NEL Training Hub

NEL Admin & Reception training: Communication & Customer Service
2022-07-20 13:00 - 16:30, 2022-07-19 13:00 - 16:30 (Europe/London) | Online Session, United Kingdom
This workshop is designed to provide delegates with the knowledge and skills they require to make a positive impact at work. The workshop will look at all aspects of communication between the practice and the patients and will cover positive communication in a variety of ways. Delegates will look at assertiveness, good telephone techniques and using positive language and body language. All of these aims to reduce the potential for communication failure and the disruption this can bring.

The Receptionist in Primary Care
2022-07-20 13:00 - 16:30, 2022-07-13 13:00 - 16:30 | Online Session, United Kingdom
FULLY BOOKED. PLEASE ADD NAME TO WAITING LIST
The Receptionist in Primary Care – a funded programme for new reception staff working in North East London
Day 1 22/6/22 13:00-16:30
Day 2 29/6/22 13:00-16:30
Day 3 6/7/22 13:00-16:30
Day 4 13/7/22 13:00-16:30
Day 5 20/7/22 13:00-16:30
North East London Training Hub are pleased to offer this development programme for Reception staff working in General Practice. The programme consists of 5 half day workshops delivered virtually. A choice of two cohorts is initially being offered. Full attendance required to obtain CPD certificate.
The aim of these workshops are to equip reception staff with the necessary knowledge and skill to work effectively in general practice. A detailed information sheet of the workshops is attached. The programme workshops will include the following aspects of being a receptionist:
• Understanding the NHS
• Roles & Responsibilities of the Receptionist
• Providing Services to Patients
• Confidentiality in General Practice
• Communication & Customer Service
Who is the programme targeted at?
Although the primary target audience are Reception and admin staff who have been in post less than 12 months, other staff may take advantage of the programme.
When will the programme run? And how to register?
There are initially 2 cohorts being offered to run across June and July. Please click on the preferred cohort below to register. Places are limited, please register early. If places are full, do add name to waiting list so priority places can be offered on future cohorts
What is the delivery format?
The programme will be delivered virtually across 5 x half day workshops. The workshops will be run across 5 weeks (1 half day per week). Prior to registering places, managers and learners must ensure you have access to appropriate equipment to enable full participation. This includes a working camera and microphone, and participation in protected time. This is a participatory programme and those attending are required to have their cameras on and to take part in the activities on the day.
How much will it cost? And will there be certification?
The programme is valued at £300 PP excluding administrative expenses. This is being fully funded by NEL Training Hub. Upon completion of the programme, participants will be issued a programme completion CPD certificate. All five workshops must be completed to obtain this. Participants must only attend the workshops on the cohort they book on. All learners will be expected to engage in the evaluation process of the programme
If you have any queries, please contact ekramul.hoque@nhs.net
Kind Regards,
NEL Training Hub

NEL USER GROUP 2022
2022-07-20 12:00 - 14:00
Come and join our first virtual NEL USER GROUP 2022.

NEL USER GROUP
Our aim is to bring you information and updates from CCG leads, Clinical system account managers and Relevant third parties.
Please join us on Wednesday 20th July 2022 at 12pm. The User Group will be held every 3 months thereafter.
AGENDA – To be confirmed

React MH
2022-07-20 12:00 - 13:00 | Online Session, United Kingdom
Take part in evidenced based training, aiming to help managers and supervisors have supportive wellbeing conversations with colleagues.
Click here to sign up: https://bit.ly/3I1HCla

Paediatric and Child Health Curricular Framework (PCHCF) for Advance Clinical Practitioners
2022-07-20 10:00 - 15:30 | Online Session, United Kingdom
On Wednesday 20 July 2022 the Paediatric and Child Health Curricular Framework (PCHCF) for Advance Clinical Practitioners writing group will be hosting an engagement event in Birmingham.
This event will be a chance to interact with the team who are in the final stages of writing the PCHCF, attendees will get a preview of the curricular framework and an opportunity to discuss how it can be used to support the ACP workforce.
The event will take place in on Wednesday 20 July 2022 from 10am-3.30pm
We welcome the opportunity to interact with attendees in person however we do have a virtual option if you are unable to attend on the day.
Please visit our website for registration links: https://www.rcpch.ac.uk/education-careers/supporting-training/acp-curriculum#engagement-event

Suicide First Aid Lite (4 hours)
2022-07-20 09:30 - 13:30 | Online Session, United Kingdom
CLICK HERE to register you place
The Suicide First Aid Lite (delivered virtually) is a half day course giving learners the knowledge and tools to understand that suicide is one of the most preventable deaths and some basic skills can help someone with thoughts of suicide stay safe from their thoughts and stay alive
SFA Lite is comprised of 2 parts over half day. The programme teaches the skills needed to identify someone who may be thinking about suicide and to pass the person onto a suicide first aider.
Suicide First Aid Lite (Virtual) training offers learning outcomes that are knowledge based and factual. This training can be used as a stand-alone programme or as the first part of a journey to learn suicide prevention skills.
Method of delivery:
Taught over half day using tutor facilitated socratic learning, tutor-led role- play, mini lectures, group work and audio-visual presentations. This is a has some interactive elements and is an emotionally engaging learning experience. Use of Camera and microphone is essential for quality and safety reasons, otherwise you will be asked to leave the session
Pre-training requirement
No previous experience or training is necessary. Participants will be asked to self-reflect and empathise with a person having thoughts of suicide.
Who should attend?
Multi-sector practitioners including health, housing, social care, education, criminal justice, call centre operators, private, voluntary and public sector workers and community members.
What previous attendees have feedback:
“Great and informative course which helped to identify a range of causes, reasons, signs of suicide and how to support someone in a moment of crisis”
“The trainer was excellent and very clear in her explanations. Her experience over the years giving examples of situations, really made the training feel real and not hypothetical”

Managing Our Safety on the Frontline
2022-07-20 09:00 - 13:00 | Online Session, United Kingdom
How have you responded to aggressive behaviours by customers/clients? What would/could you have done differently? How should/ could you have responded?

Target Audience:
Frontline staff, including admin/clerical/reception staff as well clinical and non-clinical.

Time
Start: 09:00 -end: 13:00 (including comfort and lunch breaks as necessary).
Allow 10 minutes before the start of the session for registration and AV equipment check

Delivery mode:
MS Teams – CLICK HERE TO REGISTER

Cost
£95 per delegate (inclusive of VAT) for attendees from Londonwide practices.
£120 per delegate (inclusive of VAT) for attendees from practices from other areas.

Course Overview
In these challenging times we are all facing increases in aggressive behaviour towards us and our colleagues. This half day workshop helps you to understand the context of that aggression and considers the appropriate responses as well as the support mechanisms available to achieve positive outcomes. We will examine your experiences and some of the responses and provide tools/techniques that can be applied for de-escalation.

Course Aims
The aims of the workshop are to understand the sources of aggression/ violence towards frontline staff and develop strategies for de-escalation by understanding patient/client expectations and behaviour.

Learning Outcomes
By the end of the workshop, you will:

understand the sources and context of aggression/conflict
develop responses to online/telephone or face to face aggressive behaviour
be empowered to develop a problem-solving mindset to de-escalate and ensure positive outcomes
record and report incidents
be aware of your work policies and processes for Staff Safety and Security/ Wellbeing

Format
Interactive with real life case studies

Presenter(s)
Amerjit Walia Fellow APM Chartered Fellow CIPD

tQuest WS190722
2022-07-19 14:00 - 15:00
**THIS SESSION IS ONLY FOR PRACTICES FROM CITY & HACKNEY CCG, WALTHAM FOREST CCG, NEWHAM CCG & TOWER HAMLETS CCG**

**THIS SESSION IS ONLY FOR PRACTICES FROM CITY & HACKNEY CCG, WALTHAM FOREST CCG, NEWHAM CCG & TOWER HAMLETS CCG**
In this session we will be looking at how to use tQuest to raise requests for Radiology/Pathology tests.
The following areas will be covered:

Setting up users for test requests

Manage test users

Printer set up

Raising a test request

Although the session is scheduled for 1 hour this may be reduced depending on the numbers of queries from attendees. Attendees can leave the session at any point if they feel their requirements have been met.

General Practice SPIN & Newly Qualified Fellowships Programme 2022/23 LAUNCH EVENT
2022-07-19 12:30 - 15:00 | Online Session, United Kingdom
We are very excited to be bringing together newly qualifying GPs, GPNs, practice
managers, system leads and portfolio partners across North East London (NEL).
This will be an opportunity to learn more about the programme,
listening to success stories, connect with the training hub and portfolio leads
and start to think through which offer might fit well with you.

AGENDA
12:30 – 12:35 – Welcome
12:35 – 12:55 – Overview of the Programme & Q&A
12:55 – 13:15 – Success Stories from Fellows
13:15 – 15:00 – Breakout Rooms;
– for Fellows: Rooms for Pathways where they will be able to learn more on the pathways and ask their questions
– for Practice Managers and GP Partners: A room specifically for PMs and GP Partners for their questions

Summer Wellbeing Summit
2022-07-19 10:00 - 14:00 | Online Session, United Kingdom
This month’s Summit will focus on self-care and the little things you can do to make a difference. The day will be broken into a number of sessions between 10am and 2pm, providing theoretical and practical advice and guidance, which you will be able to take back to your workplace and share with your colleagues. Click here to sign up: https://bit.ly/3I1HCla

Difficult Conversations Workshop
2022-07-19 09:30 - 13:00 | Online Session, United Kingdom
Improve your confidence in having good ‘end of life conversations’ Our interactions are significant and have a lasting impact on patients and their families
Highly interactive workshop:
• Improves confidence, skills & knowledge having compassionate & effective conversations
• Explores common themes & blocks
• Builds on how you currently talk with patients, residents and families about living as well as possibly through new diagnoses, deterioration and dying
• Unleashing the power of your MDT
• Incorporating ‘What Matters Most’ language in preferences for care and future planning
• Managing your emotions
• Highlights legal issues and other important resources
To book a place please email your name & preferred date to: reception@difficultconversations.org.uk

First Contact Practitioner Roadmap Supervisor Training
2022-07-19 09:00 - 16:00 | Online Session, United Kingdom
PLEASE READ BELOW CAREFULLY BEFORE REGISTERING!!!
We are pleased to announce dates are now available for those wishing to become First Contact Practitioner (FCP)/Advanced Practice (AP) Roadmap Supervisors.
The training is over 2 days and in order to qualify, you are required to attend and complete both days. Please register for the first session; the second session will be one week after the first session and all details will be sent to you once you are registered.

Course Tue 19-Jul-22 & Tue 26-Jul-22
Course Tue 16-Aug-22 & Tue 23-Aug-22

REGISTRATION LINK: https://londonfcproadmapsupervisortraining.eventbrite.co.uk
NEW DATES WILL BE AVAILABLE SOON. Please send your interest to training@communitymatters.co.uk
By registering this course you are confirming that you meet the criteria for training:

You hold a full post graduate MSc, or are a full MACP member
You are an FCP recognised by the HEE Centre for Advancing Practice
You are an Advanced Practitioner recognised by the HEE Centre for Advancing Practice
You are a GP
You should ensure that you meet the above criteria. Any workplace-based assessments or verification undertaken by an individual who does not meet the criteria, will not count as evidence in the roadmap portfolio. Misleading trainers regarding eligibility could be deemed a fitness to practice issue

The role of a Roadmap Supervisor comes with the responsibility of undertaking workplace-based assessments (within your own scope of practice) and verifying evidence of knowledge, skills, and capability in day-to-day practice. Please ensure that you base your decisions on evidence and use the verification process as outlined on the RMSV course, supported by resources on the HEE Roadmaps to Practice Landing Page, and can justify your reasoning. Engagement in the training is required to support you in this process.
Confirming Completion of training
Currently, following completion of the RMSV training, trainers will provide a survey link for RMSVs to register their completion of the training.
Sharing your Data
Part of undertaking the training is agreeing to share your contact details, for the purpose of recognising FCPs and, if necessary, putting you in touch with people in need of a RMSV.
The contact/personal data submitted via the post-course survey is held by HEE (Centre for Advanced Practice) and is also shared with HEE’s Training Hubs Leads. If at any point you no longer wish to be contacted or would like to amend/remove your data, please contact the Centre for Advanced Practice advancedpractice@hee.nhs.uk and the appropriate HEE Regional/Local Office Contact(s) available on HEE’s Roadmap Supervisor Landing page.
First Contact Practitioner (FCP)/Advanced Practice (AP) Roadmap Supervisors will be responsible for:

Day to day clinical supervision within the clinical setting – debriefs – ensuring patient and practi-tioner safety
Undertaking the workplace-based assessments (WPBA) listed in the Roadmap, using the WPBA tools provided
Verifying practice via review of portfolio of evidence against the Roadmap capabilities

Supervisors must have completed the 2-day Roadmap Supervision Course to supervise FCPs and APs.
Useful Links:
• Frequently Asked Questions: https://www.hee.nhs.uk/our-work/allied-health-professions/enable-workforce/roadmap-faqs
• Please read the First Contact Practitioners and Advanced Practitioners in Primary Care: (Musculoskeletal) A Roadmap to Practice document before attending the sessions: https://www.hee.nhs.uk/sites/default/files/documents/A%20Roadmap%20to%20Practice.pdf

Newham GP and Community Pharmacy Forum
2022-07-14 19:00 - 20:00 | Online Session, United Kingdom
DESCRIPTION
This online session will provide an opportunity for pharmacy and general practice staff to be able to highlight any concerns and find local solutions as well as potentially leading to new ways of working. The key goal for this forum is to bring together PCNs and community pharmacists to be able to work more closely together.
AGENDA
This month’s forum will cover the following:

Welcome & Introductions
ICS Structure
LPC Update
Blood Pressure Case Findings
AOB & Close

TARGET AUDIENCE
PCN Pharmacy Leads, PCN Clinical Directors, Community Pharmacists, GPs, Practice Based Pharmacists, Primary Care Colleagues, LPC Colleagues
Forum Chairs:

Jignesh Patel MRPharmS, Pharmacists Independent Prescriber, Rohpharm
Dr Subir Sen, Newham Training Hub Vice Chair, GP Principal and Trainer, Abbey Road Medical Practice & Specialist Advisor Primary Care Development, Royal College of General Practitioners.

Patient Online - Proxy AccessWS140722
2022-07-14 14:00 - 16:00
**THIS SESSION IS ONLY FOR PRACTICES FROM CITY & HACKNEY CCG, WALTHAM FOREST CCG, NEWHAM CCG & TOWER HAMLETS CCG**

**THIS SESSION IS ONLY FOR PRACTICES FROM CITY & HACKNEY CCG, WALTHAM FOREST CCG, NEWHAM CCG & TOWER HAMLETS CCG**
In this session we will looking into the importance of Proxy Access and how as a practice you can make use of it to benefit your patients.
The following topics will be covered:

What is Proxy Access?
How to add a proxy user
How to add a user who isn’t a patient at your practice
How to manage what the user has access to
Patient précis icon
Warnings in relation to Gillick and Fraser
Not competent to consent code
Record Sharing Configuration

Although the session is scheduled for 2 hours this may be reduced depending on the numbers of queries from attendees.

Primary Care Immunisation Update Webinar Series - Addressing concerns around vaccines: Supporting Acceptance
2022-07-14 14:00 - 14:30 | Online Session, United Kingdom
Please see below details of the FREE immunisation update training for Immunisers in primary care in London; organised by Public Health England.
The series of webinars are designed to support immunisers to fulfil the requirement for annual immunisation updates and are free to access.
Immunisers are welcome to attend all webinars or to select webinars relevant to their practice/learning needs.
Click on the dates to register.
Child and adolescent immunisation update (June 2022)
Wednesday 15 June 2022, 10-10.30am
Wednesday 15 June, 1.30-2pm
Tuesday 21 June, 10-10.30am
Addressing concerns around vaccines: Supporting acceptance (July 2022)
Tuesday 12 July, 10-10.30am
Tuesday 12 July, 2-2.30pm
Thursday 14 July, 2-2.30pm
Click HERE for more details.

Venepuncture Training to Newham Primary Care Staff
2022-07-14 13:30 - 16:30 | Online and Face to face
ELFT NHS Trust & Newham Training Hub is excited to offer Venepuncture training to Newham Primary Care Staff. This training is appropriate as an initial training for staff in primary care settings who are required to undertake venepuncture or staff currently taking blood who are in need of an update.

The theoretical (T) part of the training is delivered virtually using Zoom.
Practical training (P) is face to face in a *booked timed 1 hour slot between listed times.
Please note that participants will need to arrange supervised practice back at their place of work before they can undertake the skill independently.

TRAINING DAYS
July 2022 Dates
(T) 14/07/22 from 13:30-16:30 – Virtual via Zoom
(P) 18/07/22 from 11:00-16:30 – Face to face – pre booked 1 hour slot between these hours at East Ham Care Centre, Shrewsbury Rd, London, E7 8QP
October 2022 Dates
(T) 06/10/22 from 13:00-16:30 – Virtual via Zoom
(P) 11/10/22 from 11:00-16:30 – Face to face – pre booked 1 hour slot between these hours at East Ham Care Centre, Shrewsbury Rd, London, E7 8QP
November 2022 Dates
(T) 24/11/22 from 13:00-16:30 – Virtual via Zoom
(P) 30/11/22 from 11:00-16:30 – Face to face – pre booked 1 hour slot between these hours at East Ham Care Centre, Shrewsbury Rd, London, E7 8QP
Please note that you are required to attend the Theoretical training prior to the supervised practice.

Awareness and Understanding of Autism in Adults
2022-07-14 13:00 - 16:30 | Online Session, United Kingdom
The workshop objectives include:

An introduction to the Spectrum
Characteristics of autism
Communication
Rigidity and repetitive behaviours
Sensory
Strengths
What works
Legislative requirements

Course facilitation The course will be delivered in a combination of theory, as well as practical and interactive exercises. Attendees will also have the opportunity to consider action points going forward after the course. Trainer Manar Matusiak has over 20 years’ experience at director level in the specialist care and education sector, in particular in the field of autism. She helped to set up and develop the first transitional residential service in the country for young adults with autism and complex needs. Her background is in teaching and management. During her career, she was Personal and Professional Development Director for one of the national specialist autism providers, overseeing the development. She is currently Managing Director of Living Autism and she trains and coaches nationally across all sectors This is an introductory workshop and may not be suitable for those in clinical settings. Workshops are based on small group interactions. Please do ensure you are committed to attending the full duration of the workshop. The workshop is costed at £75 PP and has been funded by North East London Health and Care Partnership

Cervical Health Training
2022-07-14 13:00 - 14:30 | Online Session, United Kingdom
Target Audience Non clinical administrators, receptionists and other primary care staff who are often patient facing or tasked with speaking to patients (e.g. social prescribers).
This training will support the PCN DES, please encourage staff to attend
You will learn the below topics, which will enable you to have conversations with people in your community:
1. What is cervical cancer and how is it caused?
2. What are the signs & symptoms?
3. How can cervical cancer be prevented?
4. Barriers to screening & improving confidence in screening during the pandemic
Dates and times
•Mondays; 6thJune / 20thJune / 4thJuly
•Tuesdays; 14thJune / 28thJune / 12thJuly
•Wednesdays; 8thJune / 22ndJune / 6thJuly
•Thursdays; 16thJune / 30thJune / 14thJuly
All sessions are 1pm-2.30pm

ICB PCN Approvals- Next steps HEE Quality Assurance
2022-07-14 13:00 - 14:00 | Online Session, United Kingdom
In these sessions HEE will be covering the next steps in the Quality Assurance around Trainer and Learning Environment recognition plans, overview of the application forms and processes and also offer time for FAQ’s and discussion.
Joining link:
https://teams.microsoft.com/l/meetup-join/19%3ameeting_ZWJiNDdhZjUtOTU2ZC00MWE1LWIzOTYtZWRjNTk5YWE5ZDc2%40thread.v2/0?context=%7b%22Tid%22%3a%22ffa7912b-b097-4131-9c0f-d0e80755b2ab%22%2c%22Oid%22%3a%2298175e76-841a-420a-8c69-0a31f6bc6979%22%7d

Telephone Triage for frontline staff
2022-07-14 12:30 - 16:00 | Online Session, United Kingdom
General practice is embarking on a transformational journey – a journey that is re-evaluating the people – the clinical resources it has, the processes – how it deploys those resources and the technology – the mechanisms by which it manages the engagement with the patients.

The key objective of Telephone Triage is to help patients access the right care at the earliest opportunity – and in a way that provides them with flexibility, convenience, security, a sense of ownership and the stimulation to invest in their wellbeing. There are numerous drivers for this patient centred approach and outcomes will include a more streamlined workload for GPs, ANPs and other members of the team in carrying out front line triage. The aim to drive further practice efficiencies in terms of access to services and patient satisfaction. It will achieve this by releasing valuable clinical time – GP time and other clinical practitioners.

Frontline staff will also actively manage requests for GP appointments and safely redirect inappropriate GP consultations to the most appropriate care providers.

Objectives: Telephone Triage is an essential patient engagement technique that will further develop the skills and career paths of non-clinical staff – frontline GP practice staff, who will move away from a passive role and have a more direct impact on patient health outcomes. The skills and abilities needed to undertake telephone triage and the necessary signposting are valuable in other new non-traditional roles such as Document Management, HCA and Care Navigation. After this web workshop, staff will be confident in handling the triage call, in advising and referring patients to care providers who work either within the practice team or to external care providers.

Telephone triage and signposting can present a challenging cultural shift for some teams and individual team members – and we will explore the mechanisms to help make the change as smooth as possible – some of this will build on the existing understanding, within the practice, of the need to change and a realisation of the benefits these changes can have.

Newham Clinical Pharmacists Forum
2022-07-14 12:00 - 13:00 | Online Session, United Kingdom
Thursday, 14 July⋅12:00 – 1:00pm
We are happy to announce the next Pharmacist Forum
Topic: Clinical Medication Review
We have teamed up with Clinical Pharmacist Solutions (CPD accredited) to provide this training session!
Clinical Medication Reviews are our bread and butter in General Practice and also form part of the more comprehensive SMR’s! Most if not all of us carry out clinical medication reviews on a regular basis, and have all been trained to varying levels. This session would be a great opportunity to have some pharmacist focussed training allowing us to develop further in this area and also give us the opportunity to share and learn from each other.
Hope to see you there!
Clinical Pharmacy Team
Newham Training Hub
CLICK HERE TO REGISTER

Education and Training Tariff Webinar
2022-07-14 10:45 - 11:45 | Online Session, United Kingdom
This webinar is a national briefing by Health Education England and the Pharmacy Schools Council. The briefing will inform stakeholders on the introduction of Education and Training Tariff to contribute to undergraduate pharmacist clinical placements in England. The event is aimed at potential placement providers including Schools of Pharmacy and pharmacist employers. Resources from the webinar will be shared after the event.
The briefing will cover:

An introduction to the Education & Training Tariff for undergraduate pharmacy students and the arrangements for 2022/23
Visibility of funding and challenges with flow
Next steps to engage across your region.
There will be an opportunity to learn from placement providers from other professions. There will also be an opportunity for questions and answers, which will be followed up with an FAQ document.
Please register for this event by filling in this short survey.

NEL Admin & Reception training: Confidentiality in General Practice
2022-07-14 09:30 - 13:00, 2022-07-13 13:00 - 16:30 | Online Session, United Kingdom
This workshop is designed to provide delegates with the knowledge they require to ensure confidentiality in a general practice setting. The workshop will give them an understanding of the key guidance and legislation as well as practical ways in which confidentiality should be maintained. The workshop will use common scenarios and examples to examine the risks and the appropriate actions that should be taken. Delegates will conclude with an action plan to clarify the key improvements or changes that need to be implemented.

Criminal Exploitation Workshop
2022-07-13 14:00 - 16:00 | Zoom, United Kingdom
LEVEL 2
Background: In 2017, the Government introduced national guidance to help identify and protect those exploited through criminal exploitation. This guidance is part of the cross-government approach to ending gang violence and exploitation.
Learning Outcomes: Attendees will gain the following knowledge

How young people are targeted to join groups.
The business model of county lines and how this operates.
The safeguarding response to Criminal Exploitation
The signs and triggers to be aware of with regards to those who are involved and/or at risk of county lines.
The strategic and tactical plan to address Criminal exploitation.
How Youth violence and exploitation is evolving;

A key outcome of the workshop, will be to identify individuals to be champions, and act as a point of reference to signpost colleagues for further information, advice and guidance

North East London Care Coordinators Workshop
2022-07-13 13:30 - 15:30 | Online Session, United Kingdom
The NEL Personalised Care Programme Team is delighted to invite you to our first NEL-wide Care Coordinator Workshop event on Wednesday 13th July 2022 from 1.30pm – 3.30pm.

We recognise the vital importance and role played by Care Coordinators in primary care, to support the needs of our local populations.
Our early work has identified some great examples where Care Coordinators are having a real impact. We also know there is more work to do around role definition and further embedding the role in primary care. There are now 50 Care Coordinators in post across North East London, so the time is right to come together to shape the future of this role in NEL.

This workshop will give you the opportunity:
· To strengthen clarity about what the Care Coordinator role is, its purpose and focus
· Share what is working and hear from some examples of great practice
· To shape and influence NEL Care Coordinator programme for 2022-23
· To look at how Care Coordinators can contribute to health inequality priorities
· To collectively explore challenges and how these may be addressed
· To look at what PCNs and primary care need to help Care Coordinators thrive

And of course, this will also be an opportunity to connect and engage with other Care Coordinators & managers across NEL.
Who should attend the NEL Care Coordinator workshop?
Care Coordinators, PCN Managers, Practice Managers, GPs with interest in personalised care
Please do share this invitation with all care coordinators, member practices, PCN and practice managers
How to attend
Date: Wednesday 13th July 2022
Time: 1.30pm – 3.30pm
Where: MS Teams online
What’s next?
1. All NEL Care Coordinators will shortly receive an invite to a brief survey to provide insight about their experience as a Care Coordinator in NEL
2. If you haven’t received an Outlook calendar invitation for the 13th July Workshop from PERSONALISED CARE (NORTH EAST LONDON CCG)
please do email nelondon.personalisedcare@nhs.net
We very much look forward to seeing you all in July.

Health and Safety in General Practice
2022-07-13 09:30 - 11:30 | Online Session, United Kingdom
The PMA Health & Safety in General Practice web workshop programme covers all of the key areas that need to be addressed when managing a busy and successful practice in order to comply with Health & Safety.
The module will be delivered as an interactive virtual session with practical guidance to enable participants to map all the techniques and outcomes onto their own practice. Group work is provided on all aspects of the programme so that participants develop their understanding of the topics by interacting with colleagues from other practices.

Training objectives
To provide Health and Safety information and support in order for practice managers, GPs or other members of the practice management team to understand the key areas which need to be addressed when managing a busy and successful practice.

Suicide First Aid: Understanding Suicide Intervention (2 x half days)
2022-07-13 08:00 - 17:00 | Online Session, United Kingdom
Wednesday 8th & Thursday 9th June 2022, 1300 – 1700 (both days)
Wednesday 6th & Thursday 7th July 2022, 0930 – 1230 (both days)
Wednesday 13th & Thursday 14th July 2022, 1300 – 1700 (both days)
*Click on course dates above to register*
The one day course (delivered across 2 half days virtually) is accredited by City & Guilds, making it the route to the UK’s only national qualification in Suicide Prevention. The programme is evidence-based, interactive, and covers both theory and practical skills. Training open to all staff working in North East London
Participants learn and practice the skills needed to identify someone who may be thinking about suicide, and to competently intervene to help create a safe plan, as a first aid approach.
Course content:

The impact and value of personal and professional experience with suicide
Barriers that prevent people at risk seeking help
Prevalence of suicide thoughts and suicide behaviours
The Signs of Suicide and the Suicide-Safety Guide
Partnership working and community resources

Methods of delivery
Taught as a full-day course, using tutor-facilitated Socratic learning, tutor-led role- play, mini lectures, group work and audio-visual presentations. Use of Camera and microphone is essential for quality and safety reasons, otherwise you will be asked to leave the session
Learning outcomes:

Suicide behaviour; reasons and magnitude of the community health problem.
Role of the carer in managing suicide interventions; different roles with different people
Understand approaches and process of suicide intervention including desired outcomes
Understand the importance of self-reflection and personal impact when working with suicide and people at risk

What previous attendees have feedback:
“Really informative and brilliant course that had clear steps in how to support anyone thinking about suicide”
