NEL Training Hub

Improving Patient Triage Communications - Training Scenario 4 - Disclosing personal information to reception
2022-10-20 12:00 - 13:30 (Europe/London) | Online Session, United Kingdom
The Improving Patient Triage Communications (IPTC) workshop is designed for Admin / reception team members. The programme is an interactive scenario-based workshop for front line GP staff on ‘managing challenging conversations from patients around their experience of patient triage’. Using real life patient experience video clips, participants will help script these challenging conversations live! Enhancing their active listening skills, problem solving skills, negotiating skills and more.
The workshop will be 1.5 hours and run virtually on MS Teams.
Some of the benefits of this training include the following:
Improved use of skill-mix
Reduce patient DNA
Increased number of patients that can come through the practice
Having a visibility of the day’s work for all staff

Scenario 1 – Access – Non-Urgent
Scenario 2 – Callback Waiting Time
Scenario 3 – Continuity of Care – Speaking with usual Dr
Scenario 4 – Disclosing Personal Information to Reception Team
Scenario 5 – Symptom Escalation

CQC Sessions - CQC For Admin
2022-10-20 09:30 - 11:00 | Online Session, United Kingdom
CQCs purpose and powers
Key questions
The inspection process
Ratings
How you help practices to evidence compliance
Hints and tips

Shared Decision Making/ Motivational Interviewing Training
2022-10-20 09:00 - 16:00 | Online Session, United Kingdom

NEL USER GROUP 2022
2022-10-19 12:00 - 14:00
Come and join our first virtual NEL USER GROUP 2022.

NEL USER GROUP
Our aim is to bring you information and updates from CCG leads, Clinical system account managers and Relevant third parties.
Please join us on Wednesday 19th October 2022 at 12pm. The User Group will be held every 3 months thereafter.
AGENDA – To be confirmed

Thrive after maternity leave - plan a confident return to work for GPs
2022-10-19 10:00 - 11:00 | Online Session, United Kingdom
Maternity leave is a natural pause in your career that gives you time to take stock and plan both your return to work and future career.

About this event

Do you feel daunted by the idea of returning to work after maternity leave? Or just want to make sure your return goes as smoothly as possible? Do you want to make sure your career doesn’t stall after maternity leave?
9 out of 10 mothers experience problems returning to work after maternity leave and a prolonged absence from work can reduce engagement, motivation and workplace wellbeing by as much as 20% when people return.
Maternity coaching helps both individuals and organisations manage the transition smoothly. Maternity coaching, and help with planning, ensures you make the right return to work plans and decisions to suit your individual circumstances.
‘Thrive after maternity leave – plan a confident return to work for GPs’ is a group coaching course where you can be supported by a highly experienced Coach and a small group of your peers to plan the return to work that is right for you.
This four-week course consists of a unique online course that runs alongside five 1-hour virtual group coaching sessions.
The course has multiple start dates, then each course runs for four-weeks with sessions on the following dates:

Course 18 :: Starts on Thursday 22nd September, 1-2pm

Then continues on Thursdays from 1-2pm on the 29th September, 6th, 13th and 20th October

Course 20 :: Starts on Wednesday 19th October, 10-11am

Then continues on Wednesdays from 10-11am on the 2nd, 9th, 16th and 23rd November (no session on 26th October as half term)

Course 22 :: Starts on Tuesday 15th November, 1-2pm

Then continues on Tuesdays from 1-2pm on the 22nd, 29th November, 6th and 13th December
By signing up to one of these courses, you are signing up to attend all the group coaching sessions for that course. You will be automatically enrolled in our Thinkific course and will receive course admin emails from Thinkific.
Please sign up using an email address you check regularly.
Trainees can use the code ‘trainee’ to receive their discount on the course.
If the current published course dates/times don’t work for you, please get in touch with us on hello@thematernitycoach.co.uk to express your interest (and preferences) for future courses.

Learning outcomes
1) Maintain your identity through maternity leave and beyond
2) Boost and maintain your confidence as a mother and after you return to work
3) Manage your family’s ‘Home Contract’ of chores and jobs in a way that works for you all
4) Create a return to work plan including contingency planning
5) Achieve your potential post maternity leave and keep your career on track

Reviews
“This course has been fantastic, thank you! It helped me consider things I wouldn’t have thought about. I have gone from feeling that leaving was the only option, to feeling confident that there are ways around balancing being a GP and a mum.” Angela, Wessex GP
“Was a really useful course, gave me confidence in my return to work plan as well as ideas on how to prepare for it.” Zoha, London GP
“Thank you for a very insightful course. Lovely to meet other like minded GP mums. Learned alot about changes during this maternity transition period. Can definitely see myself using helpful tips collected over the course. Thank you once again.” Rabiah, London GP

The ASK Workshop (Face To Face)
2022-10-19 09:00 - 17:00 | Gnome House, Gnome House, 7 Blackhorse Lane, London, E17 6DS, United Kingdom
In just one day (2 half days if online), you can learn how to help a child at risk of suicide become a child with hope for life.
Children are not small adults. So why use approaches designed for adults to help a child? The ASK Workshop (currently only delivered virtually due to the pandemic) is the only suicide prevention workshop that specifically addresses suicide risk in children and gives participants developmentally appropriate strategies and tools to identify young children at risk of suicide and quickly gather and organise key details needed to assess risk and inform safety planning.
What are the learning objectives?

Recognise how a child’s understandings of death and suicide may be implicated in risk
Become aware of the ways children at risk of suicide communicate their need for help
Recognise factors that may increase suicide risk and those that may mitigate it
Know how to work with both in order to formulate the basis of a plan for safety
Recognise the need to enlist the support of others to develop a plan for safety
Understand and be able to meet common challenges in working with parents to facilitate safety

How is the course run?
Workshop process The “ASK” WorkshopTM successfully blends a variety of teaching and learning modalities including mini-lecture, Socratic dialogue, video, small group work, guided simulations, and case studies
You will be required to complete some self paced online study modules prior to the course start date. You will be contacted 7-10 days prior to the course start date with further information regarding this. This is a mandatory for you to participate in the course.
When are the sessions? And how can I register?
Friday 30th September 2022, 0900 – 1700 Bernie Cameron Community Centre, 31 Merchant St, London, E3 4LX (Tower Hamlets)
Wednesday 19th October 2022, 0900 – 1700 Gnome House, 7 Blackhorse Lane, London, E17 6DS (Waltham Forest)
Monday 7th November 2022, 0900 – 1700 Holiday Inn Express, 713 Eastern Avenue, Newbury Park, London, IG2 7RH (Redbridge)

Annual Immunisation & Flu UPDATE for experienced GPNs 1-day course - CPD
2022-10-19 08:45 - 16:30, 2022-10-18 08:45 - 16:30, 2022-10-17 08:45 - 16:30, 2022-10-14 08:45 - 16:30 | Online Session, United Kingdom
CPD courses are for GPNs, Midwifes and AHPs ONLY.
When registering via EventBrite, please use your nhs email address.
You will be asked to provide your Practice name and your Training Hub…without this information, we will not be able to book you on the course.
Please also note that some courses will require that you provide your home address to receive course materials. Thank you for your co-operation.
Tip: If a session is sold out… please add your details to the waitlist, you will be contacted by EventBrite to inform that a place is available – you will need to accept that within 24-hours

Cervical Cancer Prevention Training Jo's Trust
2022-10-18 17:30 - 19:30, 2022-10-13 13:00 - 14:30 | Online Session, United Kingdom
We aim to train anyone who wants to help Jo’s Cervical Cancer Trust share cervical health messages.
We train health care staff (non-clinical staff or healthcare professionals) and people in the community who feel strongly about improving health outcomes for women in their area.
Every day in the UK, 9 women are diagnosed with and 2 women die from cervical cancer. Yet, cervical cancer is now largely preventable through cervical screening and the HPV vaccine.
The number of women attending cervical screening is declining so we need your help to change these statistics and help us reach our goal of eliminating cervical cancer in the UK.
What can we offer you?
• A free training session, around 1.5 hours in duration, tailored to your needs and the populations you work with.
• A certificate of completion (following our first month evaluation).
• A session that will raise awareness of cervical cancer and prevention, and will equip you with the skills, knowledge and tools you need to communicate key messages. We will also give you space to reflect on how best to engage with your patients to change behaviour and overcome barriers to awareness and screening. You can help us eliminate cervical cancer in the UK!
• Relevant information and materials.
What do we ask in return?
We ask that everyone who receives our training commits to:
• Sharing key Cervical health messages with 15+ people within 1 month of training.
• Reporting back on numbers of people reached, messages shared and any feedback you receive in your 1 month follow up
What you will learn:
You will learn about the below topics, which will enable you to have conversations with people:
1. What Cervical Cancer is and how it is caused
2. Warning signs & symptoms of cervical cancer
3. How Cervical Cancer can be prevented
4. The barriers women experience to attending screening
If you have any more questions about the training or want to make us aware of topics of special interest, please get in touch with lisa.gates@jostrust.org.uk

Managing Practice Finance
2022-10-18 13:30 - 16:30 | Online Session, United Kingdom
Audience: Practice Management staff
This is the foundation workshop to the PMA programme – a series focused on the business management of general practice – where practice finances and accounting systems are explained in a user-friendly, interactive way. The web workshop will also take a look at your accounting system, the PCN landscape, Superannuation, Understanding your accounts and Cashflow forecasting. The group work encourages participation so that individual issues can be explored. The module will be delivered as an interactive web workshop with practical guidance to enable participants to map the techniques and outcomes onto their own practice. Participants will gain an understanding of practices finances and how to understand the accounts produced by your accountant. You will also gain an understanding of practice finances, Primary Care Network finances and how important managing these areas lead to reduced financial risk in the ever-changing world of general practice.
Course Provider: Practice Management Association

Rules of engagement
(MUST READ)

All courses are delivered virtually via Teams or Zoom

Dates are offered from September onwards. Additional dates will be added based on demand and need. Your Training Hub will be providing regular updates on new topics and dates. Where places are fully subscribed, do add your name to the waiting list to be offered priority place on future dates.

Registering on the courses are mandatory. This is typically through Eventbrite platform

In the event of needing to cancel place(s), this must be done via the Eventbrite platform

Significant public funds are being invested on these programmes to support staff development. Booking on a workshop and not turning up will incur a DNA charge. This will be the cost price of the place on the workshop. These are not free but funded Attendance/Non-attendance report will be produced and shared with your local Training Hub team

To ensure a high quality learning experience, all the workshops will be interactive. To enable this you MUST have a working camera and mics to participate. You may be asked by the facilitator on the day to leave if you do not have a working camera and/or mic

Learners are expected to join in a timely manner, and participate in the training fully. Late entries will not be given entry. Partial participation will result in certificate not being issued and line management will be informed

Joining links will be circulated 48-72 hours prior to delivery date. Once delegate book on a course, they are expected to ensure diary is blocked to participate in the session

We expect learners to ensure protected time, space and equipment is accessible prior to registering. This should be a place and time with minimal distraction. Practice Management should be supporting staff to facilitate this

We expect all learners to participate in the evaluation process of the programme. This would include on the day feedback, and impact survey that will be carried out 12 – 16 weeks post training. This process will include collating future training needs.

Finally, NEL Training Hub hope you enjoy the learning experience. Do feel free to feedback any comments directly to your local Training Hub if there are any suggestions or improvements that can be made

Clinical Coding for Primary Care Staff
2022-10-18 13:00 - 16:30 | Online Session, United Kingdom
This workshop will give delegates a background of the history of Read Codes, a clear understanding of SNOMED CT and what Practices need to do to ensure their templates, protocols, searches and audits are future proof.
Accurate clinical coding is central to GP Practices’ provision of safe, high quality patient care, as well as being a key component in its successful financial performance.
Therefore, it is an everyday imperative that team members involved in coding have a current practical understanding of operational best practice
This workshop will increase delegates’ coding skills, build confidence and help to eliminate the most common coding errors.

Exploring HIE (Cerner) / Data Sharing
2022-10-18 11:00 - 12:00 | Online Session, United Kingdom
Audience: Administration and Reception staff
The HIE (Cerner) portal allows access to a range of information from secondary care / mental health / social care and can be accessed to review data and information – Learn how to access the HIE portal – Find out how to access hospital blood results / radiology / documents – Discover how practices have used HIE to support fast track (2ww) referrals – Learn how to copy and paste information from HIE to EMIS Web – Get updates into the future development of data sharing across NEL / London
Course provider: Dr Osman Bhatti

Rules of engagement
(MUST READ)

All courses are delivered virtually via Teams or Zoom

Dates are offered from September onwards. Additional dates will be added based on demand and need. Your Training Hub will be providing regular updates on new topics and dates. Where places are fully subscribed, do add your name to the waiting list to be offered priority place on future dates.

Registering on the courses are mandatory. This is typically through Eventbrite platform

In the event of needing to cancel place(s), this must be done via the Eventbrite platform

Significant public funds are being invested on these programmes to support staff development. Booking on a workshop and not turning up will incur a DNA charge. This will be the cost price of the place on the workshop. These are not free but funded Attendance/Non-attendance report will be produced and shared with your local Training Hub team

To ensure a high quality learning experience, all the workshops will be interactive. To enable this you MUST have a working camera and mics to participate. You may be asked by the facilitator on the day to leave if you do not have a working camera and/or mic

Learners are expected to join in a timely manner, and participate in the training fully. Late entries will not be given entry. Partial participation will result in certificate not being issued and line management will be informed

Joining links will be circulated 48-72 hours prior to delivery date. Once delegate book on a course, they are expected to ensure diary is blocked to participate in the session

We expect learners to ensure protected time, space and equipment is accessible prior to registering. This should be a place and time with minimal distraction. Practice Management should be supporting staff to facilitate this

We expect all learners to participate in the evaluation process of the programme. This would include on the day feedback, and impact survey that will be carried out 12 – 16 weeks post training. This process will include collating future training needs.

Finally, NEL Training Hub hope you enjoy the learning experience. Do feel free to feedback any comments directly to your local Training Hub if there are any suggestions or improvements that can be made

GP Learning Disability and Autism Training
2022-10-18 10:00 - 13:00 | Online Session, United Kingdom
Understanding Learning Disabilities and Autism Training for GP Practices in Newham
About this event
What is a learning disability vs a learning difficulty? What is autism/high functioning autism? How does mental health present in those with LD and/or autism? Why do people with learning disabilities and/or autism have worse physical and mental health than the general population? What can be done to improve these outcomes?
Join us as we answer these questions and more during our 3 hour online course suitable for GPs, Nurses, HCAs, Administration Staff and Practice Managers who work in Newham GP surgeries.
Sign up to one of our training sessions which are running between July – December 2022. Please note that places are limited and are offered on a first come first serve basis. This training has been funded by NEL CCG (Newham) and the London Borough of Newham.
Delivered by Hopeful Futures CIC, a Newham based community interest company supporting those with learning disabilities & autism, we have two trainers delivering these sessions: Alice who is a registered learning disability nurse with experience supporting those with complex needs and behaviours which can be challenging to understand and support, and Alison who is an expert by experience and who also has a vast background in community projects supporting those with LD, autism & their families.

Maximising Income, Minimising Costs
2022-10-18 09:30 - 13:30 | Online Session, United Kingdom
Audience: Practice Management staff
The aim of this workshop is provide delegates with a clear understanding of how to identify and exploit potential funding opportunities whilst at the same time minimising any non-value adding cost. Delegates will be afforded the opportunity for facilitated group work where they can reflect on how well they presently exploit traditional funding streams and what innovative sources of income they could now consider. Similarly delegates will also conduct an horizon scan to enable them to consider what could impact on their cost base into the future and how best such influences could be controlled.
Course Provider: Thornfields

Rules of engagement
(MUST READ)

All courses are delivered virtually via Teams or Zoom

Dates are offered from September onwards. Additional dates will be added based on demand and need. Your Training Hub will be providing regular updates on new topics and dates. Where places are fully subscribed, do add your name to the waiting list to be offered priority place on future dates.

Registering on the courses are mandatory. This is typically through Eventbrite platform

In the event of needing to cancel place(s), this must be done via the Eventbrite platform

Significant public funds are being invested on these programmes to support staff development. Booking on a workshop and not turning up will incur a DNA charge. This will be the cost price of the place on the workshop. These are not free but funded Attendance/Non-attendance report will be produced and shared with your local Training Hub team

To ensure a high quality learning experience, all the workshops will be interactive. To enable this you MUST have a working camera and mics to participate. You may be asked by the facilitator on the day to leave if you do not have a working camera and/or mic

Learners are expected to join in a timely manner, and participate in the training fully. Late entries will not be given entry. Partial participation will result in certificate not being issued and line management will be informed

Joining links will be circulated 48-72 hours prior to delivery date. Once delegate book on a course, they are expected to ensure diary is blocked to participate in the session

We expect learners to ensure protected time, space and equipment is accessible prior to registering. This should be a place and time with minimal distraction. Practice Management should be supporting staff to facilitate this

We expect all learners to participate in the evaluation process of the programme. This would include on the day feedback, and impact survey that will be carried out 12 – 16 weeks post training. This process will include collating future training needs.

Finally, NEL Training Hub hope you enjoy the learning experience. Do feel free to feedback any comments directly to your local Training Hub if there are any suggestions or improvements that can be made

Mental Health First Aid Adult
2022-10-18 09:30 - 12:30 | Online Session, United Kingdom
Do You Want To Become A Mental Health First Aider?
We are pleased to offer all staff working in North East London with the opportunity to become a qualified Mental Health First Aider.
The Adult MHFA course qualifies you as a Mental Health First Aider, course accredited by the Royal Society of Public Health. Course is currently only available online. Please see listings below for available dates.
This course is usually delivered over 2 full days however the online delivery is across 4 bitesize learning sessions. Completion of course qualifies you as a Mental Health First Aider, giving you:

An in-depth understanding of mental health and the factors that can affect wellbeing
Practical skills to spot the triggers and signs of mental health issues
Confidence to step in, reassure and support a person in distress
Enhanced interpersonal skills such as non-judgemental listening
Knowledge to help someone recover their health by guiding them to further support – whether that’s self-help resources, through their employer, the NHS, or a mix

How is the course delivered? And what is the course structure?
Course is delivered across 2 days (or 4 bitesize sessions online across four days), and learning takes place across four manageable sessions. Through a mix of group activities, presentations and discussions, each session is built around a Mental Health First Aid action plan. Our courses are always delivered by experienced instructors. You may view the full breakdown of the course structure on the MHFA England website https://mhfaengland.org/individuals/adult/2-day/
When and where will the courses take place?

This is an online course delivered through the MHFA England Online Learning Hub
Learning takes place through four live training sessions, spread across two weeks, with self-learning activities in between
Each session is built around a Mental Health First Aid action plan
We limit numbers to 16 people per course so that the instructor can keep people safe and supported while they learn

Who can attend?
The course is open to anybody over the age of 16. No background knowledge of mental health required. Funded places are available for people who work in the London Boroughs of Barking & Dagenham, City & Hackney, Havering, Newham, Redbridge, Tower Hamlets and Waltham Forest
You will be expected to participate in the programme evaluation to help us learn assess impact of learning and improve future delivery. You will receive a copy of the 275 pages MHFA manual (left) and workbook, and a certificate will be emailed by MHFA England following attendance
What will you learn?
You will learn about a range of mental health issues: depression, suicidal crisis, anxiety, personality disorders, eating disorders, self-harm, psychosis, schizophrenia and bipolar disorder. You will learn how to:

Recognise the symptoms of mental health issues
Provide initial help
Guide a person towards appropriate professional help

How much does it cost?
The standard cost is £300 per person.
NOTE places are funded by North East London Health and Care Partnership and supported by the NEL Training Hub. There will be £300 charge enforced for failure to turn up or cancellations within 10 days of the course start date, this is the standard cost of this course. You can book a place if you work or study in the London Boroughs of Barking & Dagenham, City of London, Hackney, Havering, Newham, Redbridge, Tower Hamlets & Waltham Forest
Click the desired cohort below to register
Tues 27th Sept, Thurs 29th Sept, Tues 4th Oct & Thurs 6th Oct 2022 – ALL sessions are running from 0930 – 1230
Tues 11th Oct, Thurs 13th Oct, Tues 18th Oct & Thurs 20th Oct 2022 – ALL sessions are running from 1330 – 1630
Tues 18th Oct, Thurs 20th Oct, Tues 25th Oct & Thurs 27th Oct 2022 – ALL sessions are running from 0930 – 1230
Tues 15th Nov, Thurs 17th Nov, Tues 22nd Nov & Thurs 24th Nov 2022 – ALL sessions are running from 0930 – 1230
Tues 6th Dec, Thurs 8th Dec, Tues 13th Dec & Thurs 15th Dec 2022 – ALL sessions are running from 0930 – 1230

Mental Health COP Event
2022-10-18 09:15 - 10:30 | Online Session, United Kingdom
CoP website in MH https://www.advancedmentalhealthcommunityofpractice.co.uk/
Anyone interested in joining the next event can register on this page. There are further events planned for January 2023 and March 23.
There is a community of practice event happening in October 2022 as well: https://www.advancedmentalhealthcommunityofpractice.co.uk/pages/events

Understanding Disordered Eating in Adults
2022-10-17 14:00 - 17:00 | Online Session, United Kingdom
We are delighted to launch this new three hour course providing an introduction to eating disorders and disordered eating in adults, aiming to increase awareness and understanding. Delivered by a trainer with lived experience of eating disorders, it provides insight into the challenges associated with recovery and guidance on how to make sense of disordered eating and it’s function for the individual. The session is aimed broadly at anyone with an interest in learning more about these issues.
The following topics are included in the session:

Grounding eating disorders in fact: addressing myths and misconceptions
The spectrum of eating behavior and eating disorder diagnoses.
Understanding the function of an eating disorder
Weight stigma and its impact
Early intervention and barriers to accessing support
Person-centered care and support: what you can do to help

**Course is open to all health and social care, and wider public sector workforce in North East London. Limited numbers apply early. Joining instructions will be send 48 hours prior to delivery date**
Trainer bio – Katharine Lazenby
Katharine Lazenby is mental health expert by experience, drawing on her lived experience of eating disorders, psychiatric treatment and hospitalization. She is currently a Project Manager at East London NHS Foundation Trust but has extensive experience as a mental health trainer within the public sector, educator and public speaker. As a visiting scholar at London Southbank University, she lectures on the lived experience of eating disorders and psychologically informed environments. She sits on the board of directors for the Design in Mental Health Network and has spoken at a number of national conferences about her lived experience of mental health care and recovery. She is passionate about the power and importance of centering lived experience in mental health education.

Leading people in Primary Care
2022-10-17 13:00 - 16:30, 2022-10-14 09:30 - 13:00 | Online Session, United Kingdom
Audience: Practice Management staff
Lead, motivate and inspire – three essential ingredients of exceptional management. The keys objective of this workshop is to enable managers to not only master the above but also look at the effective use of delegation. To plan creative reward systems and deal with the difficult behaviour that can lower morale and team spirit. The topics that will be covered include;
• What is leadership? And what is a Leader for?
• Key points in Leadership and the four dimensions.
• Motivation and dissatisfaction
• Inspire, what when how
• Delegation
• Difficult behaviours
o Identifying and analysing problems in your staff
o Managing friends and colleagues
o Uncooperative attitude
o Excessive resistance to change
• Using reward in primary care: does it cost?
• Using coaching to improve performance

Extra Familial Harm in statutory Practice -Two day Training at Stratford Discovery Centre
2022-10-17 09:30 - 2022-10-18 17:00 | Discover Childen’s Story Centre, 383-387 High Street, Stratford, E15 4QZ, United Kingdom
WORKING IN PARTNERSHIP
(Senior staff from across the partnership)
The course will cover

County Lines and Criminal Exploitation
Need, Risk and Vulnerability
Strategy, Assessment and Planning
Contextual Safeguarding and Relationships
Parents and Carers as Partners
Leading Intervention and Review
Collaborative Multiagency Working
Critical Analysis and Curiosity
Creating the Conditions for Practice

This is an interactive course that relies upon attendees’ full participation

Mental Health First Aid Youth
2022-10-17 09:30 - 12:30 | Online Session, United Kingdom
Would You Know How To Help?
Let’s start with the statistics. One in ten young people experience a mental health issue at any one time. For those aged 5-19 suicide is the second most common cause of death, and a record number of children contacted Childline with suicidal thoughts
In an average group of 30 15-year-olds:

Seven are likely to have been bullied
Six may be self-harming
One could have experienced the death of a parent

North East London offer
Funding from North East London Health and Care Partnership is enabling us to have training accessible to all schools, collegesand other CYP settings in North East London. Youth MHFA training course that will enable access to at least one Mental Health First Aider to support Children and Young People.
What does the the course offer?
Youth Mental Health First Aid (MHFA) courses are for everyone who works with, lives with or supports young people aged 8-18. They will teach you the skills and confidence to spot the signs of mental health issues in a young person, offer first aid and guide them towards the support they need. In doing so, you can speed up a young person’s recovery and stop a mental health issue from getting worse.
The courses won’t teach you to be a therapist, but we will teach you to listen, reassure and respond, even in a crisis – and even potentially stop a crisis from happening.
But more than that, we aim to give you the information and skills to look after your own mental health so that you can set an example for young people. By giving you the tools to have these conversations, we hope to empower you to create a mentally healthy, supportive environment in your family, school, peer group or community.
Let’s create a future where mental health is treated as a normal part of life, in the same way as physical health. A future where every young person has access to support if they need it.
This full course qualifies you as a Youth Mental Health First Aider, giving you:

An in-depth understanding of young people’s mental health and factors that affect wellbeing
Practical skills to spot the triggers and signs of mental health issues
Confidence to reassure and support a young person in distress
Enhanced interpersonal skills such as non-judgemental listening
Knowledge to help a young person recover their health by guiding them to further support – whether that’s through self-help sites, their place of learning, the NHS, or a mix – engaging with parents, carers and external agencies where appropriate
Ability to support a young person with a long term mental health issue or disability to thrive
Tools to look after your own mental wellbeing

How is the course delivered? And what is the course structure?
Course is delivered across 4 manageable bitesize sessions online across four days. Through a mix of group activities, presentations and discussions, each session is built around a Mental Health First Aid action plan. Courses are always delivered by experienced instructors.

This is an online course delivered through the MHFA England Online Learning Hub
Learning takes place through four live training sessions, spread across two weeks, with self-learning activities in between
Each session is built around a Mental Health First Aid action plan
We limit numbers to 16 people per course so that the instructor can keep people safe and supported while they learn

You may view the full breakdown of the course structure on the MHFA England website https://mhfaengland.org/individuals/youth/online-youth-mental-health-first-aid/
What are the pre-requisites? And how do I book?
You will be required to provide a delivery address for the learning materials to be shipped to. You will need to have a working microphone and camera on the day. This is an interactive course and requires full participation from group. NOTE each place is funded by North East London Health and Care Partnership.
There will be £300 charge enforced for failure to turn up or cancellations within 10 days of the course start date, this is the standard cost of this course.
It is envisaged that individual staff members book on the courses themselves as the application form requires them to state their learning aim from the training. Below are dates available for the course, all the courses are run across 2 weeks.
Click the desired course dates below to register:
Mon 19th Sept, Weds 21st Sept, Mon 26th Sept & Weds 28th Sept 2022 – ALL sessions will run from 1330 – 1630
Mon 17th Oct, Thurs 20th Oct, Mon 24th Oct & Thurs 27th Oct 2022 – ALL sessions will run from 09:30 – 12:30

Social Prescribing Webinar - Supporting social prescribing clients in London with Housing challenges
2022-10-14 12:30 - 14:00 | Online Session, United Kingdom
This webinar will help London’s social prescribing link workers support clients with challenges related to housing in the current cost of living context
Friday 14th October 2022 12:30-14:00
About this event
This webinar is delivered by the BBBC, HLP and the Mayor of London as part of the webinar series on social prescribing and welfare support.
As the cost of living crisis deepens significant numbers of social prescribing clients will be struggling with managing their budgets and falling into arrears with important payments such as rent, energy, and council tax.
This autumn and winter social prescribing link workers can play a key role in:
-identifying clients who need support with challenges related to housing, and
-supporting people to access available support.
It will cover the following topics:
-Understanding the current situation, what is happening with the cost of living crisis and its effects on housing
-What help is available to clients that social prescribing link workers can signpost and refer clients to, including how the government’s and VCSE’s support will work
-Case studies of good practice of social prescribing schemes working closely with housing departments, affordable housing schemes, housing associations and other VCSE support programmes’ providers
-Where social prescribing link workers can find more information
Register now and share with your colleagues! A recording will be sent to all registered attendees afterwards.
Sign up here https://www.eventbrite.co.uk/e/supporting-social-prescribing-clients-with-housing-issues-tickets-425141960047?aff=ebdsoporgprofile
This webinar series is delivered by the Bromley by Bow Centre, Healthy London Partnership and the Mayor of London.

Improving Patient Triage Communications - Training Scenario 3 - Continuity of care
2022-10-14 12:00 - 13:30 | Online Session, United Kingdom

Clinical Notes Summarising
2022-10-13 13:00 - 16:30 | Online Session, United Kingdom
Audience: Administration and Reception staff
This practical and interactive workshop has been designed specifically for summarisers within primary care to enable them to understand the purpose and significance of summarising both new patient records and incoming correspondence. The workshop will provide a suggested step by step process for summarising new patient records. Information provided on this course is in accordance with the Good Practice Guidelines for GP electronic patient records V4 (2011). Delegates will have the opportunity to summarise a set of patient notes.
DELEGATES MUST HAVE A GOOD WORKING KNOWLEDGE OF READ CODES/ CTV3 CODES PRIOR TO ATTENDING THIS SESSION.
Course Provider: Thornfields

Rules of engagement
(MUST READ)

All courses are delivered virtually via Teams or Zoom

Dates are offered from September onwards. Additional dates will be added based on demand and need. Your Training Hub will be providing regular updates on new topics and dates. Where places are fully subscribed, do add your name to the waiting list to be offered priority place on future dates.

Registering on the courses are mandatory. This is typically through Eventbrite platform

In the event of needing to cancel place(s), this must be done via the Eventbrite platform

Significant public funds are being invested on these programmes to support staff development. Booking on a workshop and not turning up will incur a DNA charge. This will be the cost price of the place on the workshop. These are not free but funded Attendance/Non-attendance report will be produced and shared with your local Training Hub team

To ensure a high quality learning experience, all the workshops will be interactive. To enable this you MUST have a working camera and mics to participate. You may be asked by the facilitator on the day to leave if you do not have a working camera and/or mic

Learners are expected to join in a timely manner, and participate in the training fully. Late entries will not be given entry. Partial participation will result in certificate not being issued and line management will be informed

Joining links will be circulated 48-72 hours prior to delivery date. Once delegate book on a course, they are expected to ensure diary is blocked to participate in the session

We expect learners to ensure protected time, space and equipment is accessible prior to registering. This should be a place and time with minimal distraction. Practice Management should be supporting staff to facilitate this

We expect all learners to participate in the evaluation process of the programme. This would include on the day feedback, and impact survey that will be carried out 12 – 16 weeks post training. This process will include collating future training needs.

Finally, NEL Training Hub hope you enjoy the learning experience. Do feel free to feedback any comments directly to your local Training Hub if there are any suggestions or improvements that can be made

Think Child, Think Families – Think Everyone Has a Story
2022-10-13 10:00 - 15:30
Appreciating the role of stories in families to make sense of their histories and present day lived experiences. This is aimed at all levels of support from early help, Child Protection and Looked After Children

Travel Health Update Training for Experienced GPNs - CPD
2022-10-13 08:45 - 13:00 | Online Session, United Kingdom
CPD courses are for experienced GPNs, Midwifes and AHPs ONLY.
When registering via EventBrite, please use your nhs email address.
You will be asked to provide your Practice name and your Training Hub…without this information, we will not be able to book you on the course.
Please also note that some courses will require that you provide your home address to receive course materials. Thank you for your co-operation.
Tip: If a session is sold out… please add your details to the waitlist, you will be contacted by EventBrite to inform that a place is available – you will need to accept that within 24-hours

Mental Health: Virtual Reality Training for Psychosis (Face to Face) - CPD
2022-10-12 14:00 - 17:00
CPD courses are for experienced GPNs, Midwifes and AHPs ONLY.
When registering via EventBrite, please use your nhs email address.
You will be asked to provide your Practice name and your Training Hub…without this information, we will not be able to book you on the course.
Please also note that some courses will require that you provide your home address to receive course materials. Thank you for your co-operation.
Tip: If a session is sold out… please add your details to the waitlist, you will be contacted by EventBrite to inform that a place is available – you will need to accept that within 24-hours

Date
Venue Location
Anxiety Registration Link
Psychosis Registration Link

Wed. 14th Sept. 2022
The Salvation Army High Street, Romford RM1 1JJ
https://www.eventbrite.co.uk/e/344133000067
https://www.eventbrite.co.uk/e/344142879617

Thu. 29th Sept. 2022
Guildhall North Wing Ground Floor
71 Basinghall Street London EC2V 7HH
https://www.eventbrite.co.uk/e/344195336517
https://www.eventbrite.co.uk/e/344198435787

Wed. 12th Oct. 2022
Gnome House (Waltham Forest) 7 Blackhorse Lane, London E17 6DS
https://www.eventbrite.co.uk/e/344174413937
https://www.eventbrite.co.uk/e/344180381787

Tue. 25th Oct. 2022
Redbridge Central Library & Museum Clements Road, Ilford IG1 1EA
https://www.eventbrite.co.uk/e/344206499907
https://www.eventbrite.co.uk/e/344209197977

Wed. 23rd Nov. 2022
Custom House and Canning Town Community Neighbourhood Centre 18 Rathbone Market, London E16 1GY
https://www.eventbrite.co.uk/e/344217593087
https://www.eventbrite.co.uk/e/344221053437

Tue. 24th Jan. 2023
Barking Enterprise Centres CIC 50 Cambridge Road, London IG11 8FG
https://www.eventbrite.co.uk/e/349541918287
https://www.eventbrite.co.uk/e/349546211127
