NEL Training Hub

GP2GP WS130624
2024-06-13 14:00 - 15:00 (Europe/London)
**THIS SESSION IS ONLY FOR PRACTICES FROM NEL ICB**

This session will enable you to understand how you securely transfer and receive electronic patient records of any regular patient using GP2GP.
You will also learn how GP2GP removes the risks that are involved in the paper process, such as delays in receiving the record and transaction errors.
The following topics will be covered:

How GP2GP works

How to deal with GP2GP requests

What to do with Records Received

What to do with Sent Records

How to deal with Errors

Q&A

Monthly Focus: NHS App
2024-06-13 14:00 - 15:00, 2024-06-25 11:00 - 12:00
**THIS SESSION IS ONLY FOR PRACTICES FROM NEL ICB**

In this workshop we will be guiding you on the importance of NHS App

The NHS App Dashboard
The NHS App Toolkit
NHS App national marketing campaign
NHS App features
The NHS App Roadmap and
Notifications and Messaging in the NHS App
Q & A session

This will be an opportunity to get an overview of the NHS App features including new features such as messaging. And also to ask questions about the NHS App.

Although the session is scheduled for 1hour this may be reduced depending on the numbers of queries from attendees.

PCN Diabetes Study Day
2024-06-18 08:00 - 17:00 | Cavendish Conference Centre, Cavendish Conference Centre, 22 Duchess Mews, London, W1G 9DT, United Kingdom
The PCN Diabetes Study Day, a FREE CPD conference for nurses working in primary care, returns to London on June 18th, 2024 at the Cavendish Conference Centre.
Reasons to attend…
· Stay Ahead of the Curve: Gain insights into the latest advancements in diabetes management.
· Enhance Patient Care: Equip yourself with new strategies to effectively manage and treat type 1 and type 2 diabetes.
· Earn Valuable CPD Credits: Fulfill your professional development goals at this certified event.
· Address Key Challenges: Deepen your understanding of topics like religious fasting, gestational diabetes, and new pharmacological treatments.
· Network with Colleagues: Connect with fellow nurses and share best practices.
Don’t miss this opportunity to make a significant impact on your patients’ lives!
Register now, spaces at this event are limited.
Attend PCN Diabetes Study Day
Share this email with your colleagues who work in diabetes management. Together, let’s improve patient care!
We look forward to seeing you there!
The PCN Diabetes Study Day Team

SystmOne workshop (Searches and Reports) WS180624.
2024-06-18 12:00 - 13:00
**THIS SESSION IS ONLY FOR PRACTICES FROM NEL ICB**

**THIS SESSION IS ONLY FOR PRACTICES FROM NEL ICB**
NEL GP IT Training is offering training for your staff in order to offer more support and acquire more knowledge within EMIS
The session is designed to demonstrate the basic functionality of the SystmOne Searches and Reports that learners will use whenever needed or required.
Details of topics covered can found below.
The following topics will be covered:
First Half:

Creating a Search
Add a Feature
Search Library
Reports

Break – 5 minutes
Second Half
1. Practicing and creating files with Attendees
If you are unable to attend please cancel your booking through Eventbrite or contact us via nelicb.gpittraining@nhs.net.

GP Maternal Postnatal Check Support
2024-06-18 13:00 - 14:00 | Online Session, United Kingdom
PLEASE CLICK HERE TO REGISTER YOUR ATTENDANCE
The London Maternity Network are hosting an event for GPs across London to join and gain updates on maternity care.
The NHS London Maternity Clinical Network are pleased to announce details of the next webinar aimed at supporting primary care clinicians with postnatal maternal checks.
Event theme: Obstetric Medicine
Registration for the webinar closes at 10:00 on 18th June 2024.
A Calendar invite and Teams link will be sent to you before the event. If you have any issues accessing the event, or any queries, please email maisie.nair@nhs.net

Spirometry training - NHS England London Respiratory Network
2024-06-18 13:00 - 14:30, 2024-06-21 13:00 - 14:30 | Online Session, United Kingdom
NHSE’s London Respiratory Network will be facilitating two webinar sessions for children and adult spirometry competency training in 2024. The aim of these online training sessions are to ensure improvement of competency skills for accurate and early diagnosis for spirometry. These sessions are aimed at the NHS workforce of London; for colleagues who are performing and/or interpreting spirometry tests and/or supporting MDTs.
Session one will focus on basic anatomy, physiology and pathophysiology of the respiratory system. The definitions of common spirometric values, an overview of spirometers, infection control and quality control of spirometers. This session will also cover pre-test considerations, indications and contra-indications to spirometry (Covering the ARTP curriculum from 2.3.3 to 2.3.3.7).
Session two will focus on the other ARTP curriculum sections relevant to the undertaking and interpretation of spirometry tests and build on the learnings outlined in the previous session. This will include performance of spirometry and the assessment and review of spirometry results (Covering the ARTP curriculum from 2.3.3.8 to 2.3.3.9).
Following these virtual sessions, a practical session should then be undertaken locally.
Session 1 dates/times:
– Tuesday 18th June from 13:00 – 14:30
Session 2 dates/times:
– Friday 21st June from 13:00 – 14:30
If colleagues have any queries or issues completing this form, please can you encourage them to get in touch via our respiratory mailbox: england.resp-cnldn@nhs.net
Click HERE to register your place.

Health Literacy Awareness Training
2024-06-19 13:00 - 14:00, 2024-06-24 13:00 - 14:00 | Online Session, United Kingdom
CLICK HERE TO REGISTER
Nationally, 61% of adults struggle to understand health information that contains both words and numbers. In some areas of North East London the figure is nearly 80% (see Geodata – Health Literacy). This has huge implications for individuals and for our Integrated Care System.
This Health Literacy Awareness training session provides an introduction to health literacy, the impact of low-level health literacy on individuals, and some of the tools, techniques and resources to help support those with limited health literacy. It also provides an opportunity to think about how we can work to improve health literacy at organisational and system levels.
This training is open to ANY colleagues working within the North East London Integrated Care Systemincluding primary care, secondary care, acute sector, mental health, public health and voluntary, community and social enterprises (VCSE).
This session will be useful to anyone working in the health and care sector who provides health information to patients and carers or has a responsibility around planning and shaping population health services or reducing health inequalities.
This Health Literacy Awareness training is offered as part of the nationally funded North East London Library & Knowledge Services ICS Study and is provided by a collaboration between NELFT Library & Knowledge Service, Barts Health Knowledge and Library Services and Newcomb Library and Information Service.

Deaf Awareness and Introduction to British Sign Language (BSL)
2024-06-19 14:30 - 16:30, 2024-06-26 14:30 - 16:30, 2024-07-03 14:30 - 16:30 | The Enabled Living Lounge, The Enabled Living Lounge, 200 Chargeable Lane Plaistow, London, E13 8DW, United Kingdom
Click HERE to download the application form and return the completed form to Uzma.Khankhara@enabledlivinghealthcare.co.uk
Course Aim:
Our Deaf Awareness and Introduction to British Sign Language (BSL) course teaches you how to communicate with Deaf people and how to use basic BSL in everyday situations. During the course, you will cover a variety of different topics including numbers & time, home and travel and the beginnings of a conversation.
Course outcomes:
By the end of the course, learners will:
• Have an awareness and understanding of Deaf culture
• Understand the barriers faced by people with hearing loss
• Feel confident about communicating with people who are deaf or have hearing loss
• Understand that regions within the UK use different signs for words
• Be able to recognise and sign the alphabet and numbers
• Be able to ask and recognise and sign questions e.g. what, why, who, whose, how, how much, when?
• Be able to sign basic greetings and the beginning of conversations
Date: Every Wednesday for six weeks – (All dates must be attended)
Wednesday 5th June
Wednesday 12th June
Wednesday 19th June
Wednesday 26th June
Wednesday 3rd July
Wednesday 10th July
Time: 2:30 pm – 4:30 pm
Venue: The Enabled Living Lounge, 200 Chargeable Lane, Plaistow E13 8DW
Cancellation and non-attendance:
This course is fully funded by Enabled Living however failure to attend all six dates will incur a £50.00 cancellation charge.

Monthly Focus: Data Security & Protection Toolkit (DSPT)
2024-06-20 13:00 - 14:00
**THIS SESSION IS ONLY FOR PRACTICES FROM NEL ICB**

In this workshop we will be guiding you on the importance of Data Security & Protection Toolkit (DSPT).
To support you with this year’s DSP Toolkit we have presentations from the ICB Data Protection Officer to advise and guide you through the processes you will need to complete for your submission by 30th June 2024.
As in previous years you will be supported with all mandatory assertions and where relevant be supplied with the ICB evidence required for the toolkit.
Although the session is scheduled for 1hour this may be reduced depending on the numbers of queries from attendees.

Summary Care Record Workshop WS200624
2024-06-20 14:00 - 15:00
**THIS SESSION IS ONLY FOR PRACTICES FROM NEL ICB**

**THIS SESSION IS ONLY FOR PRACTICES FROM NEL ICB**
Do you need to refresh your knowledge on how to manage your SCR inbox?
Do you find it challenging to manage your SCR tasks?
Then why not come and join us for our SCR Workshop where we will be looking at:

Benefits of SCR

Recording SCR consent

Managing SCR workflow

Although the session is scheduled for 1 hour this may be reduced depending on the numbers of queries from attendees.
If you are unable to attend please cancel your booking through Eventbrite or contact us via welc.gpittraining@nhs.net

Certificate in Environmental Skills for the Workforce course
2024-06-25 09:00 - 17:00 | Online Session, United Kingdom
This one day course is designed and certified by the Institute of Environmental Management and Assessment (IEMA), and delivered by ICS colleagues, to equip leaners with practical introduction to environmental sustainability. This will equip you with the knowledge, understanding and motivation to make positive contributions towards addressing the current environmental emergencies and delivering your organisations Green Plan.

The full day sessions are delivered online via MS Teams, on the following dates:

Dates, all 09:00 to 17:00 Hours (7 hours):
• Tuesday 25 June
• Wednesday 10 July
• Thursday 26 September
• Thursday 14 November.

Key Features of the Course:
• No prior environmental knowledge required – this open to all staff from any health and care profession
• Digital workbook supplied for learners to keep
• Practical activities and workshops throughout the session
• At the end of the course, an accredited IEMA certificate is awarded to all those that attain a minimum score of 70% in the online multiple-choice assessment.

Learning Outcomes
On successful completion of this course leaners will have knowledge and understanding of:
• the main environmental and economic risks and opportunities
• compliance obligations and business drivers for change
• the main potential impacts on environment and sustainability
• how to improve environmental performance.

Registration & Further Information
To book your place please sign up here. If you have any problems with the e-form, please email the team with your date of choice onbhrut.sustainability@nhs.net

Last chance to book a place: Monday 11 November 2024 (Course Capacity: 12 Delegates)

*Please share this with colleagues and add to staff newsletters across the ICS*

Rebecca Waters, AIEMA
Health Improvement and Inclusion Manager – Net Zero and Anchor Organisations

Chair, ICB Green Team

NEL CKD Training
2024-06-26 13:00 - 14:00 | Online Session, United Kingdom
CLICK HERE TO REGISTER TO THE ONLINE SESSION
NEL Training Hub invites you to attend a valuable webinar on Chronic Kidney Disease (CKD) on Wednesday, 26th June at 1pm.
This session will cover:
Tests for newly diagnosed CKD
Managing advanced CKD in the community.
These sessions are led and organised by:
Dr. Gavin Dreyer, Consultant Nephrologist and Physician, Whipps Cross Hospital, Barts Health NHS Trust
Dr. Chris Carvalho, GP & CVD and CKD Clinical Lead, North East London
Designed for clinicians and healthcare providers, this webinar offers a unique platform to gain in-depth knowledge and share best practices.
Secure your spot today and don’t forget to share this invitation with your colleagues and peers to help spread the word.
Resources:
Access all previous CKD recordings here, plus recordings on various other topics!

NHSE IPC Refresher Training for GP Practices
2024-06-26 13:00 - 15:00 | Online Session, United Kingdom
NHS England Public Health Infection Prevention and Control (PHIPC) team has agreed to continue providing the following support to all GP practices in the 4 participating London systems.
Webinar sessions to provide IPC training, advice, and support to all staff working in GP surgeries, on the following days:
Time: 1:00pm – 3:00pm
Wednesday, May 29, 2024
Wednesday, June 26, 2024
Wednesday, July 31, 2024
Wednesday, August 28, 2024
Wednesday, September 25, 2024
Wednesday, October 30, 2024
Wednesday, November 27, 2024
Tickets for GP IPC refresher training can be booked at: Click Here to Book for IPC Refresher Training for GP Practices

Admin & Reception staff: Enhancing Patient Interaction and Communication Skills for Primary Care Staff (3 hours)
2024-06-26 13:30 - 16:30 | Online Session, United Kingdom
CLICK HERE TO REGISTER
Overview: This session has been designed to equip front-line staff and healthcare professionals in General Practice with the skills and confidence necessary to provide exceptional customer service, navigate disputes, and effectively manage challenging conflict situations within practice environments.
Throughout the workshop, we will delve into the dynamics of patient-staff interactions, considering how and why conflicts may arise between staff members, patients, or their caregivers. Our primary goal is to provide delegates with practical strategies to address these challenges, enhance their communication skills, and foster a harmonious practice environment.
This workshop is highly interactive, encouraging participants to actively engage with the content. Delegates will have the opportunity to share their own experiences, challenges, and conflicts that they have encountered in their role. Our facilitator, who brings extensive experience from working on the frontline, will also contribute valuable insights to enrich the learning experience.
By the end of the workshop, delegates will be able to:

Understand the significance of attentive listening, timely responses, and appropriate action when handling complaints.
Gain clarity about the NHS Complaints Process and your responsibilities within it.
Identify common areas of complaints in practice settings and learn strategies to address them proactively.
Define and uphold standards that ensure the delivery of high-quality services and prevent complaints.
Elevate customer care skills through assertive communication techniques.
Manage difficult conversations effectively and prevent their escalation.
Recognise barriers to effective communication and learn how to overcome them.
Appreciate the positive impact of excellent internal communication on overall service delivery.
Enhance awareness of responses to various conflict situations and personality types.
Understand patient expectations, emotions, fears, and needs, allowing them to respond more empathetically.
Display enhanced confidence, motivation, and control when dealing with challenging situations and conflicts.

Training Provider: Practice Managers Association (PMA)

Admin & Reception staff: Document Management to improve efficiency (2 hours)
2024-06-26 14:00 - 16:00 | Online Session, United Kingdom
CLICK HERE TO REGISTER
Overview: This 2-hour training, delivered virtually, aims to help administrators streamline the documents to appropriate team members in a timely manner. Additionally, a large number of documents are being sent electronically to the workflow emails of the practices, so admin teams need to be able to interrogate these with a degree of confidence.
NOTE training will only be relevant for practices on the EMIS system.
GP surgeries regularly receive 10s of documents daily with the larger surgeries receiving 100 or more on a daily basis. These include letters from hospitals, results of investigations or correspondence from other agencies. In most practices, GPs spend several hours a day reading these documents and taking appropriate action. This forms a bulk administration time that is spent away from frontline patient care. Often, the majority of the documents do have clinical information and need a clinician to interpret and action. However, evidence shows with appropriate training and good practice 30-40% of the documents that could be read and coded by the reception team
Training Provider: Bromley By Health Partnership

Practice Managers: NHS Pensions Update (2 hours)
2024-06-27 09:30 - 11:30 | Online Session, United Kingdom
CLICK HERE TO REGISTER
Overview: NHS Pensions are explained in a user-friendly, interactive way. This web workshop will provide practical guidance to enable participants to map outcomes onto their own practice – across their GPs, GP Partners, Locums and other clinical and non-clinical staff. Participants will develop their understanding of NHS Pensions by interacting with practitioners but also you will have the opportunity to explore and interact with colleagues from other practices. Paul will be led by the audience interaction to ensure that all participants get what they need out of the session.
Objective: You will gain an understanding of NHS Pensions and will be able review of your own action.
Workshop will cover:
NHS Pensions Scheme update

1995/2008/2015 Schemes
Annual Allowance/Tapered Annual Allowance – the options and implications
Lifetime Allowance – impact of exceeding, protection available
24 Hour Retirement – How, when and why
When to retire

Questions and Open Discussions
Training Provider: Practice Managers Association (PMA)

EMIS New User Administration and Reception Training WS270624
2024-06-27 10:00 - 12:00
**THIS SESSION IS FOR PRACTICES FROM NEL ICB* ONLY*

**THIS SESSION IS FOR PRACTICES FROM NEL ICB* ONLY*
NEL GP IT Training is offering new starter training for your staff in order to support and induct them when joining your team.
The session is designed to demonstrate the basic functionality of the EMIS clinical system that learners will use in their day to day role.
** We recommend if you are new to EMIS you register for EMIS New User Admin prior to attending this session.**
Details of topics covered can found below.
Please note eRS referrals will not be covered in this session, training on this topic can be arranged separately with the GP IT Training team.
The following topics will be covered:

logging onto EMIS Web including Smart Card use
Overview of EMIS and how to navigate the system
Find Patient
Appointment book
Registering a new patient
Overview of the Care Record including how to find data, print patient summary
Adding notes into the Care Record
Medications and medication requests
Tasks (briefly)
Q&As

All attendees will receive a certificate at the end of the course to show they have attended a basic skills course. Course timings are slightly flexible depending on the number of learners and learning rate of all attendees.

North East London ICB Community Pharmacy Selfcare Advice Service Update
2024-06-27 13:00 - 14:00 | Online Session, United Kingdom
Target Audience: All practice staff working in NEL
This session is designed to brief practice teams on the new NEL wide service from community pharmacies designed to support pharmacy first referrals from practices to pharmacies and facilitate access to free OTC medicines for those eligible for the service.

The main objectives of the Community Pharmacy Selfcare Advice Service are:

To complement and aid implementation of the nationally commissioned Pharmacy First Service, with the provision of free-of-charge OTC medicines for eligible patients
To reduce the number of GP appointments and/or A&E attendances for conditions related to specific minor ailments
To help address health inequalities through MECC (Making Every Contact Count) interventions d)For eligible residents to have access to timely advice and support on health and wellbeing (which will also include signposting to other relevant services)

For City & Hackney only: This service replaces the Health First Pharmacy (HFP) Minor AilmentsService (MAS)

CLICK HERE TO REGISTER

AHPs in Primary Care Event
2024-06-27 13:00 - 16:30 | NHS England,, 10 South Colonnade, Canary Wharf, London., London, E14 5EA, United Kingdom
Colleagues are invited to an in-person ‘Allied Health Professionals in Primary Care’ event onThursday 27th June, 1pm – 4:30pm at NHS England, 10 South Colonnade, Canary Wharf, London.
The event keynote speakers will be:

Caroline Clarke, Regional Director for London, NHSE
Dr Agatha Nortley-Meshe, GP and London Region Medical Director for Primary Care, NHSE

A networking lunch will be provided for all attendees. Please see the attached poster for details on how to register for this event. Early registration is advised as capacity is limited.

To register for this event please click here.
Suggested attendees include but is not limited to:
· Training Hub Leads
· AHP Faculty Leads
· GP Leads/TPDs
· First Contact Practitioners / Supervisors
· PCN Clinical Directors
· ICB/Workforce Leads

GP – Community Pharmacy Pharmacy First
2024-06-27 13:30 - 14:30 | Online Session, United Kingdom
General Practice Staff Workshop
OPEN TO GENERAL PRACTICE STAFF ACROSS NORTH EAST LONDON
AIMED AT: RECEPTIONIST, CARE NAVIGATORS, FRONT LINE NON CLICNICAL STAFF
PLEASE CHOOSE ONE SESSION TO ATTEND
Thurs 13th June | 13:30 – 14:30 – REGISTER NOW
Thurs 27th June | 13:30 – 14:30 – REGISTER NOW
ALL SESSIONS WILL BE HELD VIRTUALLY VIA MICROSOFT TEAMS
A referral process from General Practice to a Community Pharmacy. Pharmacy First has been developed and rolled out successfully both nationally and within NEL. To allow GPs to create additional capacity giving them more time and focus to see patients who would otherwise be required to wait longer for appointments.
To enable pharmacist to utilise their skills and knowledge to further service the local community instead of booking GP appointments for minor illness and common conditions.

Admin & Reception staff: Recognising the Acutely ill Patient (2 hours)
2024-06-27 14:00 - 16:00 | Online Session, United Kingdom
CLICK HERE TO REGISTER
Overview: This 2-hour workshop delivered virtually introduces non clinical reception staff members to various acute health conditions. The training will help receptionists recognise specific symptoms that may indicate a deteriorating patient, and how they would consider escalating this to a clinician within their service or practice
The workshop will help staff improve knowledge and understanding of:

the acutely ill patient on the phone
the signs and symptoms of an acutely ill adult
the signs and symptoms of an acutely ill child
recognising the acutely ill psychiatric patient
‘serious’ medical conditions and how they present
what the role the non-clinical team have to play in these scenarios

Clinical presentations covered would include:

Common emergency/urgent symptoms – chest pain,
breathing difficulty,
Sepsis
Stroke symptoms
DVT/PE
fever in children
Psychiatric emergency

Training Provider: Bromley By Health Partnership

EMIS - Referral Management (Workflow Manager) WS280624
2024-06-28 13:00 - 14:00
**THIS SESSION IS FOR PRACTICES FROM NEL ICB* ONLY*

**THIS SESSION IS FOR PRACTICES FROM NEL ICB ONLY **
You can use the Referral Management section of Workflow Manager to manage your referrals.
There are two main categories, each with a number of sub-categories:

Referral Tasks

Referral Management

In this session we will take you through why it is important to monitor your Referral Tasks, how they interoperate with each other and how to manage each sub-category. We will also cover the difference between Worklists and the EMIS Workflow Referral Management.
The following topics will be covered:

What are the sub-categories and why are they important

Why you get tasks in these sub-categories in the first place

How to manage each one individually

How to clear these tasks

Q&A

Although the session is scheduled for 1 hour this may be reduced depending on the numbers of queries from attendees.

Addressing Concerns Around Vaccines – Supporting Acceptance
2024-07-02 09:30 - 10:30, 2024-07-02 13:00 - 14:00 | Online Session, United Kingdom
02/07/2024
9:30
https://July24-Webinar1-AddressingConcernsAroundVaccines.eventbrite.co.uk

02/07/2024
13:00
https://July24-Webinar2-AddressingConcernsAroundVaccines.eventbrite.co.uk

18/07/2024
9:30
https://July24-Webinar3-AddressingConcernsAroundVaccines.eventbrite.co.uk

Addressing concerns around vaccines – supporting acceptance
Learning outcomes:
· Describe the factors influencing vaccine decision making by parents/patients/carers
· Communicate effectively to address concerns
· Direct parents/patients to reliable sources of information
Primary care immunisation update webinar series 2024 – a free training resource for immunisers in London Developed and provided by UKHSA London and funded by NHS England and NHS Improvement London

Immunisers in primary care in London can access FREE immunisation update training across 2024. The series of webinars are designed to support immunisers to fulfil the requirement for annual immunisation updates and are free to access. The webinar series has been running since September 2018 and a programme has been designed for 2024 incorporating 10 topics focused on the learning needs of immunisers in primary care. The monthly webinars will begin in March and run until January 2025 (excluding August 2024). Immunisers are welcome to attend all webinars to achieve five hours of recorded learning in 2024 or to select webinars relevant to their work or based on their practice/learning needs.

How does it work?

webinars will be provided monthly featuring a specific topic
repeat webinars will run each month, offering a choice of date and time (three choices- please sign up for one only)
time will be allocated in each session for questions from delegates
certificates of attendance will be sent following delegate evaluation

Who can attend the webinar?

any competent immuniser working in a primary care setting who requires update training and works in London

What do I need to do?

select the webinar/s you wish to attend and register at the links below
each delegate must register to attend the webinar individually
instructions on how to join the webinar (phone-in or Teams) will be sent 3-5 days prior to the webinar
please ensure you have time in your diary to set up Teams/dial in beforehand

NEL safeTALK: Suicide Prevention awareness training
2024-07-04 13:00 - 17:00 | Bernie Cameron Community Centre, 32 Merchant Street, London, London, E3 4LX
Multiple dates
CLICK HERE TO REGISTER
safeTALK: suicide alertness for everyone. safeTALK is a half-day training in suicide alertness. It helps participants recognize a person with thoughts of suicide and connect them with resources who can help them in choosing to live.
Objectives include:
– Identify people thinking of suicide
– overcome barriers to talk about suicide
– identify reasons we may miss, dismiss or avoid suicide
– 4 step model of suicide alertness (Tell, Ask, Listen and Keep-safe)
connect people at risk with further help
There are funded places on this face-to-face course for all workforce across North East London. Places can be booked by external participants at £75pp. If you register for a funded place and do not attend, a £75 DNA charge will be enforced
