PART TIME MEDICAL RECEPTIONIST – RUSTON STREET CLINIC – TOWER HAMLETS

Job Title:            Part-time Medical Receptionist

Salary:                   Depending on experience

Hours of Work:     Part Time

Responsible to      Practice Manager

Accountable to:    GP Partners

Job Purpose

Receive, assist & direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient & effective way.  Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Duties & Responsibilities

• To arrange appointments for patients via our computerised appointments system.
• Triage Accrux request with the support of the partners.
• Taking and relaying messages over the telephone and face-to-face
• Receiving patients and visitors at the reception desk and consulting with other members of the team
• Deal with requests for prescriptions, reports, etc, and checking patient identifiable information, all in line with Practice protocols
• Processing of prescription requests
• Dealing with new patients’ documentation & temporary residents and entering details onto the system and creating new patient files
• Process patients change of address – computer data & medical records (have knowledge of practice area)
• Have a working knowledge of our telephone system, during our core hours (8am to 6:30pm)
• Be available to provide cover if requested even at short notice
• General filing and photocopying
• Ensuring that clinical rooms have equipment and consumables that is required for clinics
• To maintain cleanliness the waiting area and reception area

Other tasks

• Ensure the security of the building, complying with our Health & Safety Policy
• Open and close the building dependant on shift allocation
• To have a thorough knowledge of and work in accordance with all Practice policies & protocols
• Carrying out any other duties reasonably requested by the Practice Manager and Clinicians

Health and Safety

• Be familiar with, and follow the provisions of the Practice’s Health and Safety Policy and all other procedures and safety rules of the Practice
• Co-operation with all measures the Practice takes to maintain a safe working environment
• To maintain waiting and reception area tidy to ensure safe working environment and in line with Health and Safety protocol

Information Governance

• Post holder is expected to assist in keeping data within the practice accurate and up to date such as patient records.
• Process information in a secure and confidential manner both within the practice and to other external organizations or trusts.

Equality and Diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognises the importance of people’s rights, interpreting them in a way that is consistent with Practice Policies & Procedures, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers & colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights

Personal/Professional Development

The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

• Participation in an annual appraisal, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
• Mandatory Training / E-learning

Quality

The post-holder will strive to maintain quality within the Practice, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources.

Communication

The post-holder should recognize the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognise people’s needs for alternative methods of communication and respond accordingly.

Contribution to the Implementation of Services:

The post-holder will:

• Apply Practice Policies, standards and guidance
• Discuss with other members of the team how the Policies, standards and guidelines will affect own work
• Participate in audit where appropriate.

General

This job description does not attempt to describe all the tasks the post holder will undertake.  It does not indicate the degree of authority, range of duties covered, and the flexibility required for the job.  This job description may be amended in consultation with the post holder as developments evolve, and as part of the appraisal process.

Contact person: Uzoamaka Otusi

Email address: Uzo.otusi@nhs.net

Role: Practice Manager