegates will have an overview and a clear understanding of the operational value and importance of “Correspondence Management”. Both for improving the patient journey and for helping their Practice to manage workload more effectively and efficiently.
This level promotes a shared understanding and awareness of the potential positive impact of “Correspondence Management” on General Practice.
The topics that will be covered include; • Welcome, introductions and objectives • Where are we now ? • What is “Correspondence Management” ? • What are its benefits ? • How does it work ? • What may be some of the barriers to introducing this change? • What is Clinical Governance and why it is important? • How to ensure work and information is progressed in a Safe, Efficient and Timely manner • How “Correspondence Management” improves the Patient experience • The importance of understanding Read Codes & medical terminology • How to recognise clinically relevant information within correspondence • How to process and action a letter to completion or forward to correct recipient • The importance of – Audit – feedback tools– Significant event reviews • Action Plan
Course Provider: First Practice Management
REGISTER A PLACE

FREED Network Shared Learning Conference: The Future of Early Intervention for Eating Disorders
2023-03-27 09:30 - 16:00 | Online Session, United Kingdom
Date: 27th March 2023
Time: 9:30am – 16:00pm
This is a hybrid shared learning event to learn more about FREED, an early intervention service for eating disorders adopted throughout England. Please use the following link to see further event information and to register your attendance: FREED Network Shared Learning Conference 2023 Tickets, Mon 27 Mar 2023 at 09:30 | Eventbrite.
This is a hybrid event. The in-person location is at BMA House, Tavistock Square, London, WC1H 9JP. If you register for online attendance, you will be sent a Microsoft Teams link a week before the event. In-person tickets are limited. Please register for the appropriate ticket when checking out on Eventbrite.
See flyer for further event details. Please email ciara.martin7@nhs.net if you have any questions.

FREED Network Shared Learning Conference
2023-03-27 09:30 - 16:00 | Online and Face to face
Date: 27th March 2023
Time: 9:30am – 16:00pm
You are invited to FREED Network Shared Learning Conference on 27th March 2023, see email attached for further information.
This is an event to celebrate the learnings of FREED (First Episode Rapid Early Intervention for Eating Disorders), an early intervention model for eating disorders for people aged 16-25 with less than 3 years duration of illness.
This is a hybrid event – Please register for an online MS Teams invitation/or an in-person ticket via the shared links, held at BMA House, Tavistock Square, London, WC1H 9JP. (If you register for an online ticket, you will be sent a Microsoft Teams link in due course).
Please register via link: FREED Network Shared Learning Conference 2023 Tickets, Mon 27 Mar 2023 at 09:30 | Eventbrite. (Please register via Eventbrite to attend in person.)

NEL: STANDARDS FOR STUDENT SUPERVISION & ASSESSMENT (SSSA) TRAINING FOR NEL PRIMARY & SOCIAL CARE EMPLOYEES
2023-03-27 09:00 - 17:00 | Zoom, United Kingdom
Staff who have undertaken the ENB 998 or mentorship preparation courses need to attend the session from 09:00 to 14:00. Staff who have already completed the Practice Supervisor Training need to attend the session from 11:30 to 14:00.

All sessions will be held virtually via Zoom – the link to join the session will be sent closer to the date.
Please avoid using a Primary care computer or laptop as Zoom is often blocked! Chrome is recommended rather than Internet Explorer as this is the better platform
Participants will need to complete the following e-learning modules prior to the course:

Understanding students
Roles and responsibilities
Assessing learning needs
Assessing learning in Practice
Giving feedback
Coaching skills

Please provide evidence of completion by sending a PDF of your certificates (or a phone picture) to Rozi Hamilton rozi.hamilton@nhs.net before the training date.

Newham Practice Council
2023-03-24 12:30 - 13:30 | Online Session, United Kingdom
Dear Health and Social Care Colleagues,
Please do join this month’s Practice Council Webinar; it is really important to highlight challenges and find solutions to ensure best patient care.

AGENDA

12:30 – 12:35: Welcome & Introductions – Dr Muhammad Naqvi, Newham GP Partner & Trainer, Woodgrange Medical Practice
12:35 – 12:45: Foot Check – New Referral Form & Criteria – Joanna Raphael, Head of Adult Therapies, East London NHS Foundation
12:45 – 12:55: Neighbourhood Partnership Update – Dr Rima Vaid, Newham GP, System Clinical Director Newham Health and Care Partnership, Essex Lodge Surgery
12:55 – 13:05: CQC Update – Dr Muhammad Naqvi, Newham GP Partner & Trainer, Woodgrange Medical Practice
13:05 – 13:15: Future Practice Council Meetings – Dr Muhammad Naqvi, Newham GP Partner & Trainer, Woodgrange Medical Practice
13:15 – 13:30: AOB & Close – Dr Muhammad Naqvi, Newham GP Partner & Trainer, Woodgrange Medical Practice

Meeting Chairs: Dr Muhammad Naqvi, Newham GP Partner & Trainer, Woodgrange Medical Practice & Dr Rima Vaid, Newham GP, System Clinical Director Newham Health and Care Partnership, Essex Lodge Surgery
Target Audience: All health and social care colleagues.

If you have any agenda items you would like to be included in future or questions that you would like to submit in advance please email them to nelondon.newhamtraininghub@nhs.net

KeepingWellNEL - Leadership support circles
2023-03-23 14:00 - 15:00 | Online Session, United Kingdom
A series of short, themed online sessions based on 10 principles for leading compassionately.
Managers, we are here to support your career goals! Sign up to our series of Leadership support circles to support your leadership development here. Come together with other people managers from across the health and care industry and share, support and learn from each other.
What is a Leadership Support Circle?
Leadership support circles offer time and reflective safe space for those with responsibility for managing others through:
Short, themed and interactive online sessions based on 10 evidence-based principles for Leading Compassionately
A multi-disciplinary, interactive space for people managers at all levels to come together, share their experiences and be heard
Signposting access to evidence-based guidance, tools and coaching and mentoring support to line managers and leaders
BOOK YOUR PLACE
26th January, 12:00 – 13:00, Look after yourself
31st January, 13:00 – 14:00, Speaking candidly and compassionately
8th February, 14:00 – 15:00, Setting the emotional tone
16th February, 12:00 – 13:00, Encourage everyone to talk
24th February, 13:00 – 14:00, Look out for your team
27th February, 14:00 – 15:00, Be inclusive in the way you lead
7th March, 12:00 – 13:00, Maintain routines
15th March, 13:00 – 14:00, Give yourself space to make the right call
23rd March, 14:00 – 15:00, Create safe spaces
31st March, 12:00 – 13:00, Acknowledge the hurt

Giving Women Choices: Effective discussion and counselling about LARC
2023-03-23 13:00 - 14:00 | Online Session, United Kingdom
For fitters and non-fitters who discuss contraception – all clinicians, Clinical Pharmacists and Clinicians Associates welcome!
Please join this TNW online primary care lunchtime session
Thursday 23rd March 2023, 1pm – 2pm
CLICK HERE to register
Come and join this 1-hour lunch time session all about counselling a woman in the consultation in general while taking into account the following:

Personality, Lifestyle, Relationship.

Discretion, Convenience and Reliability.

Tolerance/acceptability of fitting procedure

Tolerance/acceptability of poor cycle control

Mode of action

Non-contraceptive benefits

Pan-London GPN FAQ Session – GPN Fellowships
2023-03-23 12:30 - 13:30 | Online Session, United Kingdom
Learn about the SPIN New to Practice Fellowship for General Practice Nurses, which provides funding for one to two weekly sessions over a two-year period to pursue professional development opportunities of your choice.
To find out more and to receive a MS Teams invite to the session, please contact the team via email at victoria.kent5@nhs.net.
FAQ sessions will be run weekly, if you are unable to attend the session on 23rd March, please contact Charlotte Cooley (charlottecooley@nhs.net) for details to join a future session.

Introducing the new CQC Assessment Framework
2023-03-23 12:30 - 13:30 | Online Session, United Kingdom
Objectives:
• Understand the ‘new CQC assessment framework’
• Be able to install changes
• Understand and develop ‘we statements’

CLICK HERE TO REGISTER

NEL Practice Manager training: Leading People in Primary Care (Full day face to face)
2023-03-23 09:30 - 16:30 | Bernie Cameron Centre, 32 Merchant St, London, E3 4LX, United Kingdom
23rd Mar 2023
**Click dates above to register**
Audience: Practice Management staff
Lead, motivate and inspire – three essential ingredients of exceptional management. The keys objective of this workshop is to enable managers to not only master the above but also look at the effective use of delegation. To plan creative reward systems and deal with the difficult behaviour that can lower morale and team spirit. The topics that will be covered include; • What is leadership? And what is a Leader for? • Key points in Leadership and the four dimensions. • Motivation and dissatisfaction • Inspire, what when how • Delegation • Difficult behaviours o Identifying and analysing problems in your staff o Managing friends and colleagues o Uncooperative attitude o Excessive resistance to change • Using reward in primary care: does it cost? • Using coaching to improve performance
Course Provider: First Practice Management

Preparing GP trainees for remote working
2023-03-22 13:30 - 16:30 | Online Session, United Kingdom
n this three-hour workshop we aim to explore the principles and standards with regard to preparing and training GP ST for remote consulting and remote supervision
Intended Learning Outcomes
By the end of the session participants will:
– Be able to assess a trainee’s readiness to consult “remotely” based on standards drawn from RCGP capabilities
– Be aware of the ethical/safety principles that guide “best practice” choices regarding appropriateness of the mode and context of supervision
– Be aware of ethical considerations when moving from 3D to 2D communication
Date: this workshop will be repeated on 3 dates 22/3/2023, 03/05/2023 and 14/06/2023
Time: 1:30 pm – 4:30 pm
Place: Virtual – MS teams
Places are limited.
How to book
Please email gpschool.london@hee.nhs.uk using email subject “preparing GP trainees for remote working with the date that you would like to attend” and specify the date you would like to attend.

NEL PA Forum
2023-03-22 13:00 - 14:00 | Online Session, United Kingdom
Meeting Date: 22nd March 2023
Meeting Time: 1.00pm – 2.00pm
Chair: Zuzana Khan – Advanced Nurse practitioner – Newham
Guest Speaker: Dr Shahzada Khan – GP Tutor in Diabetes
Meeting Objectives: The aim of this meeting is to help attendees understand:
How type 2 diabetes management could be improved to achieve better cardiovascular, renal and
metabolic outcomes. The NICE diabetes management guidelines
The impact of these recommendations on the management of type 2 diabetes
CLICK HERE TO REGISTER

Fundamentals of QI Methodology Training Training
2023-03-21 14:00 - 16:30 | Online Session, United Kingdom
Why join in?
The Fundamentals of QI Methodology training will give you the essential tools to make practical changes to your practice.
During the training, you can bring real-life examples of challenges in practices and tackle your problems with QI tools.
Breakout rooms and a mixture between theory and practice make the two and a half hours training session interactive and dynamic.

Who can register?
Anyone within the practice can register, whether you are a doctor, part of the clinical team, admin/receptionist or management team.
You need to attend only one session, so please pick the date that suits you best and register on Eventbrite.

Is any pre-session prep needed?
Please test your camera and microphone before the session; you will need them!

Sign Up Now
To join the FREE online training, please sign up on the below via the Eventbrite link.

Thursday 16th February

2pm to 4.30pm – Click here to sign up

Tuesday 21st March

2pm to 4.30pm – Click here to sign up

Friday 5th May

9.30am to 12pm – Click here to sign up

Thursday 15th June

1.30pm to 4pm – Click here to sign up

Monday 10th July

1.30pm to 4pm – Click here to sign up

Friday 15th September

9.30am to 12pm – Click here to sign up

Thursday 12th October

1.30pm to 4pm – Click here to sign up

Friday 17th November

1pm to 3.30pm – Click here to sign up

CVD Prevention: Supporting Primary Care to do things differently - Webinar Series
2023-03-21 13:30 - 14:30 | Online Session, United Kingdom
UCLPartners is launching a series of 1-hour online education sessions for health care professionals involved in the management of long-conditions with specific focus on cardiovascular disease.
Each session will provide practical support for implementing the Proactive Care Frameworks and highlight high impact clinical interventions for specific conditions. This series will also identify opportunities to utilise the wider workforce in LTC management and include time for questions and discussion on each topic.
The webinars are free and open to all health care professionals involved in management of long-term conditions in primary care (GPs, nurses pharmacists, practice managers etc).
To find out more and to register for one or more sessions, please visit: CVD Prevention: Supporting primary care to do things differently webinar series – UCLPartners
Webinar 1: UCLPartners Proactive Care Frameworks– 17 January 2023
Webinar 2: UCLPartners Proactive Care for Hypertension management – 21 February 2023
Webinar 3: UCLPartners Proactive Care for Lipid management – 21 March 2023
Webinar 4: UCLPartners Proactive Care for AF – 18 April 2023
Webinar 5: UCLPartners Proactive Care for Familial Hypercholesterolemia – 16 May 2023
Webinar 6: UCLPartners- Primrose; CVD Prevention in people with Serious Mental Illness – date tbc

GP - Community Pharmacy Consultation Service
2023-03-21 13:00 - 15:00 | Online Session, United Kingdom
General Practice Staff Workshops
OPEN TO GENERAL PRACTICE STAFF ACROSS NORTH EAST LONDON
AIMED AT : RECEPTIONISTS, CARE NAVIGATORS, FRONT LINE NON CLINICAL STAFF
PLEASE CHOOSE ONE SESSION TO ATTEND
ALL SESSIONS WILL BE HELD VIRTUALLY VIA MICROSOFT TEAMS
A referral process from a General Practice to a Community Pharmacist GP CPCS has been developed & rolled out successfully both nationally and within
NEL. To allow GPs to create additional capacity giving them more time and focus to see patients who would otherwise be required to wait longer for appointments To enable pharmacists to utilise their skills and knowledge to further serve the community instead of booking a GP appointment for a minor illness assessment.

REGISTER NOW

Working in primary care: How to stay out of trouble
2023-03-21 13:00 - 14:30 | Online Session, United Kingdom
Free webinar for allied health professionals and nurses to discuss working in primary care
We will share data from NHS Resolution, NMC, HCPC and NHS England about fitness to practise trends
Discussion around a case study will allow us to consider actions that you can take as a registrant to stay out of trouble
We will review the support each organisation can offer registrants and there will be plenty of time for questions
To attend please click this link to register
Panel members
Steve Tolan, Interim Deputy Chief Allied Health Professions Officer, NHS England
Dr Anwar Khan, Senior Clinical Advisor General Practice, NHS Resolution
Ellen Nicholson, National Safety and Learning Lead General Practice, NHS Resolution
Michelle Stafford, Safety and Learning Lead, South, NHS Resolution
Bridie Mahoney and Claire Fitzgerald, DAC Beachcroft
Kate Lettin, Regulation Adviser, Employer Link Service, NMC
Kim Tolley, Professional Liaison Consultant, HCPC

Newham Venepuncture Training 2023
2023-03-21 11:00 - 16:30, 2023-03-16 13:00 - 16:30 | Online and Face to face
DESCRIPTION
ELFT NHS Trust & Newham Training Hub is excited to offer Venepuncture/Phlebotomy training to Newham Primary Care Staff. This training is appropriate as an initial training for staff in primary care settings who are required to undertake venepuncture or staff currently taking blood who are in need of an update.

The theoretical (T) part of the training is delivered virtually using Zoom.
Practical training (P) is face to face in a *booked timed 1 hour slot between listed times.
Please note that participants will need to arrange supervised practice back at their place of work before they can undertake the skill independently.

REGISTRATIONS
New to skill
For GPNs and HCSW in Newham primary care settings who are new to venepuncture and are/will be required to undertake this skill in practice. HCSWs need to have completed the care certificate. Please CLICK HERE to register.
Update only
For GPNs and HCSW who are currently proficient in taking blood and are in need of an update only please CLICK HERE to register.

TRAINING DAYS
January 2023 Dates

(T) 17/01/23 from 13:00-16:30 – Virtual via Zoom
(P) 23/01/23 from 11:00-16:30 – Face to face – pre booked 1 hour slot between these hours at East Ham Care Centre, Shrewsbury Rd, London, E7 8QP

March 2023 Dates

(T) 16/03/23 from 13:00-16:30 – Virtual via Zoom
(P) 21/03/23 from 11:00-16:30 – Face to face – pre booked 1 hour slot between these hours at East Ham Care Centre, Shrewsbury Rd, London, E7 8QP

May 2023 Dates

(T) 11/05/23 from 13:00-16:30 – Virtual via Zoom
(P) 17/05/23 from 11:00-16:30 – Face to face – pre booked 1 hour slot between these hours at East Ham Care Centre, Shrewsbury Rd, London, E7 8QP

Please note that you are required to attend the Theoretical training prior to the supervised practice.

NEL Admin & Reception training: Telephone Triage for Reception staff (3.5 hours)
2023-03-21 09:30 - 13:00 | Online Session, United Kingdom
Audience: Administration and Reception staff
Telephone Triage is an essential patient engagement technique that will further develop the skills and career paths of non-clinical staff – frontline GP practice staff, who will move away from a passive role and have a more direct impact on patient health outcomes. The skills and abilities needed to undertake telephone triage and the necessary signposting are valuable in other new non-traditional roles such as Document Management, HCA and Care Navigation. After this web workshop, staff will be confident in handling the triage call, in advising and referring patients to care providers who work either within the practice team or to external care providers.
Telephone triage and signposting can present a challenging cultural shift for some teams and individual team members – and we will explore the mechanisms to help make the change as smooth as possible – some of this will build on the existing understanding, within the practice, of the need to change and a realisation of the benefits these changes can have.
Learning outcomes: ❖ Realise the impetus ❖ Promote the benefits to patients ❖ Work as a team with all practice staff ❖ Keep patients and staff safe ❖ Understand clinical and non-clinical triage differences ❖ Gain the skills and confidence in triage ❖ Incorporate care navigation and signposting ❖ Develop effective communication strategies ❖ Engage in processes for improving systems ❖ Be involved in implementation and development ❖ Help you formulate a ‘plan of action’ for your role
Course Provider: Practice Managers Association
REGISTER A PLACE

NEL Admin & Reception training: Communication and Customer Service (3.5 hours)
2023-03-21 09:30 - 13:00 | Online Session, United Kingdom
Audience: Administration and Reception staff
This workshop is designed to provide delegates with the knowledge and skills they require to make a positive impact at work. The workshop will look at all aspects of communication between the practice and the patients and will cover positive communication in a variety of ways. Delegates will look at assertiveness, good telephone techniques and using positive language and body language. All of these aims to reduce the potential for communication failure and the disruption this can bring.
The topics that will be covered include; • The importance of communication • Communication barriers and breakdowns • Communication and good customer service • Positive language • The NHS Zero Tolerance campaign • Communication with the telephone • Assertiveness at work • Dealing with unhappy patients • Saying No • Assertive Body Language • Assertiveness techniques
Course Provider: First Practice Management
REGISTER A PLACE

Understanding Disordered Eating in Adults (virtual 3 hour workshop)
2023-03-20 14:00 - 17:00 | Online Session, United Kingdom
Various dates from Feb 2023 – Mar 2023
CLICK HERE to register
This newly launched three hour course delivered virtually provides an introduction to disordered eating in adults, aiming to increase awareness and understanding. Delivered by a trainer with lived experience of eating disorders, it provides insight into the challenges associated with recovery and guidance on how to make sense of disordered eating and it’s function for the individual. The session is aimed broadly at anyone with an interest in learning more about these issues.
The following topics are included in the session:
• Grounding eating disorders in fact: addressing myths and misconceptions
• The spectrum of eating behavior and eating disorder diagnoses.
• Understanding the function of an eating disorder
• Weight stigma and its impact
• Early intervention and barriers to accessing support
• Person-centered care and support: what you can do to help
**Limited numbers apply early. Joining instructions will be send 48 hours prior to delivery date**
Trainer bio – Katharine Lazenby
Katharine Lazenby is mental health expert by experience, drawing on her lived experience of eating disorders, psychiatric treatment and hospitalization. She is currently a Project Manager at East London NHS Foundation Trust but has extensive experience as a mental health trainer within the public sector, educator and public speaker. As a visiting scholar at London Southbank University, she lectures on the lived experience of eating disorders and psychologically informed environments. She sits on the board of directors for the Design in Mental Health Network and has spoken at a number of national conferences about her lived experience of mental health care and recovery. She is passionate about the power and importance of centering lived experience in mental health education
What previous attendees have fed back:
“It was so useful to hear Katherine’s lived experience and she gave such valuable insight on how to talk about eating disorders with people who are suffering which I really appreciated.”​
“I found the information was very surprising and useful. I found the information regarding diversity particularly useful because I never considered the impact of this before.”​

RETURN TO WORK SIMULATION AND COACHING SESSION
2023-03-20 13:00 - 17:00 | Online Session, United Kingdom
HAVE YOU BEEN ON LEAVE FROM EITHER YOUR GP OR TRAINEE ROLE?
Join a facilitated 4-hour session to address a your concerns around returning to clincial practice in a safe environment. The session covers:

Surgery simulations to practice your clinical knowledge and skills in managing common scenarios.
1:1 coaching to prepare you for returning to work with a trained coach, to support you before or during your return to work.

Dates:

FEB 20, Mon, 13:00 – 17:00 GMT
MAR 20, Mon, 13:00 – 17:00 GMT
APR 24, Mon, 13:00 – 17:00 BST

CLICK HERE TO REGISTER
FOR MORE INFORMATION PLEASE CONTACT MADDY.HUGHES@NHS.NET
Organised and delivered by Dr Alex Lai and his team hosted by North Central London Training Hub.
FULLY FUNDED

‘Hot Topics’ GP Update
2023-03-18 09:00 - 17:00 | Coliseum Suite (Ilford), Coliseum Suite (Ilford), 300-310 High Rd, London, IG1 1QW, United Kingdom
….In North East London
Saturday 18th March 2023
Coliseum Suite (Ilford), 300-310 High Rd, IG1 1QW
North East London Training Hub are delighted to bring a face to face ‘Hot Topics’ GP Update course to East London. The course will be open for GPs providing services in the London Boroughs of Barking & Dagenham, City & Hackney, Havering, Newham, Redbridge, Tower Hamlets and Waltham Forest

Learn together with your colleagues across the patch
Validate your current knowledge and learn new nuggets of information including update on latest clinical guidance
Socialise with peers across North East London
Engage with exhibitors showcasing local services and provisions

What is included?

A full day of interactive face to face learning
A hard copy course reference book
12 months online access to the course reference book via the NB Dashboard
The KISS from NB – new and updated KISS summaries (Keep it Simple Summaries) sent to you on a monthly basis
Free access to NB Blogs and Podcasts from our expert team
Full day refreshment and a hot three course meal

How much is the course subscription? And how to register?
A contribution of only £30 is requested – this is primarily to cover the venue and food expense. The RRP for this course is £195 PP. NEL Training Hub are subsidising for all bookings made before 10th January 2023. Places are limited, do book early! Booking link below, please ensure you use your Borough promotion code below on the Eventbrite booking form
CLICK HERE TO REGISTER
The Borough promo code for all Newham GPs to qualify for your £165 discount is GPUPDATE2023N See attached flyer for instruction on how to activate the promo code on Eventbrite. Please do not share this communication further as its designed for only Newham GPs. Do register early as places are limited!
Multiple public parking spaces available around the vicinity. For queries please contact nelondonicb.traininghub@nhs.net

Newham EMIS User Group
2023-03-17 12:30 - 14:00 | Online Session, United Kingdom
Please do join this exciting webinar led by Dr Martin Edobor, Newham GP IT Lead for the latest updates.
AGENDA
12:30 – 12:35: Welcome – Dr Martin Edobor, Newham GP IT Lead
12:35 – 12:45: Edenbridge – Dr Martin Edobor, Newham GP IT Lead
12:45 – 13:00: EMIS Update – Heather Anderson, EMIS Health
13:00 – 13:05: Thank You – Dr Bhupinder Kohli, Senior Partner First4HealthGroup
13:05 – 13:40: Automating New Patient Registrations – Raj Kohli, NHS Clinical Entrepreneur & Co-founder of Healthtech-1
13:40 – 13:50: Missing Latent TB Results – Chito Nwulu, NEL ICB Senior GP IT Facilitator
13:50 – 14:00: AOB
14:00: Close
These sessions will be held bi-monthly on the third Friday.
ADD THESE ONLINE SESSIONS TO YOUR CALENDAR

CLICK HERE TO JOIN THE ONLINE SESSION

NEL Practice Manager training: Maximising Income, Minimising Costs (3.5 hours)
2023-03-16 13:00 - 16:30 | Online Session, United Kingdom
Audience: Practice Management staff
The aim of this workshop is provide delegates with a clear understanding of how to identify and exploit potential funding opportunities whilst at the same time minimising any non-value adding cost. Delegates will be afforded the opportunity for facilitated group work where they can reflect on how well they presently exploit traditional funding streams and what innovative sources of income they could now consider.
Similarly delegates will also conduct an horizon scan to enable them to consider what could impact on their cost base into the future and how best such influences could be controlled.
Course Provider: First Practice Management
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