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DTSTART;TZID=Europe/London:20260416T090000
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UID:10003835-1776330000-1776340800@neltraininghub.org
SUMMARY:Safe Telephone Triage & Boundary Setting for Non-Clinical Staff
DESCRIPTION:This programme is ONLY open to reception and care navigation teams\, administrative and clerical staff\, practice managers and aspiring leaders\, and non-clinical team members working in North East London. \nThu 16 Apr 2026 | 9:00 am to 12:00 pm \nTue 19 May 2026 | 1:00 pm to 4:00 pm \nRegistration Link: https://medtribe.com/courses/safe-telephone-triage-boundary-setting-for-non-clinical-staff \nThis session supports non-clinical staff who regularly manage telephone contacts with patients. It focuses on gathering appropriate information\, managing expectations\, recognising red-flag symptoms\, and escalating concerns safely without providing clinical advice. Through realistic GP scenarios\, participants explore role boundaries\, documentation requirements\, and consistent approaches to telephone access that support patient safety and service efficiency. \nWhat participants will leave with: \n• Clear understanding of the scope and limits of non-clinical telephone triage \n• Improved confidence in recognising red flags and escalating appropriately \n• Practical language for managing expectations and setting boundaries
URL:https://neltraininghub.org/event/safe-telephone-triage-boundary-setting-for-non-clinical-staff/2026-04-16/
LOCATION:Online Session\, United Kingdom
CATEGORIES:Administrators,Non Clinical,Practice Managers,Receptionists,Workforce Leads
ATTACH;FMTTYPE=image/png:https://neltraininghub.org/wp-content/uploads/2026/02/Screenshot-2026-02-27-at-11.41.13.png
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DTSTART;TZID=Europe/London:20260416T130000
DTEND;TZID=Europe/London:20260416T160000
DTSTAMP:20260416T020752
CREATED:20260227T114701Z
LAST-MODIFIED:20260228T143201Z
UID:10003837-1776344400-1776355200@neltraininghub.org
SUMMARY:CQC Readiness & Assessment Framework
DESCRIPTION:This programme is ONLY open to reception and care navigation teams\, administrative and clerical staff\, practice managers and aspiring leaders\, and non-clinical team members working in North East London. \nThu 16 Apr 2026 | 1:00 pm to 4:00 pm \nThu 14 May 2026 | 9:00 am to 12:00 pm \nRegistration Link: https://medtribe.com/courses/cqc-readiness-assessment-framework \nThis session provides a practical overview of the CQC assessment framework\, and the role non-clinical staff play in inspection readiness. Participants explore key lines of enquiry\, evidence requirements\, and how everyday administrative practice supports Safe\, Effective\, Caring\, Responsive\, and Well-Led domains. \nWhat participants will leave with \n• Clear understanding of the CQC framework and inspection expectations \n• Confidence in how their role contributes to inspection readiness \n• Practical actions to support governance and evidence management
URL:https://neltraininghub.org/event/cqc-readiness-assessment-framework/2026-04-16/
LOCATION:Online Session\, United Kingdom
CATEGORIES:Administrators,Non Clinical,Practice Managers,Receptionists,Workforce Leads
ATTACH;FMTTYPE=image/png:https://neltraininghub.org/wp-content/uploads/2026/02/Screenshot-2026-02-27-at-11.46.05.png
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DTSTART;TZID=Europe/London:20260416T140000
DTEND;TZID=Europe/London:20260416T150000
DTSTAMP:20260416T020752
CREATED:20260227T131332Z
LAST-MODIFIED:20260227T131332Z
UID:10003858-1776348000-1776351600@neltraininghub.org
SUMMARY:NEL Pharmacy PCN & General Practice Community of Practice (COP) – April Meeting
DESCRIPTION:16th April – 2pm to 3pm \nWe are pleased to invite you to the next North East London Pharmacy PCN & General Practice Community of Practice (COP) meeting. This virtual session is open to all Pharmacists\, Pharmacy Technicians and Pharmacy Assistants working in general practice\, PCN and ARRs funded roles. \nThe COP provides a supportive space to: \n\nShare best practice and learning\nDiscuss service developments and workforce updates\nStrengthen collaboration across PCNs and practices\nRaise challenges and identify collective solutions\nThe agenda will be circulated closer to the date.\n\n  \nMicrosoft Teams details: \nhttps://teams.microsoft.com/meet/35869894273841?p=Uu6c9VaTbTD23a3fiP  \nMeeting ID: 358 698 942 738 41 \nPasscode: Wv7TL2Dq \nFor any queries\, please contact: ruma.rahman@nhs.net
URL:https://neltraininghub.org/event/nel-pharmacy-pcn-general-practice-community-of-practice-cop-april-meeting/
LOCATION:Online Session\, United Kingdom
CATEGORIES:Advanced Clinical Practitioners,Clinical Pharmacists,Pharmacists
ATTACH;FMTTYPE=image/png:https://neltraininghub.org/wp-content/uploads/2026/02/Screenshot-2026-02-27-at-13.13.14.png
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