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X-WR-CALDESC:Events for NEL Training Hub
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DTSTART;TZID=Europe/London:20260512T090000
DTEND;TZID=Europe/London:20260512T120000
DTSTAMP:20260428T141250
CREATED:20260227T113449Z
LAST-MODIFIED:20260228T143028Z
UID:10003832-1778576400-1778587200@neltraininghub.org
SUMMARY:Sepsis 6 Awareness for Non-Clinical Staff
DESCRIPTION:This programme is ONLY open to reception and care navigation teams\, administrative and clerical staff\, practice managers and aspiring leaders\, and non-clinical team members working in North East London. \nThu 26 Mar 2026 | 1:00 pm to 4:00 pm \nTue 12 May 2026 | 9:00 am to 12:00 pm \nRegistration Link: https://medtribe.com/courses/sepsis-6-awareness-for-non-clinical-staff \nThis awareness-level session supports non-clinical staff to recognise sepsis as a medical emergency and act promptly within their role. It focuses on early warning cues\, communication\, and escalation during telephone or reception contacts\, without requiring clinical assessment or diagnosis. \nWhat participants will leave with: \n• Awareness of sepsis as a medical emergency and why early action matters \n• Confidence identifying red-flag cues during non-clinical interactions \n• Clear understanding of escalation and documentation responsibilities
URL:https://neltraininghub.org/event/sepsis-6-awareness-for-non-clinical-staff/2026-05-12/
LOCATION:Online Session\, United Kingdom
CATEGORIES:Administrators,Non Clinical,Practice Managers,Receptionists,Workforce Leads
ATTACH;FMTTYPE=image/png:https://neltraininghub.org/wp-content/uploads/2026/02/Screenshot-2026-02-27-at-11.34.00.png
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BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260512T130000
DTEND;TZID=Europe/London:20260512T160000
DTSTAMP:20260428T141250
CREATED:20260228T144119Z
LAST-MODIFIED:20260228T144120Z
UID:10003861-1778590800-1778601600@neltraininghub.org
SUMMARY:Delegation\, Supervision and Effective 1:1 Performance Reviews
DESCRIPTION:This programme is ONLY open to reception and care navigation teams\, administrative and clerical staff\, practice managers and aspiring leaders\, and non-clinical team members working in North East London. \nThu 30 Apr  2026 | 1:00 pm to 4:00 pm \nTue 12 May 2026 | 1:00 pm to 4:00 pm \nRegistration Link: https://medtribe.com/courses/delegation-supervision-and-effective-1-1-performance-reviews \nThis session equips non-clinical leaders with the skills to delegate safely\, supervise effectively\, and conduct meaningful 1:1 performance review. It focuses on governance\, accountability\, staff development\, and wellbeing. \nWhat participants will leave with: \n• Clear distinction between delegation and supervision \n• Structured approaches to effective 1:1s \n• Confidence managing performance and development conversations
URL:https://neltraininghub.org/event/delegation-supervision-and-effective-11-performance-reviews/2026-05-12/
LOCATION:Online Session\, United Kingdom
CATEGORIES:Administrators,Non Clinical,Practice Managers,Receptionists,Workforce Leads
ATTACH;FMTTYPE=image/png:https://neltraininghub.org/wp-content/uploads/2026/02/Screenshot-2026-02-27-at-12.10.03.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260513T090000
DTEND;TZID=Europe/London:20260513T120000
DTSTAMP:20260428T141250
CREATED:20260227T115432Z
LAST-MODIFIED:20260228T143230Z
UID:10003840-1778662800-1778673600@neltraininghub.org
SUMMARY:Care Navigation & Effective Signposting
DESCRIPTION:This programme is ONLY open to reception and care navigation teams\, administrative and clerical staff\, practice managers and aspiring leaders\, and non-clinical team members working in North East London. \nTue 21 Apr 2026 | 1:00 pm to 4:00 pm \nWed 13 May 2026 | 9:00 am to 12:00 pm \nRegistration Link: https://medtribe.com/courses/care-navigation-effective-signposting \nThis session equips General Practice administrative and clerical staff with the knowledge and confidence to support effective care navigation and safe signposting. Participants explore primary care pathways\, recognising patient need\, and when escalation is required rather than signposting. The training emphasises consistency\, equity\, and patient safety to support improved access and experience. \nWhat participants will leave with\n• Improved understanding of primary care pathways and navigation principles\n• Confidence distinguishing between safe signposting and situations requiring escalation\n• Practical approaches to supporting inclusive\, patient-centered access
URL:https://neltraininghub.org/event/care-navigation-effective-signposting/2026-05-13/
LOCATION:Online Session\, United Kingdom
CATEGORIES:Administrators,Non Clinical,Practice Managers,Receptionists,Workforce Leads
ATTACH;FMTTYPE=image/png:https://neltraininghub.org/wp-content/uploads/2026/02/Screenshot-2026-02-27-at-11.49.39.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260513T130000
DTEND;TZID=Europe/London:20260513T160000
DTSTAMP:20260428T141250
CREATED:20260227T113913Z
LAST-MODIFIED:20260414T095913Z
UID:10003834-1778677200-1778688000@neltraininghub.org
SUMMARY:Health Inequalities & Inclusive Access
DESCRIPTION:This programme is open to all primary care staff. \nTue 14 Apr 2026 | 9:00 am to 12:00 pm \nWed 13 May 2026 | 1:00 pm to 4:00 pm. \nRegistration Link: https://medtribe.com/courses/health-inequalities-inclusive-access \nThis session helps non-clinical staff understand health inequalities and their role in supporting fair\, safe access to care. It focuses on real-world access scenarios and aligns with Equality Act duties and CQC expectations. \nWhat participants will leave with \n• Improved understanding of health inequalities in primary care \n• Confidence supporting patients who require reasonable adjustments \n• Practical actions to improve access and patient experience
URL:https://neltraininghub.org/event/health-inequalities-inclusive-access/2026-05-13/
LOCATION:Online Session\, United Kingdom
CATEGORIES:Administrators,Non Clinical,Practice Managers,Receptionists,Workforce Leads
ATTACH;FMTTYPE=image/png:https://neltraininghub.org/wp-content/uploads/2026/02/Screenshot-2026-02-27-at-11.37.08.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260514T090000
DTEND;TZID=Europe/London:20260514T120000
DTSTAMP:20260428T141250
CREATED:20260227T114701Z
LAST-MODIFIED:20260228T143201Z
UID:10003838-1778749200-1778760000@neltraininghub.org
SUMMARY:CQC Readiness & Assessment Framework
DESCRIPTION:This programme is ONLY open to reception and care navigation teams\, administrative and clerical staff\, practice managers and aspiring leaders\, and non-clinical team members working in North East London. \nThu 16 Apr 2026 | 1:00 pm to 4:00 pm \nThu 14 May 2026 | 9:00 am to 12:00 pm \nRegistration Link: https://medtribe.com/courses/cqc-readiness-assessment-framework \nThis session provides a practical overview of the CQC assessment framework\, and the role non-clinical staff play in inspection readiness. Participants explore key lines of enquiry\, evidence requirements\, and how everyday administrative practice supports Safe\, Effective\, Caring\, Responsive\, and Well-Led domains. \nWhat participants will leave with \n• Clear understanding of the CQC framework and inspection expectations \n• Confidence in how their role contributes to inspection readiness \n• Practical actions to support governance and evidence management
URL:https://neltraininghub.org/event/cqc-readiness-assessment-framework/2026-05-14/
LOCATION:Online Session\, United Kingdom
CATEGORIES:Administrators,Non Clinical,Practice Managers,Receptionists,Workforce Leads
ATTACH;FMTTYPE=image/png:https://neltraininghub.org/wp-content/uploads/2026/02/Screenshot-2026-02-27-at-11.46.05.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260514T110000
DTEND;TZID=Europe/London:20260514T130000
DTSTAMP:20260428T141250
CREATED:20260420T152853Z
LAST-MODIFIED:20260420T152903Z
UID:10003923-1778756400-1778763600@neltraininghub.org
SUMMARY:HOUSING & HOMELESSNESS
DESCRIPTION:Registration link: https://www.eventbrite.co.uk/e/housing-and-homelessness-tickets-170400490454 \nAbout the training \nHomelessness\, or the threat of homelessness\, continues to be an issue that affect many of our service users. In an area like Newham\, where demand is high and accessing housing often comes with barriers\, the solutions can sometimes seem complex. The session is intended to help identify these obstacles and how to overcome them. Homelessness can be resolved\, but will only be achieved by building stronger partnerships and understanding the landscape in which we operate.
URL:https://neltraininghub.org/event/housing-homelessness/
LOCATION:Online Session\, United Kingdom
CATEGORIES:Administrators,Advanced Clinical Practitioners,Advanced Nurse Practitioner,Allied Health Professionals,Care Coordinators,Care Home Staff / Managers,Clinical Directors,Clinical Pharmacists,Community Link Workers,Community Nurse,Dietitians,Digital Transformation Leads,Emergency Care Practitioners,Enhanced Nurses,First Contact Physiotherapists,General Practice Nurses,GP Assistant,GPs & GP Trainees,Health and Wellbeing Coaches,Health Care Assistants,Mental Health Practitioners,Nursing Associates,Occupational Therapists,Paramedics,Patient Representative,Pharmacists,Pharmacy Technicians,Phlebotomists,Physician Associates,Physiotherapists,Podiatrists,Practice Managers,Receptionists,Social Care Staff,Social Prescribers,Supervisors & Educators,Voluntary Sector Workers,Workforce Leads
ATTACH;FMTTYPE=image/png:https://neltraininghub.org/wp-content/uploads/2026/04/Screenshot-2026-04-20-at-16.28.11.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260514T130000
DTEND;TZID=Europe/London:20260514T160000
DTSTAMP:20260428T141250
CREATED:20260227T112121Z
LAST-MODIFIED:20260416T090441Z
UID:10003908-1778763600-1778774400@neltraininghub.org
SUMMARY:De-Escalation Techniques & Managing Difficult Conversations
DESCRIPTION:This programme is ONLY open to reception and care navigation teams\, administrative and clerical staff\, practice managers and aspiring leaders\, and non-clinical team members working in North East London. \nThu 14 May 2026 | 1:00 pm to 4:00 pm \nRegistration Link: https://medtribe.com/courses/de-escalation-techniques-managing-difficult-conversations \nThe session focuses on recognising early escalation triggers\, using effective verbal and non-verbal de-escalation techniques\, and maintaining professional boundaries while remaining compassionate and calm. Training is grounded in realistic primary care scenarios and aligns with NHS values\, staff wellbeing priorities\, and CQC expectations around safety\, responsiveness\, and complaints management. \nWhat participants will leave with:\n• Increased confidence in managing challenging conversations safely and professionally\n• Practical de-escalation techniques applicable to face-to-face\, telephone\, and digital interactions\n• Clear understanding of escalation pathways\, boundaries\, and personal safety responsibilities
URL:https://neltraininghub.org/event/de-escalation-techniques-managing-difficult-conversations/2026-05-14/
LOCATION:Online Session\, United Kingdom
CATEGORIES:Administrators,Non Clinical,Practice Managers,Receptionists,Workforce Leads
ATTACH;FMTTYPE=image/png:https://neltraininghub.org/wp-content/uploads/2026/02/Screenshot-2026-02-27-at-11.18.24.png
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