NEL Training Hub

GP – Community Pharmacy Pharmacy First
2024-06-27 13:30 - 14:30 (Europe/London) | Online Session, United Kingdom
General Practice Staff Workshop
OPEN TO GENERAL PRACTICE STAFF ACROSS NORTH EAST LONDON
AIMED AT: RECEPTIONIST, CARE NAVIGATORS, FRONT LINE NON CLICNICAL STAFF
PLEASE CHOOSE ONE SESSION TO ATTEND
Thurs 13th June | 13:30 – 14:30 – REGISTER NOW
Thurs 27th June | 13:30 – 14:30 – REGISTER NOW
ALL SESSIONS WILL BE HELD VIRTUALLY VIA MICROSOFT TEAMS
A referral process from General Practice to a Community Pharmacy. Pharmacy First has been developed and rolled out successfully both nationally and within NEL. To allow GPs to create additional capacity giving them more time and focus to see patients who would otherwise be required to wait longer for appointments.
To enable pharmacist to utilise their skills and knowledge to further service the local community instead of booking GP appointments for minor illness and common conditions.

Admin & Reception staff: Recognising the Acutely ill Patient (2 hours)
2024-06-27 14:00 - 16:00, 2024-07-09 11:00 - 13:00 | Online Session, United Kingdom
CLICK HERE TO REGISTER
Overview: This 2-hour workshop delivered virtually introduces non clinical reception staff members to various acute health conditions. The training will help receptionists recognise specific symptoms that may indicate a deteriorating patient, and how they would consider escalating this to a clinician within their service or practice
The workshop will help staff improve knowledge and understanding of:

the acutely ill patient on the phone
the signs and symptoms of an acutely ill adult
the signs and symptoms of an acutely ill child
recognising the acutely ill psychiatric patient
‘serious’ medical conditions and how they present
what the role the non-clinical team have to play in these scenarios

Clinical presentations covered would include:

Common emergency/urgent symptoms – chest pain,
breathing difficulty,
Sepsis
Stroke symptoms
DVT/PE
fever in children
Psychiatric emergency

Training Provider: Bromley By Health Partnership

EMIS - Referral Management (Workflow Manager) WS280624
2024-06-28 13:00 - 14:00
**THIS SESSION IS FOR PRACTICES FROM NEL ICB* ONLY*

**THIS SESSION IS FOR PRACTICES FROM NEL ICB ONLY **
You can use the Referral Management section of Workflow Manager to manage your referrals.
There are two main categories, each with a number of sub-categories:

Referral Tasks

Referral Management

In this session we will take you through why it is important to monitor your Referral Tasks, how they interoperate with each other and how to manage each sub-category. We will also cover the difference between Worklists and the EMIS Workflow Referral Management.
The following topics will be covered:

What are the sub-categories and why are they important

Why you get tasks in these sub-categories in the first place

How to manage each one individually

How to clear these tasks

Q&A

Although the session is scheduled for 1 hour this may be reduced depending on the numbers of queries from attendees.

Addressing Concerns Around Vaccines – Supporting Acceptance
2024-07-02 09:30 - 10:30, 2024-07-02 13:00 - 14:00, 2024-07-18 09:30 - 10:30 | Online Session, United Kingdom
02/07/2024
9:30
https://July24-Webinar1-AddressingConcernsAroundVaccines.eventbrite.co.uk

02/07/2024
13:00
https://July24-Webinar2-AddressingConcernsAroundVaccines.eventbrite.co.uk

18/07/2024
9:30
https://July24-Webinar3-AddressingConcernsAroundVaccines.eventbrite.co.uk

Addressing concerns around vaccines – supporting acceptance
Learning outcomes:
· Describe the factors influencing vaccine decision making by parents/patients/carers
· Communicate effectively to address concerns
· Direct parents/patients to reliable sources of information
Primary care immunisation update webinar series 2024 – a free training resource for immunisers in London Developed and provided by UKHSA London and funded by NHS England and NHS Improvement London

Immunisers in primary care in London can access FREE immunisation update training across 2024. The series of webinars are designed to support immunisers to fulfil the requirement for annual immunisation updates and are free to access. The webinar series has been running since September 2018 and a programme has been designed for 2024 incorporating 10 topics focused on the learning needs of immunisers in primary care. The monthly webinars will begin in March and run until January 2025 (excluding August 2024). Immunisers are welcome to attend all webinars to achieve five hours of recorded learning in 2024 or to select webinars relevant to their work or based on their practice/learning needs.

How does it work?

webinars will be provided monthly featuring a specific topic
repeat webinars will run each month, offering a choice of date and time (three choices- please sign up for one only)
time will be allocated in each session for questions from delegates
certificates of attendance will be sent following delegate evaluation

Who can attend the webinar?

any competent immuniser working in a primary care setting who requires update training and works in London

What do I need to do?

select the webinar/s you wish to attend and register at the links below
each delegate must register to attend the webinar individually
instructions on how to join the webinar (phone-in or Teams) will be sent 3-5 days prior to the webinar
please ensure you have time in your diary to set up Teams/dial in beforehand

Deaf Awareness and Introduction to British Sign Language (BSL)
2024-07-03 14:30 - 16:30, 2024-07-10 14:30 - 16:30 | The Enabled Living Lounge, The Enabled Living Lounge, 200 Chargeable Lane Plaistow, London, E13 8DW, United Kingdom
Click HERE to download the application form and return the completed form to Uzma.Khankhara@enabledlivinghealthcare.co.uk
Course Aim:
Our Deaf Awareness and Introduction to British Sign Language (BSL) course teaches you how to communicate with Deaf people and how to use basic BSL in everyday situations. During the course, you will cover a variety of different topics including numbers & time, home and travel and the beginnings of a conversation.
Course outcomes:
By the end of the course, learners will:
• Have an awareness and understanding of Deaf culture
• Understand the barriers faced by people with hearing loss
• Feel confident about communicating with people who are deaf or have hearing loss
• Understand that regions within the UK use different signs for words
• Be able to recognise and sign the alphabet and numbers
• Be able to ask and recognise and sign questions e.g. what, why, who, whose, how, how much, when?
• Be able to sign basic greetings and the beginning of conversations
Date: Every Wednesday for six weeks – (All dates must be attended)
Wednesday 5th June
Wednesday 12th June
Wednesday 19th June
Wednesday 26th June
Wednesday 3rd July
Wednesday 10th July
Time: 2:30 pm – 4:30 pm
Venue: The Enabled Living Lounge, 200 Chargeable Lane, Plaistow E13 8DW
Cancellation and non-attendance:
This course is fully funded by Enabled Living however failure to attend all six dates will incur a £50.00 cancellation charge.

NEL safeTALK: Suicide Prevention awareness training
2024-07-04 13:00 - 17:00 | Bernie Cameron Community Centre, 32 Merchant Street, London, London, E3 4LX
Multiple dates
CLICK HERE TO REGISTER
safeTALK: suicide alertness for everyone. safeTALK is a half-day training in suicide alertness. It helps participants recognize a person with thoughts of suicide and connect them with resources who can help them in choosing to live.
Objectives include:
– Identify people thinking of suicide
– overcome barriers to talk about suicide
– identify reasons we may miss, dismiss or avoid suicide
– 4 step model of suicide alertness (Tell, Ask, Listen and Keep-safe)
connect people at risk with further help
There are funded places on this face-to-face course for all workforce across North East London. Places can be booked by external participants at £75pp. If you register for a funded place and do not attend, a £75 DNA charge will be enforced

tQuest WS040724
2024-07-04 14:00 - 15:00
**THIS SESSION IS ONLY FOR PRACTICES FROM NEL ICB**

**THIS SESSION IS FOR PRACTICES FROM NEL ICB ONLY**
In this session we will be looking at how to use tQuest to raise requests for Radiology/Pathology tests.
The following areas will be covered:

Setting up users for test requests

Manage test users

Printer set up

Raising a test request

If you are unable to attend please cancel your booking through Eventbrite or contact us via nelicb.gpittraining@nhs.net.

Newham PLT (Protected Learning Time) Sessions
2024-07-04 14:30 - 17:30 | Online Session, United Kingdom
There will be two virtual sessions running in parallel, virtual session one will be for clinical staff, virtual session two will be for non-clinical staff. Session one and two will be recorded.

Virtual Session 1 – 2:30pm – 5:30pm

2:30pm – 5:30pm – Sexual Health, LARC & Frailty
Target Group: Clinical
Click HERE to register to the online session.

Agenda
2:30pm – 3:30pm: Sexual Health – Dr Chandni Sood, Primary Care Liaison Lead Sexual and Reproductive Health, Barts Health NHS Trust

what sexual health services are available for your patients
brief overview of current STI prevalence locally and nationally
how we can work to together to improve patient care

3:30pm – 5:30pm: Frailty – Dr Rehana Aslam, Clinical Lead – Frailty and Proactive Care Newham, GP – Claremont Clinic & North Newham PCN CD

Virtual Session 2 – 2:30pm – 4:30pm

2:30pm – 5:30pm – Bowel Cancer Screening & Breast Cancer Screening
Target Group: Non-clinical
Click HERE to register to the online session.

Agenda
2:30pm – 3:30pm: Bowel Cancer Screening – Leena Khagram – Dr Chandni Sood, Primary Care Liaison Lead Sexual and Reproductive Health, Barts Health NHS Trust
3:30pm – 4:30pm: Breast Cancer Screening – TBC Speaker
4:30pm – 5:30pm: TBC

COVER ARRANGEMENTS:
If by attending, your practice opening offer would need to be a skeleton one, Newham Health Collaborative will be able to provide the telephone cover for the period of 2:30pm-6:30pm with a same day urgent care offer – this means that your telephone lines will be transferred to NHC from no earlier than 2:30pm.

To arrange this cover please email Newham Health Collaborative nhc@nhs.net and ICB team nelondonicb.tnwprimarycare@nhs.net by no later than 5pm on Wednesday 26th June.

NHC will cover the telephones until 6:30pm, but they cannot transfer your phone service to your out of hours provider – so you will need someone in your team to do this at your practice at 6:30pm to complete this task.

NHC call handlers will complete an initial triage when taking each call and patients will be referred to one of our Urgent Care GPs who will provide a telephone consultation. If an urgent face to face appointment is needed, the patient will be offered an appointment at our UTC divert service Essex Lodge. Please do not signpost your patients to Essex Lodge if attending the PLT session.

Practices should plan for a skeleton service at their premises and patients should be able to access the practice to collect prescriptions, etc.

If you are aware of a member of your practice team who has not received the email invitation, please advise Johanna North on Johanna.North1@nhs.net who will be happy to ensure that their details are added to the circulation list.

Demystifying Self-Harm (Virtually delivered 3 hours)
2024-07-05 09:30 - 12:30 | Online Session, United Kingdom
This course will allow the space for participants to openly explore thoughts/feelings and to have open conversations about self-harm. This workshop will allow the space for participants to have open conversations about self-harm, including unpacking our own feelings and attitudes around self-harm (including thinking about our own faith, beliefs, life experience) and acknowledge them so that we are informed of how they may present and impact the support we provide.
CLICK HERE for dates and more course details
NOTE there is a £50 charge that will be enforced for failure to turn up following booking, or cancellations less than 10 days prior to course. There is a fixed cost commitment that is irrecoverable to secure learning materials.

Enhanced Health in Care Homes workshop
2024-07-05 13:00 - 14:00 | Online Session, United Kingdom
We are inviting you to an upcoming webinar on the EHCH framework and DES specification aimed at improving understanding and healthcare for care home residents. The webinar will take place online on Friday 5th July at 1pm.

The enhanced health in care homes (EHCH) framework has been developed by NHSE to provide clarity and consistency in what primary and social care practitioners can expect from working collaboratively to deliver high quality care to patients/residents.

However, recent research by Healthwatch identified significant variations in how the EHCH framework is understood and implemented, resulting in inconsistencies in the way residents have their healthcare needs met.

The upcoming webinar on the EHCH framework and DES specification is aimed at improving understanding and healthcare for care home residents.

Why are we doing this?
To create a universal understanding of the requirements and enable better working relationships between PCNs and their aligned care homes.
The webinar will cover the EHCH principles, DES requirements, implementation guidance, and more. Don’t miss this opportunity to:
– Explore your role in providing coordinated, proactive, person-centred care for residents
– Share your own experiences on how to effectively collaborate through weekly rounds, MDTs, etc.
– Have your questions answered by experts

Attending will help you enable enhanced health in care homes. It aims to improve integration, collaboration, and health management for greater resident independence.

The workshop will also be a launch for the guides and infographic developed by local experts to help understand roles and responsibilities.

We will also set out our plans for a NEL-wide programme of support and development, bringing together workforces from PCNs and aligned care homes to develop your own approaches to multi-disciplinary working to deliver on the requirements of the EHCH framework.

This programme is a joint initiative between NEL ICB, NEL Training Hub, Care Providers Voice, Healtwatch and primary care.

To register please click here

Admin & Reception staff: Document Management to improve efficiency (2 hours)
2024-07-08 14:00 - 16:00 | Online Session, United Kingdom
CLICK HERE TO REGISTER
Overview: This 2-hour training, delivered virtually, aims to help administrators streamline the documents to appropriate team members in a timely manner. Additionally, a large number of documents are being sent electronically to the workflow emails of the practices, so admin teams need to be able to interrogate these with a degree of confidence.
NOTE training will only be relevant for practices on the EMIS system.
GP surgeries regularly receive 10s of documents daily with the larger surgeries receiving 100 or more on a daily basis. These include letters from hospitals, results of investigations or correspondence from other agencies. In most practices, GPs spend several hours a day reading these documents and taking appropriate action. This forms a bulk administration time that is spent away from frontline patient care. Often, the majority of the documents do have clinical information and need a clinician to interpret and action. However, evidence shows with appropriate training and good practice 30-40% of the documents that could be read and coded by the reception team
Training Provider: Bromley By Health Partnership

The ASK Workshop: Assessing for Suicide in Kids (face to face)
2024-07-10 09:00 - 17:00 | Face to Face
Weds 10th July 2024 | Weds 25th Sept 2024 | Thurs 14th November 2024
Tues 21st Jan 2025 | Tues 27th Feb 2025 | Thurs 27 Mar 2025
Only required to attend one day. Various locations
Do you want to become aware of the ways children at risk of suicide communicate their need for help? Do you want to learn to recognise factors that may increase suicide risk and those that may mitigate it? Do you wish to understand and be able to meet common challenges in working with parents to facilitate safety. Participants of The “ASK” WorkshopTM leave better equipped to reduce the risk of suicide and enlist help for young children
We are delighted to offer this face to face delivery of The ASK Workshop. This one day workshop is targeted at staff working with and caring for children age 5 – 15 years of age. Click on the link below to access further information and dates available to book. There are limited FULLY FUNDED places available for staff working across North East London public sector. Book early to avoid disappointment. Please click on the below link to view course dates and booking instructions:
CLICK HERE TO REGISTER
Participants will be required to complete some self-paced online study modules prior to the course start date. You will be contacted 7-10 days prior to the course start date with further information regarding this. This is mandatory for participating in the course. You will not be able to participate in the training without completing this prior to attending the course.
Failure to turn up following registration will incur a £150 DNA charge. This is the cost of the training
What previous attendees have fed back:
‘Excellent, excellent, excellent workshop! One of the most valuable courses I have taken in my career.’
‘The ASK Workshop has been well-received and we want to continue to provide this learning opportunity for our school division staff and community partners. It aligns well with other initiatives in our school division and we are excited to offer it to those invested in the lives of children and youth.’
‘This material is extremely well thought out and put together. It exceeded my expectations by far. Congratulations on putting together such a powerful, practical, accessible resource!’

Practice Managers: CQC Inspection – being ready for when it happens (3 hours)
2024-07-10 13:30 - 16:30 | Online Session, United Kingdom
CLICK HERE TO REGISTER
Overview: This workshop delves into the CQC assessment process, equipping participants with effective strategies to navigate it successfully. Our focus is on fostering a culture of engagement within GP Practices by enhancing understanding of the CQC assessment framework. This session is meticulously updated to integrate the latest 2024 CQC guidelines, indicating a gradual transition toward revised assessment methodologies.
Throughout the training, we’ll talk through the implementation of CQC’s new assessment framework, powered by CQC’s integrated assessment teams and supported by technology. We’ll seamlessly integrate explanations of the new single assessment framework.
The workshop is interactive, offering pragmatic guidance for participants to adapt techniques to their specific practices. It incorporates case studies, illustrating exemplary practices and instances of below average practices. Group exercises facilitate a comprehensive understanding of the assessment process by encouraging colleague interaction. Our objective is to provide a practical and applicable framework for achieving CQC compliance.
Objectives:

Enhance participants’ comprehension of the CQC Assessment process.
Provide an in-depth understanding of CQC methodology and preparatory strategies.
Offer guidance on best practices and identifying indicators of good, outstanding, requires improvement and inadequate services, equipping delegates with due diligence techniques to mitigate risks and ensure compliance with the Health and Social Care regulations.

Training Provider: Practice Managers Association (PMA)

Monthly Focus: Setting Up & Managing Prescribers (Medical and Non-Medical)
2024-07-11 11:00 - 12:00
**THIS SESSION IS ONLY FOR PRACTICES FROM NEL ICB**

In this workshop we will be covering:
The following topics will be covered:

Discover your responsible organisation for setting up users
Learn about all the processes for joiners and leavers
Relevant forms that need to be completed
Know your local area Pharmacy and Medicine Optimisation Team Lead
Recognition of your own local area facilitator and how they can support you
Setting up PCN Staff
Configuring your clinical system

Although the session is scheduled for 1hour this may be reduced depending on the numbers of queries from attendees.

Beyond the Badge, Embracing Disability Confidence in the Workplace
2024-07-11 12:30 - 13:30 | Online Session, United Kingdom
Simple changes for attracting and recruiting disabled talent.
Strategies for supporting and retaining disabled employees.
Role of occupational health in providing appropriate support.
Understanding the Disability Confident scheme for inclusive employment.
Click HERE to Register

Advanced Pharmacists in Primary and Secondary Care
2024-07-11 12:30 - 14:00 | Online Session, United Kingdom
Hosted by the Midlands Faculty for Advancing Practice
Date: Thursday 11 July 2024
Time: 12:30 – 14:00
Virtual via Microsoft Teams
Register your attendance here!
This webinar is aimed at all members of the workforce (pharmacists and non-pharmacist) to provide you with a better understanding of the different roles across the sector. This webinar aim to will provide you with the following:
1. A well-rounded understanding of the Advanced Pharmacist role
2. Information on the Royal Pharmaceutical Society (RPS) credentialling e-Portfolio (supported) Route
3. An understanding of what the role means for the primary care and secondary care workforce
4. Showcase two pharmacists working as Advanced Pharmacists and two pharmacists in Advanced Clinical Practitioner roles within primary and secondary care
5. Highlight the differences and similarities at advanced level practice

Registering Patients Workshop WS110724
2024-07-11 14:00 - 15:00
**THIS SESSION IS ONLY FOR PRACTICES FROM NEL ICB**

**THIS SESSION IS ONLY FOR PRACTICES FROM NEL ICB**
Would you like to know how to register new patients within EMIS Web? This session is designed to help you understand the importance of registering patients correctly to avoid rejection from trading partner.
The following topics will be covered:

Registration Best Practice
Patient types
Configuring patient types
Registering patients
Completing the Add Patient screen (Including GP Links page)
Usual GP and registered GP

All attendees will receive an attendance certificate on completion of course via email

GPN Celebration Event
2024-07-12 09:00 - 17:00 | Regent’s University London, Inner Circle, London, NW1 4NS, United Kingdom
Date: Friday 12th July 2024 at 9:00am – 5:00pm, Regent’s University London, Inner Circle, London, NW1 4NS
Registration is now open for the 2024 GPN Celebration event.
Breakfast, lunch, and afternoon tea will be provided at this all-day celebration event, and GPNs can obtain CPD hours for their NMC revalidation.
This event is free to attend, however if you can no longer attend, please do contact: selicb.beth@nhs.net to cancel your ticket.
For more information and to register for this event, visit: https://events.eventzilla.net/e/a-celebration-event-for-all-primary-care-nurses-in-london-2138604459

Newham Personalised Care Community of Practice
2024-07-15 13:00 - 15:00 | Online Session, United Kingdom
CLICK HERE TO JOIN THE ONLINE SESSION

CLICK HERE TO ADD THE ONLINE SESSION TO YOUR CALENDAR

DESCRIPTION
Personalised care roles encompass various professionals who facilitate social prescribing and similar interventions. These individuals dedicate their time to understanding individuals’ needs, focusing on their priorities, and adopting a holistic approach to enhance their health and wellbeing. They link individuals with community groups and essential services to provide both practical and emotional support.If your role involves aspects similar to these, we invite you to participate in our online community of practice forum.

AGENDA

1:00pm – 1:05pm: Welcome & Introductions – Katy Szita and Augusta Adu, Personalised Care CoP Co-chairs
1:05pm – 1:10pm – Well Newham Digital Programme Manager – Introduction & Update – Anthony N’Tinu
1:10pm – 1:20pm: NCT Newham Parents in Mind – Carol Amoako-Adofo, Service Delivery Manager
1:20pm – 1:25pm: LBN Social Welfare Alliance Training Updates – Helena Taylor, LBN Public Health Senior Advisor
1:25pm – 1:40pm: Personalised Care Project: Phase 2 Summary and Phase 3 Proposal – Matt Bury, LBN, Public Health Officer
1:40pm – 1:55pm: Macmillan Open Day and Cancer & Wellbeing Workshops – Maaria Bhatti, Macmillan Information & Support Manager
1:55pm – 2:00pm Comfort Break
2:00pm – 2:15pm: Newham Together Cafe – Mental Health Crisis Support – Josune Martin, Team Manager
2:15pm – 2:30pm: Newham Recovery College – Mental Health and Wellbeing Workshops and Courses – Kirstin Mulholland, Newham Recovery College
2:30pm – 2:45pm: Type 1 and Type 2 Diabetes Support – Lisa Fuller, Diabetes Clinical Nurse Team Lead and Jacqueline Deans, Social Prescriber for young adult pilot project
2:45pm – 2:50pm: Welcome Newham Team Support – Kerry Wood, LBN, Welcome Newham Manager
2:50pm – 2:55pm: Public Health Principal Update – Ysabella (Yszi) Hawkings, Public Health Principal – Well Newham, Health Promotion (inc Health Literacy & Comms), and Health Protection
2:55pm – 3:00pm: Closing Comments – Katy Szita and Augusta Adu, Personalised Care CoP Co-chairs

WHAT WILL YOU DO IN THE FORUM?

Learning
Networking
Sharing good practice

This is a chance to meet and talk to various One Newham organisations, find out what resources and training are available to support you in your role and build your community of practice together.
TARGET AUDIENCE
Social prescribers, community link workers, care navigators, ELFT community connectors and anyone who has elements of prescribing in their role or are interested in the role.

London Cancer Community of Practice – Face to face event
2024-07-16 09:15 - 13:45 | CLCH Academy, CLCH Academy, 1 Frith St, London, W1D 3HZ, United Kingdom
Date: 16th July, 9:15am – 13:45pm at CLCH Academy, Frith Street, Soho, London
This event is open to London AHPs, Community Nurses, GPNs, and Clinical Nurse Specialists with a specialist interest in Cancer.
This event forms part of a new programme of events for the London Cancer Community of Practice in 2024-25. This event will focus on communication and working across organisational boundaries to improve patient care and experience. Refreshments, snacks, and lunch are provided for all on the day.
For more information and to book your place please use this link.

Practice Managers: How to make your Practice Digitally Inclusive (3.5 hours)
2024-07-16 09:30 - 13:00 | Online Session, United Kingdom
CLICK HERE TO REGISTER
Overview: Digital systems are the foundation upon which we will build a modern, efficient and responsive health service. Enabling information to flow between care providers within and beyond organisational boundaries, and between care providers and patients, is a key means by which we will achieve a safe, convenient and personalised health and care service.
GP IT systems sit at the heart of primary care technology facilitating and recording millions of interactions with patients every week. GP practices have led the way in the move from paper to digital record-keeping and are now well on the way to offering online transactions, such as appointment bookings and repeat prescriptions, across all practices in England. Since April 2015, all practices have been required to offer patients access to online GP services. Latest data shows that 15.1 million people are registered to book their GP appointments, order their repeat prescriptions and view their health records online.
We have seen a rapid transformation within digital healthcare in the last few years that has been
accelerated by the pandemic. Digital healthcare has brought many advantages to patients, for example being able to view a medical record, submit an online consultation, hold a video consultation, find out self-help information and self-referrals via a practice website as well as order medication online. Patients using these services have found their access to healthcare has increased and is more flexible, in line with a more digital national health service.
However, for many patients Digital has proved to be a further barrier to accessing healthcare.
Some patients may not have access to devices, they may not have access to data, or they may not have necessary digital skills to be able to access their healthcare digitally. Digitally excluded patients are also at higher risk of health inequality and their health has been further disadvantaged by this rapid transformation of digital healthcare. The key objective of this web workshop is for non-clinical staff to understand the advantages of a digitally inclusive practice.
Learning outcomes include:

Improved understanding of Digital Inclusion and what it means for Primary care
Increased understanding of online healthcare tools
Becoming more confidence at using IT at the centre your practice
Improved understanding of the impact of a Digitally Inclusive Practice
How IT plays a role in Patient Engagement
Understanding population health needs

Training Provider: Practice Managers Association (PMA)

SystmOne workshop (Searches and Reports) WS160724.
2024-07-16 12:00 - 13:00
**THIS SESSION IS ONLY FOR PRACTICES FROM NEL ICB**

**THIS SESSION IS ONLY FOR PRACTICES FROM NEL ICB**
NEL GP IT Training is offering training for your staff in order to offer more support and acquire more knowledge within EMIS
The session is designed to demonstrate the basic functionality of the SystmOne Searches and Reports that learners will use whenever needed or required.
Details of topics covered can found below.
The following topics will be covered:
First Half:

Creating a Search
Add a Feature
Search Library
Reports

Break – 5 minutes
Second Half
1. Practicing and creating files with Attendees
If you are unable to attend please cancel your booking through Eventbrite or contact us via nelicb.gpittraining@nhs.net.

Admin & Reception staff: Active Signposting/Care Navigation (3 hours)
2024-07-17 09:30 - 12:30 | Online Session, United Kingdom
CLICK HERE TO REGISTER
Overview: The key objective of Care Navigation and Active Signposting is to help patients access the right care at the earliest opportunity. It is a system of ‘triage’ carried out at the first point of contact with the GP Practice by non-clinical staff under direction of the clinical team.
Objective: Active Signposting is a tool to develop the skills and career paths of non-clinical staff. Staff will learn:

How to move away from a passive role and have a more direct impact on patient health outcomes.
Develop the skills and abilities needed to undertake Active Signposting
Establish a clear understanding of the options available locally and be confident in advising and referring patients to care providers who work either within the practice team, primary care network or to external care providers.

Learning Outcomes also include:

Enhancing skills and confidence to deliver care navigation, active signposting and triage
Understanding the elements of signposting
Realising the benefits: patients and practice
Exploring and adapting protocols
Using information technology to empower patients
Maximising patient engagement within your role
Communicating with patients effectively
Ensuring patient and staff safety
Making every contact count

Active Signposting can present a challenging cultural shift for some teams – and the workshop will explore the mechanisms to help make the changes as smooth as possible – some of this will build on the existing understanding, within the practice, of the need to change and a realisation of benefits these changes can have.
There will be interactive exercises throughout the session that will require the attendees to think about a situation that they have previously encountered and to think about how they deal with it and what they would do differently. This will be based on typical scenarios found in GP Practices and will be an opportunity for participants to develop new techniques to deal with enhanced patient interactions. Emphasis will be on developing confident communication skills.
Training Provider: Practice Managers Association (PMA)

NEL ICB USER GROUP - Wed 17th July 2024
2024-07-17 12:00 - 14:00
Our aim is to provide valuable information and updates from NEL ICB Leads,
Clinical System Account Managers and Relevant Third Parties.

Join the NEL ICB GP IT User Group!

Our aim is to provide valuable information and updates from:

NEL ICB Leads
Clinical System Account Managers
Relevant Third Parties

Schedule:

Frequency: Every 3 months
Day: 3rd Wednesday of the month
Time: 12:00 PM

We invite you to be a part of our virtual NEL ICB GP IT User Group. Stay informed and connected with the latest updates and developments.
Please join us!

TBC – Agenda Subject to Change

Deactivating Users WS180724
2024-07-18 14:00 - 15:00
**THIS SESSION IS ONLY FOR PRACTICES FROM NEL ICB**

**THIS SESSION IS ONLY FOR PRACTICES FROM NEL ICB**
Do you want to know how to deactivate someone on EMIS Web who no longer works at your practice? In this session we will be going through a checklist that you need to follow to properly deactivate someone.
The following topics will be covered:

Checklist of actions to perform
Reasons why a user cannot be deactivated

Although the session is scheduled for 1 hour this may be reduced depending on the numbers of queries from attendees.
If you are unable to attend please cancel your booking through Eventbrite or contact us via welc.gpittraining@nhs.net.

Suicide First Aid Lite (virtually delivered 4hr workshop)
2024-07-19 09:30 - 13:30 | Online Session, United Kingdom
If you cannot attend the face to face training, there is also the opportunity to attend the virtually delivered Suicide First Aid Lite – standard course and a youth version available. The half day course giving learners the knowledge and tools to understand that suicide is one of the most preventable deaths and some basic skills can help someone with thoughts of suicide stay safe from their thoughts and stay alive.
SFA Lite is comprised of 4 hours, interactive, small group workshop accredited by City & Guilds. The programme teaches the skills needed to identify someone who may be thinking about suicide and to pass the person onto a suicide first aider. Suicide First Aid Lite (Virtual) training offers learning outcomes that are knowledge based and factual. This training can be used as a stand-alone programme or as the first part of a journey to learn suicide prevention skills. An Adults and Children’s version of the course is available. Please refrain from booking on both as there are significant overlaps in the content.
Methods of delivery:
Taught over half day using tutor facilitated socratic learning, tutor-led role- play, mini lectures, group work and audio-visual presentations. This is a has some interactive elements and is an emotionally engaging learning experience
Pre-training requirement
No previous experience or training is necessary. Participants will be asked to self-reflect and empathise with a person having thoughts of suicide.
Who should attend?
Multi-sector practitioners including health, housing, social care, education, criminal justice, call centre operators, private, voluntary and public sector workers and community members.
NOTE there is a £90 charge that will be enforced for failure to turn up following booking, or cancellations less than 10 days prior to course. There is a fixed cost commitment that is irrecoverable to secure learning materials. Click below to register:
REGISTER
What previous attendees have fed back:
“Thoroughly enjoyed the session, the role plays were a good way to put the teaching into action, and the space created by the facilitator meant thoughtful conversations took place. Left feeling a lot more confident to talk about suicide and those living with suicidal thoughts.”
“It was really well facilitated and gave me some fresh perspectives and understanding.”
“Really engaging and enjoyable training session. The trainer was knowledgeable and clearly passionate for the subject.”
