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DTSTART;TZID=Europe/London:20240626T130000
DTEND;TZID=Europe/London:20240626T140000
DTSTAMP:20260409T135053
CREATED:20240523T100513Z
LAST-MODIFIED:20240607T102500Z
UID:10003063-1719406800-1719410400@neltraininghub.org
SUMMARY:NEL CKD Training
DESCRIPTION:CLICK HERE TO REGISTER TO THE ONLINE SESSION \nNEL Training Hub invites you to attend a valuable webinar on Chronic Kidney Disease (CKD) on Wednesday\, 26th June at 1pm. \nThis session will cover:\nTests for newly diagnosed CKD\nManaging advanced CKD in the community. \nThese sessions are led and organised by:\nDr. Gavin Dreyer\, Consultant Nephrologist and Physician\, Whipps Cross Hospital\, Barts Health NHS Trust\nDr. Chris Carvalho\, GP & CVD and CKD Clinical Lead\, North East London\nDesigned for clinicians and healthcare providers\, this webinar offers a unique platform to gain in-depth knowledge and share best practices. \nSecure your spot today and don’t forget to share this invitation with your colleagues and peers to help spread the word. \nResources:\nAccess all previous CKD recordings here\, plus recordings on various other topics!
URL:https://neltraininghub.org/event/nel-ckd-training/
LOCATION:Online Session\, United Kingdom
CATEGORIES:Administrators,Advanced Clinical Practitioners,Advanced Nurse Practitioner,Allied Health Professionals,Care Coordinators,Care Home Staff / Managers,Clinical Directors,Clinical Pharmacists,Community Link Workers,Community Nurse,Dietitians,Digital Transformation Leads,Emergency Care Practitioners,Enhanced Nurses,First Contact Physiotherapists,General Practice Nurses,GP Assistant,GPs & GP Trainees,Health and Wellbeing Coaches,Health Care Assistants,Mental Health Practitioners,Nursing Associates,Occupational Therapists,Paramedics,Patient Representative,Pharmacists,Pharmacy Technicians,Phlebotomists,Physician Associates,Physiotherapists,Podiatrists,Practice Managers,Receptionists,Social Care Staff,Social Prescribers,Supervisors & Educators,Voluntary Sector Workers,Workforce Leads
ATTACH;FMTTYPE=image/png:https://neltraininghub.org/wp-content/uploads/2023/11/Screenshot-2023-11-09-at-16.35.28.png
ORGANIZER;CN="NEL Training Hub - Newham":MAILTO:training@communitymatters.co.uk
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DTSTART;TZID=Europe/London:20240626T130000
DTEND;TZID=Europe/London:20240626T150000
DTSTAMP:20260409T135053
CREATED:20240513T112959Z
LAST-MODIFIED:20240513T112959Z
UID:10003048-1719406800-1719414000@neltraininghub.org
SUMMARY:NHSE IPC Refresher Training for GP Practices
DESCRIPTION:NHS England Public Health Infection Prevention and Control (PHIPC) team has agreed to continue providing the following support to all GP practices in the 4 participating London systems. \nWebinar sessions to provide IPC training\, advice\, and support to all staff working in GP surgeries\, on the following days: \nTime: 1:00pm – 3:00pm\nWednesday\, May 29\, 2024\nWednesday\, June 26\, 2024\nWednesday\, July 31\, 2024\nWednesday\, August 28\, 2024\nWednesday\, September 25\, 2024\nWednesday\, October 30\, 2024\nWednesday\, November 27\, 2024 \nTickets for GP IPC refresher training can be booked at: Click Here to Book for IPC Refresher Training for GP Practices
URL:https://neltraininghub.org/event/nhse-ipc-refresher-training-for-gp-practices/2024-06-26/
LOCATION:Online Session\, United Kingdom
CATEGORIES:Administrators,Advanced Clinical Practitioners,Advanced Nurse Practitioner,Allied Health Professionals,Care Coordinators,Care Home Staff / Managers,Clinical Directors,Clinical Pharmacists,Community Link Workers,Community Nurse,Emergency Care Practitioners,First Contact Physiotherapists,General Practice Nurses,GPs & GP Trainees,Health Care Assistants,Nursing Associates,Occupational Therapists,Paramedics,Patient Representative,Pharmacists,Phlebotomists,Physician Associates,Practice Managers,Receptionists,Social Care Staff,Social Prescribers,Supervisors & Educators,Voluntary Sector Workers,Workforce Leads
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DTSTART;TZID=Europe/London:20240626T133000
DTEND;TZID=Europe/London:20240626T163000
DTSTAMP:20260409T135053
CREATED:20240607T123807Z
LAST-MODIFIED:20240607T123808Z
UID:10003165-1719408600-1719419400@neltraininghub.org
SUMMARY:Admin & Reception staff: Enhancing Patient Interaction and Communication Skills for Primary Care Staff (3 hours)
DESCRIPTION:CLICK HERE TO REGISTER  \nOverview: This session has been designed to equip front-line staff and healthcare professionals in General Practice with the skills and confidence necessary to provide exceptional customer service\, navigate disputes\, and effectively manage challenging conflict situations within practice environments.  \nThroughout the workshop\, we will delve into the dynamics of patient-staff interactions\, considering how and why conflicts may arise between staff members\, patients\, or their caregivers. Our primary goal is to provide delegates with practical strategies to address these challenges\, enhance their communication skills\, and foster a harmonious practice environment.  \nThis workshop is highly interactive\, encouraging participants to actively engage with the content. Delegates will have the opportunity to share their own experiences\, challenges\, and conflicts that they have encountered in their role. Our facilitator\, who brings extensive experience from working on the frontline\, will also contribute valuable insights to enrich the learning experience.  \nBy the end of the workshop\, delegates will be able to:  \n\nUnderstand the significance of attentive listening\, timely responses\, and appropriate action when handling complaints. \nGain clarity about the NHS Complaints Process and your responsibilities within it. \nIdentify common areas of complaints in practice settings and learn strategies to address them proactively. \nDefine and uphold standards that ensure the delivery of high-quality services and prevent complaints. \nElevate customer care skills through assertive communication techniques. \nManage difficult conversations effectively and prevent their escalation. \nRecognise barriers to effective communication and learn how to overcome them. \nAppreciate the positive impact of excellent internal communication on overall service delivery. \nEnhance awareness of responses to various conflict situations and personality types. \nUnderstand patient expectations\, emotions\, fears\, and needs\, allowing them to respond more empathetically. \nDisplay enhanced confidence\, motivation\, and control when dealing with challenging situations and conflicts. \n\nTraining Provider: Practice Managers Association (PMA) 
URL:https://neltraininghub.org/event/admin-reception-staff-enhancing-patient-interaction-and-communication-skills-for-primary-care-staff-3-hours/2024-06-26/
LOCATION:Online Session\, United Kingdom
CATEGORIES:Administrators,Practice Managers,Receptionists
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DTSTART;TZID=Europe/London:20240626T140000
DTEND;TZID=Europe/London:20240626T160000
DTSTAMP:20260409T135053
CREATED:20240607T123553Z
LAST-MODIFIED:20240607T123553Z
UID:10003159-1719410400-1719417600@neltraininghub.org
SUMMARY:Admin & Reception staff: Document Management to improve efficiency (2 hours)
DESCRIPTION:CLICK HERE TO REGISTER  \nOverview: This 2-hour training\, delivered virtually\, aims to help administrators streamline the documents to appropriate team members in a timely manner. Additionally\, a large number of documents are being sent electronically to the workflow emails of the practices\, so admin teams need to be able to interrogate these with a degree of confidence.  \nNOTE training will only be relevant for practices on the EMIS system.  \nGP surgeries regularly receive 10s of documents daily with the larger surgeries receiving 100 or more on a daily basis. These include letters from hospitals\, results of investigations or correspondence from other agencies. In most practices\, GPs spend several hours a day reading these documents and taking appropriate action. This forms a bulk administration time that is spent away from frontline patient care. Often\, the majority of the documents do have clinical information and need a clinician to interpret and action. However\, evidence shows with appropriate training and good practice 30-40% of the documents that could be read and coded by the reception team  \nTraining Provider: Bromley By Health Partnership 
URL:https://neltraininghub.org/event/admin-reception-staff-document-management-to-improve-efficiency-2-hours/2024-06-26/
LOCATION:Online Session\, United Kingdom
CATEGORIES:Administrators,Practice Managers,Receptionists
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DTSTART;TZID=Europe/London:20240626T143000
DTEND;TZID=Europe/London:20240626T163000
DTSTAMP:20260409T135053
CREATED:20240510T092010Z
LAST-MODIFIED:20240607T102456Z
UID:10003041-1719412200-1719419400@neltraininghub.org
SUMMARY:Deaf Awareness and Introduction to British Sign Language (BSL)
DESCRIPTION:Click HERE to download the application form and return the completed form to Uzma.Khankhara@enabledlivinghealthcare.co.uk \nCourse Aim:\nOur Deaf Awareness and Introduction to British Sign Language (BSL) course teaches you how to communicate with Deaf people and how to use basic BSL in everyday situations. During the course\, you will cover a variety of different topics including numbers & time\, home and travel and the beginnings of a conversation. \nCourse outcomes:\nBy the end of the course\, learners will: \n• Have an awareness and understanding of Deaf culture\n• Understand the barriers faced by people with hearing loss\n• Feel confident about communicating with people who are deaf or have hearing loss\n• Understand that regions within the UK use different signs for words\n• Be able to recognise and sign the alphabet and numbers\n• Be able to ask and recognise and sign questions e.g. what\, why\, who\, whose\, how\, how much\, when?\n• Be able to sign basic greetings and the beginning of conversations \nDate: Every Wednesday for six weeks – (All dates must be attended) \nWednesday 5th June\nWednesday 12th June\nWednesday 19th June\nWednesday 26th June\nWednesday 3rd July\nWednesday 10th July \nTime: 2:30 pm – 4:30 pm \nVenue: The Enabled Living Lounge\, 200 Chargeable Lane\, Plaistow E13 8DW \nCancellation and non-attendance:\nThis course is fully funded by Enabled Living however failure to attend all six dates will incur a £50.00 cancellation charge.
URL:https://neltraininghub.org/event/deaf-awareness-and-introduction-to-british-sign-language-bsl-2/2024-06-26/
LOCATION:The Enabled Living Lounge\, The Enabled Living Lounge\, 200 Chargeable Lane Plaistow\, London\, E13 8DW\, United Kingdom
CATEGORIES:Administrators,Advanced Clinical Practitioners,Advanced Nurse Practitioner,Allied Health Professionals,Care Coordinators,Care Home Staff / Managers,Clinical Directors,Clinical Pharmacists,Community Link Workers,Community Nurse,Dietitians,Digital Transformation Leads,Emergency Care Practitioners,Enhanced Nurses,First Contact Physiotherapists,General Practice Nurses,GP Assistant,GPs & GP Trainees,Health and Wellbeing Coaches,Health Care Assistants,Mental Health Practitioners,Nursing Associates,Occupational Therapists,Paramedics,Patient Representative,Pharmacists,Pharmacy Technicians,Phlebotomists,Physician Associates,Physiotherapists,Podiatrists,Practice Managers,Receptionists,Social Care Staff,Social Prescribers,Supervisors & Educators,Voluntary Sector Workers,Workforce Leads
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ORGANIZER;CN="NEL Training Hub - Newham":MAILTO:training@communitymatters.co.uk
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