NEL Training Hub

GP2GP WS280722
2022-07-28 14:00 - 15:00 (Europe/London)
**THIS SESSION IS ONLY FOR PRACTICES FROM CITY & HACKNEY CCG, WALTHAM FOREST CCG, NEWHAM CCG & TOWER HAMLETS CCG**

**THIS SESSION IS ONLY FOR PRACTICES FROM CITY & HACKNEY CCG, WALTHAM FOREST CCG, NEWHAM CCG & TOWER HAMLETS CCG**
This session will enable you to understand how you securely transfer and receive electronic patient records of any regular patient using GP2GP. You will also learn how GP2GP removes the risks that are involved in the paper process, such as delays in receiving the record and transaction errors.
The following topics will be covered:

How GP2GP works

How to deal with GP2GP requests

What to do with Records Received

What to do with Sent Records

How to deal with Errors

Q&A

Although the session is scheduled for 1 hour this may be reduced depending on the numbers of queries from attendees. Attendees can leave the session at any point if they feel their requirements have been met.

ICB PCN Approvals- Next steps HEE Quality Assurance
2022-07-28 13:00 - 14:00, 2022-07-21 13:00 - 14:00 | Online Session, United Kingdom
In these sessions HEE will be covering the next steps in the Quality Assurance around Trainer and Learning Environment recognition plans, overview of the application forms and processes and also offer time for FAQ’s and discussion.
Joining link:
https://teams.microsoft.com/l/meetup-join/19%3ameeting_ZWJiNDdhZjUtOTU2ZC00MWE1LWIzOTYtZWRjNTk5YWE5ZDc2%40thread.v2/0?context=%7b%22Tid%22%3a%22ffa7912b-b097-4131-9c0f-d0e80755b2ab%22%2c%22Oid%22%3a%2298175e76-841a-420a-8c69-0a31f6bc6979%22%7d

Giving out Normal Blood Test
2022-07-28 10:00 - 12:00 | Online Session, United Kingdom

Correspondence & Workflow optimisation (2 x 2 hours)
2022-07-28 09:30 - 14:00 | Online Session, United Kingdom
There is a widely held belief that a strengthened version of general practice is essential
to the wider sustainability of the NHS and that general practices themselves seem more open to new ways of working than ever before. It’s about ‘Doing more with the same, rather than doing more will less’ but it’s also about ‘Doing things differently’ and that means addressing both skills and processes.

One of the great strengths of UK general practice is its diversity and its adaptability.
This adaptability has been especially evident in its rapid response to COVID-19. The General Practice Forward View 5 Year Plan had already begun to introduce new/emerging technologies but the demands of COVID-19 have seen practices adopting these new technologies at pace. There have been two significant changes to the delivery of care in general practice.

The first is the acceptance that virtual consultations will be the default method by which the majority of all clinical / patient contact will take place. The second is that contact with the practice team will be routed through digital methods rather than by attending or calling in person. New principles and processes are emerging to help embed and support these new working methods as traditional roles are either adapted or replaced.

Correspondence Management represents one of the new processes that was swiftly adopted during COVID. It is especially important as there has been a substantial increase in correspondence being received in practice. To enable a more streamlined GP workload, valuable GP time must be released. This will be achieved bytraining non-clinical staff to manage all incoming documentation including clinical correspondence and safely redirecting only the most appropriate information to GP’s.

Staff trained in Correspondence Management & Clinical coding will read, code and action all other necessary work against a framework based on robust protocols agreed within the practice and in so doing will free up GP time and improve the use of resources throughout the practice. It will require change – both in terms roles and responsibilities.

The Objectives
This module will give delegates the opportunity to reflect on the changes of the last 6 months and understand how new technologies and consultation types will continue to impact on traditional work patterns. It will help focus on and enhance current skills and increase delegates confidence to deliver care through Document Management as part of their role in the new environment.

Effective Correspondence Management & Clinical coding will help to deliver NHS England’s Digitalisation Plan, increased QoF, National, Directed and Locally Enhanced Service targets by capturing all relevant uncoded data at the earliest opportunity. This will lead to a reduction in the need for appointments as tests and procedures carried out elsewhere are quickly identified, reducing duplications.

Correspondence Management also provides a mechanism and route map to develop the skills and career paths of non- clinical staff. Practice staff will move away from a passive role and have a more direct impact on patient health outcomes. The skills and abilities needed to undertake CM are valuable in other new non-traditional roles such as Active Signposting, HCA and Care Navigation.

With relevant IT shared care agreements in place, a team of CM trained staff can support a number of practices from one ‘hub’ or host site. It can enable a consistent approach to data management across a given locality or CCG area. This will assist in the delivery of area wide health care outcomes. CM also has the potential for streamlining services by managing resources across multiple practices.

The day will be tailored towards particular CCGs or Federations key drivers and will be interactive to ensure that the outcomes of the day are directly applicable to the practices participating in the session.

Learning Objectives

Understand how new technologies have influenced the way GP’s and Clinicians behave in practice.
Understand how these changes have affected the traditional roles of administrators / support staff.
Understand how Correspondence Management works
Help staff gain skills and confidence to deliver Document Management
Recap on Medical Terminology
Understand the Benefits and Risks associated with Document Management

Understand what changes are necessary for successful implementation for:

administrators
clinical staff
patient safety

Understand the need for capturing data at the earliest opportunity / templates and Read coding
Understand the need for agreed robust protocols and flowcharts
Understand the need for robust auditing and ongoing reviews
To help practices formulate a plan for implementation
To help localities implement Correspondence Management across clusters of practices

CQC Sessions - Good Governance
2022-07-27 13:00 - 16:00 | Online Session, United Kingdom
‘Improving governance processes in primary care’
– Why is governance important?
– Elements of good governance in primary care
– Systems and processes of good governance
– The impact of poor governance

Telephone Triage for frontline staff
2022-07-27 09:30 - 13:00 | Online Session, United Kingdom
General practice is embarking on a transformational journey – a journey that is re-evaluating the people – the clinical resources it has, the processes – how it deploys those resources and the technology – the mechanisms by which it manages the engagement with the patients.

The key objective of Telephone Triage is to help patients access the right care at the earliest opportunity – and in a way that provides them with flexibility, convenience, security, a sense of ownership and the stimulation to invest in their wellbeing. There are numerous drivers for this patient centred approach and outcomes will include a more streamlined workload for GPs, ANPs and other members of the team in carrying out front line triage. The aim to drive further practice efficiencies in terms of access to services and patient satisfaction. It will achieve this by releasing valuable clinical time – GP time and other clinical practitioners.

Frontline staff will also actively manage requests for GP appointments and safely redirect inappropriate GP consultations to the most appropriate care providers.

Objectives: Telephone Triage is an essential patient engagement technique that will further develop the skills and career paths of non-clinical staff – frontline GP practice staff, who will move away from a passive role and have a more direct impact on patient health outcomes. The skills and abilities needed to undertake telephone triage and the necessary signposting are valuable in other new non-traditional roles such as Document Management, HCA and Care Navigation. After this web workshop, staff will be confident in handling the triage call, in advising and referring patients to care providers who work either within the practice team or to external care providers.

Telephone triage and signposting can present a challenging cultural shift for some teams and individual team members – and we will explore the mechanisms to help make the change as smooth as possible – some of this will build on the existing understanding, within the practice, of the need to change and a realisation of the benefits these changes can have.

Supporting the Preparation of Reports and Medical Forms
2022-07-26 13:00 - 15:00 | Online Session, United Kingdom

Introducing NHS OpenAthens for primary care - sign up for your account
2022-07-26 13:00 - 13:45 | Online Session, United Kingdom
We will be hosting ‘Introducing NHS OpenAthens for primary care – sign up for your account’ webinar on Tuesday 26th July 2022, 1pm-1:45pm.
This webinar will outline the process of creating an NHS OpenAthens account and accessing OpenAthens resources funded by Health Education England.
NHS OpenAthens is your digital library card that gives you access to high quality online resources. This workshop will outline the process of creating an NHS OpenAthens account and accessing OpenAthens resources funded by Health Education England.
Learning Objectives

Self-register for an NHS OpenAthens account
Reset their OpenAthens password
Familiarise themselves with OpenAthens resources
Access evidence-based information and guidelines

To book your place please click here

Health and Safety in General Practice
2022-07-26 12:30 - 14:30 | Online Session, United Kingdom
The PMA Health & Safety in General Practice web workshop programme covers all of the key areas that need to be addressed when managing a busy and successful practice in order to comply with Health & Safety. The module will be delivered as an interactive virtual session with practical guidance to enable participants to map all the techniques and outcomes onto their own practice. Group work is provided on all aspects of the programme so that participants develop their understanding of the topics by interacting with colleagues from other practices.

Training objectives To provide Health and Safety information and support in order for practice managers, GPs or other members of the practice management team to understand the key areas which need to be addressed when managing a busy and successful practice.

Dealing with Grief and Loss Workshop
2022-07-26 12:00 - 13:00 | Online Session, United Kingdom
We are pleased to advertise a brand new workshop on ‘DEALING WITH GRIEF AND LOSS’ organised by Newham Talking Therapies and delivered by the Newham Bereavement Service. This will take place on Microsoft Teams onTuesday 26th July at 12pm – 1pm. The workshop will cover the following:
· Why do we grieve?
· Different stages of grief
· Attachment styles
· Self-Care
· Does therapy work for grief and loss?
You can sign up to the workshop by filling in this form
Or by clicking on the link below:
Click here to join the meeting
All our workshops are FREE, CONFIDENTIAL and ONLINE (MS Teams).

Difficult Conversations Workshop
2022-07-26 09:30 - 13:00, 2022-07-20 13:30 - 17:00 | Online Session, United Kingdom
Improve your confidence in having good ‘end of life conversations’ Our interactions are significant and have a lasting impact on patients and their families
Highly interactive workshop:
• Improves confidence, skills & knowledge having compassionate & effective conversations
• Explores common themes & blocks
• Builds on how you currently talk with patients, residents and families about living as well as possibly through new diagnoses, deterioration and dying
• Unleashing the power of your MDT
• Incorporating ‘What Matters Most’ language in preferences for care and future planning
• Managing your emotions
• Highlights legal issues and other important resources
To book a place please email your name & preferred date to: reception@difficultconversations.org.uk

Becoming a Prescribing Champion
2022-07-25 14:00 - 16:00 | Online Session, United Kingdom

Physician Associate Primary Care Employers Event (online)
2022-07-21 18:00 - 19:00 | Online Session, United Kingdom
London Physician Associate Ambassadors invites you to a free interactive online workshop for potential GP employers (see attached)
About this event
This free online webinar is run by the London PA Ambassadors to provide guidance on the following:
– An introduction to the Physician Associate (PA) role
– Background, Training & Qualification, and Scope of Practice
– Opportunities for PA progression & development in Primary Care
– What is a Preceptorship Programme?

There will also be opportunities for Q&A!!

Physician Associate Primary Care Employers Event Tickets, Thu 21 Jul 2022 at 18:00 | Eventbrite

Pan-London Virtual Library Launch
2022-07-21 14:00 - 15:00 | Online Session, United Kingdom
The Pan London Virtual Library Launch will showcase the NCL Diversity and Inclusion Book, Film and Music Club and provide a live demonstration of the virtual library, which all NHS staff have access to using OpenAthens and Kortext as the platform. The Diversity Book flyer contains details about the titles and how to access these e-books via OpenAthens and Kortext. Join HERE

CQC Sessions - Improving Patient Safety
2022-07-21 13:00 - 16:00 | Online Session, United Kingdom
‘Creating a safer service for our patients’
– Identifying risks to patient safety
– Understanding and evaluating risk
– How we can reduce risk in our practices
– Measuring and evidencing improvements

Share & Shape
2022-07-21 13:00 - 14:00 | Online Session, United Kingdom
A safe and confidential space to offer suggestions, provide feedback and discuss wellbeing issues for our colleagues working in care roles.
Click here to sign up: https://bit.ly/3I1HCla

NEL Admin & Reception training: Communication & Customer Service
2022-07-21 09:30 - 13:00, 2022-07-20 13:00 - 16:30, 2022-07-19 13:00 - 16:30 | Online Session, United Kingdom
This workshop is designed to provide delegates with the knowledge and skills they require to make a positive impact at work. The workshop will look at all aspects of communication between the practice and the patients and will cover positive communication in a variety of ways. Delegates will look at assertiveness, good telephone techniques and using positive language and body language. All of these aims to reduce the potential for communication failure and the disruption this can bring.

The Receptionist in Primary Care
2022-07-20 13:00 - 16:30 | Online Session, United Kingdom
FULLY BOOKED. PLEASE ADD NAME TO WAITING LIST
The Receptionist in Primary Care – a funded programme for new reception staff working in North East London
Day 1 22/6/22 13:00-16:30
Day 2 29/6/22 13:00-16:30
Day 3 6/7/22 13:00-16:30
Day 4 13/7/22 13:00-16:30
Day 5 20/7/22 13:00-16:30
North East London Training Hub are pleased to offer this development programme for Reception staff working in General Practice. The programme consists of 5 half day workshops delivered virtually. A choice of two cohorts is initially being offered. Full attendance required to obtain CPD certificate.
The aim of these workshops are to equip reception staff with the necessary knowledge and skill to work effectively in general practice. A detailed information sheet of the workshops is attached. The programme workshops will include the following aspects of being a receptionist:
• Understanding the NHS
• Roles & Responsibilities of the Receptionist
• Providing Services to Patients
• Confidentiality in General Practice
• Communication & Customer Service
Who is the programme targeted at?
Although the primary target audience are Reception and admin staff who have been in post less than 12 months, other staff may take advantage of the programme.
When will the programme run? And how to register?
There are initially 2 cohorts being offered to run across June and July. Please click on the preferred cohort below to register. Places are limited, please register early. If places are full, do add name to waiting list so priority places can be offered on future cohorts
What is the delivery format?
The programme will be delivered virtually across 5 x half day workshops. The workshops will be run across 5 weeks (1 half day per week). Prior to registering places, managers and learners must ensure you have access to appropriate equipment to enable full participation. This includes a working camera and microphone, and participation in protected time. This is a participatory programme and those attending are required to have their cameras on and to take part in the activities on the day.
How much will it cost? And will there be certification?
The programme is valued at £300 PP excluding administrative expenses. This is being fully funded by NEL Training Hub. Upon completion of the programme, participants will be issued a programme completion CPD certificate. All five workshops must be completed to obtain this. Participants must only attend the workshops on the cohort they book on. All learners will be expected to engage in the evaluation process of the programme
If you have any queries, please contact ekramul.hoque@nhs.net
Kind Regards,
NEL Training Hub

NEL USER GROUP 2022
2022-07-20 12:00 - 14:00
Come and join our first virtual NEL USER GROUP 2022.

NEL USER GROUP
Our aim is to bring you information and updates from CCG leads, Clinical system account managers and Relevant third parties.
Please join us on Wednesday 20th July 2022 at 12pm. The User Group will be held every 3 months thereafter.
AGENDA – To be confirmed

React MH
2022-07-20 12:00 - 13:00 | Online Session, United Kingdom
Take part in evidenced based training, aiming to help managers and supervisors have supportive wellbeing conversations with colleagues.
Click here to sign up: https://bit.ly/3I1HCla

Paediatric and Child Health Curricular Framework (PCHCF) for Advance Clinical Practitioners
2022-07-20 10:00 - 15:30 | Online Session, United Kingdom
On Wednesday 20 July 2022 the Paediatric and Child Health Curricular Framework (PCHCF) for Advance Clinical Practitioners writing group will be hosting an engagement event in Birmingham.
This event will be a chance to interact with the team who are in the final stages of writing the PCHCF, attendees will get a preview of the curricular framework and an opportunity to discuss how it can be used to support the ACP workforce.
The event will take place in on Wednesday 20 July 2022 from 10am-3.30pm
We welcome the opportunity to interact with attendees in person however we do have a virtual option if you are unable to attend on the day.
Please visit our website for registration links: https://www.rcpch.ac.uk/education-careers/supporting-training/acp-curriculum#engagement-event

Suicide First Aid Lite (4 hours)
2022-07-20 09:30 - 13:30 | Online Session, United Kingdom
CLICK HERE to register you place
The Suicide First Aid Lite (delivered virtually) is a half day course giving learners the knowledge and tools to understand that suicide is one of the most preventable deaths and some basic skills can help someone with thoughts of suicide stay safe from their thoughts and stay alive
SFA Lite is comprised of 2 parts over half day. The programme teaches the skills needed to identify someone who may be thinking about suicide and to pass the person onto a suicide first aider.
Suicide First Aid Lite (Virtual) training offers learning outcomes that are knowledge based and factual. This training can be used as a stand-alone programme or as the first part of a journey to learn suicide prevention skills.
Method of delivery:
Taught over half day using tutor facilitated socratic learning, tutor-led role- play, mini lectures, group work and audio-visual presentations. This is a has some interactive elements and is an emotionally engaging learning experience. Use of Camera and microphone is essential for quality and safety reasons, otherwise you will be asked to leave the session
Pre-training requirement
No previous experience or training is necessary. Participants will be asked to self-reflect and empathise with a person having thoughts of suicide.
Who should attend?
Multi-sector practitioners including health, housing, social care, education, criminal justice, call centre operators, private, voluntary and public sector workers and community members.
What previous attendees have feedback:
“Great and informative course which helped to identify a range of causes, reasons, signs of suicide and how to support someone in a moment of crisis”
“The trainer was excellent and very clear in her explanations. Her experience over the years giving examples of situations, really made the training feel real and not hypothetical”

Managing Our Safety on the Frontline
2022-07-20 09:00 - 13:00 | Online Session, United Kingdom
How have you responded to aggressive behaviours by customers/clients? What would/could you have done differently? How should/ could you have responded?

Target Audience:
Frontline staff, including admin/clerical/reception staff as well clinical and non-clinical.

Time
Start: 09:00 -end: 13:00 (including comfort and lunch breaks as necessary).
Allow 10 minutes before the start of the session for registration and AV equipment check

Delivery mode:
MS Teams – CLICK HERE TO REGISTER

Cost
£95 per delegate (inclusive of VAT) for attendees from Londonwide practices.
£120 per delegate (inclusive of VAT) for attendees from practices from other areas.

Course Overview
In these challenging times we are all facing increases in aggressive behaviour towards us and our colleagues. This half day workshop helps you to understand the context of that aggression and considers the appropriate responses as well as the support mechanisms available to achieve positive outcomes. We will examine your experiences and some of the responses and provide tools/techniques that can be applied for de-escalation.

Course Aims
The aims of the workshop are to understand the sources of aggression/ violence towards frontline staff and develop strategies for de-escalation by understanding patient/client expectations and behaviour.

Learning Outcomes
By the end of the workshop, you will:

understand the sources and context of aggression/conflict
develop responses to online/telephone or face to face aggressive behaviour
be empowered to develop a problem-solving mindset to de-escalate and ensure positive outcomes
record and report incidents
be aware of your work policies and processes for Staff Safety and Security/ Wellbeing

Format
Interactive with real life case studies

Presenter(s)
Amerjit Walia Fellow APM Chartered Fellow CIPD

tQuest WS190722
2022-07-19 14:00 - 15:00
**THIS SESSION IS ONLY FOR PRACTICES FROM CITY & HACKNEY CCG, WALTHAM FOREST CCG, NEWHAM CCG & TOWER HAMLETS CCG**

**THIS SESSION IS ONLY FOR PRACTICES FROM CITY & HACKNEY CCG, WALTHAM FOREST CCG, NEWHAM CCG & TOWER HAMLETS CCG**
In this session we will be looking at how to use tQuest to raise requests for Radiology/Pathology tests.
The following areas will be covered:

Setting up users for test requests

Manage test users

Printer set up

Raising a test request

Although the session is scheduled for 1 hour this may be reduced depending on the numbers of queries from attendees. Attendees can leave the session at any point if they feel their requirements have been met.

General Practice SPIN & Newly Qualified Fellowships Programme 2022/23 LAUNCH EVENT
2022-07-19 12:30 - 15:00 | Online Session, United Kingdom
We are very excited to be bringing together newly qualifying GPs, GPNs, practice
managers, system leads and portfolio partners across North East London (NEL).
This will be an opportunity to learn more about the programme,
listening to success stories, connect with the training hub and portfolio leads
and start to think through which offer might fit well with you.

AGENDA
12:30 – 12:35 – Welcome
12:35 – 12:55 – Overview of the Programme & Q&A
12:55 – 13:15 – Success Stories from Fellows
13:15 – 15:00 – Breakout Rooms;
– for Fellows: Rooms for Pathways where they will be able to learn more on the pathways and ask their questions
– for Practice Managers and GP Partners: A room specifically for PMs and GP Partners for their questions

Summer Wellbeing Summit
2022-07-19 10:00 - 14:00 | Online Session, United Kingdom
This month’s Summit will focus on self-care and the little things you can do to make a difference. The day will be broken into a number of sessions between 10am and 2pm, providing theoretical and practical advice and guidance, which you will be able to take back to your workplace and share with your colleagues. Click here to sign up: https://bit.ly/3I1HCla
