NEL Training Hub

An Introduction to Medical Terminology
2022-07-04 09:30 - 12:30 (Europe/London) | Online Session, United Kingdom
This web workshop session is for those who would benefit from understanding the component parts of medical terminology. An understanding of medical terminology is essential for anyone working in the medical industry. Delegates will be able to apply the learning to every-day situations back in the practice.
This session gives administration, clerical and clinical support staff an introduction to the understanding of general medical terminology. It provides an excellent professional development opportunity for staff working in a clinical environment such as HCAs, physiotherapy assistants, assistant practice managers, practice pharmacy assistants, clinical coding etc. Participants will improve their confidence, their communication skills and service delivery.
All delegates will be provided with course handouts and will be issued with a certificate after the session.
Learning Outcomes

Understanding of the origins of medical terminology
Understand how medical terms are constructed
Be able to understand medical terms by breaking them down into component parts
Understand and enjoy your job a little bit more…

Giving out Normal Blood Test
2022-07-01 12:00 - 14:00 | Online Session, United Kingdom
Support for frontline staff to confidently give out normal blood results. Based on the BBB training where in the initial 3 months they had saved around 50-60 appointments at St Andrews. They had 100% accuracy giving out results (ie those patients that were told the results were normal did actually have normal results and no one was falsely told this). Feedback from all receptionists was positive as they were getting frustrated that they could see results filed as normal but had to book appts with Drs or nurses and often when Drs called patients, their calls were missed so patients would call back to speak Dr and this would unnecessarily increase call volumes. So they felt the training not only saved appts but also reduced the call volume and hence workload for them.

Primary Care Improvement Community Local Networks Listening session
2022-06-30 16:00 - 17:00 | Online Session, United Kingdom
What could you get done for your colleagues and patients if you could connect on a local footprint with other enthusiasts?
The shifting landscapes in healthcare have created an opportunity and need for localised Primary Care Improvement Communities (PCIC) – bringing together the skills and passion for sustainable change. Do you have an interest in co-producing, or connections with, your local QI network? We want to hear from you to share wins and learning from what has been done already, and help emerging groups develop.
Join our virtual listening sessions for PCIC members. These informal sessions will give you a chance to share your views and experience and shape our thinking.

Register a place

Cervical Health Training
2022-06-30 13:00 - 14:30, 2022-06-28 13:00 - 14:30 | Online Session, United Kingdom
Target Audience Non clinical administrators, receptionists and other primary care staff who are often patient facing or tasked with speaking to patients (e.g. social prescribers).
This training will support the PCN DES, please encourage staff to attend
You will learn the below topics, which will enable you to have conversations with people in your community:
1. What is cervical cancer and how is it caused?
2. What are the signs & symptoms?
3. How can cervical cancer be prevented?
4. Barriers to screening & improving confidence in screening during the pandemic
Dates and times
•Mondays; 6thJune / 20thJune / 4thJuly
•Tuesdays; 14thJune / 28thJune / 12thJuly
•Wednesdays; 8thJune / 22ndJune / 6thJuly
•Thursdays; 16thJune / 30thJune / 14thJuly
All sessions are 1pm-2.30pm

TNW: A&G Guidance Knowledge Exchange: Data and Voice from Secondary Care
2022-06-30 12:30 - 13:30 | Online Session, United Kingdom
Come join us to explore how your practice can make full use of the Advice & Guidance service for clinical advice and referrals. Join this 55-minute Knowledge Exchange and find out ways your practice can improve the use of this valuable service.
We would like to invite you to our second knowledge exchange on Advice & Refer (A&R) in collaboration with NHS North East London CCGs (TNW)/ Barts Health NHS Trust and EQUIP.
This event is for you if

You are a GP or administrator who works in TNW and
You use eRS to seek advice and/or referral through to any of the hospitals within Barts Health NHS Trusts.

The event will set out changes to referral pathways, recent data – and what this means for your practice and your patients, allowing you to learn from other practices how these processes could be optimised.
What to expect?

In this 55 minute session we hope to cover:
How to own your practice data and identify the meaning behind the data;
Hear from a Special Guest speaker from a Consultant at Barts Health NHS Trust who is leading on managing an Advice and Refer service;
Engage with colleagues in breakout rooms where practices across TNW can share experiences, tips and recommendations with each other to improve processes within your organisation

We are looking forward to welcoming you and sharing the wealth of knowledge we have across North East London on utilising this new referral pathway and help solve some of the problems colleagues may be having.
For info, email Leon (leon.clark@nhs.net) or Roberto (roberto.tamsanguan@nhs.net)

NHS mail - Shared mailboxes access and management WS300622
2022-06-30 11:30 - 12:00
**THIS SESSION IS ONLY FOR PRACTICES FROM CITY & HACKNEY CCG, WALTHAM FOREST CCG, NEWHAM CCG & TOWER HAMLETS CCG**

**THIS SESSION IS ONLY FOR PRACTICES FROM CITY & HACKNEY CCG, WALTHAM FOREST CCG, NEWHAM CCG & TOWER HAMLETS CCG**
NEL GP IT Training is offering new starter training for your staff in order to support and induct them when joining your team.
The session is designed to demonstrate the basic functionality of the NHS mail Web page that learners will use in their day to day role.
Details of topics covered can found below.
The following topic will be covered:
Session Topics :
• NHS Shared mailbox management and granting access
All attendees will receive a certificate at the end of the course to show they have attended a basic skills course. Course timings are slightly flexible depending on the number of learners and the learning rate of all attendees.

CQC Assessment
2022-06-30 09:30 - 12:30 | Online Session, United Kingdom
This module looks at the CQC Inspection process and how to deal with them. We will focus on how to create a culture of buy-in within the GP Practice through a better understanding of the CQC assessment framework. The module will be delivered as an interactive session with practical guidance to enable participants to map the techniques onto their own practice – and has been fully updated to incorporate the CQC Inspection changes applicable from the onset of Covid-19. Case studies will be used to provide tips and insights on good practice and, also inadequate General Practice. Group work will be facilitated on all aspects of the programme so that participants also develop their understanding of the Assessment process by interacting with colleagues. The aim is to provide a practical usable framework for CQC compliance.
Objectives: participants will improve their understanding of the CQC Assessment process. The module will provide a detailed insight into the key lines of enquiry and how to prepare. The workshop will provide guidance of good practices and equally important, on what inadequate services look like – enabling you to adopt practiced due diligence techniques that will help to mitigate risks and will also help with all aspects of compliance of the Quality Care Commission rules.

Difficult Conversations Workshop
2022-06-29 13:30 - 17:00 | Online Session, United Kingdom
Improve your confidence in having good ‘end of life conversations’ Our interactions are significant and have a lasting impact on patients and their families
Highly interactive workshop:
• Improves confidence, skills & knowledge having compassionate & effective conversations
• Explores common themes & blocks
• Builds on how you currently talk with patients, residents and families about living as well as possibly through new diagnoses, deterioration and dying
• Unleashing the power of your MDT
• Incorporating ‘What Matters Most’ language in preferences for care and future planning
• Managing your emotions
• Highlights legal issues and other important resources
To book a place please email: reception@difficultconversations.org.uk

The Receptionist in Primary Care
2022-06-29 13:00 - 16:30 | Online Session, United Kingdom
FULLY BOOKED. PLEASE ADD NAME TO WAITING LIST
The Receptionist in Primary Care – a funded programme for new reception staff working in North East London
Day 1 22/6/22 13:00-16:30
Day 2 29/6/22 13:00-16:30
Day 3 6/7/22 13:00-16:30
Day 4 13/7/22 13:00-16:30
Day 5 20/7/22 13:00-16:30
North East London Training Hub are pleased to offer this development programme for Reception staff working in General Practice. The programme consists of 5 half day workshops delivered virtually. A choice of two cohorts is initially being offered. Full attendance required to obtain CPD certificate.
The aim of these workshops are to equip reception staff with the necessary knowledge and skill to work effectively in general practice. A detailed information sheet of the workshops is attached. The programme workshops will include the following aspects of being a receptionist:
• Understanding the NHS
• Roles & Responsibilities of the Receptionist
• Providing Services to Patients
• Confidentiality in General Practice
• Communication & Customer Service
Who is the programme targeted at?
Although the primary target audience are Reception and admin staff who have been in post less than 12 months, other staff may take advantage of the programme.
When will the programme run? And how to register?
There are initially 2 cohorts being offered to run across June and July. Please click on the preferred cohort below to register. Places are limited, please register early. If places are full, do add name to waiting list so priority places can be offered on future cohorts
What is the delivery format?
The programme will be delivered virtually across 5 x half day workshops. The workshops will be run across 5 weeks (1 half day per week). Prior to registering places, managers and learners must ensure you have access to appropriate equipment to enable full participation. This includes a working camera and microphone, and participation in protected time. This is a participatory programme and those attending are required to have their cameras on and to take part in the activities on the day.
How much will it cost? And will there be certification?
The programme is valued at £300 PP excluding administrative expenses. This is being fully funded by NEL Training Hub. Upon completion of the programme, participants will be issued a programme completion CPD certificate. All five workshops must be completed to obtain this. Participants must only attend the workshops on the cohort they book on. All learners will be expected to engage in the evaluation process of the programme
If you have any queries, please contact ekramul.hoque@nhs.net
Kind Regards,
NEL Training Hub

CQC Compliance
2022-06-29 13:00 - 16:00 | Online Session, United Kingdom
‘Getting ready for CQC’
– The key elements of CQC compliance
– CQC’s approach – Hot topics
– Common pitfalls and top tips
– Evidence requirements and your questions answered

London Health Ageing Network: Active ageing, frailty and promoting healthy lifestyles across London
2022-06-29 11:30 - 13:00 | Online Session, United Kingdom
ADPH, GLA, NHSEI London, London Councils and the Office for Health Improvement and Disparities are hosting a learning and networking event 29th June 11.30-1pm, focused on active ageing, frailty and promoting healthy lifestyles across London, and we’d love to see you there.
This event is targeted at NHS, public health, local authority, and academic leaders and is a valuable opportunity to share learning across London and meet colleagues who can help you progress this agenda within your local system.
Hear from ICSs across London and how they are addressing frailty, a new report out on frailty diversity and communication as well how active ageing is being promoted.
Click HERE to register your place.

Active Ageing and Frailty Webinar
2022-06-29 11:30 - 13:00 | Online Session, United Kingdom
ADPH, GLA, NHSEI London, London Councils and the Office for Health Improvement and Disparities are hosting a learning and networking event on the 29th of June from 11.30 am-1 pm, focused on active ageing, frailty and promoting healthy lifestyles across London, and we’d love to see you there.
This event is targeted at NHS, public health, local authority, and academic leaders and is a valuable opportunity to share learning across London and meet colleagues who can help you progress this agenda within your local system.
Hear from ICSs across London at how they are addressing frailty, a new report out on frailty diversity and communication as well as how active ageing is being promoted.
Book your place on Eventbrite and share this widely across your networks.

Working with Women Experiencing Multiple Disadvantage
2022-06-29 10:00 - 13:00 | Online Session, United Kingdom
Aimed at professionals working across voluntary or statutory sector (see boroughs listed below).

About this event
Are you are you working in the voluntary or statutory sector in any of the following boroughs?
Barking & Dagenham
Bromley
Greenwich
Hackney
Hammersmith & Fulham
Havering
Kingston
Newham
Richmond
Tower Hamlets
If you would like to increase your understanding of how to support women experiencing problematic substance use, exploitation and violence, involvement in trafficking and prostitution, homelessness, or those who are in contact with the Criminal Justice Service, then please join us for our interactive online workshop.
We will be sharing good practice tools and techniques aimed at helping you engage women and make appropriate onward referrals to specialist services.
Learning Outcomes:
• Increase knowledge of sexual and domestic violence, to improve access to support and services for women.
• Increase knowledge among professionals about women’s experience of VAWG, exploitation homelessness, substance use and how the areas intersect.
• Increase knowledge among professionals about strategies for supporting/referring women who experience violence, exploitation, substance use and homelessness.
nia has been delivering services for women, girls and children who have experienced sexual and domestic violence since 1975. nia is run for women and children by women, providing services developed in consultation with women who have experienced men’s violence, and from a proudly feminist perspective.
Please click on the link for nia GDPR statement: https://niaendingviolence.org.uk/privacy-policy/

Care Navigation (2 x 2 hours)
2022-06-29 09:30 - 14:00 | Online Session, United Kingdom
The key objective of Active Signposting (AS) is to help patients access the right care at the earliest opportunity. It is a new system of ‘triage’ carried out at the first point of contact with the GP Practice by non-clinical staff under direction of the clinical team. There are numerous drivers for this patient centred approach and outcomes will include a more streamlined GP workload, improving efficiencies in terms of access to services and patient satisfaction. It will achieve this by releasing valuable GP time and resources. Staff will actively manage requests for GP appointments and safely redirect inappropriate GP consultations to the most appropriate care provider.
Objective: Active Signposting is a tool to develop the skills and career paths of non- clinical staff. Staff will move away from a passive role and have a more direct impact on patient health outcomes. The skills and abilities needed to undertake Active Signposting are valuable in other new non-traditional roles such as Document Management, HCA and Care Navigation. After this web workshop, staff will be confident in advising and referring patients to care providers who work either within the practice team or to external care providers. Active Signposting can present a challenging cultural shift for some teams – and we will explore the mechanisms to help make the changes as smooth as possible – some of this will build on the existing understanding, within the practice, of the need to change and a realisation of benefits these

Working Together to Safeguard Children Cared Away From Home
2022-06-28 14:00 - 16:00 | Zoom, United Kingdom
Background: The aim of this course is to raise awareness of the range of circumstances in which children may become cared for away from home. This includes children who are in the care of the Local Authority and children who are cared for under Private Fostering Regulations.
Training Level: 2
Learning Outcomes:
By the end of the half day training participants will be able to:

Identify children who are living away from home in different legal context i.e (privately fostered children, Looked After Children and Children living with family and friends and connected persons).
Recognise the particular vulnerabilities of children who are privately fostered, how agencies are expected to work together in identifying and notifying privately fostered children to the local authority MASH Service.
Understand the legal context to Private Fostering Arrangements, Local Authorities statutory duties and functions following a Private Fostering Notification to the LA.

Training Material: Slides, case studies, group discussion and handouts

Searches and Reports Beginners Training session WS280622
2022-06-28 14:00 - 15:00
**THIS SESSION IS ONLY FOR PRACTICES FROM CITY & HACKNEY CCG, WALTHAM FOREST CCG, NEWHAM CCG & TOWER HAMLETS CCG**

**THIS SESSION IS ONLY FOR PRACTICES FROM CITY & HACKNEY CCG, WALTHAM FOREST CCG, NEWHAM CCG & TOWER HAMLETS CCG**
NEL GP IT Training is offering training for your staff in order to offer more support and acquire more knowledge within EMIS
The session is designed to demonstrate the basic functionality of the EMIS Population Reporting that learners will use whenever needed or required.
Details of topics covered can found below.
The following topics will be covered:
First Half:

Creating a Search
Add a Feature
Search Library
Reports

Break – 5 minutes
Second Half
1. Practicing and creating files with Attendees
All attendees will receive a certificate at the end of the course to show they have attended a basic skills course. Course timings are slightly flexible depending on the number of learners and learning rate of all attendees.

Newham Employability Training: Interview Skills
2022-06-28 13:00 - 14:00 | Online Session, United Kingdom
Newham Training Hub would like to invite you to attend these employability sessions on various topics.
About this event
Session Two: Interview Skills including:
Researching job description
Preparing for questions
Body language
Interaction with interviewing panel.
Click HERE to register.

GP - Community Pharmacy Consultation Service
2022-06-28 10:00 - 12:00, 2022-06-23 13:00 - 17:00 | Online Session, United Kingdom
General Practice Staff Workshops
OPEN TO GENERAL PRACTICE STAFF ACROSS NORTH EAST LONDON
AIMED AT : RECEPTIONISTS, CARE NAVIGATORS, FRONT LINE NON CLINICAL STAFF
PLEASE CHOOSE ONE SESSION TO ATTEND
ALL SESSIONS WILL BE HELD VIRTUALLY VIA MICROSOFT TEAMS
A referral process from a General Practice to a Community Pharmacist GP CPCS has been developed & rolled out successfully both nationally and within
NEL. To allow GPs to create additional capacity giving them more time and focus to see patients who would otherwise be required to wait longer for appointments To enable pharmacists to utilise their skills and knowledge to further serve the community instead of booking a GP appointment for a minor illness assessment.

Safeguarding Disabled Children
2022-06-27 13:00 - 16:00 | Zoom, United Kingdom
THIS COURSE IS OPEN TO STAFF WORKING IN:
SEN, 0-25 CSC and COMMUNITY CHILD HEALTH
Background:
To increase confidence and good practice in working with disabled children and their families in order to assess children’s needs, identify risks and take effective and timely action to protect children at risk of harm. This course will explore the challenges of protecting disabled children effectively and will highlight the need to recognise the diverse ways in which children may communicate their needs.
This course should be attended after completion of the course Introduction into Safeguarding.
Training Level: 2/3
Learning Outcomes:
By the end of the training participants will be able to:

Understand the factors that can increase the risk of neglect and abuse of disabled children and young people.
Be aware of legislation, procedures and guidance regarding the safeguarding of disabled children and explore messages from research and serious case reviews.
Develop knowledge and skills in assessing the needs of (and risks to) disabled children in order to ensure responses and interventions are as effective as possible in supporting families and promoting the welfare of the child
Recognise indicators for concern and make appropriate decisions about the action to take when concerns arise for disabled children

Training Material:
Behaviour as Communication – Case Studies, Creative Communication Techniques Handout and Case Scenarios.

Welcome International Medical Graduates into the NHS
2022-06-27 13:00 - 14:00 | Online Session, United Kingdom
The webinar will discuss the value of the induction programme and will include a demonstration of HEE elearning for healthcare’s induction elearning resource for newly recruited IMGs.
This induction programme has been developed in partnership with national organisations including the General Medical Council, British Medical Association, NHS England and Health Education England.
It will provide an opportunity to celebrate the collaboration and reflect on the need for the continuing partnership to support IMGs throughout their careers.
Please register HERE.
If you require any assistance with event registration, please email conferences@explosivegroup.com

Newham Heart Failure Webinar
2022-06-25 09:30 - 12:30 | Online Session, United Kingdom
DESCRIPTION
We would like to invite you to what we think is a “must” attend webinar for any local HCP who manages Heart Failure patients in Primary Care. The webinar will be chaired and co-presented by Dr Yassir Javaid who is a GPwSI cardiology and he will be joined by local expert Heart Failure Cardiologist at Newham Hospital, Dr Kula Ranjan.
The discussion between the speakers will be case based and cover all aspects of the modern diagnosis and management of heart failure relevant to primary care and will include an update on pharmacological optimisation, including the role of SGLT2is and which patients should be referred for assessment for device therapy.
There will also be a masterclass in simple ECG interpretation and an interactive case based quiz at the end to test your understanding.
Accredited CPD certificates (3 hours) and handouts will be emailed to all registered attendees following the event.

Supporting Universal 6-8 weeks Postnatal Check: London Maternity Clinical Network initiative
2022-06-24 13:00 - 14:00 | Online Session, United Kingdom
This webinar will be taking place on
Friday 24th June from 13:00-14:00 via Microsoft Teams.
Event theme: Safeguarding- learning from recent reports and studies.
This event will be jointly chaired by Sunita Sharma (London Postnatal Clinical Lead, Obstetrician) and Anu Jacob (GP and SWL CCG Maternity Clinical Lead).

This webinar will focus on safeguarding in maternity, and include key practice points for GPs and primary care colleagues. Topics covered will include:
· SIDs and co-sleeping.
· Adverse Childhood Experiences
· Non-Accidental Injury
· Updates and learning from recent reports and studies.
There will also be information provided about Maternal Mental Health Services in London.

PLEASE CLICK HERE TO REGISTER YOUR ATTENDANCE

Suicide First Aid Lite (4 hours)
2022-06-24 09:30 - 13:30 | Online Session, United Kingdom
CLICK HERE to register you place
The Suicide First Aid Lite (delivered virtually) is a half day course giving learners the knowledge and tools to understand that suicide is one of the most preventable deaths and some basic skills can help someone with thoughts of suicide stay safe from their thoughts and stay alive
SFA Lite is comprised of 2 parts over half day. The programme teaches the skills needed to identify someone who may be thinking about suicide and to pass the person onto a suicide first aider.
Suicide First Aid Lite (Virtual) training offers learning outcomes that are knowledge based and factual. This training can be used as a stand-alone programme or as the first part of a journey to learn suicide prevention skills.
Method of delivery:
Taught over half day using tutor facilitated socratic learning, tutor-led role- play, mini lectures, group work and audio-visual presentations. This is a has some interactive elements and is an emotionally engaging learning experience. Use of Camera and microphone is essential for quality and safety reasons, otherwise you will be asked to leave the session
Pre-training requirement
No previous experience or training is necessary. Participants will be asked to self-reflect and empathise with a person having thoughts of suicide.
Who should attend?
Multi-sector practitioners including health, housing, social care, education, criminal justice, call centre operators, private, voluntary and public sector workers and community members.
What previous attendees have feedback:
“Great and informative course which helped to identify a range of causes, reasons, signs of suicide and how to support someone in a moment of crisis”
“The trainer was excellent and very clear in her explanations. Her experience over the years giving examples of situations, really made the training feel real and not hypothetical”

Awareness and Understanding of Autism in Adults
2022-06-24 09:30 - 13:00, 2022-06-23 13:00 - 16:30 | Online Session, United Kingdom
The workshop objectives include:

An introduction to the Spectrum
Characteristics of autism
Communication
Rigidity and repetitive behaviours
Sensory
Strengths
What works
Legislative requirements

Course facilitation The course will be delivered in a combination of theory, as well as practical and interactive exercises. Attendees will also have the opportunity to consider action points going forward after the course. Trainer Manar Matusiak has over 20 years’ experience at director level in the specialist care and education sector, in particular in the field of autism. She helped to set up and develop the first transitional residential service in the country for young adults with autism and complex needs. Her background is in teaching and management. During her career, she was Personal and Professional Development Director for one of the national specialist autism providers, overseeing the development. She is currently Managing Director of Living Autism and she trains and coaches nationally across all sectors This is an introductory workshop and may not be suitable for those in clinical settings. Workshops are based on small group interactions. Please do ensure you are committed to attending the full duration of the workshop. The workshop is costed at £75 PP and has been funded by North East London Health and Care Partnership

Celebration Event for all Primary Care Nurses in London
2022-06-24 09:15 - 16:30 | Regent’s University London, Inner Circle, London, NW1 4NS, United Kingdom
There are still spaces available to join this free event celebrating Nurses in London. Breakfast, lunch and afternoon tea are provided, with options to stay after the event. This event is for every GPN to be celebrated and valued. Therefore, this day is for you where you can obtain CPD hours for your NMC revalidation, meet up with old friends and make new friends! This is also an opportunity to meet national and regional primary care leads, to ask questions and have your say.
To register your attendance for the event, and to see the agenda for the day, please visit the link.

tQuest WS230622
2022-06-23 14:00 - 15:00
**THIS SESSION IS ONLY FOR PRACTICES FROM CITY & HACKNEY CCG, WALTHAM FOREST CCG, NEWHAM CCG & TOWER HAMLETS CCG**

**THIS SESSION IS ONLY FOR PRACTICES FROM CITY & HACKNEY CCG, WALTHAM FOREST CCG, NEWHAM CCG & TOWER HAMLETS CCG**
In this session we will be looking at how to use tQuest to raise requests for Radiology/Pathology tests.
The following areas will be covered:

Setting up users for test requests

Manage test users

Printer set up

Raising a test request

Although the session is scheduled for 1 hour this may be reduced depending on the numbers of queries from attendees. Attendees can leave the session at any point if they feel their requirements have been met.
