Preparing for the Training Session

• Only apply for training you are eligible for.

• Check you have the joining link a minimum of 48hrs before the start date and time.

• If you do not have a link – first check your junk email folder – then email nelondonicb.cpd@nhs.net.

• Complete any pre-training work you have been sent.

• If you are asked for an address for physical training materials, give your home address – they will not be posted to your work.

During the Training Session

• Login a minimum of 15 mins before the training session starts (then go to the loo and make a cuppa).

• Check you have a working camera and microphone, and in a place you can fully interact.

• Mobile phone use is not allowed – however some providers use them for interactive elements, such as quizzes.

Cancellation Policy

• Some training sessions are very popular and so will have a 2 week cancellation notice date.

• Some training sessions allow for larger numbers and/or are more niche and have a 1 week cancellation notice date.

• The date will always be on the booking page and on your confirmation email from nelondonicb.cpd@nhs.net.

• To cancel, please use your MedTribe account. If you need further help, email neldondonicb.cpd@nhs.net

DNA Policy – Things that count as a DNA

• If you email to cancel after the final cancellation date detailed in your confirmation email.

• If you cannot login before the training ‘room’ is locked, and you have not emailed nelondonicb.cpd@nhs.net a minimum of 15 minutes before the start of the training.

• If you are ejected from a training session because you are using an inappropriate device.

• If you book on training that is not appropriate for your job role, and try to attend – there will not be 2 chances if this is the case, you will be removed from all further training.

• If you have not received the joining link / cannot find the joining link, but you have not emailed nelondonicb.cpd@nhs.net a minimum of 48hrs before the training date and time.

• If the emails are in your junk email folder and you have not checked this.

DNA Policy – What happens when you DNA

• 1st DNA: You and your Manager will receive an email informing you that you have DNA’d a pre-booked session without cancellation.
• 2nd DNA: You will automatically be removed from any further CPD training for the current financial year. You and your Manager will receive confirmation of this by email.

• You will have an opportunity to appeal, but please read the DNA Policy – Things that count as a DNA page first.
• If you have to cancel your place later than 5 full working days prior to the start of the session, please email nelondonicb.cpd@nhs.net explaining your exceptional circumstances, and these will be taken into consideration when deciding whether it counts as a DNA.