The People Promise and Customer Care
2025-11-19 12:00 - 13:00 (Europe/London) | Online Session, United Kingdom
Following our introductory People Promise Workshop (General Practice) and the upcoming People Promise Workshop 2 on 30th September, we are pleased to invite you to register for a series of Learning Sessions focused on embedding the NHS People Promise within General Practice.
Each session will explore a different theme, offering practical advice, tools, and examples to support you and your teams in creating positive, inclusive workplace cultures.
Whether you’re new to this work or already beginning to embed the People Promise, these sessions offer an opportunity to learn, gain expert guidance, and connect with others to share experiences and best practice.
Further events will follow in the coming months.
Who should attend?
Anyone working in General Practice who wants to contribute to a positive workplace culture and improve staff experience, including, but not limited to, practice managers, workforce or retention leads. These sessions may also be of benefit to those in wider roles across primary care.
How to register:
Registration links for each session are listed below. We encourage you to sign up for as many sessions that are relevant to you.

Session
Session overview
Registration Link
Date
Time

Making Data Count
This interactive session focusses on how to use data meaningfully to drive improvements. We will introduce statistical process control (SPC) as an effective approach to supports decision making.
Register
08/10/2025
12:00-13:00

Launching the EDI Plan for Primary Care
Join us as we launch the Equality, Diversity and Inclusion (EDI) Plan for Primary Care. Discover practical steps to build fairer, more inclusive workplaces and embed EDI principles into everyday practice.
Register
15/10/2025
12:00-13:00

Freedom to Speak Up – Driving Cultural Change and Retention in General Practice
Learn how Freedom to Speak Up contributes to creating safe, supportive environments across the NHS. This session explores its connection to the People Promise, and how fostering openness can strengthen team culture.
Register
21/10/2025
12:00-13:00

Flexible Working in General Practice
Join us to discover how flexible working can support productivity, retention, and staff wellbeing in General Practice. Using case studies and examples, this session introduces flexible working, highlighting its benefits for staff, teams and organisations, and its alignment with the People Promise.

Register
29/10/2025
12:00-13:00

Getting Started with Evaluation
This session introduces a practical approach to evaluation, with a focus on making it relevant, proportionate, and achievable. Learn how to plan and deliver high-quality evaluations that support learning and improvement in General Practice.
Register
05/11/2025
12:00-13:00

Creating a Culture of Kindness: Culture, Civility & Respect
Explore how the values of civility, kindness and respect can shape workplace culture. This session highlights their role in supporting the People Promise and creating environments where everyone feels valued.
Register
12/11/2025
12:00-13:00

The People Promise and Customer Care
Discover how great customer care can strengthen relationships in General Practice. This session links excellent service to the People Promise, showing how it enhances both patient and staff experiences.
Register
19/11/2025
12:00-13:00

Tools and resources
If you would like to view the recording and slides from the introductory session, as well as further tools and resources to help you embed the People Promise, please visit our retention hub on NHS Futures. Each of the learning sessions will be recorded and shared on the hub also.

'PATHFINDER FOR ANALYSTS' TRAINING WEBINAR
2025-11-19 12:00 - 13:00
19 November 2025, 12pm to 1pm
Designed to support data professionals across our Integrated Care System in leveraging linked data to generate actionable insights that drive population health management (PHM).
Pathfinder is primarily a PHM analytics tool that can support the delivery of a population health management (PHM) cycle – from identifying population cohorts, to monitoring interventions, and evaluating outcomes. It leverages NEL linked data from both primary, community and secondary care to name a few, offering a comprehensive view that enables more informed decision-making and collaborative working across the system.
Find out more – Population Health Management Solutions | Optum UK
Why Attend?
This session will provide a practical introduction to the platform, showcasing how analysts can use Pathfinder for segmentation, risk stratification, reporting, modelling, impact evaluations and other related PHM evidence-based insights.
Location: Online – Please email to request invitation – nelondonicb.phm.nel@nhs.net

COMMUNITY MODELS OF GROUP CLINICS: FREE LUNCH & LEARN WEBINAR
2025-11-19 12:30 - 13:45
Are you seeing rising demand in your community that your service is struggling to handle? Do you want to help people to take greater ownership of their health? Do you want to be inspired by your peers who are innovating?
Join us for a free, interactive webinar on how Group Clinics can transform neighbourhood health, cut waiting times and bring multidisciplinary teams together to wrap care and support around people and their carers.
You will learn:

What group clinics are and how the empower communities to take charge of their health
Practical examples of group clinics models improving access, outcomes and experience of care
Real-world insights from: Andy Fairhurst, Associate Director, Elective and Outpatient Care, NHS England and Amy Davey, Advanced Clinical Practitioner for Stroke and Neuro Rehabilitation, Torbay and South Devon NHS Foundation Trust
Practical help. ELC will signpost help to embed group clinics within your service and neighbourhood teams

Click HERE to register to the online session
Got questions? We’re here to help — just email: info@elcworks.co.uk

OPPORTUNITY TO SHAPE TRAINING AND DEVELOPMENT IN BARKING & DAGENHAM
2025-11-19 13:00 - 14:30
19th November 2025, 1pm to 2.30pm
NEL Training Hub is launching an engagement project to build a clearer picture of training and workforce development needs across General Practice in Barking & Dagenham. Building on insights from the NEL Training Hub TNA survey 2025, and our stakeholder workshop in July, we’re inviting practices to join a 90-minute virtual meeting to discuss the learning and development needs of their clinical, non-clinical, and managerial staff.
Each practice will receive a tailored summary report and learning action plan, which will:

Help establish the learning needs of individual practice staff and will support the appraisal process at your practice
Provide you with a summary report of training needs and learning action plan for the practice team
Inform NEL Training Hub future planning and strategy for training and development

Please contact Nes Yilmaz by emailing neslisan.yilmaz@nhs.net, to book a 90minute slot on a preferred Friday morning (between Nov 2025–Feb 2026).
Please state your preferred date and we will get back to you with available time slots.
We look forward to meeting with you and your practice team.
