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DTSTART;TZID=Europe/London:20260324T090000
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UID:10003827-1774342800-1774353600@neltraininghub.org
SUMMARY:De-Escalation Techniques & Managing Difficult Conversations
DESCRIPTION:This programme is ONLY open to reception and care navigation teams\, administrative and clerical staff\, practice managers and aspiring leaders\, and non-clinical team members working in North East London. \nThu 14 May 2026 | 1:00 pm to 4:00 pm \nRegistration Link: https://medtribe.com/courses/de-escalation-techniques-managing-difficult-conversations \nThe session focuses on recognising early escalation triggers\, using effective verbal and non-verbal de-escalation techniques\, and maintaining professional boundaries while remaining compassionate and calm. Training is grounded in realistic primary care scenarios and aligns with NHS values\, staff wellbeing priorities\, and CQC expectations around safety\, responsiveness\, and complaints management. \nWhat participants will leave with:\n• Increased confidence in managing challenging conversations safely and professionally\n• Practical de-escalation techniques applicable to face-to-face\, telephone\, and digital interactions\n• Clear understanding of escalation pathways\, boundaries\, and personal safety responsibilities
URL:https://neltraininghub.org/event/de-escalation-techniques-managing-difficult-conversations/2026-03-24/
LOCATION:Online Session\, United Kingdom
CATEGORIES:Administrators,Non Clinical,Practice Managers,Receptionists,Workforce Leads
ATTACH;FMTTYPE=image/png:https://neltraininghub.org/wp-content/uploads/2026/02/Screenshot-2026-02-27-at-11.18.24.png
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DTSTART;TZID=Europe/London:20260325T130000
DTEND;TZID=Europe/London:20260325T160000
DTSTAMP:20260430T025453
CREATED:20260227T112941Z
LAST-MODIFIED:20260228T142956Z
UID:10003829-1774443600-1774454400@neltraininghub.org
SUMMARY:Safe Documentation & AI Risk Management in Primary Care
DESCRIPTION:This programme is ONLY open to reception and care navigation teams\, administrative and clerical staff\, practice managers and aspiring leaders\, and non-clinical team members working in North East London. \nWed 25 Mar 2026 | 1:00 pm to 4:00 pm\nWed 29 Apr 2026 | 9:00 am to 12:00 pm \nRegistration Link: https://medtribe.com/courses/safe-documentation-ai-risk-management-in-primary-care \nThis session reflects Dr Verma’s extensive experience in practice transformation and digital implementation. It focuses on safe administrative documentation\, information governance\, and emerging risks associated with digital and AI-supported systems in primary care. Participants explore best practice in record keeping\, what should and should not be documented\, and how to recognise and escalate system-related risks.\n\nWhat participants will leave with:\n• Improved understanding of safe\, accurate\, and contemporaneous documentation\n• Awareness of digital and AI-related risks in primary care systems\n• Confidence in governance responsibilities and escalation processes
URL:https://neltraininghub.org/event/safe-documentation-ai-risk-management-in-primary-care/2026-03-25/
LOCATION:Online Session\, United Kingdom
CATEGORIES:Administrators,Non Clinical,Practice Managers,Receptionists,Workforce Leads
ATTACH;FMTTYPE=image/png:https://neltraininghub.org/wp-content/uploads/2026/02/Screenshot-2026-02-27-at-11.28.53.png
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DTSTART;TZID=Europe/London:20260326T130000
DTEND;TZID=Europe/London:20260326T160000
DTSTAMP:20260430T025453
CREATED:20260227T113449Z
LAST-MODIFIED:20260228T143028Z
UID:10003831-1774530000-1774540800@neltraininghub.org
SUMMARY:Sepsis 6 Awareness for Non-Clinical Staff
DESCRIPTION:This programme is ONLY open to reception and care navigation teams\, administrative and clerical staff\, practice managers and aspiring leaders\, and non-clinical team members working in North East London. \nThu 26 Mar 2026 | 1:00 pm to 4:00 pm \nTue 12 May 2026 | 9:00 am to 12:00 pm \nRegistration Link: https://medtribe.com/courses/sepsis-6-awareness-for-non-clinical-staff \nThis awareness-level session supports non-clinical staff to recognise sepsis as a medical emergency and act promptly within their role. It focuses on early warning cues\, communication\, and escalation during telephone or reception contacts\, without requiring clinical assessment or diagnosis. \nWhat participants will leave with: \n• Awareness of sepsis as a medical emergency and why early action matters \n• Confidence identifying red-flag cues during non-clinical interactions \n• Clear understanding of escalation and documentation responsibilities
URL:https://neltraininghub.org/event/sepsis-6-awareness-for-non-clinical-staff/2026-03-26/
LOCATION:Online Session\, United Kingdom
CATEGORIES:Administrators,Non Clinical,Practice Managers,Receptionists,Workforce Leads
ATTACH;FMTTYPE=image/png:https://neltraininghub.org/wp-content/uploads/2026/02/Screenshot-2026-02-27-at-11.34.00.png
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