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DTSTART;TZID=Europe/London:20260421T130000
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UID:10003839-1776776400-1776787200@neltraininghub.org
SUMMARY:Care Navigation & Effective Signposting
DESCRIPTION:This programme is ONLY open to reception and care navigation teams\, administrative and clerical staff\, practice managers and aspiring leaders\, and non-clinical team members working in North East London. \nTue 21 Apr 2026 | 1:00 pm to 4:00 pm \nWed 13 May 2026 | 9:00 am to 12:00 pm \nRegistration Link: https://medtribe.com/courses/care-navigation-effective-signposting \nThis session equips General Practice administrative and clerical staff with the knowledge and confidence to support effective care navigation and safe signposting. Participants explore primary care pathways\, recognising patient need\, and when escalation is required rather than signposting. The training emphasises consistency\, equity\, and patient safety to support improved access and experience. \nWhat participants will leave with\n• Improved understanding of primary care pathways and navigation principles\n• Confidence distinguishing between safe signposting and situations requiring escalation\n• Practical approaches to supporting inclusive\, patient-centered access
URL:https://neltraininghub.org/event/care-navigation-effective-signposting/2026-04-21/
LOCATION:Online Session\, United Kingdom
CATEGORIES:Administrators,Non Clinical,Practice Managers,Receptionists,Workforce Leads
ATTACH;FMTTYPE=image/png:https://neltraininghub.org/wp-content/uploads/2026/02/Screenshot-2026-02-27-at-11.49.39.png
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DTSTART;TZID=Europe/London:20260422T090000
DTEND;TZID=Europe/London:20260422T120000
DTSTAMP:20260430T013405
CREATED:20260227T115551Z
LAST-MODIFIED:20260416T090306Z
UID:10003841-1776848400-1776859200@neltraininghub.org
SUMMARY:Understanding Social Determinants of Health
DESCRIPTION:This programme is open to all primary care staff. \nWed 22 Apr 2026 | 9:00 am to 12:00 pm \nRegistration Link: https://medtribe.com/courses/understanding-social-determinants-of-health \nThis session explores how social\, economic\, and environmental factors influence patient health and engagement with services. Participants examine the implications for administrative roles and how staff can respond appropriately within their scope of practice.\n\nWhat participants will leave with\n• Understanding of key social determinants affecting patients\n• Ability to recognise barriers to access and engagement\n• Practical\, role-appropriate responses to support equity
URL:https://neltraininghub.org/event/understanding-social-determinants-of-health/
LOCATION:Online Session\, United Kingdom
CATEGORIES:Administrators,Non Clinical,Practice Managers,Receptionists,Workforce Leads
ATTACH;FMTTYPE=image/png:https://neltraininghub.org/wp-content/uploads/2026/02/Screenshot-2026-02-27-at-11.55.36.png
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DTSTART;TZID=Europe/London:20260422T130000
DTEND;TZID=Europe/London:20260422T160000
DTSTAMP:20260430T013405
CREATED:20260227T120032Z
LAST-MODIFIED:20260414T100256Z
UID:10003843-1776862800-1776873600@neltraininghub.org
SUMMARY:Compassionate\, Inclusive and Trauma-Informed Communication
DESCRIPTION:This programme is open to all primary care staff. \nWed 22 Apr 2026 | 1:00 pm to 4:00 pm \nThu 7 May 2026 | 9:00 am to 12:00 pm \nRegistration Link: https://medtribe.com/courses/compassionate-inclusive-and-trauma-informed-communication \nThis session introduces trauma-informed and inclusive communication principles tailored to General Practice administrative and patient-facing roles. Participants explore how trauma\, inequality\, disability\, and previous healthcare experiences can influence behaviour and communication. The session focuses on practical strategies staff can use within their role to reduce distress\, improve patient experience\, and support psychologically safe interactions. \nWhat participants will leave with \n• Understanding of inclusive and trauma-informed communication and why it matters in primary care \n• Increased confidence using compassionate\, respectful language in challenging situations \n• Practical strategies to respond to distress while maintaining professional boundaries
URL:https://neltraininghub.org/event/compassionate-inclusive-and-trauma-informed-communication/2026-04-22/
LOCATION:Online Session\, United Kingdom
CATEGORIES:Administrators,Non Clinical,Practice Managers,Receptionists,Workforce Leads
ATTACH;FMTTYPE=image/png:https://neltraininghub.org/wp-content/uploads/2026/02/Screenshot-2026-02-27-at-11.59.47.png
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DTSTART;TZID=Europe/London:20260423T090000
DTEND;TZID=Europe/London:20260423T120000
DTSTAMP:20260430T013405
CREATED:20260227T120404Z
LAST-MODIFIED:20260414T100354Z
UID:10003845-1776934800-1776945600@neltraininghub.org
SUMMARY:Cultural Competency & Working with Diverse Communities
DESCRIPTION:This programme is open to all primary care staff. \nThu 23 Apr 2026 | 9:00 am to 12:00 pm \nTue 5 May 2026 | 9:00 am to 12:00 pm \nRegistration Link: https://medtribe.com/courses/cultural-competency-working-with-diverse-communities \nThis session supports staff to develop cultural awareness and confidence when working with diverse communities. It explores how culture\, language\, belief systems\, and social context influence access\, communication\, safeguarding\, and patient experience in General Practice. \nWhat participants will leave with: \n• Increased awareness of cultural influences on health\, engagement\, and access \n• Practical approaches to recognising and reducing unconscious bias \n• Greater confidence communicating respectfully and effectively with patients from diverse backgrounds.
URL:https://neltraininghub.org/event/cultural-competency-working-with-diverse-communities/2026-04-23/
LOCATION:Online Session\, United Kingdom
CATEGORIES:Administrators,Non Clinical,Practice Managers,Receptionists,Workforce Leads
ATTACH;FMTTYPE=image/png:https://neltraininghub.org/wp-content/uploads/2026/02/Screenshot-2026-02-27-at-12.02.51.png
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DTSTART;TZID=Europe/London:20260423T123000
DTEND;TZID=Europe/London:20260423T143000
DTSTAMP:20260430T013405
CREATED:20260306T094607Z
LAST-MODIFIED:20260414T095833Z
UID:10003875-1776947400-1776954600@neltraininghub.org
SUMMARY:Clinical Coding in Primary Care: Accuracy\, Quality & Impact
DESCRIPTION:Registration link: https://medtribe.com/courses/clinical-coding-in-primary-care-accuracy-quality-impact-non-clinical \nThu 23 Apr 2026 | 12:30 pm to 2:30 pm \nThu 21 May 2026 | 11:30 am to 1:30 pm \n\nThis programme is ONLY open to Population Health Leads\, Data Analysts\, GPs\, Practice Managers\, Care Coordinators\, reception and care navigation teams\, administrative and clerical staff\, practice managers and aspiring leaders\, and non-clinical team members working in North East London. \nThis practical session provides administrative and clerical staff with a clear \n\nunderstanding of accurate clinical coding and safe documentation in General Practice.\nIt covers SNOMED CT principles\, common coding pitfalls\, and the impact of coding\nquality on patient safety\, population health management\, QOF performance\, and CQC\noutcomes.\nWhat participants will leave with:\n• Understanding of why accurate coding is essential for safety and governance\n• Improved confidence using SNOMED CT appropriately\n• Ability to recognise and avoid common coding and documentation errors
URL:https://neltraininghub.org/event/clinical-coding-in-primary-care-accuracy-quality-impact/2026-04-23/
LOCATION:Online Session\, United Kingdom
CATEGORIES:Administrators,Non Clinical,Practice Managers,Receptionists,Workforce Leads
ATTACH;FMTTYPE=image/png:https://neltraininghub.org/wp-content/uploads/2026/03/Screenshot-2026-03-06-at-09.45.32.png
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