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SUMMARY:North East London Care Coordinator Training 2025
DESCRIPTION:Cohort 1 \nDay 1: Wednesday 26th March\, 9:15am – 3:30pm \nDay 2: Tuesday 15th April\, 9:15am – 3:30pm \nCohort 2 \nDay 1: Thursday 3rd April\, 9:15am – 3:30pm \nDay 2: Thursday 24th April\, 9:15am – 3:30pm \nCohort 3 \nDay 1: Wednesday 9th April\, 9:15am – 3:30pm \nDay 2: Wednesday 30th April\, 9:15am – 3:30pm \nRegistration link: https://forms.office.com/e/bCpfmS6BHB \n  \nDESCRIPTION: \nCare co-ordinators sit at the centre of a person’s care\, enabling them to achieve more effective and efficient care by understanding what matters to patients\, their social interactions and their clinical requirements at the same time. \nThe Personalised Care Institute mandate that all care co-ordinators must attend a minimum of a 2-day care co-ordinator course and\, where possible\, also understand key aspects of Personalised Care and Support Planning and Shared Decision Making. \nOur two-day live virtual\, highly practical and interactive programme covers the core professional competencies\, knowledge\, skills and behaviours set out in the PCI Curriculum and NHSE Workforce Development Framework for Care Coordinators. It focuses on the core communication\, relationship buildingskills and continuous development\, essential to personalised care and extends these to enable participants toapply them into their own context. \nEach live day consists of facilitated training\, delivered by two experienced health and wellbeing coaches. Theprogramme content includes: \n\nUnderstanding personalised care and the role of a Care Coordinator\nUnderstanding different communication models and how to apply them in conversations\nHow to have personalised care conversations\nUnderstanding what matters to a person\nDemonstrate active listening\nEnsure the effective flow of information and facilitate partnership working\nAble to quickly assess someone’s needs and build trust\n\nThe programme incorporates: \n\nwhole group discussions\nsmall group\, multi-professional and peer learning\npairs work\nlive practise of conversations and use of tools and approaches\nindividual and small group practice\nunderpinning models and theories\ndemonstrations\nworking with case studies\, examples of real patients and client scenarios and working through approaches\nreflective learning\nsupervision and mentoring\n\nBetween training days\, participants are encouraged to undertake work-based learning\, self-directed learning\,reflective practice and gather multi-source feedback. \nAll course slides and handouts are provided to participants and a workbook containing core models and frameworks is issued to assist learning and reflective practice. \nCourse Overview \nPlease find below an overview of the 2-Day programme content. \nDay 1 Introduction to \nCare Co-ordination \n\nFurther understand and build your confidence in your role as a Care Co-ordinator\nLearn what personalised care is and how to deliver it in time- pressured environments\nA framework and new tools in how to have better personalised and empowering conversations\nHow to feel lighter at the end of the day\, looking after and managing yourself and your emotions even better\nThe powerful difference between the art and act of listening and skills to do this\nHow to engage people that may be disengaged or stuck by asking powerful questions to understand what matters and is important to them\nAll embedded with practise and feedback from your peers and our\ntrainers\n\nDay 2 \nCare Co-ordination Fundamentals \n• How to build effective relationships and networks \n• Explore what a good care plan looks like \n• Understand patient activation and motivation \n• How to; deliver personalised care on the phone\, create shared goals \nand outcomes\, build confidence and motivation in others to act\, using \nappreciation and feedback \n• How to use a powerful tool to help people who are stuck or don’t \nknow what they want to move forwards \n• All this along with lots of practise to embed these new skills \n  \nCPD Certificate \nHCA will provide you with a CPD certificate for the training hours you \nhave completed. For this programme the CPD hours will be 12. \n 
URL:https://neltraininghub.org/event/north-east-london-care-coordinator-training-2025/2025-03-09/
CATEGORIES:Administrators,Care Coordinators,Health and Wellbeing Coaches,Receptionists
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