NEL Admin & Reception training: The Role & Responsibilities of the Receptionist (3.5 hours)
2023-02-28 09:30 - 13:00 (Europe/London) | Online Session, United Kingdom
Audience: Administration and Reception staff
This workshop is designed specifically for receptionists working in the primary care sector.
he aim of this workshop is to examine the key role and responsibilities of the receptionist and to focus on the skills and knowledge required to fulfil this role effectively.
Delegates will learn about the importance of effective teamwork as well as addressing some of the common areas of work carried out by the receptionist such as patients registrations and prescribing.
The workshop will also look briefly at performance appraisal and how to use self development activities to develop skills and knowledge.
The topics that will be covered include; • Welcome and Introductions • Welcome and workshop objectives • The role of the Receptionist • Skills and Knowledge • Teamwork in Primary Care • Patient Registrations o New Registrations o Non-Registered Patients o Patients from Overseas • Prescribing o The Receptionist’s Role o Language and Terminology o Prescribing Procedures • Developing skills and knowledge • Performance appraisal • Preparation for the next session
Course Provider: First Practice Management
REGISTER A PLACE

GP Maternal Postnatal Check Support
2023-02-28 13:30 - 14:30 | Online Session, United Kingdom
The NHS London Maternity Clinical Network are pleased to announce details of the next webinar aimed at supporting primary care clinicians with postnatal maternal checks.
Event theme: Reducing Health Inequalities in Maternity Care

PLEASE CLICK HERE TO REGISTER YOUR ATTENDANCE

Registration for the webinar closes at 10:00 on 28th February 2023.
A Calendar invite and Teams link will be sent to you before the event. If you have any issues accessing the event, or any queries, please email maisie.nair@nhs.net

Disordered Eating Webinar: Effective approaches and joint working
2023-02-28 14:00 - 15:30 | Online Session, United Kingdom
Date: 28th February 2023
Time: 2pm – 3:30pm
This event is suitable for health professionals supporting young people with disordered eating including CAMHS, Paediatrics, Community Eating Disorder services, alternatives to admissions, DBT teams, Neurodiversity teams.
Aims:
This webinar will support health professionals to improve their understanding of disordered eating and explore joint working approaches. The webinar will explore the key principles and learning from our recently published Disordered Eating Guidance in more detail.

Raise awareness of Disordered Eating Guidance
Share practice on joint working approaches between teams (mental/physical health teams, inpatient/community/alternatives to admission)
Share practice on management approaches from referral, treatment to recovery

For more information or to register click here.

‘The Fuller stocktake: next steps for integrating primary care’ webinar
2023-03-01 12:30 - 13:15 | Online Session, United Kingdom
In May 2022, Professor Claire Fuller finished her report on integrating primary care and what can be done to accelerate integration across the four pillars of general practice, community pharmacy, dentistry and optometry. This webinar will be an opportunity to reflect on the report and what’s been happening since its publication.
Please note this is a pre-recorded webinar and there won’t be the opportunity for live Q&A.
Webinar agenda:

What is the vision for integrating primary care?
What’s currently blocking progress being made?
How does the integration of primary care align with the work at system level, in ICSs?
What are the main opportunities and how do we harness them?
Since publication, is there anything else that’s emerged or what actions are being taken?

To register for the webinar for free, click here:
https://www.bigmarker.com/closerstill-media/The-Fuller-stocktake-next-steps-for-integrating-primary-care?utm_bmcr_source=Londontraininghub

PCN Workforce Professional Development Framework Workshop
2023-03-01 13:30 - 15:30 | Online Session, United Kingdom
a workshop to discuss and contribute towards the design of a professional development framework for some of the new Primary Care roles that have emerged through the ARRS scheme.
Date: Wednesday 1st March 2023
Time: 1:30pm – 3:30pm
Link to book: https://www.eventbrite.co.uk/e/nel-pcn-professional-development-framework-workshop-tickets-519618732617

Following the Introduction of the ARRS scheme and the various new roles coming into Primary Care, ICB colleagues highlighted the need to develop a NEL-wide multi-professional CPD (Continued Professional Development) framework to support PCNs to embed and develop these roles in Primary Care and to help create an infrastructure which we hope will lead to improved retention and utilisation.

Given the current challenges around workforce recruitment and retention across General Practice, leaders from across PCNs are keen to understand the specific professional development requirements for each role within their MDT workforce and to work with them to create an approach that celebrates the unique offer that each role contributes, whilst being sustainable and affordable to deliver.

This workshop is being hosted by the ICB to bring together PCN, ICB and Professional Leads to identify the key elements that should be considered for the framework and to establish what good looks like.

The workshop will be delivered virtually and a link to the session will be shared with you once you’ve booked via the above link.

Newham Multiprofessional Supervisors’ Peer Support
2023-03-01 14:00 - 16:00 | Online Session, United Kingdom
This is a regular supportive, confidential and voluntary on-line group for multi-professional supervisors across Newham to connect, share ideas, discuss dilemmas or difficulties related to supervision and access support from colleagues.
These sessions will offer a chance to pause and discuss individual and collective needs as multi-professional supervisors in Newham and we hope the sessions will also help you connect with a wider network of peers involved in supervision in the area.
We will have sessions on different themes which we think would be useful for supervisors in Newham;

Weds 26th Oct – Giving challenging feedback
Weds 23rd Nov – Introduction to using a coaching approach
Weds 21st Dec – Supporting the anxious supervisee
Weds 25th Jan – Advanced questioning skills for supervisors
Weds 1st March – Supporting neurodivergent supervisees

Please use the following link to register to the sessions & meetings:
https://www.surveymonkey.co.uk/r/newhammpsg
Click HERE to learn more on this group;

Who can attend?
Format
Session Outline
What you will need in order to participate?
Session principles
Time keeping
Confidentiality

Understanding Disordered Eating in Adults (virtual 3 hour workshop)
2023-03-01 14:00 - 17:00 | Online Session, United Kingdom
Various dates from Feb 2023 – Mar 2023
CLICK HERE to register
This newly launched three hour course delivered virtually provides an introduction to disordered eating in adults, aiming to increase awareness and understanding. Delivered by a trainer with lived experience of eating disorders, it provides insight into the challenges associated with recovery and guidance on how to make sense of disordered eating and it’s function for the individual. The session is aimed broadly at anyone with an interest in learning more about these issues.
The following topics are included in the session:
• Grounding eating disorders in fact: addressing myths and misconceptions
• The spectrum of eating behavior and eating disorder diagnoses.
• Understanding the function of an eating disorder
• Weight stigma and its impact
• Early intervention and barriers to accessing support
• Person-centered care and support: what you can do to help
**Limited numbers apply early. Joining instructions will be send 48 hours prior to delivery date**
Trainer bio – Katharine Lazenby
Katharine Lazenby is mental health expert by experience, drawing on her lived experience of eating disorders, psychiatric treatment and hospitalization. She is currently a Project Manager at East London NHS Foundation Trust but has extensive experience as a mental health trainer within the public sector, educator and public speaker. As a visiting scholar at London Southbank University, she lectures on the lived experience of eating disorders and psychologically informed environments. She sits on the board of directors for the Design in Mental Health Network and has spoken at a number of national conferences about her lived experience of mental health care and recovery. She is passionate about the power and importance of centering lived experience in mental health education
What previous attendees have fed back:
“It was so useful to hear Katherine’s lived experience and she gave such valuable insight on how to talk about eating disorders with people who are suffering which I really appreciated.”​
“I found the information was very surprising and useful. I found the information regarding diversity particularly useful because I never considered the impact of this before.”​

Applied Suicide Intervention Skills Training (ASIST)
2023-03-02 08:00 - 17:00 | Bernie Cameron Centre, 32 Merchant St, London, E3 4LX, United Kingdom
Thursday 2nd & Friday 3rd March 2023
Bernie Cameron Community Centre 32 Merchant Street London E3 4LX (few mins walk from Bow Church tube)
A few funded places remain for this GOLD standard World Health Organisation endorsed Suicide Prevention course. ASIST is intensive 2 day training for care-givers and key community members. It teaches suicide alertness and an easy to remember framework of practical skills to safely initiate, complete and follow-up on a full suicide intervention.
To qualify you should complete registration with your work email address otherwise booking will automatically be cancelled Failure to attend following registration will incur a £150 charge. Lunch and refreshment provided on both days
CLICK HERE TO REGISTER
** Do add your name to waiting list if courses are fully subscribed so priority places can be offered to you for future dates**
What previous attendees have fed back:
“I explained my training/new qualification to the office on my return and it greatly improved their awareness and interest regarding the subject and raised more mental wellbeing discussion in the office.”
“Using the SIM model, changes practices at work, knowing how to ask about suicide and exploring reasons, using the safe plan and the little guide book”

Managing and Supporting Learners in Difficult Situations Workshops for Educational and Clinical Supervisors
2023-03-02 09:00 - 12:00 | TBC, United Kingdom
Overview
This half day session is designed for trainers who are currently working with clinical learners who need support (trainees in difficulty) or who anticipate doing so soon.
Case based discussions will be used to explore general and specific issues of relevance.
We will also be discussing the resources available to learners, including the support required by the educators and the practices.
The workshop will be facilitated by experienced educators drawn from both from the PSU and the educator network.
Date:Thursday, 2nd March 2023
Time: 9.00 – 12.00
Venue:TBC, London
Spaces are limited
How to book
Please email gpschool.london@hee.nhs.uk with the subject heading “Managing and Supporting Learners in Difficult Situations workshop application”.

NEL Admin & Reception training: Active Signposting Level 1 (3.5 hours)
2023-03-02 09:30 - 13:00 | Online Session, United Kingdom
Audience: Administration and Reception staff
This workshop aims to equip front line staff with the necessary skills and confidence to safely and efficiently reduce the number of patients booking GP appointments for problems that could be dealt with by other practice staff or health service providers.
By the end of this workshop delegates will have a clear understanding of the value and importance of “Active patient signposting”. Both for improving the patient journey and for helping the Practice to manage workload more effectively and efficiently.
This Level encourages understanding, awareness and impact on Services within General Practice.
The topics that will be covered include:

Welcome, Introductions and Objectives
Knowing your practice population – Link with CQC
What is Active Signposting
What is it NOT
Active Signposting – Raising Awareness with your team
What skill set is needed and why.
The Next Steps
Action Plan Course provider: First Practice Management

REGISTER A PLACE

DRESSINGS OPTIMISATION SCHEME IN NEWHAM
2023-03-02 13:15 - 14:00 | Online Session, United Kingdom
OVERVIEW
In Newham we have launched a Dressings Optimisation Scheme since August 2021. All wound care dressings should be ordered through Click.
Your practice will not be invoiced when ordering through Click and when ordering through this, it will ensure you are provided with:

The correct dressings promptly
The dressings are sourced cost-effectively
Supports reduce waste

These are just some of the benefits but we are keen to increase awareness of this scheme and showcase what other benefits there are to using this system and explain more about the scheme.
This will also be an opportunity to support troubleshoot any concerns, navigate the online system and increase spend on CLICK and reduce FP10 expenditure in Newham.
We would be delighted to meet and support you all to get this scheme running successfully.
Kind regards,
Medicines Optimisation Team & Accelerate Click
CLICK HERE TO ADD THIS SESSION TO YOUR CALENDAR
CLICK HERE TO JOIN THE ONLINE SESSION

Exploring complaints and concerns that arise in GP Specialty Training from trainees and educators
2023-03-02 13:30 - 17:00 | TBC, United Kingdom
Overview
In this interactive and supportive half day workshop, we will explore some of the reasons why the relationship between a trainee and their supervisor sometimes seems to break down. We will look at the support that HEE offers both the trainee and the supervisors in these situations.
This workshop also includes time for supportive and confidential discussion of case examples where trainees raise complaints or where there are difficulties in the relationship between the trainee and the trainer. The cases discussed may be brought by workshop attendees, or scenarios provided by the workshop facilitators.
Date: 2nd March 2023
Time 13:30 – 17:00
Venue: TBC, London
Application: please contact GPSchool.London@hee.nhs.uk with the subject heading: Exploring complaints and concerns that arise in GP Specialty Training from trainees and educators.
Spaces are limited.

First Contact Practitioner Roadmap Supervisor Training
2023-03-03 09:30 - 16:30 | Online Session, United Kingdom
PLEASE READ BELOW CAREFULLY BEFORE REGISTERING!!!
We are pleased to announce dates are now available for those wishing to become First Contact Practitioner (FCP)/Advanced Practice (AP) Roadmap Supervisors.
The training is over 2 days and in order to qualify, you are required to attend and complete both days. Please register for the first session (link below); the second session will be one week after the first session and all details will be sent to you once you are registered.

Course 1 – Thu 08-Jul-21 & Thu 15-Jul-21
Course 2 – Tue 07-Sep-21 & Tue 14-Sep-21
Course 3 – Sat 11-Sep-21 & Sat 18-Sep-21
Course 4 – Tue 21-Sep-21 & Tue 28-Sep-21
Course 5 – Wed 22-Sep-21 & Wed 29-Sep-21
Course 6 – Tue 19-Oct-21 & Tue 26-Oct-21
Course 7 – Wed 03-Nov-21 & Wed 10-Nov-21
Course 8 – Tue 23-Nov-21 & Tue 30-Nov-21
Course 9 – Tue 14-Dec-21 & Tue 21-Dec-21
Course 10 – Tue 22-Mar-22 & Tue 29-Mar-22
Course 11 – Thu 21-Apr-22 & Thu 28-Apr-22
Course 12 – Mon 16-May-22 & Mon 23-May-22
Course 13 – Tue 7-Jun-22 & Tue 14-Jun-22
Course 14 – Tue 19-Jul-22 & Tue 26-Jul-22
Course 15 – Tue 16-Aug-22 & Tue 23-Aug-22
Course 16 – Tue 13-Sep-22 & Tue 20-Sep-22
Course 17 – Wed 12-Oct-22 & Wed 19-Oct-22
Course 18 – Wed 9-Nov-22 & Wed 16-Nov-22
Course 19 – Fri 15-Nov-22 & Fri 2-Dec-22
Course 20 – Tue 10-Jan-23 & Tue 17-Jan-23
Course 21 – Tue 7-Feb-23 & Tue 14-Feb-23
Course 22 – Fri 3-Mar-23 & Fri 10-Mar-23

By registering this course you are confirming that you meet ONE OF THE criteria for training (you don’t need to meet all):

You hold a full post graduate MSc, or are a full MACP member
You are an FCP recognised by the HEE Centre for Advancing Practice
You are an Advanced Practitioner recognised by the HEE Centre for Advancing Practice
You are a GP
You should ensure that you meet the above criteria. Any workplace-based assessments or verification undertaken by an individual who does not meet the criteria, will not count as evidence in the roadmap portfolio. Misleading trainers regarding eligibility could be deemed a fitness to practice issue

The role of a Roadmap Supervisor comes with the responsibility of undertaking workplace-based assessments (within your own scope of practice) and verifying evidence of knowledge, skills, and capability in day-to-day practice. Please ensure that you base your decisions on evidence and use the verification process as outlined on the RMSV course, supported by resources on the HEE Roadmaps to Practice Landing Page, and can justify your reasoning. Engagement in the training is required to support you in this process.
Confirming Completion of training
Currently, following completion of the RMSV training, trainers will provide a survey link for RMSVs to register their completion of the training.
Sharing your Data
Part of undertaking the training is agreeing to share your contact details, for the purpose of recognising FCPs and, if necessary, putting you in touch with people in need of a RMSV.
The contact/personal data submitted via this registration form is held by the HEE London Primary Care team and is also shared with Training Hubs. If at any point you no longer wish to be contacted or would like to amend/remove your data, please contact PrimaryCare.London@hee.nhs.uk
First Contact Practitioner (FCP)/Advanced Practice (AP) Roadmap Supervisors will be responsible for:

Day to day clinical supervision within the clinical setting – debriefs – ensuring patient and practi-tioner safety
Undertaking the workplace-based assessments (WPBA) listed in the Roadmap, using the WPBA tools provided
Verifying practice via review of portfolio of evidence against the Roadmap capabilities

Supervisors must have completed the 2-day Roadmap Supervision Course to supervise FCPs and APs.
Useful Links:
• Frequently Asked Questions: https://www.hee.nhs.uk/our-work/allied-health-professions/enable-workforce/roadmap-faqs
• Please read the First Contact Practitioners and Advanced Practitioners in Primary Care: (Musculoskeletal) A Roadmap to Practice document before attending the sessions: https://www.hee.nhs.uk/sites/default/files/documents/A%20Roadmap%20to%20Practice.pdf

Managing Across Generations - Webinar
2023-03-07 09:00 - 10:30, 2023-03-07 11:00 - 12:30 | Online Session, United Kingdom
Millennials make up the largest percentage of the workforce, posing challenges to long-standing structures, working practices and management styles.
This practical session focuses not just on millennials, but on the traits and characteristics of each of the generations found in the workplace, and the differences between them. Exploring preferences and behaviours through practical case study discussions, participants will work to understand and respect generational differences and commonalities, adapt their style to avoid a ‘one size fits all’ approach, and turn negative stereotypes into positive working relationships.
What’s in it for you?

Understand the manager’s role in managing a multi-generational workforce
Explore what has influenced different generations
Be able to map the needs of your workforce
Know how to create a collaborative working environment that draws on generational strengths
Appreciate the adaptations needed to recruit, retain and develop people at different life stages

OUTLINE

1 Benefits of a multi-generational workforce
2 Different generations and what has influenced them
3 Working preferences
4 Supporting multi-generation collaboration
5 Case studies
6 Inductions that appeal to all generations
7 Action planning

Please email clh.traininghub@nhs.net to register.

The human dimension of supervision – beyond the tick box
2023-03-07 09:00 - 12:30 | Stewart House, Stewart House, 32 Russell Square, London, WC1B 5DN, United Kingdom
Tuesday 24th January 2023 from 9.00am to 12.30pm
or
Tuesday 21st February 2023 from 9.00am to 12.30pm
or
Tuesday 7th March 2023 from 9.00am to 12.30pm.
Venue: Stewart House, 32 Russell Square, London
Dr Clare Etherington GP and retired Head of Primary Care, NW London
Dr Mel Sayer, Associate Dean Professional Development, GP Educator, London
Dr Rupal Shah, Associate Dean Professional Development, GP Educator, London
This workshop is open to educational supervisors in London and KSS.
It will be interactive and in person!
We will
– Reflect on our work as supervisors and what makes us flourish
– Challenge formulaic conceptions of capabilities/ competences that may not reflect changing cultural and societal norms
– Consider how formative assessment might be collaborative, exploring the learner’s thought processes, decision making, values and assumptions
– Introduce the idea of Creative Enquiry
– Explore conceptions and formation of professional identity
To register, please complete the registration form here. Numbers are limited to 20.
Please contact facultydevelopment.lase@hee.nhs.uk if you have any queries.

The ASK workshop: Assessing for Suicide in Kids (face to face)
2023-03-07 09:00 - 17:00 | Bernie Cameron Centre, 32 Merchant St, London, E3 4LX, United Kingdom
Only required to attend one day. All courses are being held at Bernie Cameron Centre, 32 Merchant St, London E3 4LX
(few mins walk from Bow Tube station)
Do you want to become aware of the ways children at risk of suicide communicate their need for help? Do you want to learn to recognise factors that may increase suicide risk and those that may mitigate it? Do you wish to understand and be able to meet common challenges in working with parents to facilitate safety. Participants of The “ASK” WorkshopTM leave better equipped to reduce the risk of suicide and enlist help for young children

We are delighted to offer this face to face delivery of The ASK Workshop. This one day workshop is targeted at staff working with and caring for children age 5 – 15 years of age. Click on the link below to access further information and dates available to book. There are limited FULLY FUNDED places available for staff working across North East London.Book early to avoid disappointment. Please click on the below link to view course dates and booking instructions:
CLICK HERE TO REGISTER

Participants will be required to complete some self-paced online study modules prior to the course start date. You will be contacted 7-10 days prior to the course start date with further information regarding this. This is mandatory for participating in the course. You will not be able to participate in the training without completing this prior to attending the course.
Failure to turn up following registration will incur a £150 DNA charge. This is the cost of the training

What previous attendees have fed back:
‘Excellent, excellent, excellent workshop! One of the most valuable courses I have taken in my career.’
‘The ASK Workshop has been well-received and we want to continue to provide this learning opportunity for our school division staff and community partners. It aligns well with other initiatives in our school division and we are excited to offer it to those invested in the lives of children and youth.’
‘This material is extremely well thought out and put together. It exceeded my expectations by far. Congratulations on putting together such a powerful, practical, accessible resource!’

NEL Admin & Reception training: Providing Services to Patients
2023-03-07 09:30 - 13:00 | Online Session, United Kingdom
Audience: Administration and Reception staff
The primary objective of this workshop is to provide delegates with an understanding of the needs of their patients and how their population group is made up. Delegates will learn about diversity and its impact upon health and healthcare and the nature of fair and unfair treatment. Delegates will also examine the impact of disability and the workings of the Equality Act.
The first section will conclude with a look at the NHS complaints procedure and its implementation in general practice. The second part of this workshop will concentrate on health and safety at work with a focus on the key issues to ensure that staff protect themselves and others from the risks at work.
The topics that will be covered include; • Welcome and Introductions • Who are your patients: the local population make up • Cultural and religious beliefs • Their impact upon health and the need for healthcare • The Equality Act 2010 • Complaints in the NHS • National and local procedures • Support for patients: PALS • Handling complaints effectively • Health and safety law: how does it affect you at work • Your personal responsibilities • Assessing the risks you face • Working safely o Display Screen Equipment o Hazardous Substances o Personal Safety o Other Risks
Course Provider: First Practice Management
REGISTER A PLACE

NEL Practice Manager training: NHS Pensions Update (2 hours)
2023-03-07 10:00 - 11:00 | Online Session, United Kingdom
Audience: Practice Management staff
NHS Pensions are explained in a user-friendly, interactive way. The module will provide practical guidance to enable participants to map outcomes onto their own practice – across their GPs, GP Partners, Locums and other clinical and non-clinical staff. Participants will develop their understanding of NHS Pensions by interacting with practitioners but also you will have the opportunity to explore and interact with colleagues from other practices.
Session will cover:

1995/2008/2015 Schemes
Annual Allowance/Tapered Annual Allowance – the options and implications
Lifetime Allowance – impact of exceeding, protection available
24 Hour Retirement – How, when and why
When to retire

Course Provider: Practice Management Association
REGISTER A PLACE

KeepingWellNEL - Leadership support circles
2023-03-07 12:00 - 13:00 | Online Session, United Kingdom
A series of short, themed online sessions based on 10 principles for leading compassionately.
Managers, we are here to support your career goals! Sign up to our series of Leadership support circles to support your leadership development here. Come together with other people managers from across the health and care industry and share, support and learn from each other.
What is a Leadership Support Circle?
Leadership support circles offer time and reflective safe space for those with responsibility for managing others through:
Short, themed and interactive online sessions based on 10 evidence-based principles for Leading Compassionately
A multi-disciplinary, interactive space for people managers at all levels to come together, share their experiences and be heard
Signposting access to evidence-based guidance, tools and coaching and mentoring support to line managers and leaders
BOOK YOUR PLACE
26th January, 12:00 – 13:00, Look after yourself
31st January, 13:00 – 14:00, Speaking candidly and compassionately
8th February, 14:00 – 15:00, Setting the emotional tone
16th February, 12:00 – 13:00, Encourage everyone to talk
24th February, 13:00 – 14:00, Look out for your team
27th February, 14:00 – 15:00, Be inclusive in the way you lead
7th March, 12:00 – 13:00, Maintain routines
15th March, 13:00 – 14:00, Give yourself space to make the right call
23rd March, 14:00 – 15:00, Create safe spaces
31st March, 12:00 – 13:00, Acknowledge the hurt

Putting SDM into action - Year of Care training for diabetes network
2023-03-09 09:00 - 13:00 | Online Session, United Kingdom
9 March 9am-1pm *Part 1
19 April 1pm-5pm *Part 2

About this event
The approach taken will focus on how to embed changes which encompass:
1. Tools and systems that support people to work in partnership and to have the right information and support at the right time for the best decision.
2. Clinician skills and values: using core and more advanced communication skills to enable people to articulate what matters to them and work out the impact of these in health options, decisions and plans.
The training is delivered in 2 parts, please choose a date for part 1 and a date for part 2.
During this training we will:
• Consider the philosophy, benefits and components of SDM
• Work out what the key SDM ‘moments’ are in your service
• Make plans to put in place practical changes to how things are done to embed SDM into your pathways and patient journeys
• See, practice and reflect upon the consultation skills involved in SDM

Part 1 – What do we mean by Shared Decision Making?

Part 2 – The Shared Decision Making Consultation

To introduce the whole team to the rationale for SDM and clarify current ideas and understanding.
To explore the overall principles that underpin SDM and think about the process of making a decision and how we support meaningful involvement in decision making.
To think about how we discuss risk in a meaningful way
To consider current patient pathways and which decision making areas you wish to focus on as an individual or team.

To reflect upon the philosophy and values that underpin a SDM approach.
To consider the consultations skills involved in SDM and have a go at scenarios using the skills outlined.
To continue to work with your team on SDM in the patient pathway/journey and an initial improvement that you will work on.
To give teams time to do some thinking about pathways, resources and planning.

Supporting Those Bereaved Through Suicide
2023-03-09 09:30 - 12:30
East London Health and Care Partnership invite all public and voluntary sector organisations to participate in this half day workshop to improve knowledge, skills and understanding in supporting those bereaved through suicide.
The partnership are working with Rosedale Training, to deliver these workshops. Previous attendees to this training demonstrated a real desire to make a real difference to the suicide statistics and better help and support those who have been bereaved through suicide.
Aims of the training will be;
• For delegates to feel confident supporting those who have been bereaved through Suicide
• To be able to use appropriate language.
• Understand what may and may not be helpful.
• Be familiar and confident using The Help Is at Hand book.
• Be able to signpost to other organisations who offer specialist support if required.
You will be required to provide a postal address for learning materials to be sent to you
Note, although the workshop is funded, there will be DNA charge enforced if you fail to turn up following booking.

NEL Practice Manager training: Road Map for Managing Complaints (3.5 hours)
2023-03-09 09:30 - 13:00 | Online Session, United Kingdom
Audience: Practice Management
The purpose of the session is to remind delegates of their Practices obligations under the NHS complaints regulations of 2009 as well as the NHS constitution.
In addition to giving delegates a practical appreciation of how to meet the “my expectations “principle which is the basis of the Care Quality Commission’s(CQC) key lines of enquiry during Practice inspections.
There will be opportunities for reflection and peer-to-peer learning
All delegates will be able to download a certificate of attendance
The topics that will be covered include; • Welcome, introductions and objectives • Understand what Practices obligations are under the 2009 Regulations o Duties o 2 stage procedure ▪ Local Resolution ▪ Parliamentary & Health Service Ombudsman • Complaints & the NHS Constitution • Duty of candour – what that means • CQC Lines of enquiry and the “my expectations” principle o Considering making a complaint o Making a complaint o Staying Informed o Receiving Outcomes o Reflecting on the experience • Review a number of case studies • Complete action plan
Course Provider: First Practice Management
REGISTER A PLACE

Through the Eyes Of (TTEO)’: Discovering a unique perspective through Virtual Reality (VR) – Understanding Anxiety Disorders (face to face delivery)
2023-03-09 10:00 - 13:00 | Bernie Cameron Centre, 32 Merchant St, London, E3 4LX, United Kingdom
Cohort 1: Tuesday 7th February 2023, 1000 – 1300
Bernie Cameron Community Centre, 32 Merchant St, Bow,
London, E3 4LX CLICK HERE to register

Cohort 2: Thursday 9th March 2023, 1000 – 1300
Barking Enterprise Centres CIC, 50 Cambridge Rd, London IG11 8FG
CLICK HERE to register
This course will focus on Anxiety Disorders, and has been designed to help build empathy, reduce stigma and discrimination, and increase understanding. It will give you the opportunity to see through the eyes of someone with an anxiety disorder. This will provide you with a unique training experience where you can go on to learn about different anxiety disorders with the added insight and understanding of having stepped into that person’s shoes and shared their experience first hand.
Some of the areas covered will include:
• What is Anxiety
• Signs and Symptoms of Anxiety
• Different types of Anxiety Disorder
• Prevalence of Anxiety
• Mental Health in the Workplace
• How to support someone with Anxiety
• Self-Care

NEL Admin & Reception training: Medical Terminology: Advanced (3 hours)
2023-03-09 12:30 - 16:00 | Online Session, United Kingdom
Audience: Administration and Reception staff
Virtual workshop for those who have the undertaken the Introduction to Medical Terminology who have a good understanding of the component parts of medical terminology. Use of a standard set of terms and phrase is critical for clinical and non-clinical healthcare professionals in order to enable universally consistent communications within the practice and across the Primary Care Network and the wider health services. The use of standardised medical terminology also helps improve the quality of patient care by ensuring that the same words will always mean the same things to all medical employees.
All participants will be able to apply the learning to every-day situations back in the practice. The workshop builds on the skills of the administration, clerical and clinical support staff and will enhance their understanding of medical terminology. It provides a continuation of the professional development for staff working in a clinical environment such as HCAs, physiotherapy assistants, assistant practice managers, practice pharmacy assistants, and those responsible for clinical coding etc. Participants will further enhance their confidence, their communication skills and service delivery. Patients and their carers can also benefit from enhanced knowledge and insight of the relevant medical terminology.
Learning Outcomes Participants will expand their knowledge of abbreviations, root words, suffixes & prefixes and will develop their understanding into a wider-range of diseases, physiology, anatomy and all of the bodies systems. The objectives of the course are to enable delegates to be able to: • Consolidate their knowledge of medical terminology • Understanding at an advanced level the meaning of medical prefixes & suffixes • Understand diseases and medical conditions • Be able to apply terminology in the right context • State the meaning of medical prefixes and suffixes at an advanced level • Identify medical terminology, root words & basic anatomy relating to: ➢ Vital Organs ➢ Skeletal system ➢ Skin and Dermatology ➢ Gynaecology ➢ Paediatrics ➢ Nervous system ➢ Cardiology ➢ Oncology ➢ Other diseases
Course delivered by Practice Manager Association
REGISTER A PLACE

‘Through the Eyes Of (TTEO)’: Discovering a unique perspective through Virtual Reality (VR) – Understanding Psychosis(face to face delivery)
2023-03-09 14:00 - 17:00 | Bernie Cameron Centre, 32 Merchant St, London, E3 4LX, United Kingdom
Cohort 1: Tuesday 7th February 2023, 1400 – 1700
Bernie Cameron Community Centre, 32 Merchant St, Bow,
London, E3 4LX CLICK HERE to register

Cohort 2: Thursday 9th March 2023, 1400 – 1700
Barking Enterprise Centres CIC, 50 Cambridge Rd, London
IG11 8FG CLICK HERE to register

This course has been designed to help build empathy, reduce stigma and discrimination, and increase understanding. It will give you the opportunity to see through the eyes of someone with Schizophrenia experiencing a psychotic episode. This will provide you with a unique training experience where you can go on to learn about different psychotic disorders with the added insight and understanding of having stepped into that person’s shoes and shared their experience first hand.
Some of the areas covered in this course will include:
• What is Psychosis
• Different types of Psychotic Disorders
• Signs and Symptoms of Psychosis
• Risk Factors for Psychosis
• Prevalence of Psychosis
• How to support someone experiencing Psychosis
• Self-Care

Foundations in Motivational Interviewing (MI): “Exploring Motivation and Facilitating Change”
2023-03-10 09:30 - 14:30 | Online Session, United Kingdom
(delivered across multiple dates/formats) – funded for NEL staff
Delivery led by Sophie Dissanayake, Learning and Development Practitioner & MI Trainer (MINT network trainer)
Motivational Interviewing (MI) is a person-centred counselling style for addressing the common problem of ambivalence about change. North East London Training Hubs have funded limited places for local Health and Social Care workforce to access these courses. The programme will introduce, evidence-based skills and strategies to 1) explore people’s ambivalence to change health damaging behaviours and 2) facilitate positive lifestyle change
The course will provide opportunities to observe and practice the approach in a protected environment. By the end of the course participants will feel able to start using Motivational Interviewing (MI) in their work settings. The course (equivalent to two days) introduces participants to the theory, spirit and principles in using MI to help people make positive change. The training will use a range of methods including didactic teaching, live demonstrations through role play with professional actors, audio, video and coaching. The training will aim to create a curiosity to learn more and develop practice. This course delivery team will include a member of the Motivational Interviewing Network of Trainers (MINT) who has worked and trained across a wide range of settings.
The course is valued at £200pp, and this is funded by the Training Hub. It is also CPD accredited and certificates will only be issued following completion of the training. Participants must fully attend all parts of the course and ensure you have a working microphone and camera. Late comers will not be allowed entry. The below cohorts are being delivered via Zoom platform, and learners should ensure device and network enables this prior to registering. Joining instruction will be circulated 48 hours prior to the delivery dates.
Please click on the date set below to register your place
Cohort 1
Day 1: Thursday 23rd February 2023, 0930-1300 | Day 2: Thursday 2nd March 2023, 0930-1300 | Day 3: Thursday 9th March 2023, 0930-1300 | Day 4: Thursday 16th March 2023, 0930-1300
Cohort 2
DAY 1: Friday 10th March 2023, 0930-1430 | Day 2: Friday 17th March 2023, 0930-1430 | Day 3: Friday 27th March 2023, 0930-1430
Cohort 3
Day 1: Thursday 20th April 2023, 1300-1630 | Day 2: Thursday 27th April 2023, 1300-1630 | Day 3: Thursday 4th May 2023, 1300-1630 | Day 4: Thursday 11th May 2023, 1300-1630
Cohort 4
Day 1: Wednesday 3rd May 2023, 0930-1430 | Day 2: Wednesday 10th May 2023, 0930-1430 | Day 3: Wednesday 17th May 2023, 0930-1430

** FULL ATTENDANCE REQUIRED AT ALL SESSIONS**
What previous attendees have feedback:
‘This training is perfect for my role -in facilitating new assessments and I am thankful for participating in MI training’
‘Really enjoyed this course. Reflection on own practice – a lot of thought provoking areas that i need to change. e.g. using more open questions compared to closed’
‘Mindful communication, person centred, empathetic.. all of the MI techniques and the spirit! All of the training was helpful, particularly as it was very interactive. Breakout rooms were helpful’
Places are limited please book early to avoid disappointment!

BMJ Best Practice training session
2023-03-10 11:00 - 11:30 | Online Session, United Kingdom
Book a BMJ Best Practice training session
These training sessions are designed to demonstrate the use of BMJ Best Practice, an online clinical decision support tool, to answer clinical questions and support decision making at the point of care.
The sessions will also cover how you can access BMJ Best Practice via BMJ Best Practice app and desktop icon. This will help clinicians to follow best practice, improve patient outcomes and reduce quality variation. ​
Book a session
Wednesday, 22 Feb 2023, 13:00 – 13:30 | Click here to book
Friday, 24 Feb 2023, 15:00 – 15:30 | Click here to book
Friday, 10 Mar 2023, 11:00 – 11:30 | Click here to book
Other scheduled training sessions

Introducing NHS OpenAthens for primary care – sign up for your account: click here to book
Finding journal articles: click here to book
Finding the evidence (using Medline, Embase, CINHAL): click here to book
Introduction to Critical Appraisal: click here to book

For more information, contact Sherin Francis, NEL Primary Care Knowledge Specialist at nelpcks@nelft.nhs.uk

TRiM Training- Train to support your team
2023-03-13 09:00 - 17:00 | Online Session, United Kingdom
Next course: 13 and 14 MarchDo you face traumatic events at work? Or are you interested in supporting colleagues who do?Train to become a Trauma risk Management (TRiM) Practitioner over a 2 day course and spot signs of distress in people that may otherwise go unnoticed.
The two day training course runs from 9am-5pm each day online. The dates for upcoming TRiM courses are as follows. Places will be offered on a first come first served so please apply early to secure your preferred date. If you are successful in securing a place, you will commit to attending both days of the training on the selected dates.
Book your training space here: https://keepingwellnel.nhs.uk/support-available/for-teams/trim/

NEL Staff webinar: Having a Happy and Healthy Ramadan
2023-03-13 13:00 - 14:00 | Online Session, United Kingdom
Presentation by: Dr Osman Bhatti

Monday 13th March 2023, 1pm – 2pm
CLICK HERE to register
NEL Training Hub invites Health and Social Care staff working across North East London who plan to fast in the month of Ramadan to a presentation and discussion on staying healthy during Ramadan.

Controlling your blood sugar and food cravings
Types of food that can make fasting easier
Tips for starting the fast
Best way to open your fast
How exercise and sleep are important when fasting

Session will be recorded and available for viewing later
