NEL Training Hub

NEL ICB USER GROUP - Wed 19th October 2023
2023-10-19 12:00 - 14:00 (Europe/London)
Our aim is to bring you information and updates from NEL ICB Leads,
Clinical System Account Managers and Relevant Third Parties.

TBC

NEL CKD TRAINING PROGRAMME
2023-10-19 13:00 - 14:00 | Online Session, United Kingdom
Session 3: Thursday 19th October, 1pm – 2pm
Topic: Diet and hypertension and practical management of anaemia in CKD
Description
NEL Training Hub would like to invite you to attend the third online session of the NEL CKD Programme on Thursday 19th October at 1pm.
Learning objectives:
Pathophysiology of renal anaemia
How to diagnose anaemia due to CKD
How to treat anaemia of CKD
Potassium and hypertension
Previous Sessions:
Session 1 – Delivering Patient Care for Patients with CKD in NEL – 26 Apr 23
Recording
Slides
Session 2 – Coding and managing risk for CKD – How and why? – 27 Jul 23
Recording
Slides
Upcoming Sessions – Topics to be announced soon!
Session 4 – Thursday 30th November, 1pm – 2pm
Session 5 – Wednesday 31st January, 1pm – 2pm
Session 6 – Thursday 4th April, 1pm – 2pm
CLICK HERE TO REGISTER TO THE ONLINE SESSION

Module 5: Due Diligence and Partnership Agreements - General Practice Aspiring Partners Programme
2023-10-19 13:00 - 17:00 | Online Session, United Kingdom
Module 5: Due Diligence and Partnership Agreements
Thursday 19 October 2023 | 1300 – 1700
BOOK HERE
Aim: To introduce new and aspiring GP partners to legal, contractual and business considerations of partnership.
To understand the importance and implications of partnership agreements.
To understand due diligence and personal liability considerations when joining a practice.
To recognise sources of partnership disputes and how to avoid, manage and respond to them.

BLACK MEN'S MENTAL HEALTH LEADERSHIP & ENGAGEMENT PROGRAMME
2023-10-21 16:00 - 18:00 | The Mix, The Mix, 1a Cumberland Road, Plaistow, E13 8LH, United Kingdom
To support young men age 18 – 30 years

Saturday 14th October 2023
Saturday 21st October 2023

The Mix, 1a Cumberland Road, Plaistow E13 8LH
Time: 4pm-6pm
Attendees will review research findings of successful mental health services and help us to create a service idea and all attendees will receive participation vouchers + food provided
Register here: https://forms.gle/3xDzPgziFx7xoPF×5
Contact: 07931 712 508 /ankhplace@gmail.com

Newham Equity Quality Improvement Training
2023-10-23 09:30 - 16:30 | Online Session, United Kingdom
Want To Change Inequity In Newham ?
Come along to an introduction to Quality Improvement Training session where you can learn about how to apply QI to an equity issue you are tackling.
What is Quality Improvement?
Quality Improvement is a systematic way to help you bring a group of people together to solve problems using a set of tools to make meaningful change. This course runs across one day and is in person at different venues across East London
REGISTER HERE
The sessions will run over 1 day from 9.30 am – 4.30pm in person across different locations in East London.
• Friday 21st April 2023 Venue Experiential Learning Centre ELFT
• Monday 22nd May 2023 Vicarage Lane Health Centre
• Tuesday 27th June 2023 Venue Experiential Learning Centre ELFT
• Wednesday 26th July 2023 Vicarage Lane Health Centre
• Thursday 31st August 2023 Vicarage Lane Health Centre
• Friday 29th September 2023 Vicarage Lane Health Centre
• Monday 23rd October 2023 Venue Experiential Learning Centre ELFT
• Tuesday 21st November 2023 Vicarage Lane Health Centre
• Wednesday 19th December 2023 Venue Experiential Learning Centre ELFT
• Thursday 25th January 2024 Venue To be confirmed
• Friday 23rd February 2024 Venue Experiential Learning Centre ELFT
• Monday 25th March 2024 Venue To be confirmed

Understanding Supervision (ARRS) - NEWHAM RETENTION STRATEGY
2023-10-23 14:00 - 16:30 | Online Session, United Kingdom
Programme 1 – Understanding Supervision (ARRS)
Dates:

Monday 4th September, 2:00pm – 4:30pm
Friday 6th October, 2:00pm – 4:30pm
Monday 23rd October, 2:00pm – 4:30pm
Monday 6th November, 2:00pm – 4:30pm
Tuesday 5th December, 2:00pm – 4:30pm

Objectives:
This 2.5-hour webinar is aimed at supervisors or staff who will support learners (ARRS roles). This is the first of 3 webinars (Programme 2 Mentoring and Coaching Skills; Programme 3 Appraisal, Supervision – Process and Regulatory Guidance).This webinar introduces the role of the supervisor and the differences between line management, appraisal, mentoring, coaching and supervision.
Click HERE to register.

INJECTION TECHNIQUE & IMMUNISATION TRAINING FOR HEALTH CARE ASSISTANTS & ADMINISTRATION STAFF
2023-10-24 09:00 - 17:00 | Bernie Cameron Community Centre, 32 Merchant Street, London, London, E3 4LX
Venue: Bernie Cameron Community Centre, 32 Merchant Street, E3 4LX
This foundation course adheres to the National Minimum Standards for Immunisation Training (2015) and includes flu, pneumococcal, shingles vaccination and intranasal (spray) influenza for children (2-17 years).
The course also includes administering B12 injections and up to date information on Covid 19 vaccinations.Participants will be given advice in gaining clinical competence within their own workplace.
For more information on the course content and the training provider please visit Injection Technique and Immunisation Training for HCAs – Health Care Assistants – M&K Update (mkupdate.co.uk)
To reserve your place please click on the dates you wish to register.

12th & 13th September 2023 (09:00-17:00) – Click HERE to register
10th & 11th October 2023 (09:00-17:00) – Click HERE to register
24th & 25th October 2023 (09:00-17:00) – Click HERE to register
14th & 15th November 2023 (09:00-17:00) – Click HERE to register

*Note trainees MUST attend both dates, non-attendance will result in a DNA charge to employers*

Building Flu Protocols WS241023
2023-10-24 14:00 - 15:00
**THIS SESSION IS FOR PRACTICES FROM NEL ICB* ONLY*

**THIS SESSION IS FOR PRACTICES FROM NEL ICB* ONLY*
Flu season is upon us once again and with that comes the data entry work tied to administering flu vaccines.
In this MS Teams session we will be taking you through how you can build EMIS Protocols to minimize the amount of data entry work required to record vaccines given. This in turn can help improve data quality and the accuracy of your CQRS payments.
The following protocols will be covered:

How to build flu protocols from scratch

How to edit existing flu protocols

How to automate the coding of your vaccine data using the protocol built

All attendees will receive a certificate at the end of the course to show they have attended a basic skills course. Course timings are slightly flexible depending on the number of learners and learning rate of all attendees.

LEADING TRANSFORMATION FOR INTEGRATED CARE SESSIONS
2023-10-24 14:00 - 15:30 | Online Session, United Kingdom
This development series of 90 minute bitesize topics is based on insights and experience drawn from work witha number of Integrated Care Systems across England. It will explore what partnership working looks like acrossteams and different organisations working in health and social care across the statutory sector, VCSEs andlocal communities. What does this mean for leaders? It is co-designed with input from the NHSLA and localrepresentatives to understand their current challenges and opportunities.
The aim is to enhance participants’ capability to think and act as leaders within systems. The programme is foranyone involved in organisation development, change and transformation work in health and care systemsacross England.
General learning outcomes for the programme:
Understand and explore a ‘Leading Transformation’ topic
Feel confident to apply some practical tools
Learn, share and grow with colleagues in similar situations

Rethinking recovery -a system perspective
Wednesday 8th February 2024 – 10.00 – 11.30 – Book Here
This topic will explore system responses to crisis and recovery.
Participants will gain a better understanding of:

The surprising opportunities of self-organisation
Collaborative approaches to service and workforce recovery
Leading recovery in networks and across boundaries
Faculty: Dr Roger Greene, Alastair Mitchell-Baker, Andrew Murray

Collaborating with your neighbourhood /place
Thursday 21st February 2024 – 11.00 – 12.30 – Book Here
This topic will explore how to collaborate across statutory partners andcommunities at place levels.
Participants will gain a better understanding of:

Place-based working and building trust
How to work together for real change
Examples of partnership working at place level
Faculty: Dr Andrew Murray, Alastair Mitchell-Baker

System workforce innovation
Wednesday 6th March 2024 – 10.00 – 11.30 – Book Here
This topic will explore innovative approaches to our workforce and thechallenges working in a system brings to the workforce.
Participants will gain a better understanding of:

A system perspective on workforce challenges and opportunities
Working with differences across ICS partners and places
Innovation and transformation opportunities and tools
Faculty: Nick Richmond, Patrick Mitchell

Humanising the Machine
Tuesday 19th March 2024 – 10.00 – 11.30 – Book Here
This topic will explore how culture can be developed and nurtured at a‘system’ level.
Participants will gain a better understanding of:

Approaches to understanding and working with system culture
How leadership and learning can be facilitated in systems
Creating a sense of shared belonging across a system
Faculty: Alastair Mitchell-Baker, Nicoll Lyod

Collaboratives -developing new waysof working
Tuesday 2nd April 2024 – 10.00 – 11.30 – Book Here
This topic will explore the different approaches to ‘Collaboratives’ as waysof working together across organisations and sectors at Place, acrossProviders and at System level.
Participants will gain a better understanding of:

The different types of Collaboratives and illustrative Case studies
The dynamics of leading and working in ‘Collaboratives’
Decision-making when you feel you might lose out
Faculty: John Taylor, Alastair Mitchell-Baker, Nicoll Lyod, Sarah Amies

Leading MDTs
Wednesday 17th April 2024 – 10.00 – 11.30 – Book Here
This topic will look at the context and evidence base for setting up andrunning effective MDTs or Integrated Neighbourhood Teams with primarycare and partners.
Participants will gain a better understanding of:

The value and evidence base for MDTs
The dynamics of leading and working in MDTs
Key skills needed for leading MDTs
Faculty : Andrew Murray, Alastair Mitchell-Baker
Note: Material to be drawn from NHSLA programme / LLZ course
Context and evidence base for MDT working.
Establishing MDT working developing team purpose and focus
Working confidently with conflict and difference
Working in a multi-professional context: exploring different professional perspectivesand the use of language

Introduction to Trans Awareness
2023-10-24 14:00 - 15:45 | Online Session, United Kingdom
Tuesday 24th October – 14.00 – 15.45
Wednesday 22nd November – 10:00 – 11.45
Friday 15th December – 10:00 – 11.45
CLICK HERE TO REGISTER
NEL Training Hub is pleased to announce new dates for the popular Introduction to Trans Awareness programme, designed for all staff working across North East London. This introductory session, delivered by Gendered Intelligence covers the following areas to develop understanding and empathy for those interacting with Trans identities:
Setting the wider context for Trans identities – how sex, gender, and sexual orientation interact
Exploring key terms and the use of language
Providing a basic grounding in the legislation surrounding the rights and responsibilities related to Trans identities
Initiating discussions on how organisations can ensure they are trans-inclusive
Offering links to a wide range of resources
About Gendered Intelligence
Gendered Intelligence is a trans-led charity that works directly with approximately 500 young trans and gender-questioning individuals from diverse backgrounds each year, primarily through their youth groups and 1:1 mentoring services. They have provided training to over 30,000 professionals across various settings, including local authorities, educational institutions (such as schools, colleges, and universities), large international commercial organizations, arts organizations, small charities, foster care and children’s home settings, CAMHS, secure mental health settings, residential clinics, and within the wider statutory, not-for-profit, and commercial sectors. All trainers are professional trainers/facilitators who are also trans-identified and possess extensive grassroots trans community knowledge.
If you have any queries or questions please do not hesitate to contact layla.abdi@nhs.net

Appraisal, Supervision - Process and Regulatory Guidance - NEWHAM RETENTION STRATEGY
2023-10-24 14:00 - 16:30, 2023-10-25 14:00 - 16:30 | Online Session, United Kingdom
Programme 3 – Appraisal, Supervision – Process and Regulatory Guidance
Dates:

Wednesday 27th September, 2:00pm – 4:30pm
Tuesday 24th October, 2:00pm – 4:30pm
Wednesday 25th October, 2:00pm – 4:30pm
Wednesday 22nd November, 2:00pm – 4:30pm
Tuesday 12th December, 2:00pm – 4:30pm

Objectives:
This 2.5-hour webinar is aimed at supervisors or staff who will support learners (ARRS roles). This is the 3rd of 3 webinars (Programme 1 Understanding Supervision; Programme 2 Mentoring and Coaching Skills). Ideally participants will have completed Modules 1 and 2 prior to attending this webinar. The programme focuses on formalising documentation by reviewing the requirements of the regulatory bodies and the practice aims and objectives.
Click HERE to register.

Getting Ready for Prospective (Future) Record Access WS251023
2023-10-25 11:30 - 12:30
**THIS SESSION IS ONLY FOR PRACTICES FROM NEL ICB**

**THIS SESSION IS ONLY FOR PRACTICES FROM NEL ICB**
Getting Ready for Prospective (Future) Record Access
In this session we will be going through Preparation Steps:
The following topics will be covered:

Readiness checklist
EMAS Manager Settings
Recommended searches for preparation
Online Visibility options (EMIS & TPP)
DPO Guidance/Support
Useful Resources
Q&A

Although the session is scheduled for 1 hour this may be reduced depending on the numbers of queries from attendees. Attendees can leave the session at any point if they feel their requirements have been met.

Healthcare Professionals in Stress - Drop in Session
2023-10-25 12:30 - 13:30, 2023-11-01 12:30 - 13:30 | Online Session, United Kingdom
Join our online drop in support group
If you need some support why not come along to our weekly online drop-in sessions.
Our facilitated group, is on Zoom every Wednesday 12:30-13:30 and totally free.
You will be welcomed into a confidential safe space where you can talk openly about your challenges.
Our professional facilitator will support and guide the group and participants will be encouraged to chat informally and confidentially with other healthcare professionals on themes led by the group.
REGISTER NOW
Doctors in Distress is an independent charity providing mental health support to all health workers across the UK. Drop in Group funded by The Balcombe Trust

Health Literacy Awareness training
2023-10-25 13:00 - 14:00 | Online Session, United Kingdom
Free online training sessions are available for Primary Care staff and students on placement to help you improve your skills in finding and understanding evidence.
Upcoming training sessions with multiple dates:

Introducing NHS OpenAthens for primary care: Book here
Finding Journal articles: Book here
Finding the evidence (using MEDLINE, EMBASE): Book here
Introduction to Critical Appraisal: Book here
Health Literacy Awareness training: Book here
NEL Journal Club: Book here

These sessions will take place online via Microsoft Teams. One-to-one or customised sessions are available on request. Send us an email to request training on a date and time chosen by you. For more information and to reserve a place, email – nelpcks@nelft.nhs.uk

Infection Prevention Control Refresher Webinars
2023-10-25 13:00 - 14:30 | Online Session, United Kingdom
Following positive feedback received on the IPC support provided during 2022/23 and due to increasing demands for advice and support, NHS England Public Health Infection Prevention and Control (PHIPC) team has agreed to continue providing the following support to all GP practices in the 4 participating London systems.
Webinar sessions to provide IPC training, advice, and support to all staff working in GP surgeries

Click HERE for the dates and to register.

Clinical supervision & managing individual performance - CQC SERIES
2023-10-26 09:30 - 12:30 | Online Session, United Kingdom
A session looking at processes for clinical supervision that supportprofessional development and CQCs expectations in relation to this
Clinical staff in supervisory roles | Practice managers

Supervision structures
Reflective practice
The role of clinical audit
Supervision of non-medical prescribers and staff in advanced roles.
Evidencing supervision
Records

REGISTER NOW

Foundations in Motivational Interviewing (MI): “Exploring Motivation and Facilitating Change”(delivered across multiple dates/formats) – funded for NEL staff
2023-10-26 09:30 - 13:00 | Online Session, United Kingdom
Motivational Interviewing (MI) is a person-centred counselling style for addressing the common problem of ambivalence about change. North East London Training Hubs have funded limited places for local Health and Social Care workforce to access these courses. The programme will introduce, evidence-based skills and strategies to 1) explore people’s ambivalence to change health damaging behaviours and 2) facilitate positive lifestyle change
The course will provide opportunities to observe and practice the approach in a protected environment. By the end of the course participants will feel able to start using Motivational Interviewing (MI) in their work settings. The course (equivalent to two days) introduces participants to the theory, spirit and principles in using MI to help people make positive change. The training will use a range of methods including didactic teaching, live demonstrations through role play with professional actors, audio, video and coaching. The training will aim to create a curiosity to learn more and develop practice. This course delivery team will include a member of the Motivational Interviewing Network of Trainers (MINT) who has worked and trained across a wide range of settings.
The course is valued at £200pp, and this is funded by the Training Hub. It is also CPD accredited and certificates will only be issued following completion of the training. Participants must fully attend all parts of the course and ensure you have a working microphone and camera. Late comers will not be allowed entry. The below cohorts are being delivered via Zoom platform, and learners should ensure device and network enables this prior to registering. Joining instruction will be circulated 48 hours prior to the delivery dates.
Please click on the date set below to register your place
Cohort 1
DAY 1: Friday 23rd June 2023, 0930-1430 | Day 2: Friday 30th June 2023, 0930-1430 | Day 3: Friday 7th July 2023, 0930-1430
Cohort 2
Day 1: Tuesday 5th September 2023, 1300-1630 | Day 2: Tuesday 12th September 2023, 1300-1630 | Day 3: Tuesday 19th September 2023, 1300-1630 | Day 4: Tuesday 26th September 2023, 1300-1630
Cohort 3
Day 1: Thursday 26th October 2023, 0930-1300 | Day 2: Thursday 2nd November 2023, 0930-1300 | Day 3: Thursday 9th November 2023, 0930-1300 | Day 4: Thursday 16th November 2023, 0930-1300
** FULL ATTENDANCE REQUIRED AT ALL SESSIONS**
What previous attendees have feedback:
‘This training is perfect for my role -in facilitating new assessments and I am thankful for participating in MI training’
‘Really enjoyed this course. Reflection on own practice – a lot of thought provoking areas that i need to change. e.g. using more open questions compared to closed’
‘Mindful communication, person centred, empathetic.. all of the MI techniques and the spirit! All of the training was helpful, particularly as it was very interactive. Breakout rooms were helpful’
Places are limited please book early to avoid disappointment!

Body Wisdom
2023-10-26 12:00 - 13:00 | Online Session, United Kingdom
26th October 2023
CLICK HERE TO REGISTER
Farrah is a specialist in Wellbeing therapy including different physical and mental therapy sessions for you to access as a team.
This session will empower staff with techniques to bring relief, reduce pain and improve function around physical postures and movement. You will learn to use self-massage and breathwork to bring the body back into balance.

EMIS New User Administration and Reception Training WS261023
2023-10-26 14:00 - 16:00
**THIS SESSION IS FOR PRACTICES FROM NEL ICB* ONLY*

**THIS SESSION IS FOR PRACTICES FROM NEL ICB* ONLY*
NEL GP IT Training is offering new starter training for your staff in order to support and induct them when joining your team.
The session is designed to demonstrate the basic functionality of the EMIS clinical system that learners will use in their day to day role.
** We recommend if you are new to EMIS you register for EMIS New User Admin prior to attending this session.**
Details of topics covered can found below.
Please note eRS referrals will not be covered in this session, training on this topic can be arranged separately with the GP IT Training team.
The following topics will be covered:
First Half:

logging onto EMIS Web including Smart Card use
Overview of EMIS and how to navigate the system
Find Patient
Appointment book
Registering a new patient

Break – 5 minutes
Second Half:

Overview of the Care Record including how to find data, print patient summary
Adding notes into the Care Record
Medications and medication requests
Tasks (briefly)
Q&As

All attendees will receive a certificate at the end of the course to show they have attended a basic skills course. Course timings are slightly flexible depending on the number of learners and learning rate of all attendees.

Introduction to Critical Appraisal
2023-10-27 14:00 - 15:00 | Online Session, United Kingdom

Demystifying Self-Harm (virtual 3 hour workshop)
2023-10-31 12:30 - 15:30 | Online Session, United Kingdom
Various dates from June – November 2023
This course will allow the space for participants to openly explore thoughts/feelings and to have open conversations about self-harm. This workshop will allow the space for participants to have open conversations about self-harm, including unpacking our own feelings and attitudes around self-harm (including thinking about our own faith, beliefs, life experience) and acknowledge them so that we are informed of how they may present and impact the support we provide.
CLICK HERE for dates and more course details
NOTE there is a £75 charge that will be enforced for failure to turn up following booking, or cancellations less than 10 days prior to course.
**Limited numbers apply early. Joining instructions will be send 48 hours prior to delivery date**
Trainer Bio – Sarah Tahsildar
Sarah is a Qualified Social Worker and has over 15 years’ experience of working in the health and social care sector, including domestic abuse services, children centres, adoption and fostering teams and homelessness services. Sarah now works as a Learning and Development Practitioner, and the Mental Health faculty Lead for ‘Training for Mental Health’. Sarah has in recent years led on the delivery of Mental Health & Suicide Prevention training to the workforce of North East London. She is a licensed trainer of many national and internationally accredited programmes including Mental Health First Aid packages for Adult and Youth, safeTALK, ASIST, Suicide First Aid and The ASK (assessing suicide in kids) Workshop. She is also one of the founding members of TTEO (Through The Eyes Of) Virtual Reality based training programme aiming to increase understanding and empathy in mental health.
What previous attendees have fed back:
“The layout and the training was very helpful as it highlighted potential risk factors and helpful support strategies that can be used to help people struggling with self-harm”
“The trainer’s delivery was excellent- she was exceptionally engaging and gave everyone importance. Her subject knowledge was brilliant.”

Microsoft Teams - Advanced Course WS311023
2023-10-31 13:00 - 14:00
**THIS SESSION IS ONLY FOR PRACTICES FROM NEL ICB**

**THIS SESSION IS ONLY FOR PRACTICES FROM NEL ICB**
In this session the following topics will be covered:

Creating Teams
Adding staff to Teams
Creating Channels
Manage Team Settings
Sharing Documents

Although the session is scheduled for half an hour this may be reduced depending on the number of queries from attendees. Attendees can leave the session at any point if they feel their requirements have been met.

Respiratory Changes in Long COVID
2023-11-01 12:00 - 13:00 | Online Session, United Kingdom
Further to the launch of our Long COVID Community of Practice on 9 November 2021, we have set up a dedicated online hub of resources and training for all health and care professionals working with long COVID patients in North East London. You can access the hub HERE.
Please note that although these pages are currently hosted by the Newham Training Hub, the resources and training are for all boroughs in North East London.
Alongside this, we have also launched a series of long COVID training webinars last year, recording of which are also in this website.
Please see below our Long COVID 2023/24 Training Schedule
Click HERE to Register
Register NOW Before It Is Too Late

Webinar 1: Outcomes – How Well Are People with Long COVID Recovering? – 4 October 2023 – 12:00 to 1:00
Webinar 2: Respiratory Changes in Long COVID – 1 November 2023 – 12:00 to 1:00
Webinar 3: Fatigue Management in Long COVID – 6 December 2023 – 12:00 to 1:00
Webinar 4: Patient Journey Through the Service – 10 January 2024 – 12:00 to 1:00
Webinar 5: Psychological/Mental Health Components of Long COVID Recovery – 7 February 2024 – 12:00 to 1:0
Webinar 6: TBC (Topic to be confirmed) – 6 March 2024 – 12:00 to 1:00

A reminder about the Community of Practice
The aim is to provide training and guidance, and to create a network of support to help improve knowledge and skills of those managing Long COVID in any care setting and reduce variation in care.
The NEL Long Covid Community of Practice aims to:

enable collaboration across NEL with consistent messaging considering local pathways
enable continuous learning
share and build better practice
influence the ongoing development of the education modules
create a support network, enabling access to expertise.

NEL Diabetes Education Session
2023-11-01 12:30 - 13:30 | Online Session, United Kingdom
Diabetes is the fastest growing chronic health condition and equipping our workforce with the right skills and training has never been more crucial. NEL Training Hub and NEL ICB jointly developed this five-tiered education programme tailored for diverse audiences.
See below the levels, target audience and training dates for each level. For information on each level, including learning outcomes, please explore the subsequent pages of this document and check them before registering to any level.
Limited Slots Available! – Secure your spot now – they are offered on a first-come, first-served basis.

LEVEL 1 – Target Audience: Admin teams at general practices, social workers, care home staff
Dates: (Please register for only one date)
11th October 12:30 to 13:30
or
8th November 12:30 to 13:30
or
6th December 12:30 to 13:30
Click HERE to Register

LEVEL 2 – Target Audience: Personalised Care workers (Social Prescribers, Care Coordinators, Health and Wellbeing Coaches)
Dates: (Please register for only one date)
1st November 12:30 to 13:30
or
22nd November 12:30 to 13:30
or
13th December 12:30 to 13:30
Click HERE to Register

LEVEL 3 – Target Audience: Health Care Assistants, Pharmacists, Physician Associates, School Nurses, Practice Nurses and Community Pharmacists
Dates: (Please register for only one date)
23rd November 13:00 to 14:30
or
25th January 13:00 to 14:30
or
28th February 13:00 to 14:30
Click HERE to Register

LEVEL 4 – Target Audience: Physician Associates, Pharmacists, GP Trainees, GPs, Nurses, New DSNs
Dates: (Please register for only one date)
30th November 13:00 to 17:00
or
31st January 13:00 to 17:00
or
29th February 13:00 to 17:00
Click HERE to Register

LEVEL 5 – Target Audience: GPs, Pharmacists, ANPs, Newly Qualified Community DSNs (Already delivering Diabetes Care)
Dates: (Please register for only one date)
24th January – 13:00 to 15:00 for GPs / GP Trainers
21st February – 13:00 to 15:00 for Pharmacists
27th March – 13:00 to 15:00 ANPs and DSNs
Click HERE to Register

Registering Patients Workshop WS021123
2023-11-02 14:00 - 15:00
**THIS SESSION IS ONLY FOR PRACTICES FROM NEL ICB**

**THIS SESSION IS ONLY FOR PRACTICES FROM NEL ICB**
Would you like to know how to register new patients within EMIS Web? This session is designed to help you understand the importance of registering patients correctly to avoid rejection from trading partner.
The following topics will be covered:

Registration Best Practice
Patient types
Configuring patient types
Registering patients
Completing the Add Patient screen (Including GP Links page)
Usual GP and registered GP

All attendees will receive an attendance certificate on completion of course via email

NEWHAM PROTECTED LEARNING TIME ONLINE SESSIONS
2023-11-02 14:30 - 18:30 | Online Session, United Kingdom
There will be three virtual sessions running in parallel, virtual session one will be for clinical staff, virtual session two will be for non-clinical staff and virtual session three will be for non-clinical and clinical staff. Sessions one and three will be recorded.

Session 1 – Clinical
Please click here to register to the session and receive a calendar invite with joining link.
2:30pm – 5:30pm – Learning Disability and EDI, Referrals Management of bladder incontinence in Children and Adolescents and Medical Examiner
Target Group: Clinical
Agenda

2:30pm – 3:15pm: Learning Disability and EDI – Robin Betts, Clinical Service Manager, Newham Health Team for Adults with Learning Disabilities

an understanding of what a diagnosis of learning disabilities means
an understanding of what a diagnosis of autism, without learning disabilities means
an update of the specialist health services in Newham that support adults with learning disabilities and autism and their separate referral pathways

3:15pm – 3:20pm: Break
3:20pm – 4:55pm: Referrals Management of Bladder Incontinence in Children and Adolescents – Dr Harsha Wickramarachchi, SAS Community Paediatrician, Specialist Children & Young People’s Service

Learn up to date advice on enuresis management in children and adolescents.

4:55pm – 5:00pm: Break
5:00pm – 5:30pm: Medical Examiner – Dr Karthika Vijayatharan, Medical Examiner, Barts Health NHS Trust & Homerton Healthcare NHS Foundation Trust

Roll out process
Support available

​Click here to join the online session.

Virtual Session 2 – Non-clinical
​Please click here to register to the session and receive a calendar invite with joining link.
2:30pm – 5:30pm – Difficult Conversations
Target Group: Non-clinical
Course Overview

Recognise barriers to good communication.
See the importance of excellent internal communication and the positive effect this has on service delivery.
Enhance awareness of your response to different conflict situations and personality types and the effect this can have when dealing with challenging situations.
Manage and understand the expectations, feelings, fears and needs of the patients.
Exhibit more confidence, motivation and control when dealing with challenging situations and complaints.
Understand the difference between assertive, aggressive and passive behaviour

Course Aims

To build a comprehensive understanding of the barriers to effective communication within a healthcare setting and foster greater self-awareness in dealing with varying conflict situations and interacting with different personality types.
To teach students to better manage and understand the expectations, feelings, fears, and needs of patients.
To cultivate greater confidence, motivation, and control in handling challenging situations and complaints.
To differentiate assertive, aggressive, and passive behaviours and encourage assertive behaviour in professional interactions.

Learning Objectives

Identify and explain the common barriers to effective communication in healthcare settings, offering practical solutions to overcome these.
Detail the importance of superior internal communication, discussing the impact on service delivery and providing strategies for improvement.
Foster reflective practice by encouraging students to examine their own responses to different conflict situations and personality types, offering insights on managing these effectively.
Equip students with skills to empathetically manage and understand the expectations, feelings, fears, and needs of patients, incorporating case studies and role-plays for practical learning.
Through a combination of theory and practice, enable students to exhibit increased confidence, motivation, and control when dealing with challenging situations and complaints.
Clearly differentiate between assertive, aggressive, and passive behaviours, using practical examples, and illustrate the benefits of assertiveness in healthcare communication.

Presenter
Dr Nora Vyas, Clinical Psychologist and Associate Professor Kingston University, London

Virtual Session 3 – Clinical and Non-clinical
​Please click here to register to the session and receive a calendar invite with joining link.
2:30pm – 5:30pm – FGM
Target Group: Clinical & non-clinical staff
Learning Outcomes

By the end of the training participants will be able to:
Describe what FGM is and the different types of FGM.
Understand the prevalence of FGM and identify high risk communities in Newham.
Understand the law in relation to FGM
Explain the reasons why FGM is practiced and accepted in some communities.
Be aware that FGM in young women below the age of eighteen is ‘child abuse’ a violation of the child’s right to life, their body integrity as well as their right to health.
Be able to recognise what the signs and indicators of FGM are and to make appropriate referrals to safeguard children and young people.
Know the barriers and challenges for survivors accessing health services and making referrals of FGM survivors to specialists’ services across London.
Help available for professionals.

Target groups:
For all frontline professionals (i.e., including regulated professionals medical, health, social care, education) and community third sector working with women affected by FGM and girls at risk of harmful practices including female genital mutilation also known as cutting or circumcision.
Presenter
Alima Dimonekene, FGM Caseworker and Trainer, Hestia
​Click here to join the online session.

COVER ARRANGEMENTS:
If by attending, your practice opening offer would need to be a skeleton one, Newham Health Collaborative will be able to provide the telephone cover for the period of 2:30pm-6:30pm with a same day urgent care offer – this means that your telephone lines will be transferred to NHC from no earlier than 2:30pm.
To arrange this cover please email Newham Health Collaborative nhc@nhs.net and ICB team nelondonicb.tnwprimarycare@nhs.net by no later than by 5pm on Wednesday the 25th October.
NHC will cover the telephones until 6:30pm, but they cannot transfer your phone service to your out of hours provider – so you will need someone in your team to do this at your practice at 6:30pm to complete this task.
NHC call handlers will complete an initial triage when taking each call and patients will be referred to one of our Urgent Care GPs who will provide a telephone consultation. If an urgent face to face appointment is needed, the patient will be offered an appointment at our UTC divert service Essex Lodge. Please do not signpost your patients to Essex Lodge if attending the PLT session.
Practices should plan for a skeleton service at their premises and patients should be able to access the practice to collect prescriptions, etc.
If you are aware of a member of your practice team who has not received the email invitation, please advise Johanna North on Johanna.North1@nhs.net who will be happy to ensure that their details are added to the circulation list.

Deaf Awareness and introduction to British Sign Language (BSL)
2023-11-02 15:00 - 17:00 | The Enabled Living Lounge, The Enabled Living Lounge, 200 Chargeable Lane Plaistow, London, E13 8DW, United Kingdom
Our course is delivered by Deaf trainer Audrius Kiminius from BSL Now! alongside a communication worker.
If you would like attend please complete the application form and return to Uzma.Khankhara@enabledlivinghealthcare.co.uk
Course Aim:
Our Deaf Awareness and introduction to British Sign Language (BSL) course teaches you how to communicate with Deaf people and how to use basic BSL in everyday situations. During the course you will cover a variety of different topics including numbers & time, home and travel and the beginnings of a conversation.
Course outcomes:
By the end of the course learners will:

Have an awareness and understanding of Deaf culture
Understand the barriers faced by people with hearing loss
Feel confident about communicating with people who are deaf or have hearing loss
Understand that regions within the UK use different signs for words
Be able to recognise and sign the alphabet and numbers
Be able to ask and recognise and sign questions e.g. what, why, who, whose, how, how much, when?
Be able to sign basic greetings and the beginning of conversations

Date: Every Thursday for six weeks – (All dates must be attended)

Thursday 2nd November
Thursday 9th November
Thursday 16th November
Thursday 23rd November
Thursday 30th November
Thursday 7th December

Time: 3pm – 5pm
Venue: The Enabled Living Lounge, 200 Chargeable Lane, Plaistow E13 8DW
Cancellation and non-attendance:
This course is fully funded by Enabled Living however failure to attend all six dates will incur a £50.00 cancellation charge.

Patient Online - Proxy Access WS031123
2023-11-03 11:00 - 12:00
**THIS SESSION IS ONLY FOR PRACTICES FROM NEL ICB**

In this session we will looking into the importance of Proxy Access and how as a practice you can make use of it to benefit your patients.
The following topics will be covered:

What is Proxy Access?
How to add a proxy user
How to add a user who isn’t a patient at your practice
How to manage what the user has access to
Patient précis icon
Warnings in relation to Gillick and Fraser
Not competent to consent code
Record Sharing Configuration

Although the session is scheduled for 2 hours this may be reduced depending on the numbers of queries from attendees.
