NEL Training Hub

Suicide First Aid Lite (4 hours)
2022-06-24 09:30 - 13:30 (Europe/London) | Online Session, United Kingdom
CLICK HERE to register you place
The Suicide First Aid Lite (delivered virtually) is a half day course giving learners the knowledge and tools to understand that suicide is one of the most preventable deaths and some basic skills can help someone with thoughts of suicide stay safe from their thoughts and stay alive
SFA Lite is comprised of 2 parts over half day. The programme teaches the skills needed to identify someone who may be thinking about suicide and to pass the person onto a suicide first aider.
Suicide First Aid Lite (Virtual) training offers learning outcomes that are knowledge based and factual. This training can be used as a stand-alone programme or as the first part of a journey to learn suicide prevention skills.
Method of delivery:
Taught over half day using tutor facilitated socratic learning, tutor-led role- play, mini lectures, group work and audio-visual presentations. This is a has some interactive elements and is an emotionally engaging learning experience. Use of Camera and microphone is essential for quality and safety reasons, otherwise you will be asked to leave the session
Pre-training requirement
No previous experience or training is necessary. Participants will be asked to self-reflect and empathise with a person having thoughts of suicide.
Who should attend?
Multi-sector practitioners including health, housing, social care, education, criminal justice, call centre operators, private, voluntary and public sector workers and community members.
What previous attendees have feedback:
“Great and informative course which helped to identify a range of causes, reasons, signs of suicide and how to support someone in a moment of crisis”
“The trainer was excellent and very clear in her explanations. Her experience over the years giving examples of situations, really made the training feel real and not hypothetical”

Supporting Universal 6-8 weeks Postnatal Check: London Maternity Clinical Network initiative
2022-06-24 13:00 - 14:00
This webinar will be taking place on
Friday 24th June from 13:00-14:00 via Microsoft Teams.
Event theme: Safeguarding- learning from recent reports and studies.
This event will be jointly chaired by Sunita Sharma (London Postnatal Clinical Lead, Obstetrician) and Anu Jacob (GP and SWL CCG Maternity Clinical Lead).

This webinar will focus on safeguarding in maternity, and include key practice points for GPs and primary care colleagues. Topics covered will include:
· SIDs and co-sleeping.
· Adverse Childhood Experiences
· Non-Accidental Injury
· Updates and learning from recent reports and studies.
There will also be information provided about Maternal Mental Health Services in London.

PLEASE CLICK HERE TO REGISTER YOUR ATTENDANCE

Newham Heart Failure Webinar
2022-06-25 09:30 - 12:30
DESCRIPTION
We would like to invite you to what we think is a “must” attend webinar for any local HCP who manages Heart Failure patients in Primary Care. The webinar will be chaired and co-presented by Dr Yassir Javaid who is a GPwSI cardiology and he will be joined by local expert Heart Failure Cardiologist at Newham Hospital, Dr Kula Ranjan.
The discussion between the speakers will be case based and cover all aspects of the modern diagnosis and management of heart failure relevant to primary care and will include an update on pharmacological optimisation, including the role of SGLT2is and which patients should be referred for assessment for device therapy.
There will also be a masterclass in simple ECG interpretation and an interactive case based quiz at the end to test your understanding.
Accredited CPD certificates (3 hours) and handouts will be emailed to all registered attendees following the event.

Welcome International Medical Graduates into the NHS
2022-06-27 13:00 - 14:00
The webinar will discuss the value of the induction programme and will include a demonstration of HEE elearning for healthcare’s induction elearning resource for newly recruited IMGs.
This induction programme has been developed in partnership with national organisations including the General Medical Council, British Medical Association, NHS England and Health Education England.
It will provide an opportunity to celebrate the collaboration and reflect on the need for the continuing partnership to support IMGs throughout their careers.
Please register HERE.
If you require any assistance with event registration, please email conferences@explosivegroup.com

GP - Community Pharmacy Consultation Service
2022-06-28 10:00 - 12:00
General Practice Staff Workshops
OPEN TO GENERAL PRACTICE STAFF ACROSS NORTH EAST LONDON
AIMED AT : RECEPTIONISTS, CARE NAVIGATORS, FRONT LINE NON CLINICAL STAFF
PLEASE CHOOSE ONE SESSION TO ATTEND
ALL SESSIONS WILL BE HELD VIRTUALLY VIA MICROSOFT TEAMS
A referral process from a General Practice to a Community Pharmacist GP CPCS has been developed & rolled out successfully both nationally and within
NEL. To allow GPs to create additional capacity giving them more time and focus to see patients who would otherwise be required to wait longer for appointments To enable pharmacists to utilise their skills and knowledge to further serve the community instead of booking a GP appointment for a minor illness assessment.

Newham Employability Training: Interview Skills
2022-06-28 13:00 - 14:00
Newham Training Hub would like to invite you to attend these employability sessions on various topics.
About this event
Session Two: Interview Skills including:
Researching job description
Preparing for questions
Body language
Interaction with interviewing panel.
Click HERE to register.

Cervical Health Training
2022-06-28 13:00 - 14:30, 2022-06-30 13:00 - 14:30, 2022-07-04 13:00 - 14:30, 2022-07-06 13:00 - 14:30
Target Audience Non clinical administrators, receptionists and other primary care staff who are often patient facing or tasked with speaking to patients (e.g. social prescribers).
This training will support the PCN DES, please encourage staff to attend
You will learn the below topics, which will enable you to have conversations with people in your community:
1. What is cervical cancer and how is it caused?
2. What are the signs & symptoms?
3. How can cervical cancer be prevented?
4. Barriers to screening & improving confidence in screening during the pandemic
Dates and times
•Mondays; 6thJune / 20thJune / 4thJuly
•Tuesdays; 14thJune / 28thJune / 12thJuly
•Wednesdays; 8thJune / 22ndJune / 6thJuly
•Thursdays; 16thJune / 30thJune / 14thJuly
All sessions are 1pm-2.30pm

Care Navigation (2 x 2 hours)
2022-06-29 09:30 - 14:00
The key objective of Active Signposting (AS) is to help patients access the right care at the earliest opportunity. It is a new system of ‘triage’ carried out at the first point of contact with the GP Practice by non-clinical staff under direction of the clinical team. There are numerous drivers for this patient centred approach and outcomes will include a more streamlined GP workload, improving efficiencies in terms of access to services and patient satisfaction. It will achieve this by releasing valuable GP time and resources. Staff will actively manage requests for GP appointments and safely redirect inappropriate GP consultations to the most appropriate care provider.
Objective: Active Signposting is a tool to develop the skills and career paths of non- clinical staff. Staff will move away from a passive role and have a more direct impact on patient health outcomes. The skills and abilities needed to undertake Active Signposting are valuable in other new non-traditional roles such as Document Management, HCA and Care Navigation. After this web workshop, staff will be confident in advising and referring patients to care providers who work either within the practice team or to external care providers. Active Signposting can present a challenging cultural shift for some teams – and we will explore the mechanisms to help make the changes as smooth as possible – some of this will build on the existing understanding, within the practice, of the need to change and a realisation of benefits these

Working with Women Experiencing Multiple Disadvantage
2022-06-29 10:00 - 13:00
Aimed at professionals working across voluntary or statutory sector (see boroughs listed below).

About this event
Are you are you working in the voluntary or statutory sector in any of the following boroughs?
Barking & Dagenham
Bromley
Greenwich
Hackney
Hammersmith & Fulham
Havering
Kingston
Newham
Richmond
Tower Hamlets
If you would like to increase your understanding of how to support women experiencing problematic substance use, exploitation and violence, involvement in trafficking and prostitution, homelessness, or those who are in contact with the Criminal Justice Service, then please join us for our interactive online workshop.
We will be sharing good practice tools and techniques aimed at helping you engage women and make appropriate onward referrals to specialist services.
Learning Outcomes:
• Increase knowledge of sexual and domestic violence, to improve access to support and services for women.
• Increase knowledge among professionals about women’s experience of VAWG, exploitation homelessness, substance use and how the areas intersect.
• Increase knowledge among professionals about strategies for supporting/referring women who experience violence, exploitation, substance use and homelessness.
nia has been delivering services for women, girls and children who have experienced sexual and domestic violence since 1975. nia is run for women and children by women, providing services developed in consultation with women who have experienced men’s violence, and from a proudly feminist perspective.
Please click on the link for nia GDPR statement: https://niaendingviolence.org.uk/privacy-policy/

Active Ageing and Frailty Webinar
2022-06-29 11:30 - 13:00
ADPH, GLA, NHSEI London, London Councils and the Office for Health Improvement and Disparities are hosting a learning and networking event on the 29th of June from 11.30 am-1 pm, focused on active ageing, frailty and promoting healthy lifestyles across London, and we’d love to see you there.
This event is targeted at NHS, public health, local authority, and academic leaders and is a valuable opportunity to share learning across London and meet colleagues who can help you progress this agenda within your local system.
Hear from ICSs across London at how they are addressing frailty, a new report out on frailty diversity and communication as well as how active ageing is being promoted.
Book your place on Eventbrite and share this widely across your networks.

London Health Ageing Network: Active ageing, frailty and promoting healthy lifestyles across London
2022-06-29 11:30 - 13:00
ADPH, GLA, NHSEI London, London Councils and the Office for Health Improvement and Disparities are hosting a learning and networking event 29th June 11.30-1pm, focused on active ageing, frailty and promoting healthy lifestyles across London, and we’d love to see you there.
This event is targeted at NHS, public health, local authority, and academic leaders and is a valuable opportunity to share learning across London and meet colleagues who can help you progress this agenda within your local system.
Hear from ICSs across London and how they are addressing frailty, a new report out on frailty diversity and communication as well how active ageing is being promoted.
Click HERE to register your place.

CQC Compliance
2022-06-29 13:00 - 16:00
‘Getting ready for CQC’
– The key elements of CQC compliance
– CQC’s approach – Hot topics
– Common pitfalls and top tips
– Evidence requirements and your questions answered

The Receptionist in Primary Care
2022-06-29 13:00 - 16:30
FULLY BOOKED. PLEASE ADD NAME TO WAITING LIST
The Receptionist in Primary Care – a funded programme for new reception staff working in North East London
Day 1 22/6/22 13:00-16:30
Day 2 29/6/22 13:00-16:30
Day 3 6/7/22 13:00-16:30
Day 4 13/7/22 13:00-16:30
Day 5 20/7/22 13:00-16:30
North East London Training Hub are pleased to offer this development programme for Reception staff working in General Practice. The programme consists of 5 half day workshops delivered virtually. A choice of two cohorts is initially being offered. Full attendance required to obtain CPD certificate.
The aim of these workshops are to equip reception staff with the necessary knowledge and skill to work effectively in general practice. A detailed information sheet of the workshops is attached. The programme workshops will include the following aspects of being a receptionist:
• Understanding the NHS
• Roles & Responsibilities of the Receptionist
• Providing Services to Patients
• Confidentiality in General Practice
• Communication & Customer Service
Who is the programme targeted at?
Although the primary target audience are Reception and admin staff who have been in post less than 12 months, other staff may take advantage of the programme.
When will the programme run? And how to register?
There are initially 2 cohorts being offered to run across June and July. Please click on the preferred cohort below to register. Places are limited, please register early. If places are full, do add name to waiting list so priority places can be offered on future cohorts
What is the delivery format?
The programme will be delivered virtually across 5 x half day workshops. The workshops will be run across 5 weeks (1 half day per week). Prior to registering places, managers and learners must ensure you have access to appropriate equipment to enable full participation. This includes a working camera and microphone, and participation in protected time. This is a participatory programme and those attending are required to have their cameras on and to take part in the activities on the day.
How much will it cost? And will there be certification?
The programme is valued at £300 PP excluding administrative expenses. This is being fully funded by NEL Training Hub. Upon completion of the programme, participants will be issued a programme completion CPD certificate. All five workshops must be completed to obtain this. Participants must only attend the workshops on the cohort they book on. All learners will be expected to engage in the evaluation process of the programme
If you have any queries, please contact ekramul.hoque@nhs.net
Kind Regards,
NEL Training Hub

Difficult Conversations Workshop
2022-06-29 13:30 - 17:00
Improve your confidence in having good ‘end of life conversations’ Our interactions are significant and have a lasting impact on patients and their families
Highly interactive workshop:
• Improves confidence, skills & knowledge having compassionate & effective conversations
• Explores common themes & blocks
• Builds on how you currently talk with patients, residents and families about living as well as possibly through new diagnoses, deterioration and dying
• Unleashing the power of your MDT
• Incorporating ‘What Matters Most’ language in preferences for care and future planning
• Managing your emotions
• Highlights legal issues and other important resources
To book a place please email: reception@difficultconversations.org.uk

CQC Assessment
2022-06-30 09:30 - 12:30
This module looks at the CQC Inspection process and how to deal with them. We will focus on how to create a culture of buy-in within the GP Practice through a better understanding of the CQC assessment framework. The module will be delivered as an interactive session with practical guidance to enable participants to map the techniques onto their own practice – and has been fully updated to incorporate the CQC Inspection changes applicable from the onset of Covid-19. Case studies will be used to provide tips and insights on good practice and, also inadequate General Practice. Group work will be facilitated on all aspects of the programme so that participants also develop their understanding of the Assessment process by interacting with colleagues. The aim is to provide a practical usable framework for CQC compliance.
Objectives: participants will improve their understanding of the CQC Assessment process. The module will provide a detailed insight into the key lines of enquiry and how to prepare. The workshop will provide guidance of good practices and equally important, on what inadequate services look like – enabling you to adopt practiced due diligence techniques that will help to mitigate risks and will also help with all aspects of compliance of the Quality Care Commission rules.

TNW: A&G Guidance Knowledge Exchange: Data and Voice from Secondary Care
2022-06-30 12:30 - 13:30
Come join us to explore how your practice can make full use of the Advice & Guidance service for clinical advice and referrals. Join this 55-minute Knowledge Exchange and find out ways your practice can improve the use of this valuable service.
We would like to invite you to our second knowledge exchange on Advice & Refer (A&R) in collaboration with NHS North East London CCGs (TNW)/ Barts Health NHS Trust and EQUIP.
This event is for you if

You are a GP or administrator who works in TNW and
You use eRS to seek advice and/or referral through to any of the hospitals within Barts Health NHS Trusts.

The event will set out changes to referral pathways, recent data – and what this means for your practice and your patients, allowing you to learn from other practices how these processes could be optimised.
What to expect?

In this 55 minute session we hope to cover:
How to own your practice data and identify the meaning behind the data;
Hear from a Special Guest speaker from a Consultant at Barts Health NHS Trust who is leading on managing an Advice and Refer service;
Engage with colleagues in breakout rooms where practices across TNW can share experiences, tips and recommendations with each other to improve processes within your organisation

We are looking forward to welcoming you and sharing the wealth of knowledge we have across North East London on utilising this new referral pathway and help solve some of the problems colleagues may be having.
For info, email Leon (leon.clark@nhs.net) or Roberto (roberto.tamsanguan@nhs.net)

Primary Care Improvement Community Local Networks Listening session
2022-06-30 16:00 - 17:00, 2022-07-06 12:30 - 13:30
What could you get done for your colleagues and patients if you could connect on a local footprint with other enthusiasts?
The shifting landscapes in healthcare have created an opportunity and need for localised Primary Care Improvement Communities (PCIC) – bringing together the skills and passion for sustainable change. Do you have an interest in co-producing, or connections with, your local QI network? We want to hear from you to share wins and learning from what has been done already, and help emerging groups develop.
Join our virtual listening sessions for PCIC members. These informal sessions will give you a chance to share your views and experience and shape our thinking.

Register a place

Giving out Normal Blood Test
2022-07-01 12:00 - 14:00
Support for frontline staff to confidently give out normal blood results. Based on the BBB training where in the initial 3 months they had saved around 50-60 appointments at St Andrews. They had 100% accuracy giving out results (ie those patients that were told the results were normal did actually have normal results and no one was falsely told this). Feedback from all receptionists was positive as they were getting frustrated that they could see results filed as normal but had to book appts with Drs or nurses and often when Drs called patients, their calls were missed so patients would call back to speak Dr and this would unnecessarily increase call volumes. So they felt the training not only saved appts but also reduced the call volume and hence workload for them.

An Introduction to Medical Terminology
2022-07-04 09:30 - 12:30
This web workshop session is for those who would benefit from understanding the component parts of medical terminology. An understanding of medical terminology is essential for anyone working in the medical industry. Delegates will be able to apply the learning to every-day situations back in the practice.
This session gives administration, clerical and clinical support staff an introduction to the understanding of general medical terminology. It provides an excellent professional development opportunity for staff working in a clinical environment such as HCAs, physiotherapy assistants, assistant practice managers, practice pharmacy assistants, clinical coding etc. Participants will improve their confidence, their communication skills and service delivery.
All delegates will be provided with course handouts and will be issued with a certificate after the session.
Learning Outcomes

Understanding of the origins of medical terminology
Understand how medical terms are constructed
Be able to understand medical terms by breaking them down into component parts
Understand and enjoy your job a little bit more…

NEL Admin & Reception training: Confidentiality in General Practice
2022-07-05 09:30 - 13:00
This workshop is designed to provide delegates with the knowledge they require to ensure confidentiality in a general practice setting. The workshop will give them an understanding of the key guidance and legislation as well as practical ways in which confidentiality should be maintained. The workshop will use common scenarios and examples to examine the risks and the appropriate actions that should be taken. Delegates will conclude with an action plan to clarify the key improvements or changes that need to be implemented.

Correspondence & Workflow optimisation (2 x 2 hours)
2022-07-05 12:30 - 17:00
There is a widely held belief that a strengthened version of general practice is essential
to the wider sustainability of the NHS and that general practices themselves seem more open to new ways of working than ever before. It’s about ‘Doing more with the same, rather than doing more will less’ but it’s also about ‘Doing things differently’ and that means addressing both skills and processes.
One of the great strengths of UK general practice is its diversity and its adaptability.
This adaptability has been especially evident in its rapid response to COVID-19. The General Practice Forward View 5 Year Plan had already begun to introduce new/emerging technologies but the demands of COVID-19 have seen practices adopting these new technologies at pace. There have been two significant changes to the delivery of care in general practice.

The first is the acceptance that virtual consultations will be the default method by which the majority of all clinical / patient contact will take place. The second is that contact with the practice team will be routed through digital methods rather than by attending or calling in person. New principles and processes are emerging to help embed and support these new working methods as traditional roles are either adapted or replaced.

Correspondence Management represents one of the new processes that was swiftly adopted during COVID. It is especially important as there has been a substantial increase in correspondence being received in practice. To enable a more streamlined GP workload, valuable GP time must be released. This will be achieved bytraining non-clinical staff to manage all incoming documentation including clinical correspondence and safely redirecting only the most appropriate information to GP’s.

Staff trained in Correspondence Management & Clinical coding will read, code and action all other necessary work against a framework based on robust protocols agreed within the practice and in so doing will free up GP time and improve the use of resources throughout the practice. It will require change – both in terms roles and responsibilities.

The Objectives
This module will give delegates the opportunity to reflect on the changes of the last 6 months and understand how new technologies and consultation types will continue to impact on traditional work patterns. It will help focus on and enhance current skills and increase delegates confidence to deliver care through Document Management as part of their role in the new environment.

Effective Correspondence Management & Clinical coding will help to deliver NHS England’s Digitalisation Plan, increased QoF, National, Directed and Locally Enhanced Service targets by capturing all relevant uncoded data at the earliest opportunity. This will lead to a reduction in the need for appointments as tests and procedures carried out elsewhere are quickly identified, reducing duplications.

Correspondence Management also provides a mechanism and route map to develop the skills and career paths of non- clinical staff. Practice staff will move away from a passive role and have a more direct impact on patient health outcomes. The skills and abilities needed to undertake CM are valuable in other new non-traditional roles such as Active Signposting, HCA and Care Navigation.

With relevant IT shared care agreements in place, a team of CM trained staff can support a number of practices from one ‘hub’ or host site. It can enable a consistent approach to data management across a given locality or CCG area. This will assist in the delivery of area wide health care outcomes. CM also has the potential for streamlining services by managing resources across multiple practices.

The day will be tailored towards particular CCGs or Federations key drivers and will be interactive to ensure that the outcomes of the day are directly applicable to the practices participating in the session.

Learning Objectives

Understand how new technologies have influenced the way GP’s and Clinicians behave in practice.
Understand how these changes have affected the traditional roles of administrators / support staff.
Understand how Correspondence Management works
Help staff gain skills and confidence to deliver Document Management
Recap on Medical Terminology
Understand the Benefits and Risks associated with Document Management

Understand what changes are necessary for successful implementation for:

administrators
clinical staff
patient safety

Understand the need for capturing data at the earliest opportunity / templates and Read coding
Understand the need for agreed robust protocols and flowcharts
Understand the need for robust auditing and ongoing reviews
To help practices formulate a plan for implementation
To help localities implement Correspondence Management across clusters of practices

NEL Admin & Reception training: Providing Services to Patients
2022-07-05 13:00 - 16:30
The primary objective of this workshop is to provide delegates with an understanding of the needs of their patients and how their population group is made up. Delegates will learn about diversity and its impact upon health and healthcare and the nature of fair and unfair treatment. Delegates will also examine the impact of disability and the workings of the Equality Act. The first section will conclude with a look at the NHS complaints procedure and its implementation in general practice. The second part of this workshop will concentrate on health and safety at work with a focus on the key issues to ensure that staff protect themselves and others from the risks at work.

Suicide First Aid: Understanding Suicide Intervention (2 x half days)
2022-07-06 08:00 - 17:00
Wednesday 8th & Thursday 9th June 2022, 1300 – 1700 (both days)
Wednesday 6th & Thursday 7th July 2022, 0930 – 1230 (both days)
Wednesday 13th & Thursday 14th July 2022, 1300 – 1700 (both days)
*Click on course dates above to register*
The one day course (delivered across 2 half days virtually) is accredited by City & Guilds, making it the route to the UK’s only national qualification in Suicide Prevention. The programme is evidence-based, interactive, and covers both theory and practical skills. Training open to all staff working in North East London
Participants learn and practice the skills needed to identify someone who may be thinking about suicide, and to competently intervene to help create a safe plan, as a first aid approach.
Course content:

The impact and value of personal and professional experience with suicide
Barriers that prevent people at risk seeking help
Prevalence of suicide thoughts and suicide behaviours
The Signs of Suicide and the Suicide-Safety Guide
Partnership working and community resources

Methods of delivery
Taught as a full-day course, using tutor-facilitated Socratic learning, tutor-led role- play, mini lectures, group work and audio-visual presentations. Use of Camera and microphone is essential for quality and safety reasons, otherwise you will be asked to leave the session
Learning outcomes:

Suicide behaviour; reasons and magnitude of the community health problem.
Role of the carer in managing suicide interventions; different roles with different people
Understand approaches and process of suicide intervention including desired outcomes
Understand the importance of self-reflection and personal impact when working with suicide and people at risk

What previous attendees have feedback:
“Really informative and brilliant course that had clear steps in how to support anyone thinking about suicide”

BECOME A LEADERSHIP SUPPORT CIRCLE FACILITATOR
2022-07-06 09:30 - 13:00
What are Leadership Support Circles?
Leadership Support Circles are a reflective space for managers at all levels to come together in a multi-disciplinary setting to share their experiences and be heard.
About becoming a Leadership Support Circle Facilitator
Leadership Support Circle Facilitators support our people managers by creating a safe space for reflecting, sharing and developing. The Leadership Support Circle Facilitator undertakes a very skilled role, it will help if you have experience of working with groups, managing difficult emotions or managing people.
Cohort 1 training course dates….
CLICK HERE

Prescribing & Long Term Conditions
2022-07-06 10:00 - 12:00
Those trained will be able to:

Advanced emis functions learning
Utilisation of WebGP/e-consultation for prescription requests e.g. repeat contraception, travel related medications
Learning around top 10 commonly requested medications and issues relevant to these including need for monitoring
A better understanding of the needs of patients with chronic diseases such as diabetes, asthma, hypertension etc, which impact prescription requests
Non-medical prescribing e.g. health trainers or weight loss programmes prescribing

Becoming a Prescribing Champion
2022-07-06 10:00 - 12:00
