NEL Training Hub

Delegation, Supervision and Effective 1:1 Performance Reviews
2026-04-30 13:00 - 16:00, 2026-05-12 13:00 - 16:00 (Europe/London) | Online Session, United Kingdom
This programme is ONLY open to reception and care navigation teams, administrative and clerical staff, practice managers and aspiring leaders, and non-clinical team members working in North East London.
Thu 30 Apr 2026 | 1:00 pm to 4:00 pm
Tue 12 May 2026 | 1:00 pm to 4:00 pm
Registration Link: https://medtribe.com/courses/delegation-supervision-and-effective-1-1-performance-reviews
This session equips non-clinical leaders with the skills to delegate safely, supervise effectively, and conduct meaningful 1:1 performance review. It focuses on governance, accountability, staff development, and wellbeing.
What participants will leave with:
• Clear distinction between delegation and supervision
• Structured approaches to effective 1:1s
• Confidence managing performance and development conversations

Cultural Competency & Working with Diverse Communities
2026-05-05 09:00 - 12:00 | Online Session, United Kingdom
This programme is open to all primary care staff.
Thu 23 Apr 2026 | 9:00 am to 12:00 pm
Tue 5 May 2026 | 9:00 am to 12:00 pm
Registration Link: https://medtribe.com/courses/cultural-competency-working-with-diverse-communities
This session supports staff to develop cultural awareness and confidence when working with diverse communities. It explores how culture, language, belief systems, and social context influence access, communication, safeguarding, and patient experience in General Practice.
What participants will leave with:
• Increased awareness of cultural influences on health, engagement, and access
• Practical approaches to recognising and reducing unconscious bias
• Greater confidence communicating respectfully and effectively with patients from diverse backgrounds.

Leadership Styles & Change Management
2026-05-06 09:00 - 12:00, 2026-05-20 13:00 - 16:00 | Online Session, United Kingdom
This programme is ONLY open to reception and care navigation teams, administrative and clerical staff, practice managers and aspiring leaders, and non-clinical team members working in North East London.
Wed 6 May 2026 | 9:00 am to 12:00 pm
Wed 20 May 2026 | 1:00 pm to 4:00 pm
Registration Link: https://medtribe.com/courses/leadership-styles-change-management
Designed for non-clinical leaders and aspiring leaders, this session explores leadership behaviours, team culture, and managing change in General Practice. It supports staff to engage positively with change and influence practice culture.
What participants will leave with:
• Understanding of leadership styles and their impact on teams
• Insight into managing change and resistance
• A practical action plan for leadership in practice

Clinical Safety Officer Training
2026-05-06 09:30 - 16:00 | Face to Face
CLICK HERE TO REGISTER

Are you a clinician passionate about clinical safety?
Do you want to use digital AI tools safely?
Do you want to gain expertise within your PCN to approve digital tools?
Would you like to be the point of contact within your PCN as a trained CSO (Clinical Safety Officer)?
In collaboration with Accurx, we are pleased to announce that registrations for a free CSO training workshop are now open! Led by our very own Dr Osman Bhatti, the session will set out to enable practices and PCNs to use digital tools with confidence.

​We are offering this funded training to one representative per PCN to ensure clinical safety expertise is distributed across the region. If your PCN already has a registered CSO you may not be eligible for this training.
​Those who have already completed CSO training are not eligible to attend.

​The course will include:

​​Pre-course e-learning module
​​Highly contextualised content for clinical safety governance in primary care
​​A system-wide view, not exclusively focused on Accurx
​​How to complete a clinical safety assessment for Accurx Scribe
​​Opportunity to join a WhatsApp community of CSOs for continued peer to peer support

​​Please note – In order to become a Clinical Safety Officer you must have:

​​Professional Registration with a current, valid registration with a UK professional regulatory body, such as the General Medical Council (GMC) or the Nursing and Midwifery Council (NMC).
​​Clinical Training & Experience in a clinical role relevant to the specific area of the digital systems you would be assessing
Confirmed Support from your PCN CD/NM

​​Accurx will cover the cost of the training session; however, this does not include travel expenses to the location.

Finance Management & Operational Oversight for GP Managers
2026-05-06 13:00 - 16:00 | Online Session, United Kingdom
Registration Link: https://medtribe.com/courses/finance-management-operational-oversight-for-gp-managers-non-clinical
Tue 28 Apr 2026 | 9:00 am to 12:00 pm
Wed 6 May 2026 | 1:00 pm to 4:00 pm
This programme is ONLY open to reception and care navigation teams, administrative and clerical staff, practice managers and aspiring leaders, and non-clinical team members working in North East London.
This session demystifies GP finance and operational oversight for managers and senior administrative staff. It focuses on understanding funding flows, budgets, governance, and sustainability in General Practice.
What participants will leave with:
• Understanding of GP income, expenditure, and financial governance
• Ability to link financial insight to operational decisions
• Awareness of common financial and operational risks

Compassionate, Inclusive and Trauma-Informed Communication
2026-05-07 09:00 - 12:00 | Online Session, United Kingdom
This programme is open to all primary care staff.
Wed 22 Apr 2026 | 1:00 pm to 4:00 pm
Thu 7 May 2026 | 9:00 am to 12:00 pm
Registration Link: https://medtribe.com/courses/compassionate-inclusive-and-trauma-informed-communication
This session introduces trauma-informed and inclusive communication principles tailored to General Practice administrative and patient-facing roles. Participants explore how trauma, inequality, disability, and previous healthcare experiences can influence behaviour and communication. The session focuses on practical strategies staff can use within their role to reduce distress, improve patient experience, and support psychologically safe interactions.
What participants will leave with
• Understanding of inclusive and trauma-informed communication and why it matters in primary care
• Increased confidence using compassionate, respectful language in challenging situations
• Practical strategies to respond to distress while maintaining professional boundaries

Investing in You: Quality Improvement Training
2026-05-07 13:30 - 16:30 | Online Session, United Kingdom
on 7th May, in-person at Whitechapel Town Hall.
Why invest in your development now?
The NHS landscape is ever-changing – perhaps now more than ever (although to be fair we’ve been saying that for 77 years…). With constant shifts in policy, structure and demand, one of the best investments you can make is in yourself. Learning new skills doesn’t just help you do your job better; it rewires how your brain approaches problems, opens new neural pathways, and builds resilience for whatever comes next.
Quality Improvement offers a structured, creative way to face challenges. It teaches you to test multiple potential solutions, learn from what works and what doesn’t, and share those lessons with others. The beauty of QI is that you use data to prove you’re heading in the right direction – no guesswork, just evidence.

What makes this training different?
There are many QI training programmes out there. What sets this one apart is the learning experience itself. We have been supporting the NHS in North East London for 12 years now – we know you, we know (or are!) our patients, we know the patch. Participants will be divided into small groups of around 10 people, each supported by a dedicated facilitator. This means real conversation, tailored guidance, and the space to ask questions that matter to your specific context.
EQUIP has also been building deep skills and experience in QI applied to population health. We’ve explored this field from angles you may not have encountered before – and we’re confident you’ll take away something new, a fresh lens on improvement that you can apply straight away.

“Learning is not about filling a bucket, but lighting a fire.”
— W.B. Yeats

Your thinking is still yours
In a world where AI can help us refine an email, polish a report, or even shape a newsletter like this one –your way of thinking remains uniquely yours. Technology can assist, but it cannot replace the creative spark that comes from understanding a problem deeply and imagining new possibilities. QI gives you the tools to channel that creativity into action, and the discipline to learn from every attempt.

Feed your brain. Challenge your assumptions. Join us on 7th May.
Complete the form to register

Do you have problem with the link?
Try Investing in You: Quality Improvement Training on 7th May (PM), in person in Whitechapel – Fill in form
If you have any questions, please contact nelondonicb.equip@nhs.net

Sepsis 6 Awareness for Non-Clinical Staff
2026-05-12 09:00 - 12:00 | Online Session, United Kingdom
This programme is ONLY open to reception and care navigation teams, administrative and clerical staff, practice managers and aspiring leaders, and non-clinical team members working in North East London.
Thu 26 Mar 2026 | 1:00 pm to 4:00 pm
Tue 12 May 2026 | 9:00 am to 12:00 pm
Registration Link: https://medtribe.com/courses/sepsis-6-awareness-for-non-clinical-staff
This awareness-level session supports non-clinical staff to recognise sepsis as a medical emergency and act promptly within their role. It focuses on early warning cues, communication, and escalation during telephone or reception contacts, without requiring clinical assessment or diagnosis.
What participants will leave with:
• Awareness of sepsis as a medical emergency and why early action matters
• Confidence identifying red-flag cues during non-clinical interactions
• Clear understanding of escalation and documentation responsibilities

Care Navigation & Effective Signposting
2026-05-13 09:00 - 12:00 | Online Session, United Kingdom
This programme is ONLY open to reception and care navigation teams, administrative and clerical staff, practice managers and aspiring leaders, and non-clinical team members working in North East London.
Tue 21 Apr 2026 | 1:00 pm to 4:00 pm
Wed 13 May 2026 | 9:00 am to 12:00 pm
Registration Link: https://medtribe.com/courses/care-navigation-effective-signposting
This session equips General Practice administrative and clerical staff with the knowledge and confidence to support effective care navigation and safe signposting. Participants explore primary care pathways, recognising patient need, and when escalation is required rather than signposting. The training emphasises consistency, equity, and patient safety to support improved access and experience.
What participants will leave with
• Improved understanding of primary care pathways and navigation principles
• Confidence distinguishing between safe signposting and situations requiring escalation
• Practical approaches to supporting inclusive, patient-centered access

Health Inequalities & Inclusive Access
2026-05-13 13:00 - 16:00 | Online Session, United Kingdom
This programme is open to all primary care staff.
Tue 14 Apr 2026 | 9:00 am to 12:00 pm
Wed 13 May 2026 | 1:00 pm to 4:00 pm.
Registration Link: https://medtribe.com/courses/health-inequalities-inclusive-access
This session helps non-clinical staff understand health inequalities and their role in supporting fair, safe access to care. It focuses on real-world access scenarios and aligns with Equality Act duties and CQC expectations.
What participants will leave with
• Improved understanding of health inequalities in primary care
• Confidence supporting patients who require reasonable adjustments
• Practical actions to improve access and patient experience

CQC Readiness & Assessment Framework
2026-05-14 09:00 - 12:00 | Online Session, United Kingdom
This programme is ONLY open to reception and care navigation teams, administrative and clerical staff, practice managers and aspiring leaders, and non-clinical team members working in North East London.
Thu 16 Apr 2026 | 1:00 pm to 4:00 pm
Thu 14 May 2026 | 9:00 am to 12:00 pm
Registration Link: https://medtribe.com/courses/cqc-readiness-assessment-framework
This session provides a practical overview of the CQC assessment framework, and the role non-clinical staff play in inspection readiness. Participants explore key lines of enquiry, evidence requirements, and how everyday administrative practice supports Safe, Effective, Caring, Responsive, and Well-Led domains.
What participants will leave with
• Clear understanding of the CQC framework and inspection expectations
• Confidence in how their role contributes to inspection readiness
• Practical actions to support governance and evidence management

HOUSING & HOMELESSNESS
2026-05-14 11:00 - 13:00 | Online Session, United Kingdom
Registration link: https://www.eventbrite.co.uk/e/housing-and-homelessness-tickets-170400490454
About the training
Homelessness, or the threat of homelessness, continues to be an issue that affect many of our service users. In an area like Newham, where demand is high and accessing housing often comes with barriers, the solutions can sometimes seem complex. The session is intended to help identify these obstacles and how to overcome them. Homelessness can be resolved, but will only be achieved by building stronger partnerships and understanding the landscape in which we operate.

De-Escalation Techniques & Managing Difficult Conversations
2026-05-14 13:00 - 16:00 | Online Session, United Kingdom
This programme is ONLY open to reception and care navigation teams, administrative and clerical staff, practice managers and aspiring leaders, and non-clinical team members working in North East London.
Thu 14 May 2026 | 1:00 pm to 4:00 pm
Registration Link: https://medtribe.com/courses/de-escalation-techniques-managing-difficult-conversations
The session focuses on recognising early escalation triggers, using effective verbal and non-verbal de-escalation techniques, and maintaining professional boundaries while remaining compassionate and calm. Training is grounded in realistic primary care scenarios and aligns with NHS values, staff wellbeing priorities, and CQC expectations around safety, responsiveness, and complaints management.
What participants will leave with:
• Increased confidence in managing challenging conversations safely and professionally
• Practical de-escalation techniques applicable to face-to-face, telephone, and digital interactions
• Clear understanding of escalation pathways, boundaries, and personal safety responsibilities

Safe Telephone Triage & Boundary Setting for Non-Clinical Staff
2026-05-19 13:00 - 16:00 | Online Session, United Kingdom
This programme is ONLY open to reception and care navigation teams, administrative and clerical staff, practice managers and aspiring leaders, and non-clinical team members working in North East London.
Thu 16 Apr 2026 | 9:00 am to 12:00 pm
Tue 19 May 2026 | 1:00 pm to 4:00 pm
Registration Link: https://medtribe.com/courses/safe-telephone-triage-boundary-setting-for-non-clinical-staff
This session supports non-clinical staff who regularly manage telephone contacts with patients. It focuses on gathering appropriate information, managing expectations, recognising red-flag symptoms, and escalating concerns safely without providing clinical advice. Through realistic GP scenarios, participants explore role boundaries, documentation requirements, and consistent approaches to telephone access that support patient safety and service efficiency.
What participants will leave with:
• Clear understanding of the scope and limits of non-clinical telephone triage
• Improved confidence in recognising red flags and escalating appropriately
• Practical language for managing expectations and setting boundaries

Office of the Public Guardian (OPG) Webinars for health and social care professionals
2026-05-20 12:30 - 13:30 | Online Session, United Kingdom
If you’re a health and social care professional, join OPG this spring for a series of webinars designed to support your knowledge and understanding of our services.
An introduction to OPG – Mar 5 from 12:30pm to 1:30pm GMT
https://www.eventbrite.co.uk/e/an-introduction-to-opg-tickets-1978149101212?aff=odcleoeventsincollection
Attorneys, deputies and decision-making – Apr 15 from 12:30pm to 1:30pm GMT+1
https://www.eventbrite.co.uk/e/attorneys-deputies-and-decision-making-tickets-1978156011882?aff=odcleoeventsincollection
Managing concerns about attorneys and deputies – May 20 from 12:30pm to 1:30pm GMT+1
https://www.eventbrite.co.uk/e/managing-concerns-about-attorneys-and-deputies-tickets-1978159019879?aff=odcleoeventsincollection

AI in Clinical Practice
2026-05-21 09:00 - 16:00 | Online Session, United Kingdom
Thursday 21 May 2026
New Hunt’s House, King’s College London, Guy’s Hospital Campus, Great Maze Pond, London SE1 9RT
Registration (via BookCPD): Link: https://bookcpd.com/course/ai-clinical-practice
Consultants £50
SAS Doctors & Residents £25
Lunch and refreshments included
Contact: aiinclinicalpractice@gmail.com
The day is designed to:

Introduce practical, clinician‑friendly AI fundamentals, covering key regulatory, ethical and medicolegal issues
Clarify essential knowledge for safe day‑to‑day AI use including clinical decision support and risk prediction
Build AI literacy for safe, responsible deployment focussing on patient safety in the digital age
Offer breakout sessions on education, careers, innovation & a hackathon
Include poster presentations and Dragons’ Den competition

Empowering clinicians to shape tomorrow’s healthcare
King’s Health Partners & Guy’s and St Thomas’ NHS Foundation Trust

Clinical Coding in Primary Care: Accuracy, Quality & Impact
2026-05-21 11:30 - 13:30 | Online Session, United Kingdom
Registration link: https://medtribe.com/courses/clinical-coding-in-primary-care-accuracy-quality-impact-non-clinical
Thu 23 Apr 2026 | 12:30 pm to 2:30 pm
Thu 21 May 2026 | 11:30 am to 1:30 pm

This programme is ONLY open to Population Health Leads, Data Analysts, GPs, Practice Managers, Care Coordinators, reception and care navigation teams, administrative and clerical staff, practice managers and aspiring leaders, and non-clinical team members working in North East London.
This practical session provides administrative and clerical staff with a clear

understanding of accurate clinical coding and safe documentation in General Practice.
It covers SNOMED CT principles, common coding pitfalls, and the impact of coding
quality on patient safety, population health management, QOF performance, and CQC
outcomes.
What participants will leave with:
• Understanding of why accurate coding is essential for safety and governance
• Improved confidence using SNOMED CT appropriately
• Ability to recognise and avoid common coding and documentation errors

Rethinking healthy eating: the science of dietary patterns in cancer prevention
2026-05-21 12:30 - 13:30 | Online Session, United Kingdom
Thursday 21 May 2026, 12.30pm
A year on since the launch of the Dietary and Lifestyle Patterns report from World Cancer Research Fund, the team share insights aligned to UK healthy living guidelines. This webinar explores the evidence behind whole-diet approaches to cancer prevention, highlighting dietary patterns linked with reduced risk and offering practical ways for health professionals to discuss sustainable, realistic dietary change with patients.
Rethinking healthy eating webinar, sign up link:
https://www.eventbrite.co.uk/e/1981573335188?aff=oddtdtcreator

NEL: Learning from Child Deaths
2026-05-21 13:00 - 14:00 | Online Session, United Kingdom
Thursday 21st May 2026, 1pm – 2pm
This 1 hour training supports all professionals and practitioners who may come into contact with families and might have an opportunity to give safer sleep information, however brief their contact is, and irrespective of their role e.g. fire fighters, paramedics, police officers, housing officers, GPs and health and education staff. This webinar is underpinned by the evidence acquired through the work of the Lullaby Trust charity.
The sudden and unexpected death of an infant is one of the most devastating tragedies that could happen to any family. This training looks at the risk factors for Sudden Unexpected Death in Infancy and the local picture including the introduction of a Safe Sleep standard and aims to provide basic advice on reducing the risk of SUDI and SIDS.
Click HERE to register.
