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SUMMARY:The Human Dimension of Supervision Workshop - HEE Multi-professional Faculty Development Workshops
DESCRIPTION:This workshop is open to educational supervisors in London and KSS.\nIt will be interactive and in person! We will: \n\nReflect on our work as supervisors and what makes us flourish\nChallenge formulaic conceptions of capabilities/ competences that may not reflect changing cultural and societal norms\nConsider how formative assessment might be collaborative\, exploring the learner’s thought processes\, decision making\, values and assumptions\nIntroduce the idea of Creative Enquiry\nExplore conceptions and formation of professional identity\n\nDates:  \n\nTuesday 23rd May 2023 from 9.00am to 12.30pm (In-person at a Central London venue)\nTuesday 6th June 2023 from 9.00am to 12.30pm (In-person at a Central London venue)\n\nCLICK HERE to book
URL:https://neltraininghub.org/event/the-human-dimension-of-supervision-workshop-hee-multi-professional-faculty-development-workshops/2023-05-23/
LOCATION:Central London Venue\, Central London Venue
CATEGORIES:Supervisors & Educators
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SUMMARY:NEL Practice Manager training: Road Map for Managing Complaints (3.5 hours)
DESCRIPTION:Audience: Practice Management \nThe purpose of the session is to remind delegates of their Practices obligations under the NHS complaints regulations of 2009 as well as the NHS constitution. \nIn addition to giving delegates a practical appreciation of how to meet the “my expectations “principle which is the basis of the Care Quality Commission’s(CQC) key lines of enquiry during Practice inspections. \nThere will be opportunities for reflection and peer-to-peer learning \nAll delegates will be able to download a certificate of attendance \nThe topics that will be covered include; • Welcome\, introductions and objectives • Understand what Practices obligations are under the 2009 Regulations o Duties o 2 stage procedure ▪ Local Resolution ▪ Parliamentary & Health Service Ombudsman • Complaints & the NHS Constitution • Duty of candour – what that means • CQC Lines of enquiry and the “my expectations” principle o Considering making a complaint o Making a complaint o Staying Informed o Receiving Outcomes o Reflecting on the experience • Review a number of case studies • Complete action plan \nCourse Provider: First Practice Management \nREGISTER A PLACE
URL:https://neltraininghub.org/event/nel-practice-manager-training-road-map-for-managing-complaints-3-5-hours/2023-05-23/
LOCATION:Online Session\, United Kingdom
CATEGORIES:Practice Managers
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