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DTSTART;TZID=Europe/London:20260507T090000
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UID:10003844-1778144400-1778155200@neltraininghub.org
SUMMARY:Compassionate\, Inclusive and Trauma-Informed Communication
DESCRIPTION:This programme is open to all primary care staff. \nWed 22 Apr 2026 | 1:00 pm to 4:00 pm \nThu 7 May 2026 | 9:00 am to 12:00 pm \nRegistration Link: https://medtribe.com/courses/compassionate-inclusive-and-trauma-informed-communication \nThis session introduces trauma-informed and inclusive communication principles tailored to General Practice administrative and patient-facing roles. Participants explore how trauma\, inequality\, disability\, and previous healthcare experiences can influence behaviour and communication. The session focuses on practical strategies staff can use within their role to reduce distress\, improve patient experience\, and support psychologically safe interactions. \nWhat participants will leave with \n• Understanding of inclusive and trauma-informed communication and why it matters in primary care \n• Increased confidence using compassionate\, respectful language in challenging situations \n• Practical strategies to respond to distress while maintaining professional boundaries
URL:https://neltraininghub.org/event/compassionate-inclusive-and-trauma-informed-communication/2026-05-07/
LOCATION:Online Session\, United Kingdom
CATEGORIES:Administrators,Non Clinical,Practice Managers,Receptionists,Workforce Leads
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DTSTART;TZID=Europe/London:20260507T133000
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UID:10003870-1778160600-1778171400@neltraininghub.org
SUMMARY:Investing in You: Quality Improvement Training
DESCRIPTION:on 7th May\, in-person at Whitechapel Town Hall.\nWhy invest in your development now?\nThe NHS landscape is ever-changing – perhaps now more than ever (although to be fair we’ve been saying that for 77 years…). With constant shifts in policy\, structure and demand\, one of the best investments you can make is in yourself. Learning new skills doesn’t just help you do your job better; it rewires how your brain approaches problems\, opens new neural pathways\, and builds resilience for whatever comes next.\nQuality Improvement offers a structured\, creative way to face challenges. It teaches you to test multiple potential solutions\, learn from what works and what doesn’t\, and share those lessons with others. The beauty of QI is that you use data to prove you’re heading in the right direction – no guesswork\, just evidence.\n\nWhat makes this training different?\nThere are many QI training programmes out there. What sets this one apart is the learning experience itself. We have been supporting the NHS in North East London for 12 years now – we know you\, we know (or are!) our patients\, we know the patch. Participants will be divided into small groups of around 10 people\, each supported by a dedicated facilitator. This means real conversation\, tailored guidance\, and the space to ask questions that matter to your specific context.\nEQUIP has also been building deep skills and experience in QI applied to population health. We’ve explored this field from angles you may not have encountered before – and we’re confident you’ll take away something new\, a fresh lens on improvement that you can apply straight away.\n\n\n\n\n\n“Learning is not about filling a bucket\, but lighting a fire.”\n— W.B. Yeats\n\n\n\n\n\nYour thinking is still yours\nIn a world where AI can help us refine an email\, polish a report\, or even shape a newsletter like this one –your way of thinking remains uniquely yours. Technology can assist\, but it cannot replace the creative spark that comes from understanding a problem deeply and imagining new possibilities. QI gives you the tools to channel that creativity into action\, and the discipline to learn from every attempt.\n\nFeed your brain. Challenge your assumptions. Join us on 7th May.\nComplete the form to register\n\nDo you have problem with the link?\nTry Investing in You: Quality Improvement Training on 7th May (PM)\, in person in Whitechapel – Fill in form\nIf you have any questions\, please contact nelondonicb.equip@nhs.net
URL:https://neltraininghub.org/event/investing-in-you-quality-improvement-training/
LOCATION:Online Session\, United Kingdom
CATEGORIES:Administrators,Advanced Clinical Practitioners,Advanced Nurse Practitioner,Allied Health Professionals,Care Coordinators,Care Home Staff / Managers,Clinical Directors,Clinical Pharmacists,Community Link Workers,Community Nurse,Dietitians,Digital Transformation Leads,Emergency Care Practitioners,Enhanced Nurses,First Contact Physiotherapists,General Practice Nurses,GP Assistant,GPs & GP Trainees,Health and Wellbeing Coaches,Health Care Assistants,Mental Health Practitioners,Nursing Associates,Occupational Therapists,Paramedics,Patient Representative,Pharmacists,Pharmacy Technicians,Phlebotomists,Physician Associates,Physiotherapists,Podiatrists,Practice Managers,Receptionists,Social Care Staff,Social Prescribers,Supervisors & Educators,Voluntary Sector Workers,Workforce Leads
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