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DTSTART;TZID=Europe/London:20260414T090000
DTEND;TZID=Europe/London:20260414T120000
DTSTAMP:20260430T025037
CREATED:20260227T113913Z
LAST-MODIFIED:20260414T095913Z
UID:10003833-1776157200-1776168000@neltraininghub.org
SUMMARY:Health Inequalities & Inclusive Access
DESCRIPTION:This programme is open to all primary care staff. \nTue 14 Apr 2026 | 9:00 am to 12:00 pm \nWed 13 May 2026 | 1:00 pm to 4:00 pm. \nRegistration Link: https://medtribe.com/courses/health-inequalities-inclusive-access \nThis session helps non-clinical staff understand health inequalities and their role in supporting fair\, safe access to care. It focuses on real-world access scenarios and aligns with Equality Act duties and CQC expectations. \nWhat participants will leave with \n• Improved understanding of health inequalities in primary care \n• Confidence supporting patients who require reasonable adjustments \n• Practical actions to improve access and patient experience
URL:https://neltraininghub.org/event/health-inequalities-inclusive-access/2026-04-14/
LOCATION:Online Session\, United Kingdom
CATEGORIES:Administrators,Non Clinical,Practice Managers,Receptionists,Workforce Leads
ATTACH;FMTTYPE=image/png:https://neltraininghub.org/wp-content/uploads/2026/02/Screenshot-2026-02-27-at-11.37.08.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260416T090000
DTEND;TZID=Europe/London:20260416T120000
DTSTAMP:20260430T025037
CREATED:20260227T114328Z
LAST-MODIFIED:20260228T143128Z
UID:10003835-1776330000-1776340800@neltraininghub.org
SUMMARY:Safe Telephone Triage & Boundary Setting for Non-Clinical Staff
DESCRIPTION:This programme is ONLY open to reception and care navigation teams\, administrative and clerical staff\, practice managers and aspiring leaders\, and non-clinical team members working in North East London. \nThu 16 Apr 2026 | 9:00 am to 12:00 pm \nTue 19 May 2026 | 1:00 pm to 4:00 pm \nRegistration Link: https://medtribe.com/courses/safe-telephone-triage-boundary-setting-for-non-clinical-staff \nThis session supports non-clinical staff who regularly manage telephone contacts with patients. It focuses on gathering appropriate information\, managing expectations\, recognising red-flag symptoms\, and escalating concerns safely without providing clinical advice. Through realistic GP scenarios\, participants explore role boundaries\, documentation requirements\, and consistent approaches to telephone access that support patient safety and service efficiency. \nWhat participants will leave with: \n• Clear understanding of the scope and limits of non-clinical telephone triage \n• Improved confidence in recognising red flags and escalating appropriately \n• Practical language for managing expectations and setting boundaries
URL:https://neltraininghub.org/event/safe-telephone-triage-boundary-setting-for-non-clinical-staff/2026-04-16/
LOCATION:Online Session\, United Kingdom
CATEGORIES:Administrators,Non Clinical,Practice Managers,Receptionists,Workforce Leads
ATTACH;FMTTYPE=image/png:https://neltraininghub.org/wp-content/uploads/2026/02/Screenshot-2026-02-27-at-11.41.13.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260416T130000
DTEND;TZID=Europe/London:20260416T160000
DTSTAMP:20260430T025037
CREATED:20260227T114701Z
LAST-MODIFIED:20260228T143201Z
UID:10003837-1776344400-1776355200@neltraininghub.org
SUMMARY:CQC Readiness & Assessment Framework
DESCRIPTION:This programme is ONLY open to reception and care navigation teams\, administrative and clerical staff\, practice managers and aspiring leaders\, and non-clinical team members working in North East London. \nThu 16 Apr 2026 | 1:00 pm to 4:00 pm \nThu 14 May 2026 | 9:00 am to 12:00 pm \nRegistration Link: https://medtribe.com/courses/cqc-readiness-assessment-framework \nThis session provides a practical overview of the CQC assessment framework\, and the role non-clinical staff play in inspection readiness. Participants explore key lines of enquiry\, evidence requirements\, and how everyday administrative practice supports Safe\, Effective\, Caring\, Responsive\, and Well-Led domains. \nWhat participants will leave with \n• Clear understanding of the CQC framework and inspection expectations \n• Confidence in how their role contributes to inspection readiness \n• Practical actions to support governance and evidence management
URL:https://neltraininghub.org/event/cqc-readiness-assessment-framework/2026-04-16/
LOCATION:Online Session\, United Kingdom
CATEGORIES:Administrators,Non Clinical,Practice Managers,Receptionists,Workforce Leads
ATTACH;FMTTYPE=image/png:https://neltraininghub.org/wp-content/uploads/2026/02/Screenshot-2026-02-27-at-11.46.05.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260421T130000
DTEND;TZID=Europe/London:20260421T160000
DTSTAMP:20260430T025037
CREATED:20260227T115432Z
LAST-MODIFIED:20260228T143230Z
UID:10003839-1776776400-1776787200@neltraininghub.org
SUMMARY:Care Navigation & Effective Signposting
DESCRIPTION:This programme is ONLY open to reception and care navigation teams\, administrative and clerical staff\, practice managers and aspiring leaders\, and non-clinical team members working in North East London. \nTue 21 Apr 2026 | 1:00 pm to 4:00 pm \nWed 13 May 2026 | 9:00 am to 12:00 pm \nRegistration Link: https://medtribe.com/courses/care-navigation-effective-signposting \nThis session equips General Practice administrative and clerical staff with the knowledge and confidence to support effective care navigation and safe signposting. Participants explore primary care pathways\, recognising patient need\, and when escalation is required rather than signposting. The training emphasises consistency\, equity\, and patient safety to support improved access and experience. \nWhat participants will leave with\n• Improved understanding of primary care pathways and navigation principles\n• Confidence distinguishing between safe signposting and situations requiring escalation\n• Practical approaches to supporting inclusive\, patient-centered access
URL:https://neltraininghub.org/event/care-navigation-effective-signposting/2026-04-21/
LOCATION:Online Session\, United Kingdom
CATEGORIES:Administrators,Non Clinical,Practice Managers,Receptionists,Workforce Leads
ATTACH;FMTTYPE=image/png:https://neltraininghub.org/wp-content/uploads/2026/02/Screenshot-2026-02-27-at-11.49.39.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260422T090000
DTEND;TZID=Europe/London:20260422T120000
DTSTAMP:20260430T025037
CREATED:20260227T115551Z
LAST-MODIFIED:20260416T090306Z
UID:10003841-1776848400-1776859200@neltraininghub.org
SUMMARY:Understanding Social Determinants of Health
DESCRIPTION:This programme is open to all primary care staff. \nWed 22 Apr 2026 | 9:00 am to 12:00 pm \nRegistration Link: https://medtribe.com/courses/understanding-social-determinants-of-health \nThis session explores how social\, economic\, and environmental factors influence patient health and engagement with services. Participants examine the implications for administrative roles and how staff can respond appropriately within their scope of practice.\n\nWhat participants will leave with\n• Understanding of key social determinants affecting patients\n• Ability to recognise barriers to access and engagement\n• Practical\, role-appropriate responses to support equity
URL:https://neltraininghub.org/event/understanding-social-determinants-of-health/
LOCATION:Online Session\, United Kingdom
CATEGORIES:Administrators,Non Clinical,Practice Managers,Receptionists,Workforce Leads
ATTACH;FMTTYPE=image/png:https://neltraininghub.org/wp-content/uploads/2026/02/Screenshot-2026-02-27-at-11.55.36.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260422T130000
DTEND;TZID=Europe/London:20260422T160000
DTSTAMP:20260430T025037
CREATED:20260227T120032Z
LAST-MODIFIED:20260414T100256Z
UID:10003843-1776862800-1776873600@neltraininghub.org
SUMMARY:Compassionate\, Inclusive and Trauma-Informed Communication
DESCRIPTION:This programme is open to all primary care staff. \nWed 22 Apr 2026 | 1:00 pm to 4:00 pm \nThu 7 May 2026 | 9:00 am to 12:00 pm \nRegistration Link: https://medtribe.com/courses/compassionate-inclusive-and-trauma-informed-communication \nThis session introduces trauma-informed and inclusive communication principles tailored to General Practice administrative and patient-facing roles. Participants explore how trauma\, inequality\, disability\, and previous healthcare experiences can influence behaviour and communication. The session focuses on practical strategies staff can use within their role to reduce distress\, improve patient experience\, and support psychologically safe interactions. \nWhat participants will leave with \n• Understanding of inclusive and trauma-informed communication and why it matters in primary care \n• Increased confidence using compassionate\, respectful language in challenging situations \n• Practical strategies to respond to distress while maintaining professional boundaries
URL:https://neltraininghub.org/event/compassionate-inclusive-and-trauma-informed-communication/2026-04-22/
LOCATION:Online Session\, United Kingdom
CATEGORIES:Administrators,Non Clinical,Practice Managers,Receptionists,Workforce Leads
ATTACH;FMTTYPE=image/png:https://neltraininghub.org/wp-content/uploads/2026/02/Screenshot-2026-02-27-at-11.59.47.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260423T090000
DTEND;TZID=Europe/London:20260423T120000
DTSTAMP:20260430T025037
CREATED:20260227T120404Z
LAST-MODIFIED:20260414T100354Z
UID:10003845-1776934800-1776945600@neltraininghub.org
SUMMARY:Cultural Competency & Working with Diverse Communities
DESCRIPTION:This programme is open to all primary care staff. \nThu 23 Apr 2026 | 9:00 am to 12:00 pm \nTue 5 May 2026 | 9:00 am to 12:00 pm \nRegistration Link: https://medtribe.com/courses/cultural-competency-working-with-diverse-communities \nThis session supports staff to develop cultural awareness and confidence when working with diverse communities. It explores how culture\, language\, belief systems\, and social context influence access\, communication\, safeguarding\, and patient experience in General Practice. \nWhat participants will leave with: \n• Increased awareness of cultural influences on health\, engagement\, and access \n• Practical approaches to recognising and reducing unconscious bias \n• Greater confidence communicating respectfully and effectively with patients from diverse backgrounds.
URL:https://neltraininghub.org/event/cultural-competency-working-with-diverse-communities/2026-04-23/
LOCATION:Online Session\, United Kingdom
CATEGORIES:Administrators,Non Clinical,Practice Managers,Receptionists,Workforce Leads
ATTACH;FMTTYPE=image/png:https://neltraininghub.org/wp-content/uploads/2026/02/Screenshot-2026-02-27-at-12.02.51.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260423T123000
DTEND;TZID=Europe/London:20260423T143000
DTSTAMP:20260430T025037
CREATED:20260306T094607Z
LAST-MODIFIED:20260414T095833Z
UID:10003875-1776947400-1776954600@neltraininghub.org
SUMMARY:Clinical Coding in Primary Care: Accuracy\, Quality & Impact
DESCRIPTION:Registration link: https://medtribe.com/courses/clinical-coding-in-primary-care-accuracy-quality-impact-non-clinical \nThu 23 Apr 2026 | 12:30 pm to 2:30 pm \nThu 21 May 2026 | 11:30 am to 1:30 pm \n\nThis programme is ONLY open to Population Health Leads\, Data Analysts\, GPs\, Practice Managers\, Care Coordinators\, reception and care navigation teams\, administrative and clerical staff\, practice managers and aspiring leaders\, and non-clinical team members working in North East London. \nThis practical session provides administrative and clerical staff with a clear \n\nunderstanding of accurate clinical coding and safe documentation in General Practice.\nIt covers SNOMED CT principles\, common coding pitfalls\, and the impact of coding\nquality on patient safety\, population health management\, QOF performance\, and CQC\noutcomes.\nWhat participants will leave with:\n• Understanding of why accurate coding is essential for safety and governance\n• Improved confidence using SNOMED CT appropriately\n• Ability to recognise and avoid common coding and documentation errors
URL:https://neltraininghub.org/event/clinical-coding-in-primary-care-accuracy-quality-impact/2026-04-23/
LOCATION:Online Session\, United Kingdom
CATEGORIES:Administrators,Non Clinical,Practice Managers,Receptionists,Workforce Leads
ATTACH;FMTTYPE=image/png:https://neltraininghub.org/wp-content/uploads/2026/03/Screenshot-2026-03-06-at-09.45.32.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260428T090000
DTEND;TZID=Europe/London:20260428T120000
DTSTAMP:20260430T025037
CREATED:20260303T150242Z
LAST-MODIFIED:20260306T095540Z
UID:10003868-1777366800-1777377600@neltraininghub.org
SUMMARY:Finance Management & Operational Oversight for GP Managers
DESCRIPTION:Registration Link: https://medtribe.com/courses/finance-management-operational-oversight-for-gp-managers-non-clinical \nTue 28 Apr 2026 | 9:00 am to 12:00 pm \nWed 6 May 2026 | 1:00 pm to 4:00 pm \nThis programme is ONLY open to reception and care navigation teams\, administrative and clerical staff\, practice managers and aspiring leaders\, and non-clinical team members working in North East London. \nThis session demystifies GP finance and operational oversight for managers and senior administrative staff. It focuses on understanding funding flows\, budgets\, governance\, and sustainability in General Practice. \nWhat participants will leave with:\n• Understanding of GP income\, expenditure\, and financial governance\n• Ability to link financial insight to operational decisions\n• Awareness of common financial and operational risks
URL:https://neltraininghub.org/event/finance-management-operational-oversight-for-gp-managers-non-clinical/2026-04-28/
LOCATION:Online Session\, United Kingdom
CATEGORIES:Administrators,Non Clinical,Practice Managers,Receptionists,Workforce Leads
ATTACH;FMTTYPE=image/png:https://neltraininghub.org/wp-content/uploads/2026/03/Screenshot-2026-03-03-at-15.01.17.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260429T090000
DTEND;TZID=Europe/London:20260429T120000
DTSTAMP:20260430T025037
CREATED:20260227T112941Z
LAST-MODIFIED:20260228T142956Z
UID:10003830-1777453200-1777464000@neltraininghub.org
SUMMARY:Safe Documentation & AI Risk Management in Primary Care
DESCRIPTION:This programme is ONLY open to reception and care navigation teams\, administrative and clerical staff\, practice managers and aspiring leaders\, and non-clinical team members working in North East London. \nWed 25 Mar 2026 | 1:00 pm to 4:00 pm\nWed 29 Apr 2026 | 9:00 am to 12:00 pm \nRegistration Link: https://medtribe.com/courses/safe-documentation-ai-risk-management-in-primary-care \nThis session reflects Dr Verma’s extensive experience in practice transformation and digital implementation. It focuses on safe administrative documentation\, information governance\, and emerging risks associated with digital and AI-supported systems in primary care. Participants explore best practice in record keeping\, what should and should not be documented\, and how to recognise and escalate system-related risks.\n\nWhat participants will leave with:\n• Improved understanding of safe\, accurate\, and contemporaneous documentation\n• Awareness of digital and AI-related risks in primary care systems\n• Confidence in governance responsibilities and escalation processes
URL:https://neltraininghub.org/event/safe-documentation-ai-risk-management-in-primary-care/2026-04-29/
LOCATION:Online Session\, United Kingdom
CATEGORIES:Administrators,Non Clinical,Practice Managers,Receptionists,Workforce Leads
ATTACH;FMTTYPE=image/png:https://neltraininghub.org/wp-content/uploads/2026/02/Screenshot-2026-02-27-at-11.28.53.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260430T130000
DTEND;TZID=Europe/London:20260430T160000
DTSTAMP:20260430T025037
CREATED:20260228T144119Z
LAST-MODIFIED:20260228T144120Z
UID:10003860-1777554000-1777564800@neltraininghub.org
SUMMARY:Delegation\, Supervision and Effective 1:1 Performance Reviews
DESCRIPTION:This programme is ONLY open to reception and care navigation teams\, administrative and clerical staff\, practice managers and aspiring leaders\, and non-clinical team members working in North East London. \nThu 30 Apr  2026 | 1:00 pm to 4:00 pm \nTue 12 May 2026 | 1:00 pm to 4:00 pm \nRegistration Link: https://medtribe.com/courses/delegation-supervision-and-effective-1-1-performance-reviews \nThis session equips non-clinical leaders with the skills to delegate safely\, supervise effectively\, and conduct meaningful 1:1 performance review. It focuses on governance\, accountability\, staff development\, and wellbeing. \nWhat participants will leave with: \n• Clear distinction between delegation and supervision \n• Structured approaches to effective 1:1s \n• Confidence managing performance and development conversations
URL:https://neltraininghub.org/event/delegation-supervision-and-effective-11-performance-reviews/2026-04-30/
LOCATION:Online Session\, United Kingdom
CATEGORIES:Administrators,Non Clinical,Practice Managers,Receptionists,Workforce Leads
ATTACH;FMTTYPE=image/png:https://neltraininghub.org/wp-content/uploads/2026/02/Screenshot-2026-02-27-at-12.10.03.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260505T090000
DTEND;TZID=Europe/London:20260505T120000
DTSTAMP:20260430T025037
CREATED:20260227T120404Z
LAST-MODIFIED:20260414T100354Z
UID:10003846-1777971600-1777982400@neltraininghub.org
SUMMARY:Cultural Competency & Working with Diverse Communities
DESCRIPTION:This programme is open to all primary care staff. \nThu 23 Apr 2026 | 9:00 am to 12:00 pm \nTue 5 May 2026 | 9:00 am to 12:00 pm \nRegistration Link: https://medtribe.com/courses/cultural-competency-working-with-diverse-communities \nThis session supports staff to develop cultural awareness and confidence when working with diverse communities. It explores how culture\, language\, belief systems\, and social context influence access\, communication\, safeguarding\, and patient experience in General Practice. \nWhat participants will leave with: \n• Increased awareness of cultural influences on health\, engagement\, and access \n• Practical approaches to recognising and reducing unconscious bias \n• Greater confidence communicating respectfully and effectively with patients from diverse backgrounds.
URL:https://neltraininghub.org/event/cultural-competency-working-with-diverse-communities/2026-05-05/
LOCATION:Online Session\, United Kingdom
CATEGORIES:Administrators,Non Clinical,Practice Managers,Receptionists,Workforce Leads
ATTACH;FMTTYPE=image/png:https://neltraininghub.org/wp-content/uploads/2026/02/Screenshot-2026-02-27-at-12.02.51.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260506T090000
DTEND;TZID=Europe/London:20260506T120000
DTSTAMP:20260430T025037
CREATED:20260227T121613Z
LAST-MODIFIED:20260228T143553Z
UID:10003850-1778058000-1778068800@neltraininghub.org
SUMMARY:Leadership Styles & Change Management
DESCRIPTION:This programme is ONLY open to reception and care navigation teams\, administrative and clerical staff\, practice managers and aspiring leaders\, and non-clinical team members working in North East London. \nWed 6 May 2026 | 9:00 am to 12:00 pm \nWed 20 May 2026 | 1:00 pm to 4:00 pm \nRegistration Link: https://medtribe.com/courses/leadership-styles-change-management \nDesigned for non-clinical leaders and aspiring leaders\, this session explores leadership behaviours\, team culture\, and managing change in General Practice. It supports staff to engage positively with change and influence practice culture. \nWhat participants will leave with: \n• Understanding of leadership styles and their impact on teams \n• Insight into managing change and resistance \n• A practical action plan for leadership in practice
URL:https://neltraininghub.org/event/leadership-styles-change-management/2026-05-06/
LOCATION:Online Session\, United Kingdom
CATEGORIES:Administrators,Non Clinical,Practice Managers,Receptionists,Workforce Leads
ATTACH;FMTTYPE=image/png:https://neltraininghub.org/wp-content/uploads/2026/02/Screenshot-2026-02-27-at-12.14.51.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260506T130000
DTEND;TZID=Europe/London:20260506T160000
DTSTAMP:20260430T025037
CREATED:20260303T150242Z
LAST-MODIFIED:20260306T095540Z
UID:10003869-1778072400-1778083200@neltraininghub.org
SUMMARY:Finance Management & Operational Oversight for GP Managers
DESCRIPTION:Registration Link: https://medtribe.com/courses/finance-management-operational-oversight-for-gp-managers-non-clinical \nTue 28 Apr 2026 | 9:00 am to 12:00 pm \nWed 6 May 2026 | 1:00 pm to 4:00 pm \nThis programme is ONLY open to reception and care navigation teams\, administrative and clerical staff\, practice managers and aspiring leaders\, and non-clinical team members working in North East London. \nThis session demystifies GP finance and operational oversight for managers and senior administrative staff. It focuses on understanding funding flows\, budgets\, governance\, and sustainability in General Practice. \nWhat participants will leave with:\n• Understanding of GP income\, expenditure\, and financial governance\n• Ability to link financial insight to operational decisions\n• Awareness of common financial and operational risks
URL:https://neltraininghub.org/event/finance-management-operational-oversight-for-gp-managers-non-clinical/2026-05-06/
LOCATION:Online Session\, United Kingdom
CATEGORIES:Administrators,Non Clinical,Practice Managers,Receptionists,Workforce Leads
ATTACH;FMTTYPE=image/png:https://neltraininghub.org/wp-content/uploads/2026/03/Screenshot-2026-03-03-at-15.01.17.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260507T090000
DTEND;TZID=Europe/London:20260507T120000
DTSTAMP:20260430T025037
CREATED:20260227T120032Z
LAST-MODIFIED:20260414T100256Z
UID:10003844-1778144400-1778155200@neltraininghub.org
SUMMARY:Compassionate\, Inclusive and Trauma-Informed Communication
DESCRIPTION:This programme is open to all primary care staff. \nWed 22 Apr 2026 | 1:00 pm to 4:00 pm \nThu 7 May 2026 | 9:00 am to 12:00 pm \nRegistration Link: https://medtribe.com/courses/compassionate-inclusive-and-trauma-informed-communication \nThis session introduces trauma-informed and inclusive communication principles tailored to General Practice administrative and patient-facing roles. Participants explore how trauma\, inequality\, disability\, and previous healthcare experiences can influence behaviour and communication. The session focuses on practical strategies staff can use within their role to reduce distress\, improve patient experience\, and support psychologically safe interactions. \nWhat participants will leave with \n• Understanding of inclusive and trauma-informed communication and why it matters in primary care \n• Increased confidence using compassionate\, respectful language in challenging situations \n• Practical strategies to respond to distress while maintaining professional boundaries
URL:https://neltraininghub.org/event/compassionate-inclusive-and-trauma-informed-communication/2026-05-07/
LOCATION:Online Session\, United Kingdom
CATEGORIES:Administrators,Non Clinical,Practice Managers,Receptionists,Workforce Leads
ATTACH;FMTTYPE=image/png:https://neltraininghub.org/wp-content/uploads/2026/02/Screenshot-2026-02-27-at-11.59.47.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260512T090000
DTEND;TZID=Europe/London:20260512T120000
DTSTAMP:20260430T025037
CREATED:20260227T113449Z
LAST-MODIFIED:20260228T143028Z
UID:10003832-1778576400-1778587200@neltraininghub.org
SUMMARY:Sepsis 6 Awareness for Non-Clinical Staff
DESCRIPTION:This programme is ONLY open to reception and care navigation teams\, administrative and clerical staff\, practice managers and aspiring leaders\, and non-clinical team members working in North East London. \nThu 26 Mar 2026 | 1:00 pm to 4:00 pm \nTue 12 May 2026 | 9:00 am to 12:00 pm \nRegistration Link: https://medtribe.com/courses/sepsis-6-awareness-for-non-clinical-staff \nThis awareness-level session supports non-clinical staff to recognise sepsis as a medical emergency and act promptly within their role. It focuses on early warning cues\, communication\, and escalation during telephone or reception contacts\, without requiring clinical assessment or diagnosis. \nWhat participants will leave with: \n• Awareness of sepsis as a medical emergency and why early action matters \n• Confidence identifying red-flag cues during non-clinical interactions \n• Clear understanding of escalation and documentation responsibilities
URL:https://neltraininghub.org/event/sepsis-6-awareness-for-non-clinical-staff/2026-05-12/
LOCATION:Online Session\, United Kingdom
CATEGORIES:Administrators,Non Clinical,Practice Managers,Receptionists,Workforce Leads
ATTACH;FMTTYPE=image/png:https://neltraininghub.org/wp-content/uploads/2026/02/Screenshot-2026-02-27-at-11.34.00.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260512T130000
DTEND;TZID=Europe/London:20260512T160000
DTSTAMP:20260430T025037
CREATED:20260228T144119Z
LAST-MODIFIED:20260228T144120Z
UID:10003861-1778590800-1778601600@neltraininghub.org
SUMMARY:Delegation\, Supervision and Effective 1:1 Performance Reviews
DESCRIPTION:This programme is ONLY open to reception and care navigation teams\, administrative and clerical staff\, practice managers and aspiring leaders\, and non-clinical team members working in North East London. \nThu 30 Apr  2026 | 1:00 pm to 4:00 pm \nTue 12 May 2026 | 1:00 pm to 4:00 pm \nRegistration Link: https://medtribe.com/courses/delegation-supervision-and-effective-1-1-performance-reviews \nThis session equips non-clinical leaders with the skills to delegate safely\, supervise effectively\, and conduct meaningful 1:1 performance review. It focuses on governance\, accountability\, staff development\, and wellbeing. \nWhat participants will leave with: \n• Clear distinction between delegation and supervision \n• Structured approaches to effective 1:1s \n• Confidence managing performance and development conversations
URL:https://neltraininghub.org/event/delegation-supervision-and-effective-11-performance-reviews/2026-05-12/
LOCATION:Online Session\, United Kingdom
CATEGORIES:Administrators,Non Clinical,Practice Managers,Receptionists,Workforce Leads
ATTACH;FMTTYPE=image/png:https://neltraininghub.org/wp-content/uploads/2026/02/Screenshot-2026-02-27-at-12.10.03.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260513T090000
DTEND;TZID=Europe/London:20260513T120000
DTSTAMP:20260430T025037
CREATED:20260227T115432Z
LAST-MODIFIED:20260228T143230Z
UID:10003840-1778662800-1778673600@neltraininghub.org
SUMMARY:Care Navigation & Effective Signposting
DESCRIPTION:This programme is ONLY open to reception and care navigation teams\, administrative and clerical staff\, practice managers and aspiring leaders\, and non-clinical team members working in North East London. \nTue 21 Apr 2026 | 1:00 pm to 4:00 pm \nWed 13 May 2026 | 9:00 am to 12:00 pm \nRegistration Link: https://medtribe.com/courses/care-navigation-effective-signposting \nThis session equips General Practice administrative and clerical staff with the knowledge and confidence to support effective care navigation and safe signposting. Participants explore primary care pathways\, recognising patient need\, and when escalation is required rather than signposting. The training emphasises consistency\, equity\, and patient safety to support improved access and experience. \nWhat participants will leave with\n• Improved understanding of primary care pathways and navigation principles\n• Confidence distinguishing between safe signposting and situations requiring escalation\n• Practical approaches to supporting inclusive\, patient-centered access
URL:https://neltraininghub.org/event/care-navigation-effective-signposting/2026-05-13/
LOCATION:Online Session\, United Kingdom
CATEGORIES:Administrators,Non Clinical,Practice Managers,Receptionists,Workforce Leads
ATTACH;FMTTYPE=image/png:https://neltraininghub.org/wp-content/uploads/2026/02/Screenshot-2026-02-27-at-11.49.39.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260513T130000
DTEND;TZID=Europe/London:20260513T160000
DTSTAMP:20260430T025037
CREATED:20260227T113913Z
LAST-MODIFIED:20260414T095913Z
UID:10003834-1778677200-1778688000@neltraininghub.org
SUMMARY:Health Inequalities & Inclusive Access
DESCRIPTION:This programme is open to all primary care staff. \nTue 14 Apr 2026 | 9:00 am to 12:00 pm \nWed 13 May 2026 | 1:00 pm to 4:00 pm. \nRegistration Link: https://medtribe.com/courses/health-inequalities-inclusive-access \nThis session helps non-clinical staff understand health inequalities and their role in supporting fair\, safe access to care. It focuses on real-world access scenarios and aligns with Equality Act duties and CQC expectations. \nWhat participants will leave with \n• Improved understanding of health inequalities in primary care \n• Confidence supporting patients who require reasonable adjustments \n• Practical actions to improve access and patient experience
URL:https://neltraininghub.org/event/health-inequalities-inclusive-access/2026-05-13/
LOCATION:Online Session\, United Kingdom
CATEGORIES:Administrators,Non Clinical,Practice Managers,Receptionists,Workforce Leads
ATTACH;FMTTYPE=image/png:https://neltraininghub.org/wp-content/uploads/2026/02/Screenshot-2026-02-27-at-11.37.08.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260514T090000
DTEND;TZID=Europe/London:20260514T120000
DTSTAMP:20260430T025037
CREATED:20260227T114701Z
LAST-MODIFIED:20260228T143201Z
UID:10003838-1778749200-1778760000@neltraininghub.org
SUMMARY:CQC Readiness & Assessment Framework
DESCRIPTION:This programme is ONLY open to reception and care navigation teams\, administrative and clerical staff\, practice managers and aspiring leaders\, and non-clinical team members working in North East London. \nThu 16 Apr 2026 | 1:00 pm to 4:00 pm \nThu 14 May 2026 | 9:00 am to 12:00 pm \nRegistration Link: https://medtribe.com/courses/cqc-readiness-assessment-framework \nThis session provides a practical overview of the CQC assessment framework\, and the role non-clinical staff play in inspection readiness. Participants explore key lines of enquiry\, evidence requirements\, and how everyday administrative practice supports Safe\, Effective\, Caring\, Responsive\, and Well-Led domains. \nWhat participants will leave with \n• Clear understanding of the CQC framework and inspection expectations \n• Confidence in how their role contributes to inspection readiness \n• Practical actions to support governance and evidence management
URL:https://neltraininghub.org/event/cqc-readiness-assessment-framework/2026-05-14/
LOCATION:Online Session\, United Kingdom
CATEGORIES:Administrators,Non Clinical,Practice Managers,Receptionists,Workforce Leads
ATTACH;FMTTYPE=image/png:https://neltraininghub.org/wp-content/uploads/2026/02/Screenshot-2026-02-27-at-11.46.05.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260514T130000
DTEND;TZID=Europe/London:20260514T160000
DTSTAMP:20260430T025037
CREATED:20260227T112121Z
LAST-MODIFIED:20260416T090441Z
UID:10003908-1778763600-1778774400@neltraininghub.org
SUMMARY:De-Escalation Techniques & Managing Difficult Conversations
DESCRIPTION:This programme is ONLY open to reception and care navigation teams\, administrative and clerical staff\, practice managers and aspiring leaders\, and non-clinical team members working in North East London. \nThu 14 May 2026 | 1:00 pm to 4:00 pm \nRegistration Link: https://medtribe.com/courses/de-escalation-techniques-managing-difficult-conversations \nThe session focuses on recognising early escalation triggers\, using effective verbal and non-verbal de-escalation techniques\, and maintaining professional boundaries while remaining compassionate and calm. Training is grounded in realistic primary care scenarios and aligns with NHS values\, staff wellbeing priorities\, and CQC expectations around safety\, responsiveness\, and complaints management. \nWhat participants will leave with:\n• Increased confidence in managing challenging conversations safely and professionally\n• Practical de-escalation techniques applicable to face-to-face\, telephone\, and digital interactions\n• Clear understanding of escalation pathways\, boundaries\, and personal safety responsibilities
URL:https://neltraininghub.org/event/de-escalation-techniques-managing-difficult-conversations/2026-05-14/
LOCATION:Online Session\, United Kingdom
CATEGORIES:Administrators,Non Clinical,Practice Managers,Receptionists,Workforce Leads
ATTACH;FMTTYPE=image/png:https://neltraininghub.org/wp-content/uploads/2026/02/Screenshot-2026-02-27-at-11.18.24.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260519T130000
DTEND;TZID=Europe/London:20260519T160000
DTSTAMP:20260430T025037
CREATED:20260227T114328Z
LAST-MODIFIED:20260228T143128Z
UID:10003836-1779195600-1779206400@neltraininghub.org
SUMMARY:Safe Telephone Triage & Boundary Setting for Non-Clinical Staff
DESCRIPTION:This programme is ONLY open to reception and care navigation teams\, administrative and clerical staff\, practice managers and aspiring leaders\, and non-clinical team members working in North East London. \nThu 16 Apr 2026 | 9:00 am to 12:00 pm \nTue 19 May 2026 | 1:00 pm to 4:00 pm \nRegistration Link: https://medtribe.com/courses/safe-telephone-triage-boundary-setting-for-non-clinical-staff \nThis session supports non-clinical staff who regularly manage telephone contacts with patients. It focuses on gathering appropriate information\, managing expectations\, recognising red-flag symptoms\, and escalating concerns safely without providing clinical advice. Through realistic GP scenarios\, participants explore role boundaries\, documentation requirements\, and consistent approaches to telephone access that support patient safety and service efficiency. \nWhat participants will leave with: \n• Clear understanding of the scope and limits of non-clinical telephone triage \n• Improved confidence in recognising red flags and escalating appropriately \n• Practical language for managing expectations and setting boundaries
URL:https://neltraininghub.org/event/safe-telephone-triage-boundary-setting-for-non-clinical-staff/2026-05-19/
LOCATION:Online Session\, United Kingdom
CATEGORIES:Administrators,Non Clinical,Practice Managers,Receptionists,Workforce Leads
ATTACH;FMTTYPE=image/png:https://neltraininghub.org/wp-content/uploads/2026/02/Screenshot-2026-02-27-at-11.41.13.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260520T130000
DTEND;TZID=Europe/London:20260520T160000
DTSTAMP:20260430T025037
CREATED:20260227T121613Z
LAST-MODIFIED:20260228T143553Z
UID:10003853-1779282000-1779292800@neltraininghub.org
SUMMARY:Leadership Styles & Change Management
DESCRIPTION:This programme is ONLY open to reception and care navigation teams\, administrative and clerical staff\, practice managers and aspiring leaders\, and non-clinical team members working in North East London. \nWed 6 May 2026 | 9:00 am to 12:00 pm \nWed 20 May 2026 | 1:00 pm to 4:00 pm \nRegistration Link: https://medtribe.com/courses/leadership-styles-change-management \nDesigned for non-clinical leaders and aspiring leaders\, this session explores leadership behaviours\, team culture\, and managing change in General Practice. It supports staff to engage positively with change and influence practice culture. \nWhat participants will leave with: \n• Understanding of leadership styles and their impact on teams \n• Insight into managing change and resistance \n• A practical action plan for leadership in practice
URL:https://neltraininghub.org/event/leadership-styles-change-management/2026-05-20/
LOCATION:Online Session\, United Kingdom
CATEGORIES:Administrators,Non Clinical,Practice Managers,Receptionists,Workforce Leads
ATTACH;FMTTYPE=image/png:https://neltraininghub.org/wp-content/uploads/2026/02/Screenshot-2026-02-27-at-12.14.51.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260521T113000
DTEND;TZID=Europe/London:20260521T133000
DTSTAMP:20260430T025037
CREATED:20260306T094607Z
LAST-MODIFIED:20260414T095833Z
UID:10003876-1779363000-1779370200@neltraininghub.org
SUMMARY:Clinical Coding in Primary Care: Accuracy\, Quality & Impact
DESCRIPTION:Registration link: https://medtribe.com/courses/clinical-coding-in-primary-care-accuracy-quality-impact-non-clinical \nThu 23 Apr 2026 | 12:30 pm to 2:30 pm \nThu 21 May 2026 | 11:30 am to 1:30 pm \n\nThis programme is ONLY open to Population Health Leads\, Data Analysts\, GPs\, Practice Managers\, Care Coordinators\, reception and care navigation teams\, administrative and clerical staff\, practice managers and aspiring leaders\, and non-clinical team members working in North East London. \nThis practical session provides administrative and clerical staff with a clear \n\nunderstanding of accurate clinical coding and safe documentation in General Practice.\nIt covers SNOMED CT principles\, common coding pitfalls\, and the impact of coding\nquality on patient safety\, population health management\, QOF performance\, and CQC\noutcomes.\nWhat participants will leave with:\n• Understanding of why accurate coding is essential for safety and governance\n• Improved confidence using SNOMED CT appropriately\n• Ability to recognise and avoid common coding and documentation errors
URL:https://neltraininghub.org/event/clinical-coding-in-primary-care-accuracy-quality-impact/2026-05-21/
LOCATION:Online Session\, United Kingdom
CATEGORIES:Administrators,Non Clinical,Practice Managers,Receptionists,Workforce Leads
ATTACH;FMTTYPE=image/png:https://neltraininghub.org/wp-content/uploads/2026/03/Screenshot-2026-03-06-at-09.45.32.png
END:VEVENT
END:VCALENDAR